Hotel Triton

So horribly disappointing! Too many things to list :-(
On a nicer note, the staff is friendly.

I would give fewer stars if I could! Bath was filthy on check in and 4 hours later I am still waiting for someone to clean it. They claim not to be able to give me a new room — and the night manager was upset that I was yelling at him! My advice– stay at a real hotel. Photos attached. Disgusting.

Worst nights sleep I’ve ever had. If you could call it sleep. The noise outside the window was unbelievable. All night long people were yelling in the streets, cars speeding down the street, honking, screeching. It sounded like barrels were being drug down the sidewalk. Also the air conditioner came on full blast about every half hour and blew for about 20 seconds which was annoying and loud. The room was so drab and ugly it was just an overall unpleasant experience. I’d never go back.

At first, glancing the reviews, on sites like
and
— This place wasn’t really getting a bunch of great ones. but we took a chance, because the prices were where our budget was, and it seemed like a funky hotel in the center of union square (or within walking distance) — My wife and I were headed to San Fran for my birthday and just to get out of town for the weekend.
The Staff:
The staff here were great, and friendly! Not just 1 or 2 of the hotel staff members, but all of them. Michael and Nicole stood out the most to us. Super friendly and just went above and beyond the call of duty.
The Rooms:
When we got up to our floor (2^nd Floor) — the place had that older musky smell to it — I remember mentioning it to my wife — but only smelled it once and not again. Hey, it’s an older place — that’s what ya get. The rooms are just that. Rooms. If you have more than 2 people, book a bigger room. Because if you get just the deluxe or a regular room, expect a bed, a tv and a bathroom. But if you’re in the city. why are you spending most of your time in your room anyway?
Location:
For those of you who know San Fransisco, you know where you want to stay and what location you want to be close to, so I don’t need to say anything — for those of you who don’t and maybe this is your first time and maybe you want to be within walking distance to Union Square — This is the place for you — Literally a 2 minute walk.
Nearby Food:
The restaurants and cafes are right next door and really tasty.
Overall Experience:
The 5 Stars says it all — and we’re somewhat picky travelers. The wine reception each nite is a nice additive. And they have bikes there for you to borrow if you need.
Honestly, I almost didn’t write this review because I wanted to keep a this place a secret from the rest of the traveling world, but they rocked it at Triton so I had to share. -

My husband and I stayed here on our wedding night. We appreciated the nearby restaurants and the unexpected complimentary champagne. The only noises we heard came from the street below, which I’m sure is just due to the busy location. I am only docking a star due to overpriced parking in the hotel garage and nearby public parking.

First the pros: Near high end shops, good access to BART and Muni (a must since you’re in for a long walk if you want to check out some of the tourist spots), relatively quiet neighborhood. Decent free WiFi although my iPhone wasn’t happy with the connection. Friendly staff. Within walking distance of good food.
Now the cons: Strong industrial soap smell. My clothes stunk of it when I came home. Sticky carpet. Tiny rooms. Slow elevator. Old furniture and stained bedding. Dingy bathroom. Flaky TV. Avoid room 405. There was a rumbling noise every hour or so all hours of the night. It sounded like someone was tossing a a metal garbage bin on rollers down an interior slide!!!
And more disappointment: Ridiculous policy of holding a charge on your credit card especially for longer stays. $ 700 for a 2 week stay. I’m here on business. Not a tourist. Could have given me a break on that. Asked for a very early cab ride to the airport. It never showed up. Thank goodness for the random cab driver at 4am.
There’s no place like home.

