Juicey Lucy’s

It was a beautiful and sunny Sunday and everyone at the Divisidero market had an equally sunny disposition… that was until I went to Juicey Lucy’s. The woman was quite curt and condescending from the moment I walked up to buy a juice. She seemed frantic, even though I was the only customer in line. I asked her if a particular juice was sweet, and she responded «It is beautiful.» Wasn’t going to press her further and ordered the drink, which she kind of shoved at me. No thank you or anything. I asked for a straw and she said «We are happily straw free.» I understand why you would be straw free, but there is no reason to be rude about it! If you’re going to serve juice, you should at least think about perhaps either offering straws, or provide an alternative cup that doesn’t need them. It’s silly to give a cup that has a hole for a straw and not offer them! I don’t appreciate condescension and will not be frequenting this place ever again. Maybe they should try practicing some customer service!

I go to the Mission Bay Farmer’s Market to get their wonderful Mona Lisa juice, which you can alter in any way you’d like to! Kat and Andy are very helpful and friendly. That motivates me to come to work each Wednesday just to get their juice! Seriously – it is a pain in the butt to commute to Mission Bay San Francisco from up near Pinole/​Vallejo just for work… so it better well be worth it! And it is!
Juices can be on the pricey side, BUT if you bring your own jar (I bring a 32 oz Mason jar, and ask them to fill it to 16 oz), it is markedly cheaper. And you get to chat with very friendly people and watch them juice it right there and then! Want a bit of turmeric? No prob! They’ll add it in. Want some extra kale? More greens? No prob! (Except sometimes orange juice causes indigestion with big leafy greens, I was advised today… see, customized juice advice!)
Will be coming back each week. Thank you for convenient juicing!
And for those of you not obsessed with juicing: I like that they juice it right in front of me, because juice composition (i.e. antioxidants, and other molecular structures) will start to disintegrate minutes after being juiced! (Unless you have a slow, cold-​press, masticating, magnetic juicer, you can’t leave it for a day or two and have it be fine.) When I see juices at the store with expiration dates of a month… I just don’t believe it has the potency of fresh juice. Sometimes they even water down the juice in the store-​bought juices. This is organic & juiced right in front of your eyes. They save me shopping trips and prep time, and time is money. And drinking it within minutes preserves the potency of juice for your body!
THANK YOU JUICEY LUCY’S!!!

Going to Juicey Lucy’s on Sunday at the NOPA farmer’s market is is one of my favorite things to do. The Moroccan Sunset is my favorite and the broths she has on cold days is a warm treat. Customer service is always great and my pups enjoy the free pulp while we wait. I feel like I get a full weeks worth of veggies in my jar!
She even honored my group-​on not being a first time visitor. Having such fresh juice spoils everything I’ve tried from the drink aisle at the grocery store. I always take visitors there too — they love it and always want to go back.

As a customer that once gave a 5 star rating and recommended services to others, I am now disheartened to have to give so much less for truly disappointing communication and service. It’s even more of a tragedy that someone who did a stand-​up job by herself in the past, now has a «business manager» that is less than competent in helping her or her clients. Best of luck in re-​establishing quality business.

My business set up an opportunity for Lisa to work with us, she initiated the original interaction, we had everything set up, contract, etc. and per her «business manager» Andy, they literally, canceled 4 hours prior to their agreed obligation/​commitment to us, leaving us left in the lurch. Don’t give Juicey Lucy’s your money, do business with them or affiliate yourself with them, there are so many other businesses that are way more deserving…

I clearly am not the first one with this experience which makes me feel better but I’m giving one star for the awful customer service and overpriced juices. The woman working here told me that I couldn’t use my $ 10 voucher from Groupon unless I purchased another $ 10 drink. When I politely tried to explain that this is not how Groupon typically works, she very rudely told me that she didn’t care and that’s how it goes. I informed Groupon of this, got my refund, but am just posting it on here too because this type of bad customer service needs to be mentioned. Hopefully they start appreciating their customers.

