Hotel Mark Twain

I stayed here over Memorial Day weekend with some friends. Overall our experience was okay, but I wouldn’t stay here again. Rooms are very small and the bathroom is a shoebox. The room was clean but the walls are super thin so don’t expect to sleep if you have noisy neighbors. The location was okay in relation to popular places and things to do in San Fran.
One of the criticisms I have is the small rooms and very thin walls. The staff was helpful and gave us great recommendations.

Hotel Mark Twain was a good value for the location. The room was clean and comfortable. Friendly staff. While there was construction during my stay I could not hear it. The Hotel seemed to do a good job of keeping the noise down and positioning available room far away. My room was recently remodeled and felt very unique. It is nice to stay away from the cookie cutter hotel rooms. Very unique.

The hotel itself is quite quaint with nice décor. Small rooms with a need for updated mattresses. They also need better lighting.
For the most part the rest of the employees were very helpful, but two of their employees were extremely unprofessional and their customer service skills were non existent. First they have construction, which they start at 9 in the morning, so if you came here to relax don’t stay here. The Jack hammering from the roof can be heard all the way to the first level. Second, they shut the water with little to no warning. I received the warning 30 min before and they were going to shut it off for 1 hr only. The issue was that I called the front desk to complain about the water issue not being turned on in the allotted time. Jackie the receptionist was extremely unprofessional and rude.
I called to ask when the water was going to be turned on Jackie went ahead and told me it would take another hr. I exclaimed that our whole group left the hotel to waste time and came back because we needed to use the shower. She said there was nothing she could do about it. Then I proceeded to tell her that what the hotel was doing was not unprofessional. They should have warned us about the construction before booking. If they would have put something on their website or a sign in their lobby then i would have made a better decision of not staying there. Anyway, Jackie apparently didn’t like my suggestion because her next words were «YOU SHOULD HAVE KNOWN WHEN YOU GOT HERE, now what do you want us to do about it?», with attitude. So of course my next words were «are you f#&k#? Kidding me».
Since when does a CS employee ever respond like that to a customer??? She then proceeded to tell me that I shouldn’t speak to her in that way. Which at this point i disagreed whith her first response. I continued to explain to her that there should have been warning at least on their website especially with the prices that they charged. And she kept saying that all of us were suffering and that’s something we had to deal with. I was appalled!!! I explained to her that I didn’t need to speak to a Manager I was just going to review them.
Withing a few minutes I got a phone call from the manager Alexander Wink. And proceeds to tell me, «I heard there was an issue with one of my employees… wait wait a minute let me call you back» and hangs up on me. Doesn’t let me respond or ask me what happened.
Two minutes later a call back. The manager Alexander Wink then proceeds to tell me the following, which goes around this: There was an issue with You where you made my employee feel uncomfortable and were rude. He even asked me to apologize. Alexander Wink did not bother to ask me what happened nor what the issue was. Which shows he just cared about his employee Jackie and not the customers.
I had to stop him to even try to explain my side of the story. The conversation didn’t go any better. He did apologize for the inconvenience but he was extremely unprofessional even to the point that he said that Jackie must be on something («period») because she’s been very emotional. I was just done.
My husband «the reasonable one» according to the manager Alexander Wink had the audacity to state. Terminated the contract. We ended going to a hotel down the street which obviously has class.

I would have to say it comes down to customer service and that’s why they got 1 star. When we checked in they didn’t care to tell us they had no hot water!!! At least give your guests an opportunity to decide whether or not they if they would like to stay. In addition, when we checked out the hot water was still not fixed. Other than that the hotel rooms were clean.

I stayed here for one night with a friend of mine. Pretty much to freshen up mid day, sleep and shower. I would definitely stay here again.
The location was great because it’s close to everything! You will most likely see complaints of the sketchy area but everywhere in SF is like that except for the tourist places like Golden Gate Bridge and Fishermans Wharf. Walking during the day is fine, just take an Über at night.
The hotel is an older building with modern décor. Every employee we encountered was friendly and welcoming. The room was small but perfect for two people. I really enjoyed the Mark Twain theme. The hotel bar was great!!! Small menu but sliders were fantastic. Drinks were tasty as well. Very reasonably priced for a hotel bar in SF.

Girl working at the front desk was super nice (and a cutie). Room was clean. Neighborhood around the hotel wasn’t the best but the place was inexpensive. It was a fine place to crash for the night. Definitely worth the price.

Enjoyed my stay. Favorite part is it is located near union square. I suggest parking in the parking garage up the street.

I wouldn’t stay here again. It’s dirty and loud. Specifically, the bathroom floor hasn’t been cleaned since I got here and I heard my neighbor’s entire phone conversation this morning. The front desk people are nice, but the hotel, in general, doesn’t provide typical hotel service – doing whatever it takes to make you happy. I wouldn’t stay here again and wouldn’t recommend it.

Booked through hotwire, and for the price, there are many OTHER reasonable options. Over the course of 4 days there were multiple issues that were addressed, but often with other errors.
— the lock on the door of the room I was originally assigned was broken. When someone was sent to fix it, they asked «if you really need it.»
— My room was changed for «one night.» After going to work the next morning, I went to my room and found that my belongings had been moved without my knowing, or my permission
— the radiator was remarkably loud to the point that it woke me up at some point every night
— both keys to the room stopped working at several points during the four days which meant multiple trips to the front desk (aside from all of these other issues)
— I had asked to extend my stay by ½ a day, and was charged a full day’s rate, which was eventually corrected
I feel as if I vastly overpaid for the entire stay. The rooms themselves are small, the bathrooms without hooks or any room to turn around, and the television had 4 channels. The pictures on the website are a misrepresentation of the space.
Although the staff was overall helpful and apologetic about the many issues that came up over and over again, the hotel is clearly new or not experienced, actively renovating, and I would not stay here again. There are many other hotels for comparable prices and better service in the area.