Sure, it’s a lovely hotel. I have stayed with this chain twice before with no issues. But during this last stay they made a mess of my bank account and had no desire or intention to help me fix it.
Here’s the story:
I was scheduled to stay there Friday and Saturday night. They made three separate authorizations on my bank account which added up to double what I was supposed to pay. I thought maybe it was the security deposit plus the amount for the stay, but upon inquiry they informed me that the security deposit was only $ 200 and yet the authorization was for $ 400. They also assured me that upon check-​out those authorizations would fall off the account and that I would only be charged the amount agreed.
Then when I go to check-​out they somehow had me down to check out on Monday. That was quickly resolved which was ok.
But then, three days later, only two of the authorizations fell off the account. That means I was still over charged (and mind you this was no longer a pending transaction, it is completely posted to my account). When I called to see if they could resolve this additional charge they insisted that they made no such charge on my account (even though their employee had confirmed they made this authorization when I first inquired during my stay). I had to call my bank and dispute the transaction. This has created way more inconvenience than what this hotel is worth. I wish they had been more helpful in getting this resolved but nope.
It is a nice hotel, and the staff was nice during my stay. But you can’t just mess with someone’s money and then not help them sort it out!

I have stayed here three times in 2015 for company trips. This hotel was not my choice.
Lobby
Looks old, shabby, weird. Have you ever been to a carnival? Did you catch the last season of AHS: Freak Show? YUP, that would describe the lobby of Hotel Triton. It looks like a place someone who thinks they are cool would stay because they can tell their friends there are hoola hoops in the lobby.
Staff
Nice, but clueless. Laid back, ditzy. DO NOT CARE if you have a problem. NONE of them are trained to handle customer complaints. I will get to this later. But lets just start off by saying I was sent to someone else’s room upon checking-​in. That was fun!
The Rooms.
TALK ABOUT A DUMP!!!
–EVERYTHING IS OLD. The carpet is so old and gross. DO NOT WALK BAREFOOT.
–All three rooms I have stayed in have musty, old smells.
–If you don’t ask for an interior room, be prepared to wake up early and go to bed late because the WALLS ARE PAPER THIN. You can hear everything in the hallway, people chatting in their rooms and every sound, car, garbage truck outside. One of the rooms I stayed in even had the light from their tacky neon sign shining in my eyes all night because the blinds do nothing to keep out light. That was also so fun!
–The bedding. Take a look at my pictures. I’ll explain. First time I stayed here 50% of my duvet had stains all over it. It was utterly disgusting. I complained via email and sent pictures, as I was instructed to do after my stay, and was offered «an upgraded room» next time I stayed at Hotel Triton. Basically the hotel just brushed off the fact they gave me a dirty duvet. I thought I would never have to stay here again so I threw out the pics I took and went on with my life. Second time I stayed here, there was one smaller spot on my duvet, same complaints as above. It wasn’t as bad as the first time so I just dealt with it again and knowing how they didn’t care the first so why complain. Third time I stayed here, it just confirms that it’s not a fluke that the duvets are dirty – there was blood and yellow spots on my duvet. THIRD TIME I HAD A DIRTY DUVET. You may think I have bad luck, but I think a majority of the rooms have old, soiled duvets. What I think customers are not doing is removing the top sheet they tuck tightly onto the duvet to hide the fact there are numerous stains on them. There are no actual covers on the duvet, just a sheet placed on top of it that can easily come off. The duvets are all OLD AND RATTY. So I complained to the staff and asked that they send me up a clean duvet. They sent me up another one that was even older, falling apart (holes with feathers everywhere coming out), more blood, more yellow spots. Take a look at the pictures. What I cannot understand is how this hotel HAS ZERO CLEAN DUVETS ON HAND TO GIVE ME AFTER I COMPLAIN. It’s beyond disgusting to sleep on these soiled, probable bed bug ridden duvets. And the best part is the STAFF DOES NOT CARE. They asked if they could buy me a coffee the next morning because I had to deal with not one, but two dirty duvets. Why not just give me clean bedding? What the F is a coffee going to do about my noisy, smelly hotel room with dirty bedding? And here is where I stop because I CAN’T EVEN WITH HOTEL TRITON.

The lobby is quirky and interesting and the staff is nice, but the rooms are quite lacking. Very small, the décor is slightly maddening (repetitive Kerouac wallpaper), and the windows only have shutter shades and no curtains, which does nothing to block out light and sound from the busy street below.
After 2 nights there I had to move to another hotel so that I could actually get some rest and enjoy my vacation.
I could see this being a great place if you are a heavy sleeper, stay out all night, and are staying in a room by yourself.

