Lamps Plus

This is a rewiew regarding my recent experience on 1÷17÷16 with Rekha Soloman at Lamps Plus on Geary Blvd/​sf.
I have been looking for a quality reading lamp for some time.
Upon entering Lamps Plus, I began the search among MANY lamps. After about 10 minutes I was approached by Rekha who asked if i needed any help, She spent the next 20 minutes reviewing lamps and LED advantages. I felt that she was very informative and knowledgeable without the «pressure sell»
I ended up purchasing a Koncept 3 Zbar… love it… can finally relax and read the Sunday NYT with ease.
I would highly recommend working with Rekha and if in the market for another lamp, I will certainly seek out her help!

Most recently, visited Lamps Plus to purchase a floor lamp. Met with salesperson Panzie Wong who guided me to a selection of lamps. Her knowledge and insight lifted my clouds of indecision and inexperience deciding what to buy, weighing the benefits of LED lights and making a cost benefit decision. Without Panzie’s professional assistance, I would have purchased the wrong lamp and suffered the aftermath of a misguided decision. Finding a lamp is liking finding a needle in a haystack. Lucky for me, Panzie was there to help. I am enjoying my lamp and the brightness and durability of LED lighting has shown my «light» at the end of my purchase. Mike Mays

Excellent customer service. By far the friendliest and most helpful bunch of sales people in SF.
Returns are easy and online orders are easily done over the phone.
They are a great group of people and very attentive to the customers needs.
Thank you Lamps Plus for helping us out with our remodel needs.

I just moved into a new place and was overwhelmed with all the lighting option choices. My friend and I went to Lamps Plus as I prefer to buy local and couldn’t be happier. I was warmly greeted by Shaun and he spent so much time with me on multiple occasions to help me find what I wanted. My place looks beautiful. I purchased a set of pendant lights that are stunning. I’m truly grateful for Shaun and his help. I couldn’t ask for a more professional, courteous and knowledgeable person to work with than him. I proactively refer friends there when they need help finding the right lighting options.

Had the best experience with Shaun. Been her multiple times yet this time we had great help and he went above and beyond. Will definitely return due to Shaun and his customer service.

I’ve been in this Lamps Plus location multiple times recently, buying exterior lights for my freshly painted house in SF.
I found some great lightly options and I thought the staff were very helpful, and knowledgable about what I was looking for. I’m surprised at the less than five star reviews, because I thought they did an excellent job.
I also bought a couple lights at city lights and I thought the service there was dismal and a lot more expensive options!
Really happy with my choices.

This place is absolutely incredible! Besides the largest range of lamps one could ask for, the customer service exceeds top notch. My phone was on 1%, and one of the very friendly employees led me to an outlet and had no problem with me sitting and charging for 20 minutes. I will definitely be coming back here for all of my lamp needs. Home Depot doesn’t hold an (electric) candle.

A wide selection of pretty ugly lamps.

Awful, bunch of rude people running the place with no help. Sirorat Heyden is a horrible lighting consultant. Do not buy anything from there.

With its large selection, we came to Lamps Plus to find a replacement for our old floor lamp that finally decided to call it quits. Walking around and checking out the inventory, we finally narrowed it down the chosen lamp. Winnie came by and asked if we needed help. Since the lamp was rated for a maximum 100 watt bulb maximum and it had a low wattage bulb on it, we asked Winnie if a 100 watt bulb could be placed in it so that we could see how much light the lamp puts out. She went to get a 100 watt bulb to replace the existing bulb and we were pleased with the light output. «Sold».
Though another salesperson walked by us without offering any help, thanks Winnie for your help and service.

Excellent selection and value.
Its easy to save money here so you feel good about spending for what you need.
Light up people, this place rocks!

This review is for 2 different visits. One for a lamp purchase and one for a chair purchase. I bought 2 lamps for the master bedroom night stands. I love the lamps, they look sophisticated and were a great deal. We’ve always been treated well, the staff are professional.
We recently had to upgrade our living room chair, and we had been eyeing a chair in the Lamps Plus window for months. Unfortunately, we unpacked the chair at home and realized we were given a chair that was missing legs. When we called to request an exchange or to order the legs separately, they had us re-​pack the chair in the box and bring it back to the store ourselves. I would have expected/​appreciated free delivery of the new chair for the inconvenience. We didn’t even get an apology or any sort of recognition that they had given us a defective product. We ended up having to go pick up the new chair, and checked that all the parts were included before loading it up again.
Oh well, I guess that’s why prices are so decent. They don’t offer assistance for putting loyal customers in a bind.

