KleenTeq Carpet Solutions

I would give them no stars! if I could I bought a coupon for $ 50.00 bucks ended up paying a extra $ 100 on top of the coupon for the dog treatment. My carpet was only clean for 3 weeks now it looks like I’ve never had my carpet clean this company is bull and I would never!!! Use them again. I called and told the guy about my carpet he said he would look into it and call me back he didn’t call back I called him again left a message still waiting for a call back. You do better renting a rug doctor an doing it yourself.

Would give negative stars if I could. Luckily I got a clue and canceled my appointment and went with someone else. The man on the phone hung up on me at the end of that cancellation call. DO NOT USE.

Seems they have different Unilocal pages, so I’ll copy and paste this here too!
I bought a GROUPON deal for 3 rooms for $ 52. I called Friday to book my appointment and the guy was cool and so nice over the phone, took my phone number and my address. He gave me my appointment window for 8am to 10am on Tuesday so I took the morning off from work to be able to have this work done. 9:30am rolls around and no call from them, so, a little nervous I decided to just call to check up on their ETA and the phone just rang and went to voicemail (where the mailbox was full). Okay, whatever. Called again at 9:50am and he answers, apparently they were running late and said he would be arriving at 11am. Hmm… I just took time off from work for this s*** dude… but okay fine! So 11:15am rolls around and I give him another call, he mentioned that one of his guys called in sick so he will be arriving by himself and is «stuck in traffic». He also said very casually, «if I’m not there by 12:30pm don’t wait for me». What the hell is that?!! Dude never showed up, I called him and it goes straight to voicemail; which, again the mailbox is full so I can’t even talk s*** to the guys machine! I’m getting a refund from Groupon and won’t even bother with this JOKE anymore. Needless to say, I ran to the bank so that I can tip this guy real good since $ 52 was a steal! Glad to tip myself now, I’ll just grab my brother’s carpet machine from downstairs and do this myself and probably do a better job than this guy! Thanks so much for wasting time that I could have been actually working, unlike this place! SMDH

this is the biggest scam known to man kind. do not do this.

I called Kleenteq a month ago made an appointment for them to come out and clean my carpet. I told them the groupon deal I had and was told everything was ok. My appointment was on Thursday between 1 – 3, I called at 2 to reconfirm if they were still coming (I had read some really bad reviews of the company on Unilocal,so I wanted to make sure I was not getting stood up) The tech called me at 2:30 saying he was on his way, he knows I have a groupon for basic steam cleaning, however he thinks it’s a good idea to get a deep cleaning and that will be $ 200 extra. I told him I’m only renting the place, I don’t have kids or pets, my carpet is in pretty good shape and I do not wish to spend $ 200 extra at this point. he said no problem, I’ll call you right back. 10 minutes later he calls back and said he still think I should do the deep cleaning, they can do it for $ 150 now. I again said, NO thank you, I just want the groupon deal I paid for, then he asked me to send him pictures of my carpet so he can determine what cleaning supplies he needed to bring, I did what he asked, he calls me back 10 minutes later and said: «I spoke to my boss and from looking at the pictures your carpet has too many spots for us to do the steam cleaning, you either pay the $ 150 extra for the deep cleaning or we are not coming out.» I couldn’t believe what I was hearing at that point, it was already 3pm, my boyfriend and I both took the day off, we moved all the furniture from 3 rooms, now they are not even going to come. I started asking him if that was the policy why was I not informed when i made the appointment, I could have send them pictures weeks ago, there wasn’t any thing written on their website or the groupon deal saying:” you might not get your carpet cleaned all together if you don’t spend extra for the deep cleaning” I asked for his boss’s number and he hung up on me. my boyfriend then called their 1800 number and spoke to the guy who said he was the boss, first he said he never told his employee anything like that, he was NOT apologetic what’s soever, when my boyfriend told him we were going to report them to the BBB the boss just laughed and said:” oh we both know you are not going to do that.” and hung up. I realize they are no strangers to bad reviews and was skeptically about them from the start, but never thought I was going to be refused service on the same day of the cleaning, after taking the day off and spent 5 hours moving all the furniture and not even get an apology from the person who runs the company. I have never encountered such bad and unprofessional customer service my whole life. We have already reported them to the BBB and please let this review be a cautionary tale so no one else have to go through what we went through.