Great location and price compared to other hotels. Our company had silly low per diems for San Francisco and unless I wanted to put people 5 miles away in a motel, I needed a boutique hotel downtown just blocks from our office.
The hotel is located at the opening to Chinatown and is near what I call the French Quarter with Café Claude, Avant-​Garde, and the best coffee shop within steps of the hotel. There is a Starbucks across the street.
But the uniqueness of the hotel are the rooms. I had to check out my colleague’s room on a recent trip. Every room has something interesting about it. Every room has some kitsch.
Room 221 is a King Triton Suite. Yes it has the Zebra headboard and funky silver paint job but the unique touch in this room is what I call the Will Farrell «do you think I’m Sexy» whirlpool mirrored corner alcove complete with television.
It also reminds me of the landlord in «Coming to America» wearing his Fedora and smoking a cigar in his new jacuzzi room.
Check my photos for details

Loved the location. Loved the employees even more. Right across the street from a Starbucks and Lululemon (in case you forgot your workout gear) and a block away from Prada (in cash you forgot your cute handbag).
Our room overlooked China Town. It was the Moon festival. It was like we visited China! LOL
We were able to walk everywhere. They were working on the elevators. One was working though. The bathtub does need refinishing. They have Aveda products. Box air conditioner. But hey, be glad they had one at all if you’re there during a heat wave like we were. Just configure it so it doesn’t shut off every 5 sec. That took us a little bit to figure out. The sink to the bathroom was in the room so if you go to the bathroom in the middle of the night and you wash your hands you might wake your partner if they are a light sleeper.
Wine /​beer hour is from 5 – 6. Nice people were in the lobby. It is a hip hotel.
We were on the last nights of our Cali whirlwind honeymoon and they brought us a bottle of wine a chocolate bar!!! Nice touch. Very appreciated. We stayed at way more expensive hotels that weren’t as nice to us when they knew it was our honeymoon.
We booked on Hotels Tonight. I highly recommend that app. Use code SAKERS8 and get $ 25 off your first booking! It was our second time to book through that app and now I’m looking to see where we can take weekend trips. We had a hotel reserved at the Omni but changed it and stayed 2 nights at Hotel Triton for what we would have paid for one at the Omni.
Go explore anyways and don’t camp in the room! Live life!

Loved this place! As soon as we arrived, while waiting to check in, we were offered a complimentary glass of wine. The staff were all young, hip, good looking and very friendly. The vibe of this place is what really makes it great. We decided to stick around the lobby and have another glass which is what most guests seemed to be doing as it was pretty full around 4−5pm. Free cookies and a selfie station too!
The room and bed were pretty small but the décor was fresh and the room was clean so no complaints about size as this is to be expected at a boutique hotel. You can’t beat this location either. Literally across the street from China Town and 2 blocks from Union Square. Will go come back!

When i checked in they put me on the 7^th floor which was great but their elevators were down! I waited for 30 mins. What a waste of time. Staff was trying to be helpful but this was disappointing for my 1^st visit to a Kimpton hotel. I’m tired and want to get to my room. I don’t want to change my room to the 2^nd floor as it is noisy from the street. I did like the fact that they had cookies and cold water in the lobby. The room was small but utilitarian and was funkily decorated. I liked the free Wi-​Fi (once you sign-​up for their free club) and free snack bar item (although the item I wanted had gone past it’s expiration date).
I was a bit concerned with my safety as when I left my room, the police had handcuffed someone in the hallway and had him sitting down near the elevators. I suppose it’s good that the police were there to take care of it quickly and quietly, however, a bit disconcerting to see that outside your hotel room. Not the fault of the hotel though. The hallway next to my room was wide open the whole time to provide air to the hallway. Though I was on the 7^th floor, there was a fire escape stairs/​ladder outside the window. Highly unlikely that someone would enter the building from the window, but still a little disconcerting that there is a wide open window 24 hrs a day right next to my door. I did close it a few times but someone kept opening it.
Centrally located and right next to Chinatown if you want to visit that area. I purposely booked Hotel Triton since I wanted to eat several meals in Chinatown and did not want to walk too far.

