LaserAway

Be aware, the girls at the front desk often mess up the schedule. Twice I have come and they don’t have me on their schedule. This is not something that happens to me anywhere else. I plan my day around these visits as they take prep and recovery. Very disappointing. It is also a bit like an assembly line. I would recommend going somewhere else if you can. I’ve already purchased a series so I’m stuck finishing out my series. The front manager is very nice but unfortunately she can not compensate for the lack of competency with the other people who schedule.

I was confirmed for the appointment for 2:30pm and got to the service only after 50 min waiting period for 5 min service time. On the top, they have a running deals as $ 99.00÷6 treatments for small area and I got charge for $ 769.00 with no first consultation and evaluation. The customer service is unfriendly and unprofessional when it came to your time and money.
Be careful, this location is definitely need management attention!

Really bad customer service. I requested for price quote and was told that I would receive it within 30 minutes, but did not receive anything for 4 days. I was considering to give this place a try because of the special they were offering, but changed my mind. A few months ago when I was just browsing different places and came across this one, I kept getting texts and calls even though I was not ready to make an appointment yet. But now that I actually wanted to purchase a number of treatment sessions, they totally ignored me as a customer!
If they can’t even answer calls or emails to sell their service, I can’t imagine how the actual treatment scheduling and customer service would be like!

Very nice and professional people! All my concerns were properly addressed. And the most important part is that all my expectations were fulfilled.
Thank you for your business!

Update to my recent review. Natalie and the staff at Laser Away addressed my concerns promptly and professionally. My initial dissatisfaction stemmed from not having a full understanding of what kind of results I could expect to see and when I could expect to see them. LaserAway also offers packages that will bring the price per unit down to $ 10 although that option wasn’t offered to me when I booked my original appointment. Having an understanding of how many units you need to get the results you desire and what the cost per unit will be should insure that you walk out a satisfied customer.

Franchise: Won’t quote on the phone or via email, but there prices are all pre-​set– so why do they make you go there just to be quoted a standard quote? They are all really nice and seem to love working there, but the cost is not worth it! I am sure laser in SF is expensive, but they are really going above the norm with their pricing. Would love my taxi money back! Waste of my time.

I have never written a review before on Unilocal but I was so disappointed by this place and so sidetracked by the good comments on Unilocal I had to write my experience and opinion.
For anyone lazy to read this, I DO NOT RECOMMEND laser away to anyone.
I was staying in San Francisco for 2 months and i was looking for a one time laser appointment. I have been doing laser treatment for the past 2.5 years and at this point my hair is very spread out in comparison with how i was when I first started. I hadn’t laser for some months and the hair had gotten long so i decided to laser it.
When i went to laser away they made me sign many pages in a contract which I was okay with but still i found a bit strange. I then met with a nurse to ask me of my medical history and then I waited to be taken for the treatment. Apart from waiting about 50 minutes from the time that my appointment was, I had not shaved so that the lady could see the parts that I had hair. She made me shave my whole bikini inside/​out while watching me, which is one of the most uncomfortable things that i have had to do. I have had treatment in a couple more place around the US (which i had 0 complains from) and if I had an area unshaved the person treating me would go through it with a shaver, I would not do it my self while she would watch me.
Then she started the treatment. The feel of the laser was very different form all of the other times that i have had laser. And i told her a couple of times that it feels different and she told me that its just a different machine. Then i asked her about the intensity and she told me that they always start with a low intensity of course according to the color of your skin.
When the treatment finished, i was feeling very uneasy. I felt that something was not right.
She told me that the hair will start falling in about a week which is the typical time. Since I had the treatment, it’s been about three to four weeks. My hair has not fallen on the contrary its been growing out as if i had no treatment what so ever. And apart from all that I paid an insane amount of money especially to have 0 results.
I am very disappointed from laser aways, and I would not recommend to anyone seeking laser treatments. It’s not worth the money or the effort going there, I would 100% try a different place.

One of the worst experiences of your life with no results at a heavy cost. They not only made false promises, they took 10k from me and I left bruised, burned, and no hair removal results. In fact, hair got darker and thicker. A plastic surgeon reviewed the severe negative outcomes and concluded that they used wrong laser machine and amateur laser degree on me resulted in adverse results of thicker, darker hair and second degree burn. Go to a plastic surgeon and do not waste your money and time, no matter how sweet they look and how many smiles they give you.

