Hotel Zelos

Renee was amazing with all my questions and helping out. The Valentine’s packages were a new thing and I must say– it should stay yearly! It is amazing and definitely was romantic, seems like the surprises kept coming!
The room was very clean and equipped with every day essentials. And I love that there were many many towels, I’m a stickler for needing clean towels!
My boyfriend ordered the Red Velvet Valentine’s Day package with the Spa Tub room– great choice! He knew what was coming but I was surprised by each little present that came knocking on the door.

The location of the hotel is perfect. It is easily accessible to BART with numerous shopping options close. The hotel itself could use some renovations, however the attitude of the staff more than makes up for it. I would especially like to thank Trevor at the front desk for going above and beyond to make our stay comfortable. He was always polite and eager to help. We had some issues with fresh wine stains on the carpet from the previous customer. He made sure to switch our rooms promptly to a more comfortable one.

Nice location. Small enough to not feel like a chain. Quite spacious rooms for a prime city location. The bathrooms could use a better job of being cleaned. Staff was gracious and polite.

If I could give it 3.5, I would because it’s not bad, per se. But they could use some improvement.
If they try to give you the room across from Dirty Habit, not matter how great they make it sound, don’t take it unless they discount you significantly or you have no other choice. It’s loud until around midnight or later on the weekends. The TV can drown it out a little as can the air conditioner, but if you’re an early-​riser and sleep matters to you, don’t take it. Also, they serve breakfast, so you will get some music starting around 7−730am, though not as loud.
Due to the weather or something, the cable was knocked out for two nights. This isn’t normally a huge deal since you’re usually in town for something else and are out, but it can be annoying, especially when it’s cold and rainy and you’ve been out all day and want to just relax. To their credit, when I called and nicely asked them about these minor inconveniences, they comped our bar tab, which was cool of them.
The complimentary coffee in the lobby is nice, but honestly, for $$$, spring for a coffeemaker in the room or offer room service coffee from Dirty Habit or something. No one wants to wake up and go down to the lobby and bring it back to their room. They just don’t. And despite us being right across from the restaurant/​bar, they wouldn’t give us coffee when we walked in and tried to order it. They told us to go downstairs. Seriously?
The rooms are really quite big and decorated nicely. Not particularly hip, but nice. The beds are king, but Cal-​King, so they’re narrow like a queen, but long. If you’re looking for the giantor king beds of say, Ace Hotel, to get your freak or sleep on, these aren’t it, but they are still king-​size. The beds aren’t, however, comfortable. The hotel could really stand to upgrade the mattresses. They creaked and groaned and made some kind of rubber-​sheet sound every time you rolled over like you were sleeping in a diaper. It wasn’t the worst bed ever, but for a $$$ hotel, you expect $$$ sleep.
The Wifi was free, which was actually the reason I picked this place over the Hilton.
The staff, especially Trevor (Travis? No, Trevor, I think) at the front desk, were very helpful. Our check-​in was a bit early and they were accommodating and swift about it all.
If there was some great rate, I might stay here again or recommend it, but if you’re paying over $ 175 a night for it, I would look around first.

I was worried about staying here after reading reviews, but I stayed here on NYE and I enjoyed my stay.
I live in San Francisco, so I felt foolish to be staying in a San Francisco hotel, but it was reasonably priced. Most surrounding San Francisco hotels are $ 500 plus and the fact that it was NYE, I was really surprised how good the price was (a little under $ 300).
It was a cozy and small room! But worked perfectly for a one night stay.
Location is perfect! Union Square is a 5 minute walk, Bart and Muni are literally around the corner, and my favorite part, there’s a Target just a block down.
The only thing that was a very mild issue was the shower drain wasn’t working all that well so I had water at my ankles. I can understand how this would be a bigger issue for those staying longer, but again since I only stayed one night it didn’t bother me much. I do suggest that it’s taken care of though!
Check in/​out was quick and easy. Staff was very nice and they held bags! Yay for those with late flights!
I recommend!

I could not ask for a better location to stay while attending the Fancy Food Show.
A short Four minute walk.
The Zelos was excellent hotel. Very clean rooms, quiet, and recently renovated.
The restaurant was great, we really appreciated our server, Renee.
Five Stars for a great stay.