The lactose intolerant need to stay away from the Häagen-​Dazs Sweet Suite at the Triton. I mean, why would you torture yourself in a room that provides ALL YOU CAN EAT ICE CREAM? To celebrate the oldest niece’s 16^th year, the nieces and I decided to have a staycation and that room was perfect.
The Triton was a good central point for all the things we planned to do and eat. While waiting to check-​in, a staff member told me about the different treats offered (Arnold Palmer and fresh baked cookies in the lobby, the Kimpton Wine Hour, morning coffee in the lobby). When we got to the room, we found the hotel had left some candy treats and a bottle of wine for the birthday celebration. The candy went to the kids (mostly) and the wine was mine!
The bed was comfortable and there was plenty of seating. The television was on a mount so we could shift it towards whichever side of the room we happened to be lounging in. The shower had good water pressure. The artwork was also perfect since they were food-​related. And they made sure there was not one but two goldfishes in the room. We named them Bob and Guppy.
But really, we were there for the Häagen-​Dazs. I’m surprised none of us got sick. In the ultra cool dedicated freezer were 6 different pints — banana rum jam (all mine), chocolate chocolate chip, vanilla, coffee, pineapple coconut and caramel cone. There were even ice cream bars. We picked up whipped cream then sat on the bed and just tasted them all. And the next morning, we even got a couple more delivered including strawberry!
The stay was wonderful. And being a member of Kimpton Karma has its rewards. Not only was there free wi-​fi but a $ 10 bar credit which I used towards the Triton rubber ducky in the honor bar.

I stayed here for a business trip for over a week. The room was just alright, a bit small. There is a lot of street noise.
The reason I’m giving it a 2-​star review is because there were 3 different charges on my bill for long distance phone calls supposedly made from my hotel room, totaling to nearly $ 20. I never made any such calls. I never even touched the phone my entire stay (who uses hotel phones anyway? everyone has cell phones nowadays…). I had them remove the charges but the whole thing just seemed really fishy.

This funky, beautiful hotel right on Chinatown’s doorstep is my new favorite place to stay in The City. So nicely located, you can explore all of the delicious food in Chinatown then wander about 10 minutes to Union Square for shopping and wine. The hotel itself is a little haven in the big city. With friendly staff and goldfish that greet you, the complimentary wine in the evening and coffee int he morning, and you can’t help but smile as you walk through the lobby. Is the room spacious and abundant, no. But it is comfortable, bright, clean and well decorated to make you feel welcome. It is not just another hotel room, It’s a room with character.

I’m a huge fan of Hotel Triton (and Kimpton Hotels in general). I stay here whenever I’m visiting downtown SF for the annual Photonics West conference in February. This place rocks.
Highlights include:
1) Location, location, LOCATION! Right outside the Chinatown gate = excellent food options during your stay
2) Complementary coffee and hot chocolate w/​marshmallows in the morning
3) Happy Hours from 4pm onwards (your choice of white or red wine, hot toddies, and cookies)
4) Leopard print bathrobes… so luxurious
5) Chalkboard doors
6) Eco-​friendly and friendly service
7) The prices are fair for downtown SF

My stay at Hotel Triton was my first time staying at a Kimpton Hotel and now I’m hooked. If you’re looking for a place to stay with your furry companion, this is the place for you. Our dog is a large malamute chow mix and we didn’t have to pay extra to have him there with us, huge plus!
The rooms are comfortable, well decorated, clean, and can’t go wrong with a place that has a wine hour and awesome staff.
I can’t wait to check out other Kimpton hotels across the country!

I. Love. Kimptons.
And I love them even more when I walk into my room and there’s randomly a bottle of wine and two tiny glasses of M&Ms and peanuts for snacks, bookended by two handwritten notes from two different staff members.
I don’t know what I did to deserve it, but that is a lovely, lovely surprise.
In SF for work and fun, I wanted a place that was city-​center accessible, and Hotel Triton was the Kimpton that best fit my budget. The room was perfect: king bed, great bathroom, good desk for getting some work done, and a nice view out west to some city skylines.
The staff is excellent, as I’ve come to expect from any Kimpton stay; friendly and always happy to help. Hotel Triton doesn’t have an onsite restaurant or bar as most of them do, but you can go out the door and/​or around the corner to Café de la Press or Rouge et Blanc for anything from breakfast to wine. The Chinatown gate is right out the door, and North Beach a mere mile walk up the hill. I knew I was home when I spied the lululemon directly across the street…
You can’t ever do better than Kimpton service, and each hotel has such fun personality that you can’t help but enjoy yourself. The citrine headboard and printed excerpts from Kerouac running across all the walls kept me brightly entertained, and I can’t wait for a return visit.

