Light Soda On Tap

Light Soda has hands down the worst customer service I’ve ever encountered. I’ll be taking my business elsewhere and you should too.

I’m not a business owner, just the average consumer who enjoys a good soda/​a good whiskey cola or whiskey ginger. I’ve gotta say, this company has got some of the best ginger ale around. I used to work next door to a bar that partnered with Light Soda. I would frequently drop in to grab a ginger ale on my break. That stuff is so good! The cola is not bad either. I am a fan of Light Soda!

We are so lucky to have help in the restaurant business when we need it. These capital intensive businesses with heart do not exist much anymore. Bob while sometimes can be gruff, is really a sweetheart and they ALL work incredibly hard. If it were not for Bob and his team, I would not be able to open my restaurants.

Light Soda has helped my business grow since we are able to rent equipment monthly rather than spend our cash on equipment. We have everything from coolers to ice machines and even a massive walk-​in freezer. The best part is that if your equipment goes down they repair it or replace it at their cost. Bob the owner is incredibly hard working and his team is the best.

We are about to cancel all of our accounts with this company. Gloria is extremely rude on the phone.
Thanks to her you guys are going to lose a few accounts.
I gave 2 stars because the delivery guy is always pleasant. I wish I got his name, but he is a slender gentleman with the SOMA route.

iam a shop owner. all my friends r also owners of restaurants. unfortunately all of us have a piece of machine one way or another with this company. i could name all the ppl on a first name basis who we all had dealings with that have catty-​like attitudes; some have left other stay and some news ones are equally horrific. recently we all got this letter bc they want owners to pay ice out of pocket if we do not placed a call to light soda for a tech to come out prior. they said it has been a rule that was just never enforced. sure. watever. one of my friend rented from them since 2003 so that tis one rule is a decade and plus old that havent b observed. light soda need to rethink this throughly. we can all leave and purchase brand new machine write off the depreciation and pay ice out of pocket on a warm day bc that is wat my friends r doing or they like to bring it down a notch b humble and revisit their customer service skill. if they really hate their job they should closed up shop and give sf owners somthing to smile about!

Horrendous! They are the worst company, who is running this place? Daniela needs a lesson in manners and the bars in town need to start using someone else. The only good thing is Toby, he’s the best thing to happen to light soda. Still not enough for them to not suck

I hate to give a one-​star ratings because usually when a business is truly bad, things sort themselves out. Light Soda is one of the worst experiences I’ve had with anyone to date.
From past reviews, it seemed as though the main guy, Bob, had mixed reviews because of his customer service. If he actually finished a job, the customers seem pretty happy. However, Bob fails in customer service so miserably, that it overshadows any competence he might have doing the actual work. I get that he has been in business for a long time, but if you’re reading this review and you are entertaining the idea to give him your business, I recommend that you stay away.
Bob came by our site twice. We ordered an ice machine from him. Then after two weeks of waiting, he says that he is not ready and has to remeasure the space. After some prodding, he says he doesn’t want to give us an ice machine anymore. He needs to retire immediately.

Unbelievably horrible. Worst customer service imaginable. Good luck getting anything repaired in any reasonable amount of time.

Can someone refer a competitor to these guys? We’ve been trying to get a price for ONE piece of equipment for over three weeks. And their sales rep, Bob, is just clueless… he calls back an hour after our conversation saying «yeah, who am I talking to? What do you need?» After I just talked with the dude. He bitches to me that he’s got 1,800 customers and can’t help me. WTH?!
And this is actually kind of comical (hence the one-​star worthy post). Any time we call them for tech help, the guy NEVER has tools. He comes in and has to borrow my screwdriver or drill or tape or a screw. It’s just a damn shame they run their business this way.
So again, who’s their competitor? If none, who wants to go into business? We could clean up.

I have to agree with the reviewer who said go elsewhere if you want any costumer service. Every experience with our contact there has been mediocre at best. The products are fine, but getting them to our location in a timely manner seems to be an issue with Light Soda.

If customer service is something you value, look elsewhere. I called one morning for a servicing to fix a soda line. They didn’t show up until 2 days later and after half a dozen phone calls. Oh, and that gas that leaked out the whole time and the juices/​sodas I had to buy from Safeway? I believe the exact quote from the service tech was «that’s your out of pocket, not mine.»
Service has gone downhill for a few years now, unfortunately.

the lady that answered the phone today was rude and sounded like she couldn’t handle her job. she was short with me, snippy, and frustrated-​sounding. all because i didn’t know the name of the refrigerator that needed service. i calmly and clearly described exactly where the unit was, but this wasn’t good enough for her. i explained that i was a new manager where i work and hadn’t been made aware that our refrigerators have names. i recommend that Light Soda get some more professional people to answer their phones. this lady was certainly not cut out to deal with customer service calls.

I use Light Soda for my business in San Francisco. Can’t go wrong with these guys… very affordable and they do the job, thats all I can ask

Locally-​owned business since the 1940’s, who value their employees (some who’ve worked there for decades!), that provides same day bar rental equipment (from icemakers to beer coolers) with delivery and set-​up, quality soda products, expert installation and professional service all at a reasonable price!

Everything you need from your draft system, epuipment to accesories.
YOU CAN GET IT HERE!
They provides installation and on-​site service for an extensive selection of rental equipment to bars and restaurants in San Francisco and the Bay Area.