Hotel Zelos is an underrated GREAT hotel! Stayed here for 4 nights between Xmas and NYE and had a great time! The key feature to this hotel is that the location is PRIME, right in the middle of it all. The Luxury Suite with the Fuji Soak Tub was great although it had an outdated bathroom and the tub was initially really hard to operate without instructions and a plug. After I called the front desk though, a handyman was there to help in minutes and all of these problems were solved. Every time I interacted with the front desk, they were very helpful and accommodating. The hotel aesthetic was both modern and hip, which gave me a great boutique hotel experience. TIP: Use SpotHero App and park literally right next door for ~$ 35/​night (cheapest in area). Next time I go to SF, I will happily book a stay at Hotel Zelos again!

Valet parking need to communicate with their front desk if you pay cash. We were here jan1−2^nd. The restaurant was closed because of the holiday which is understandable. The hotel was very nice and clean. I would stay here again if I visit San Francisco

I booked the hotel with human operator my request was deluxe room with view and pet free. I got the notes on my reservation I paid top dollars. I travelled with my wife and daughter for 4 hours and was told that we don’t have your room. They gave me a room will all sorts of HVAC and vent ducts running across the window. The room chair is dirty with stains, you can see dust on tables. And only I can get a Room was at around 6pm. You think I will have my family sit in the 4 chair lobby for dame 3 more hours. Put once you go in the room you can’t change WTF. Don’t go here. Go somewhere else.

We booked a group of 11 rooms at Hotel Zelos for family members attending our wedding in October 2015. Our experience working with the group booking team was quite poor: after responding to our initial inquiry quickly, most of our other interactions with them were very difficult since they were very hard to get ahold of via email or phone. Our main representative seemed to ignore emails for days and only responded to our requests once we managed to get him on the phone, which took several tries since he was frequently out of office when we called.
Some family members who stayed at the hotel and were coordinating the stay of an elderly relative had similar trouble adjusting their room reservations, and we had to call again on their behalf to correct an error.
Giving 2 stars since our actual stay at the hotel and the hospitality upon check-​in were good. In fact, they delivered a complimentary champagne to our room to celebrate our wedding! But i’d think twice about booking a group of rooms from this hotel due to the issues outlined above.

Honestly I was not that impressed. The location is probably the biggest perk of this hotel. However, the rooms itself were pretty standard, there were cracks/​imperfections in more places than I was expecting, the faucets drained very slowly, the beds weren’t that comfortable, and I had a view of an office building.
It was kind of inconvenient that they had «valet,» but the valet only took your car to the garage and you had to go down to get it. I would have preferred having the option both to pick and drop my car in the garage as opposed to have to call someone to take my car out of it’s previous spot, but not out of the garage. And $ 50 is a lot, other lots in the area charge $ 30 with in and out privileges.
Thankfully I used a discount site so for the amount I paid, the hotel was fine, just not good or great.

We absolutely loved our stay at Hotel Zelos! From the friendliness of the front desk to the cleanliness of the rooms. All of the staff was very helpful and knowledgeable about tourist attractions in San Fran, as well as, local tips on where to go and how to get there. Upon returning from our adventures, the front desk not only remembered us and our pervious conversations the morning of, but genuinely seemed interested in our day by asking us questions on how it went. Made us feel like we were returning home instead of returning to a hotel.
We booked a Luxury King Spa Suite and it was definitely worth the extra buck! We had an amazing view of shops along Union Square, our bathroom had a huge soaking tub that we definitely took advantage of, and the beds were perfectly comfy and cozy. The perfect way to end each day. The one and only con that we had is that we wish the rooms had coffee makers in them. The hotel serves coffee and tea in the lobby but as a Seattleite who requires 4 cups of coffee in the morning, it was a bit of a hassle to keep having to leave our room for a re-​fill. All in all, we loved our stay and will definitely be returning!

Tried to stay here on two different occasions this month. The first time they had severely overbooked which they blamed on a computer issue and «renovations». They tried to handle it professionally, but ended up sending us to a lame enormous hotel in the wharf. Not comparable as far as neighborhood. The second visit they assured us they would actually have rooms for us. They were very nice and clean, mine in particular was very large. However in exchange for a big room I had to deal with my door opening to a loud bar on the fifth floor that was hosting a large private party. A bar on room floors is odd, but adjacent rooms might require more soundproofing.

Just loved this hotel. From the desk staff to the checkout I loved the service and the smiles. My favorite travel word is «yes» and it’s what I heard from everyone.
Nice clean big room with a great shower. Nothing really fabulous, but it was a perfect location and worth the price I paid. Good value. Right off Market and an easy walk to the Ferry building and union square.
The staff deserves 10 stars!!! I’ll come back for sure.