lmfao I am laughing at ME! I actually bought their coupon deal and expected them to do what it said! The fact is that after resisting the nonstop upselling I succumbed. Of course I negotiated a better deal but before they actually started I came in an googled Kleenteq and found all these nightmare stories. Well add this fool to the list. Upon a glimpse of the reviews I insisted they stop and get out. The then cut the price another $ 50. And I, the idiot, let them go ahead.
The technician was nice, seemingly a good guy. He doesn’t even work for Kleenteq but is someone they can send around to aid with their scam. What a joke. If I could rate them lower I would

SCAM… SCAM…
I am writing this in real frustration…
I made an appointment for a Saturday 11:00 am but guy shows up at 1:30 pm after calling couple of times to company.
When I took appointment they said it will 55 $ for steam cleaning.
So the guy comes and says. There are a lot of stains so he needs 150 $ to clean carpet or wanted to leave with out providing service. I was frustrated like hell… and called to the company he simply say 9 works «WE GOT RIGHT TO REJECT SERVICE AT ANY TIME»…Because of the carpet cleaning appointment from whole morning i was moving stuff to keep floor clear and again moving my stuff back… I kind of last my whole Saturday…
If Unilocal have provided negative rating then my rating is … (−2÷5)

This IS a SCAM! I wish I had read the reviews before purchasing. Why can’t we give a 0 star rating??? DO NOT USE THESE GUYS AT ANY COST!
I made an appointment for a Friday. They never showed up, didn’t call to reschedule, and wouldn’t answer their phone. Left a message, never called me back. Called Saturday, finally got someone on the phone who gave me another number to call. I called the other number and spoke to the owner? He assured me that the guy I set up an appointment with was not with him, and he didn’t know how or why that number was on the voucher. He set up an appointment for Monday @ 4.
I get a call Monday morning (from the same guy that was scheduled to come on Friday and was apparently «not a part of the company»)asking if they can come by at 12 instead of 4, lucky for them I was home that day. The guy doesn’t show up until 1:00 and then tells me that it will be an extra $ 99 ON TOP OF MY LIVING SOCIAL to clean my carpet!!!
I said no and asked him to leave, after being jerked around by these guys, for several days, emptying out my living room for the cleaning and then being told that I needed to pay $ 99 extra… the WORST customer service I have EVER had and a total joke of a company.

SCAM!!! If i could there would be no stars!
I was eager to buy a groupon deal for a carpet cleaning and didn’t read the Unilocal reviews before i bought it… my bad! Anyhoo, it was $ 52 for a carpet cleaning of up to 3 rooms, all good cuz it was for my previous apartment that was two rooms, an inlaw in SF, so not big at all, super simple job. So of course, just like everyone else, he was late. He was supposed to be there between 1:30 and 2:30 and couldn’t make it until 4. Fine, that’s cool, whatevs. So the guy comes and says… Oh there are a lot of stains, I need to do a treatment, that’s gonna cost an EXTRA $ 210, my response, GET THE F&%K OUT OF HERE! I went off on the dude. I was like what kind of scam is this, I read the groupon and there were not if and or butts about the deal. My carpet is dirty, but it doesn’t have grease stains, or wine or blood or anything crazy, it’s just dirt. What kind of treatment do you need to do on my carpet so special. That ish better be blinging after a $ 210 treatment. So then one of their sales guys calls me and starts going on about how in order to get the cleaning i need this treatment and blah blah blah… I cut the dude off and say… LOOK, i just want what i paid for i don’t want anything extra. Clean my carpet and GO! Then he says they can’t because it needs the treatment and if dosen’t have the treatment then they might ruin the carpet… which is COMPLETE BULL! I said if you can’t do what i paid for then i want my money back and you out of my house. I told the guy that I could have called in Sears to clean my carpet and they would have only charged me $ 80 and if I needed some extra stuff for the stains it would have been like $ 20 extra… not $ 210!!! I was like, it’s a small ass apartment with minimal carpet you guys are a SCAM!!! They guy was mad but OH WELL.
GET IT TOGETHER KLEENTEQ and QUIT trying to rip people off. The way you make money and get return business is by doing a good job and not trying to rip people off. People are not stupid so don’t try to play us like we are. I will also be putting in a complaint with the Better Business Bureau.
Groupon had no problem giving me my money back.