My first LaserAway experience was a 5-​star visit in Santa Monica. The 2-​star («Meh. I’ve experience better.») decision for the Marina location is made by comparison and the inconsistency during my visits. Polite as ever, you’re always offered water or whatever other choice of drink before being beautifully burned and blasted by blemish blurring, lethal lasers (mostly kidding).
What Santa Monica did for me better than the Marina was offering clear explanations during my Clear + Brilliant treatment. Interestingly enough, each person in the Marina offers a different reasoning for their methods. My first laser treatment in SF was mild and took up the entire appointment time; my skin was less affected post-​treatment than my initial visit in LA. Four weeks later, another nurse blazed through my skin in what seemed like a short amount of time and reassured me that all the areas were thoroughly covered. Yes, the beam was stronger, but using all the allotted time with the stronger laser setting would have been ideal and I would have felt less rushed.
I am disappointed, especially when I expect the best results from drastically different visits. For the price-​point of the service, it behooves them to be consistent.
Also, LA gave luxury service: they applied numbing cream to my face and cleaned it off with a damp cloth. In SF, they hand me a wooden spoon of numbing cream and send me to the bathroom to put it on and wash it off 30 minutes later. Nothing major, but these nuances set an impression.
If I could, I’d visit the Santa Monica location for all my visits.

All the staff are super nice & professional. I tried the IPL and saw results after just one photo facial. The staff are very accommodating during the procedure & for making appointments afterwards.
I highly recommend this company since they are very good service, standardized processes and they have many other locations to choose from in NCAL & SoCal. Great job!
And they seem to be reasonably priced & have a payment plan available!

The staff here is wonderful. Natalie always greets me with a smile. The facility is very clean. I have been going here for the past five months. Competitive prices for hair and tattoo removal.

I’ve had two hair removal sessions and so far everything is great! I was surprised to see such a big hair reduction just after the 1^st session. Looking forward to the final result!

Great customer service, professional and friendly staff.

I have to spend a couple of hours to come in for consultation, just to find out the price? Erm, no thanks.

Everyone is very friendly and the technicians are all nurses! What more quality service can you expect. I have had excellent results at Laseraway and they offer great packages.

Love the customer service and the treatments are great! I would definitely recommend to anyone looking into laser hair removal.

I’ve been coming here for my IPL’s and Natalie the beautiful front desk gal has always treated me with so much genuine kindness. She smiles every time I enter and never fail to offer me something to drink. My last IPL was a few weeks ago with Emily and the session was longer and a little more painful than the previous ones. The next day I noticed a few interesting marks on my face that I’ve never seen before. I came back and asked Natalie if this was normal since I was little frightened with the results. She was concerned for me and had me speak with a nurse practitioner immediately. The nurse assured me that it was normal and took my number down so that Dr. Cole can have a chat with me.
I received a phone call the next day from Dr. Cole and she reassured me that it’s a normal to scab from the IPL’s and asked me to allow a few days to a week for the scabbing to disappear. Indeed in a week or so the scabbing went away and now my face looks terrific and my sun spots also disappeared. I commend the workers here for being so attentive and did their due diligence to keep me informed and educated with the procedures and the results.

Laser away not only meets my laser needs but my checkbook needs. I was going somewhere I was paying 3x as much for the same results. I have been so please so far with my results and can’t wait to do the next area of my body.
The staff is also super friendly, caring and fun! They are always there for you when you come in to make sure you are comfortable and needs are met. I enjoy when I have to come in for my treatments. I drive 30 – 45 min to the Scottsdale location because I love the staff, service, and the whole experience there. I don’t see myself ever stopping using laser away for my hair removal and aging treatment needs!

You pay upfront for services that they don’t even have time to fit you in and then when they do it’s the worst time and have no understanding on how horrible their access is.

I went through all 8 sessions and took care of the area as instructed.
I saw multiple nurses based on availability and though they were all nice and professional, some were more thorough and detailed when treating the area than others.
I asked questions and learned that they increase laser power as your sessions go on. I’m not completely satisfied with the results. If they’ve started with the energy of session 4 – 5, I’m sure my results would be much better.
Overall, great customer service but the results are not worth the price of treatment.
I recommended to 1.)speak to your laser provider about the planned levels of each session 2.)keep your options open, compare prices with other salons/​spas
Happy zapping,
LM