Jerald F Janks, OD

Terrible customer service. Really liked Dr. Janks, but the person running the front, that also does the glasses/​contact ordering is not good. When I first went there, I was given a price for contacts that seemed very high. When I asked her about it, she said it included all follow up visits. My first follow-​up: charged! Didn’t go back for a while, but recently I was in a pinch and needed new contacts. Got an appointment, and she said that we were good to go as long as there was no problem with my insurance. When I called to confirm the exact time of the appointment the day of, she informed me they didn’t take my insurance — Why didn’t you call me, I asked? She said, oh we don’t need to do that. She sat on that information for a month! Knowing I needed contacts by a certain day; by the way, she said they could definitely make that deadline — which is why I didn’t try to find an earlier appointment somewhere else — and now as I have found out from another place, that’s a promise no one could guarantee. So I will not have contacts for my vacation; the customer service is terrible and unapologetic.

Best vision/​contact lens guy in town. Dry wit — he’s South African after all. He has been my vision expert since 1988. We’ve grown old together. I recently ‘fessed up that I was having increasing trouble reading small print in poor lighting. Yes, it’s true. I bought my first pair of reading glasses at Walgreen’s immediately following my appointment with Dr Janks — thanks to his suggestion that I start with the $ 5 solution rather than trying to trade me up to an unnecessarily expensive pair in his own in-​house optical shopette in the next room to his exam room! That’s the truest sign of honest and accurate service! Larae Garrigan is the efficient and friendly office manager who makes everything run so seamlessly. Dr Janks is affiliated with VSP. Also, Dr. Thier (an MD specializing in eyes) shares the practice with Dr. Janks so it’s one-​stop shopping for all your vision needs (don’t forget you can buy nice frames and contacts there too!).