Hotel Zelos (formerly the Palomar) is still a popular boutique choice in San Francisco with its great central location to Union Square shopping and the Moscone Convention center.
The hotel has not changed much except for its naming. The rooms still have the zebra and leopard robes and the signage still has the «P».
The rooms aren’t large, but we got the Luxury King with Fuji Spa Tub which is great to have because the shower is really tiny. Hopefully they will fix the shower thing because everything is huge in the bathroom except the shower.
Let’s just say if you were in a hurry to get out of the hotel, a shower with your partner is not easy.
Downstairs on the 5^th floor you will find the Dirty Habit bar and restaurant. Take a look at their bar. Their mixologists can pretty much craft anything you’d like.

Great, convenient location and walking distance to the BART station (easily able to transit from airport BART station to Powell station) and to the Westfield SF mall. This is a trendy, boutique hotel with modern touches and décor (with the exception of the outdated bathroom).
Stayed here 3 nights and appreciated the complimentary morning tea and coffee. Rates were pricy but expected in SF/​union square (~$ 350/​night)… However, expected the bed to be more comfy. Can definitely feel the springs thru the lumpy/​mushy bed which makes one miss the comforts of home. The walls are also pretty thin and can hear hallway and neighboring rooms. Each time a door opens or closes, you can also hear/​feel it from your room.
There is also a gym available on the 5^th or 6^th floor. A bit hard to find, not right off the elevator entrance, but somewhere in the middle of the floor. Decent size gym with a bit of everything.

The hotel refused to let me cancel my own hotel reservation b/​c it was booked through my company’s travel site. I had the confirmation number and the reservation was under my name. Due to a site glitch my reservation was in limbo. This meant that I had to spend 20 min on the phone with the travel agency (3 different people) to get my reservation canceled versus the 2 min it would have taken for the hotel to do it. wtf

hotel zelos is formerly the palomar. i’m not sure if they’re still part of the kimpton group…
i’ve stayed at palomar a few years back and after returning this past weekend nothing has changed except for the 1) hotel name 2) toiletries.
everything else seemed to have remained the same. the hotel towels still have a «p» on it for palomar and the toiletries are no longer etro.
all but one staff were friendly, but we pleasantly enjoyed the service and the attentiveness of the hotel staff and enjoyed the hot coffee /​tea bar in the morning, it was definitely a nice touch.
located in soma, easy access to fidi and union square, we couldn’t think of a better location.
some minor improvements needed: hotel bathroom seems to be outdated. the tub was draining slower than my half marathon time. definitely some plumbing concerns… and the rates were relatively high at $ 350/​night.
would definitely consider staying here again if i’m traveling with my pet! not sure if their pet policy has changed but i remember pets get to stay for free, which is great!

Only thing to say is it’s a fun place to dine. Great service, many choice for a wide variety of Catalan food i.e. Tapas. Wonderful service. I had the ahi w lentils and avocado which was off the hook!
Make sure you try the churros. Great finish to a wonderful meal. Thanks again to Geronemo and Nicole for guiding me through the evening. Wonderful again!!!

Great location for shopping! Located in the heart of market street. Staff was super friendly and expedient. We were not satisfied with our first room. We really wanted to look out over the city, and they were very gracious about getting us a new room. The décor is great, funky fresh, and the room was exceptionally clean! You don’t have a coffee pot in the room, but they have free coffee in the lobby, which was fresh and delish! Whitney was wonderful at the front desk, super sweet and always remembered us by name! and Eddie the valet was courteous and knowledgable. We would stay here again!

formerly the Palomar, this «new» spot is not too shabby. the hotel is located in the Union Square area sharing the corner with Old Navy and across from Ross. don’t be frazzled by the apparent synchronicity of derelicts and elitists. it just works that way.
the hotel is very boutique. there is a bellhop curbside as well as a doorman. the lobby is tiny but efficient. hallways run deep and dark but with still enough lighting to easily navigate. we had a standard room that was very modern and quite spacious for a boutique. large sliding door to the bathroom separates the bedroom area. we had a view of the lower courtyard with the hotel’s restaurant patio scene. the best part was the complimentary robes in the room. ANIMAL print!!! prrrrrr…
overall, a nice overnight stay. it’s on the mid to high end of downtown hotels. i ended up taking BART from SFO and it drops off about a block away at the Powell exit. wouldn’t mind staying here again.