LONG STORY, SHORT. DON’T LET THESE GUYS WASTE YOUR TIME LIKE THEY DID MINE. IF YOU WANT THE DETAILS, READ ON.
As I write this, it’s a little after 6:40p on Friday, February 22. My appointment was supposed to be between 12:00n-2:00p this afternoon. When 2:30 rolled around and they still weren’t here, I called for an ETA, I was told they would be here between 4:30p-6:30p.
At 5:45, I started calling to confirm that they would be here by 6:30p. They said they’d call back in 10 minutes with an ETA. After 45 minutes, I called them again. They claimed to be on the Bay Bridge and would be to my house ASAP.
Then they called back and said they weren’t coming at all tonight. But, if I wanted, they could be here between 12 and 2 tomorrow.
Sure, a-​hole. Fool me once, shame on me…

I just had my carpets cleaned by the owner and one of his employees. The owner was polite and helpful and his employee did an amazing job and quickly! After speaking to the owner I found out that the co-​owner no longer is in business with them due to his rude attitude. I would give these guys a chance now that there is only one owner and he seems to care about his clients.
Make sure to check on what deal you are buying as they have different levels of cleaning that you can purchase. There is basic steam cleaning with hot water and then cleaning with cleaning solutions.

I would highly recommend you move onto the next company if you want to save your time and sanity. I chose these guys despite their subpar reviews because they were cheap. However, in this case you very much get what you pay for. They are unprofessional, unreliable, and worst of all, dishonest.
I set up an appointment with someone named Tony. He made me an appointment, two hours later his guys showed up. They told me they cant clean the carpet because I’m on the 6^th floor and the cable wont reach from their truck. This is a massive pain because I moved all my furniture and stuff out of the room.
They said they would reschedule and come back with a longer cable. Tony would call me. Obviously, Tony never called. I called him and he said, I’ll call in 50 minutes. No call.
Next day I make an appointment with another rep. Day of appointment: No one shows up. I call them to see what is going on. Tony says: We can’t do the job, the cable won’t reach. Then I give him a piece of my mind. Then he says: It can be done but it will cost more and will have to be done next week.
Obviously, I’m not going to reschedule. I’m also going to speak to his manager if he calls me back (which I doubt). This company doesn’t deserve to be in business and this idiot Tony is obviously not competent enough for his job. It is a sad world we live in where qualified people can’t get jobs and these stupid loons run a business to the ground.

I relocated back to the my first home in the Bay Area after renting it out for years to a myriad of questionable tenants. Long story short: the cream carpets looked like they had been abused by renters!
Being thrifty, I purchased a GroupOn for KleenTeq with fairly high expectations. Working years in customer service oriented positions, I can very accurately dub myself one of those «special» people that you have to deal with.
I have to say that I was pleasantly surprised with the overall service that was provided by KleenTeq. Just scheduling a same day appointment was hassle-​free, and the person who answered the phone was quite polite and accommodating. Also, it all happened within about a 30 minute time-​frame, which is fairly quick.
When the carpet guys arrived at my house, they were also polite and worked efficiently to erase all the wear and tear that had accumulated in my home. I was so happy with the end result (although I did have to cough up some extra money for deep-​cleaning a bit of protection to make sure the carpets wouldn’t get back to that soiled state of being) that I purchased a deep cleaning for my Father and Godmother. If you are looking for a good carpet cleaner in The Bay Area, KleenTeq will not disappoint you.
Signed,
A Very Happy Customer