Thank you to Mary and everyone at Lamps Plus. I am remodeling a home and they have been the shining light in what is overall a pretty stressful and expensive experience. Mary was very helpful in picking out items and ordering ones that were not in the store. Mary always let me know immediately when the items arrived and took care of any problems with installation. Just a real treat to deal with and a completely positive experience. Working with Mary made me remember what it felt like to be on the receiving end of good customer service.

Just came here to buy a lamp for my wife’s vanity. We were helped by Rehka. She was very helpful! Listened to our needs and did not try and oversell, only suggested what we needed. We will definitely be back!!!

Good marks for (1) Excellent sales assistant Rekha, and (2) really nice products.
BUT that pales next to their rude installation service. Told me to wait for 4 hours and to rearrange my furniture, then never showed up. Never bothered to call to say that they were blowing off the appointment. I’ve asked the store, Why was I not called so I did not have to wait 4 hours? No one will answer that question. Thus, a customer’s time and convenience is Lamps Plus’s last priority.
Update next day: The installation was completed, the fee was waived due to the circumstances. I can’t stay upset with this place because I love their products. But I don’t think I’ll use their installation service again.

I bought a beautiful $ 200 lamp from the location in San Francisco because they usually have more styles to choose from. I get the box all the way home (I live in Oakland which is about a 35 min drive from door to door however in traffic, you’re looking at more then an hour of travel at least); only to find the $ 200 lamp was missing it’s $ 200 shade! Now… I already feel $ 200 is an over the top ridiculous amount to spend on a TABLE LAMP not dipped in Gold… Not even Silver… But it was a desired gift for someone special… But then to have it missing ANY pieces is un-​acceptable… Not to mention me having to drive all the way back to the city in traffic (pay a toll, gas, time ect.)… Lamps Plus didn’t even offer me a FREE BULB for all of my trouble…
Anyway; I have my COMPLETE lamp now and I bought my own bulb :-)
I’m not completely satisfied; but the issue I had wasn’t totally their fault. Obviously they wouldn’t know the SHADE for the lamp was missing… When I explained to them the situation, you might think they’ed have offer some kind of immediate and additional satisfaction. I’ve purchased several items from their location and they turned out fine. So I’ll still give them 3 Stars. But 5 Stars? Nope…

Thomas Banh help us pick out lights for our bathroom renovation. He was helpful and knowledgeable. Definitely the place to go for lights. Thank you!
Update. Year later, one of the lights started to flash and Winnie was WONDERFUL! Thank you Lamps Plus, once again.

I went in when it wasn’t to busy and yet it still took forever for someone to help me. I needed a floor lamp as I have no overhead lighting in my rooms. I had to ask someone to help me and when I found someone she started walking with me and stopped half way to talk to another customer about their order. Now i have no idea about the situation of the other customer but by the time she was done talking to him, i felt like I knew the whole story from beginning to end because of how loud she was talking.
I was looking at the lamps and while they were pricey I was still considering getting one anyway but when the sales lady started to talk to me like I couldn’t afford it and started pointing out the horrible cheap ones I decided it was time for me to leave.
Now my room is full of light for a fraction of the price.

Nothing but great things to say. Once my mom and I finished browsing we had someone swiftly help us with our purchase. I returned the next day because I had a problem with the bulbs and the manager gave me 5 new bulbs free of charge. Great customer service.
Then I happened to be browsing the lamps plus site a few days later and noticed the lamp I just bought was on sale for a 100 $ bucks less. Went back to the store with a copy of the online price and my receipt and they refunded the difference with no problem. Again great customer service.

$ 0.97 energy bulbs. I love it! Comes with a warranty too. Too bad I dropped one of them when I got home, so no warranty there.
I love the shiny lights and displays they have here. My eye is clearly drawn to sparkly things and I fell in love with a chandelier here. After years of passing this store on the muni on my commute to and from work, I finally made it on a weekend to check it out. Can’t wait until the stuff goes on sale so I can go retail crazy!