I have never had such a bad experience as I had at this hotel, which is a shame as the photographs on the website look lovely.
Problem #1: There was blood in my bed and it took numerous trips to reception (and emails) before it was changed. Turns out, they simply turned the sheeting around so I woke up with it in my face. I had disgusting bloody sheets for days.
Problem #2: They turned the water off for two days, over the course of the daytime, and I had food poisoning. Last thing you want here is no water.
Problem #3: Although minor, I could not understand why there were bags of trash left in the hallways for days by the cleaners.
And lastly, this is in the Tenderloin. For those who don’t know what this means, ask a local and watch their face drop with pity. It’s not an area you want to walk alone at night.
Avoid.

I wish they would’ve announced the MASSIVE RENOVATION on their website! Couldn’t sleep past 7am! Another thing is I had no idea it was in the Tenderloin area which is considered seedy. Could the bathroom be any smaller? I gave them 2 stars because the staff is very friendly and professional.

Hotel was clean rooms where good enough for two people bathroom was fine. The people upfront where nice they messed up on or room rates but fixed it right away. The only problem was its a little on the ghetto side. Other then that it was fine.

This place was average.
Parking:
It is difficult to find parking in this area. Especially if you do not want to walk back and forth with your luggage, so our friends and I decided to get the valet parking. It cost around 40 dollars; however, we were told that it is cheaper and more convenient to do valet since HMT allows you to go in and out of the hotel. I am saying this because the same person at the front desk informed us that the parking garage close by charges at almost the same rate, but you cannot go in and out of the parking lot. In other words, you will have to pay again when you re — enter the parking lot.
Hotel & Hotel Room:
— The hotel itself is okay for its price. You get what you paid for.
— The elevator is tiny.
— No air-​conditioning. At this time of the year, I do not mind not having air-​conditioning.
— The bathroom looks outdated. It functions, so we did not really care.
— The bed was not as comfortable, but to re-​iterate, you get what you paid for.
— Being on a budget, wanting to save money on gas, and being close to several food and sight — seeing locations were the reasons why I picked this hotel.
Customer Service:
— They were great! If you do valet, once you are checked in and decide to go out, be sure to call them ahead so they can get your car on time.

Never stay here. Really. like just don’t do it.
1. THE SOUND of the street. you will hear it all night.
2. The room is small.
3. The bed was not comfortable.
4. The bathroom was tiny.
5. Did I mention being unable to sleep from the sound on the street.

The hotel is very central in San Francisco. Its clean and nice but the room is small. But like I say its very central and the price is quite reasonable when you book it through
. I suggest parking your car in the garage nearby which is 1 block away. The people who works there are very friendly and helpful.
Please note that if you come after a certain time the hotel entrance door is lock and you will need to ring the bell to get in.
Otherwise the place is nice and room. Its nice to that the room have ceiling fan.

I enjoyed my stay here overnight! It was a 5 min walk to the union square and a 7 min walk to the Warfield venue, which was where the concert I was going to was being held, so it was convenient. The front desk person and the manager were very helpful and kind. They have a little gym with about 3 – 4 cardio equipments, and a cute garden in the back which is nice for taking pictures! I didn’t have any problems with the room, it was small but on the bright side. I didn’t feel like it was dirty and filled with bed bugs. It’s very loud in the room because of the outside city so bring ear plugs!

Pros:
— Good Location
— Parking is reasonable priced
— Lots of power outlets (this is a personal pet peeve of mine at MANY hotels)
Cons:
— Lots of street noise most of the day. Not enough to prevent sleeping, but rooms could use more soundproofing
— Street was closed for OracleWorld (admittedly not their fault at all, but an inconvenience)

Very small rooms, no AC but there is a fan.
Shower head in our room is at my neck level, I’m inly 5’10″ definitely annoying to have to shower like this. tv stations are not clear on tv’s
Had to move rooms three times because they weren’t clean. On second floor shower heads are higher than my original room on 6 but the staff was very rude

Buen hotel, cerca de todo, habitaciones cómodas personal amable. Sin AC.
Tiene una buena relación precio calidad y es recomendable si no esperas pasar tu día en el hotel.
Un poco ruidoso.

Staff was definitely friendly, knowledgeable about San Francisco (recommended favorite local spots), and as accommodating as possible.
Boyfriend didn’t like them at first though ’cause he tried arranging a shuttle from the airport to the hotel, but there was none. Only one available was going to the SFO and about $ 17/​person. Made us discover and appreciate Über and Lyft though.
Once there, Concierge was quick and nice to check us in. Again, friendly staff. They were also accommodating with holding our items after checking-​out, so we could hit up Boudin Bakery up in Union Square quickly.
As far as the hotel goes, it’s nice and clean. Of course the rooms are going to be small, but we weren’t asking for a lot — just a clean place to sleep and get ready for our vacationed days there.
Caution: There’s only a fan. Hahaha… When I walked into the room and saw the radiator, I was seriously stunned. No worries about heat in the summer though. What we were not expecting was no AC. LOL. Chose to crack that window open while we slept, closed it during the day but let the fan keep going to have it as cool as possible when we got back.
Plumbing is old school kinda funny. A couple times during our morning showers, we would get hot water ’cause another guest in another room flushed a toilet or something.

There was a freakin roach crawling in the bathroom! (See video) Hubby called downstairs to report the multi-​leg intruder and all the operator says was «kill it»! Not «I’m sorry that we didn’t pay our exterminator bill» or anything. Really gross!