After making my first appointment at one house, these guys showed up nearly 2 hours after they told me would. However, they were very nice, apologetic and were willing to make right on this.
I made another appointment at my second house and they were on time and called ahead of time to tell me they were close by.
They did a very nice job on my carpets and in fact, went the extra mile while they were doing the work. Yeah, they kind of pushed on the upsell thing, but I don’t mind that. They’re in business to make money, so I get that. They weren’t obnoxious about it.
All in all, Russell and Charles were professional, thorough and courteous. I certainly recommend them as an effective and overall reliable carpet cleaner.
Thanks guys!

I am updating this review because the owner did contact me and offer a free redo. I declined the offer because I wasted enough time with his company but, that is a generous offer. I have added a star.
I would like to clarify that my biggest gripe was the time wasted. I waited for them to show up, I waited through their sales spiel, I waited for them to clean the carpet badly.
Terrible! I called them because the number had been disconnected at my usual carpet cleaning place. Yes, I have a regular carpet cleaner. I live near the beach, it can be damp and dirty. I have a cat who likes to puke and I have that cheap ass light colored carpet that sucky landlords insist on using. Seriously why off white? So my usual guy gone, carpets dirty, I call Kleen Teq. They arrive over an hour late, after giving me a 2 hour window. The quote is the same as my usual guy $ 110, Nice! But the upsell is close to $ 400! No thanks. This carpet cleaner spends 30 minutes trying to upselll me. No, No, No. Eventually I stop making excuses that he will not listen to and say No, I am not spending that money. They do a super shitty job. and then when I give him $ 120 ask me if I want change. I sure do. by the way I tip my regular guy $ 40, 20 for him and 20 for his helper. They got the main stains out but nothing else, I could have done a better job if I rented the rug cleaner from Safeway and did it myself.

NEVER EVER EVER USE THIS COMPANY!
They are the farthest thing from professional service, and I spoke with an employee who called himself «manager/​owner» is by far the rudest individual I have ever dealt with in any service field.
I wanted to get my apartment cleaned up and I looked up the reviews and found that KleenTeq not only got good reviews but also had a great deal. But with it came down to it, this was a terrible experience with an entire team that was rude, inconsiderate, and lacked basic etiquette.
My appointment was originally scheduled for 9 – 11, which was a great time, but they pushed it back to 2p-​3p, and then from 5p-​6p! They wasted an entire day because I had to sit and wait for the cleaners to come by when ever they felt like it.
And as I stated earlier when talking to the manager he was extremely rude and was speaking to me as if I was a child. When I asked who was above him his answer was: God. Don’t know where this thought that they are untouchable and can talk to a customer came from but that is lower than low.
I understand you get what you pay for and this company just shows you pay for customer service worse than a phone retailer or cable company

I bought a new house and assumed that the stains on the stairway carpets were permanent — what idiot broker wouldn’t get the carpets cleaned before staging a house? Well, thanks to a HomeRun coupon I checked out KleenTeq and my new home finally looks new.
Now, the coupon was for $ 39 (3 rooms and hallway) and I ended up spending another $ 225 — deep cleaning, dog proofing, and the stairs — so I don’t consider it a bargain, but the guys were very diligent and considerate. Would definitely use them again.

I’m soooo happy with the way my carpet looks! Trust me, after having a dog and a cat for years, my carpet was looking pretty rough, but I didn’t have a lot to spend on getting it cleaned. I found a great deal with these guys on their website and it was totally worth it!

I got layed off and had to move out my condo fast. Their prices were great considering my new budget and they did a really good job considering how many parties I’ve had and somebody ALWAYS spills wine! I’m now in VA, if they have a location out here I will definately be using them again!

Very quick yet thorough service. Will definitely call these guys again!