ARE YOU JOKING ME? RUDE customer service, waited 15 minutes for my smoothie and paid $ 10 dollars for a medium. The thing was warm, and no straws. Apparently «straws don’t help with digestion» as the lady so indelicately told me

This is dumb. $ 10 for a smoothie, what are you crazy?! Also, no straws?! I guess that is a genius business model. Charge customers more for being socially responsible and health conscious and cut yourself extra costs by not having to buy straws. I WANT MY STRAW!
Anyways I had my juice at the Nopa Farmers Market and was unimpressed by the rude customer service, the 15 minutes that it took to make my juice and the $ 10 juice to begin with. Seriously…$ 10 juice?! I can’t get over it.

Hi,
As someone who really values quality, I have to say I’ve never had better juice than Juicey Lucy’s (and I’ve tried alot of juice). When I stumbled upon their stand at my farmer’s market, I knew I’d found something really special. Their juice is alive. Drinking it will give you beautiful skin, tons of energy, and a flat toned stomach. No other juice I’ve tried even comes close. And Claire is the most knowledgeable, friendly person who answers all your questions and advises you — a true expert on cleansing, etc. I see some negative reviews based on a Groupon offer which is sad because it overshadows what I think Unilocalers want to know: this is the best @$&ing juice ever!!!

I had a different customer service experience than many others on here reviewing when I went to juicey Lucys.
I, too. was a little bummed about what I had read about how you can only purchase 1 veggie drink and the other had to be fruit with the groupon… when she mentioned it to me I asked her if i could just give her a few extra dollars to get 2 veggies. It would have been frustrating because i rarely drink juice so i had no use for it. and the groupon doesnt say that in the fine print. But the owner said it was okay and gave me the two veggie drinks and said it was a 1 time thing. I appreciated that.
The 5 stars is solely for the customer service…
honestly i wasnt thrilled with my drinks. id give them a 3.5 for that.
i got 2 of the same drink (alkaline) and 1 was pretty darn spicy. like they had used cayenne in a drink prior (vampira?) to preparing mines and didnt run water through it (like. when it settled it was sorta reddish. it had a KICK. what if i couldnt tolerate spice.?) i wasnt upset. i could probably use the cayenne cus i was about to begin a 3 day cleanse… it just wasnt what i ordered and i wasnt expecting it.
Also. i felt like (and kinda saw too.) it was ALOT of celery and not so many other greens. that is a pet peeve of mines. this is coming from someone who juices myself and i have frequented several places in san fran and berkeley (juice shop, greens and company, living greens, pressed juicery, project juice, sidewalk juice, i could go on…) so i kinda can taste the difference.

overall it was a good experience for the price.

I had a Groupon for 2 large juices, and went to the Divis Farmer’s Market to redeem. I was told that I had to order 1 fruit and 1 veggie juice. I did not want a fruit juice, which is more like a smoothie. Nowhere in the Groupon does it say the juices are limited to ONE fruit and ONE veggie. I wasn’t feeling combative so I got one of each, even though I really wanted 2 veggie juices. The woman who took my order was a little grumpy, but maybe that’s b/​c she saw my Groupon, and it looks like they’ve had tons of issues with Groupon.
Juices itself were good. Minus 1 star for enforcing a Groupon rule that was never stated on the Groupon, minus .5 stars for meh customer service and minus .5 stars for the price ($ 7 seems steep — you can get a juice at Plant or Herbivore for $ 6).

This was my second time trying their smoothies and I really really like the ones I’ve tried.
5 stars for the amazing and fresh juice they make! –1 for mismanagement — I ordered my juice and waited for 15mins before checking with them if it was ready and it turned out that it was just sitting at the counter! Additionally, the person at the counter didn’t ask for my name and during pick up the owner gave me grief about the order not having a name! Just to clarify, I was standing right by the counter and didn’t miss them calling for pick up. –2 stars for the attitude the owner threw at me for using my second groupon. It was an honest mistake, I hadn’t read the fine print which stated that the 2^nd groupon could be used as a gift only. Tried explaining to her in the nicest possible way but she just continued speaking rudely. I was with a friend and I could have easily asked my friend to order for us (instead of me) but I didn’t want to ruin my day any further by trying to reason with the rude lady. –1 for bad taste the incident left.