I really enjoyed my stay at the Triton last week. The staff is incredibly friendly and helpful. Without them, we would have made quite a few misguided choices about our time in SF. They helped us plan a few great sightseeing adventures and made solid recommendations for food in the area.
For starters, the hotel is ridiculously close to a lot of great (world class) shopping and dining. It is in walking distance to Union Square, Chinatown and North Beach. If you opt to use the hop on/​hop off double decker sightseeing busses, most of them make stops right in front of the Triton.
Because this is a boutique hotel, the rooms and bathrooms are on the smaller side but well decorated and cozy. For those who enjoy wine, they do a complimentary wine and mingle hour in the lobby, which is a fun idea. The only reason I rated the Triton with 4 stars is that they don’t have any luxury amenities or a swimming pool (I guess swimming pools in the SF area are a rarity to begin with).
Other than that, I truly enjoyed my stay at the Triton and was happy to experience yet another Kimpton property.

Je commence par la conclusion: le meilleur hôtel que j’aie expérimenté pour l’instant dans ma quête de l’hôtel san franciscain parfait !
D’abord la localisation est super, juste à côté de l’entrée de Chinatown (et de son portail monumentalement kitsch) sur Grant et Bush, donc à quelques minutes à pied de Union Square, des Yerba Buena Gardens ou même d’Embarcadero.
Ensuite le personnel est très aimable et accommodant: j’avais par exemple paumé la carte-​clé de ma chambre, on me l’a remplacée sans discussion et avec le sourire.
Et puis surtout les chambres sont très marrantes, décorées avec un goût un peu délirant mais le souci du détail et de la satisfaction du client, et, si j’en crois les différentes photos faites par les Unilocaleurs avant moi, selon différents thèmes: la mienne était visiblement dédiée à la littérature san franciscaine avec Howl et On The Road sur la table de chevet, et des extraits de On The Road qui tapissaient littéralement les murs.
J’ai adoré le tapis de gym/​yoga mis à disposition dans la chambre, agréable attention que je n’ai vue nulle part ailleurs jusqu’ici. Par contre, les prix du mini-​bar sont assez ridicules (genre de mémoiré 8 $ pour une bouteille d’eau…). Bön, on né vous oblige pas à y avoir recours.
Toujours un peu étonnant (et déjà vu ailleurs dans les hôtels de SF), le lavabo situé non pas dans la salle de bains, là où le reste du monde civilisé l’attendrait, mais dans la chambre à l’entrée… Ça né cause pas d’inconvénient majeur cependant. D’autant plus que j’ai été heureux de trouver dans la SdB une baignoire plus profonde que les 20 cm auxquels les habitudes (ou les normes ?) américaines nous condamnent en général !
Les parties communes de l’hôtel né sont pas en reste, avec une réception assez psychédélique, dotée d’un vélo qu’on peut emprunter pour aller se balader ! (Je né sais pas à quelles conditions, je n’ai pas demandé.)
Alors c’est l’hôtel parfait? Non, et je né lui mets pas 5 étoiles, car il y a un gros problème: si comme moi vous tombez sur une chambre donnant sur la rue, vous aurez beaucoup de bruit la nuit ! Les fenêtres sont épaisses comme du papier à cigarette et la rue est passante. Visiblement le choix a été fait d’investir dans la déco et pas dans des fenêtre à double vitrage…
Dommage donc, mais le Triton reste un hôtel très chaleureux, très original, surtout pour ceux qui ont un sommeil de plomb ou qui pensent à demander une chambre qui né donne pas sur la rue !
Ma quête de l’hôtel parfait à SF continue…