Thanks to Tour de Fat for letting me in on a juice kick. Juicey Lucy was a vendor at the festival last weekend and the juices were the best I’ve had in the city. Way better than Pressed, the Juice Shop and The Plant Café. (Combined!)
I tried two of the pure veggie juices and my fave was the Moroccan Sunset. I love how they follow the rules of «food combining» and don’t mix veggies and fruit together in one juice. That’s what other juice shops are doing wrong because none of them taste this good!
The workers were all friendly and the owner was a doll.

Good to hear i’m not the only one running into Groupon issues with this vendor. If this review were just about the juice, I would give it 5 stars, no doubt. The juice was fantastic! (both of them)
The way I was treated, however, is a different story. I rode my scooter to the farmers market with full intention of enjoying my juices over the next few hours. When I asked for a jar, they said that will be $ 5 dollars. I did not argue, but it is pretty deceiving when you see the jars on the Groupon advertisement.
Also, who the f charges $ 5 dollars for one Jar?
Additionally, they told me I could have 1 fruit juice and one veggie. I am not really into fruit juices, but I drank one anyways, cause I didn’t want to get in an arguement –it was good.
Lastly, the place just had a bad vibe and I would not go back and would never pay full price at that place

I also had a Groupon issue with them, same thing, got around to using an expired one. I knew that it was now only worth what I paid $ 10, but then it got unpleasant. I have better things to do than argue with someone that is uninformed and not listening.
It could not be more plain, that the amount paid is redeemable after the promotion period is over. That 10 $ (in this case) can be applied to ANYTHING the merchant sells.
In this case paid $ 10, the certificate expired, so it is no longer good for 2 @ $ 10
but it IS good for 1 @10, or anything else up to $ 10.
I would never expect change of course, so if you buy something for $ 8 bucks, the 2 difference goes away also. (all require that tax be paid out of pocket, not from certificate funds)
Telling us we have to buy 2 items to apply the paid amount of the voucher is wrong. And the owner saying she contacted Groupon and confirmed that she is doing it right, is either a lie, or she simply heard what she wanted to hear.
The verbiage is not ambiguous, I will never be back.
Customer service FAIL
You should educate yourself instead of arguing with customers, or telling your managers the incorrect way to handle expired certificates.
Directly from Groupons web site: the operative word is ANY
— * For traditional Groupon vouchers, the promotional value will EXPIRE on the date specified in the offer, unless prohibited by law. The amount paid WILL NEVER EXPIRE and must continue to be honored by the merchant after the promotional value expires. The amount paid may be applied toward any goods or services offered by the merchant if the promotion is no longer available. Promotional value can’t be combined with other offers. Doesn’t cover tax or gratuity. Not reloadable. Fully transferable.

I have the same experience as Tone, Chaz and Denise and many others.
I can’t tell if the owner is too dumb to understand the basic rules of Groupon or if she is unethical. My story starts out the same as many others below. Then, when I tried to explain the simple logic to her (No, I don’t want two juices, just one for $ 10 — my Groupon is expired and I already paid the $ 10 — so now it’s like a gift certificate — do you understand…), she started making up her own Groupon rules that made no sense. It was so frustrating. My husband and a couple of others were looking at her in disbelief but I didn’t want to make a scene so I bought the second juice.
When I take a close look at her and the scene over there, I think it’s mostly stupid and a little bit unethical. I mean, the owner doesn’t know how to spell Juicy! She named her business Juicey — which is not a real word. What the hell? Hahahah! You gotta wonder where the screws are loose.
With respect to the juice, it is a B, maybe B+. But with so many other businesses (Juice Shop, Living Greens, etc) making incredible juice without the attitude, I vowed to never give my business to JL again.
Also, the business is really disorganized. No matter what Farmers Market they are at, they are always forgetting someone’s order, screaming out someone’s name chaotically and then realizing that person already got their order, etc, etc. The last two times I have gone there, they just left my husband’s juice cup (empty) at the front of the table and then his juice got moved to the back of the queue — which meant waiting for another 10 minutes.
t’s a juice stand, guys — a simple operation — get it together, already!
Competence, please!

Juicey Lucy wouldn’t honor the paid value of my expired Groupon ($ 10 for 2 large juices) unless I bought a second juice. Groupon rules clearly state that «the amount paid will never expire and may be applied toward ANY good or service offered by the merchant if the promotion is no longer available». That means I should be able to apply the $ 10 I paid to a single large-​sized juice if I want (or anything else on the menu). Holding a customer’s $ 10 payment hostage & coercing them to pay another $ 10 for a second juice is unconscionable. Why not agree to swap the $ 10 paid value for a $ 10 juice when Lucy is NOT losing any money by doing so?!? On the other hand, maybe Lucy is thinking about the $ 10 she’s not charging, hence would «lose», on the second juice? By insisting that a customer buy a second juice, she is losing exponential cups of juice in the future — so short-​sighted!
From now on, I’ll be getting my juice without a side of attitude, negativity and lectures about straws and cup lids! Angry juice kinda defeats the purpose of juicing in the first place, doesn’t it?
Miss Lucy — Don’t bother with the copy-​and-​paste response you gave Denise C. and Chaz N. It doesn’t matter whether you think you’re right when you have disappointed and downright pissed off customers on your hands. Focus on doing the RIGHT thing instead of trying to be right. The fact that you have to paste the same response to several customers means YOU have an issue. Stop getting defensive, stop fighting your customers and see the bigger picture. that is, making your customers happy. We are the health of your business!
Maybe the reason Juicey Lucy perpetually offers Groupons is to replace the customers she’s losing? At this rate, she’s losing more customers than she’s gaining. I’m one of them — I will NEVER go back.

I am extremely disappointed with my experience at Juicy Lucy today. Not only did I not get what I paid for but I was treated poorly from start to finish. I think that in general the groupon I purchased was very misleading. The picture shows large juices in glass jars. I was given a small 12oz plastic cup with some juice in it. Upon inquiry I received a rude response from the worker. Apparently if I want a glass jar it would be $ 5 extra. In addition they had run out of large size plastic cups so I was given the smaller cup. No one informed me that they were out of the larger cup until I asked about why my juice was so small.
I will not be patronizing Juicy Lucy ever again. They were very disrespectful and rude to me.
Now that I have read some of the reviews below I feel better knowing that she does not discriminate… and she is rude to everyone!
There are so many other places in the Mission to get good juice and be treated with respect!

Lucy is EXTREMELY RUDE!!! She lacks communication and compassion. She doesn’t care about her customers.
My boyfriend and I purchased a one day juice cleanse from Groupon. We picked it up from the Noe Valley farmers market on Saturday between the times she told us to. I showed the vouchers to the girl at the register and she said three of the juices were not made yet and they would work them in with the other juice orders, so it would take about 20 minutes. We said okay and waited.
About 10 – 15 minutes later, another lady called us. I think she was Lucy. She said in a rude tone that we needed to drink our first juices. I asked her which was which one since I ordered mine without apples. She said since I didn’t specifically say no apples that they made them with apples. Odd since I put in the order and my boyfriends said with apples. Also, mine said mild cayenne and ginger. BUT there was no differentiation. She said she would remake them, in the RUDEST tone ever! I said no since we were already waiting and it didn’t seem like they were working on our last three in with the other orders.
40 minutes go by and still none of the last three she owed us were made. My boyfriend had to go up to her, since I was supper pissed at how rude she was. She never apologized and finally after we said something started to work on the last three she owed us.
I would never try her juices again and do not recommend her. If you want a rude stuck up person who doesn’t care about customers or communication, then go to her. There are way better places out there with knowledgeable employees who care about their customers, and have better communication skills.

I used by 2 for $ 10 Groupon yesterday just to try her stand out since I always see it on Sundays at the Nopa Farmer’s Market.
Now the Diva Special was delicious! Persimmon, apple, orange and a little bit of ginger. I was impressed.
The Mona Lisa with beets and other veggies was not so good. Maybe I don’t really like veggie juice. No need to try this one again.
I thought it was strange that they had to-​go cups with tops for straws. When I asked for a straw I was told they were green and got some snooty remark about straws. Ok… a simple «sorry no straws» would be fine. Or have different lids. Or a sign. Yeesh. Attitude adjustment might be nice.