H&R Block

Sukming was great and very supportive during a painful tax season for us.
I wish the service were cheaper, especially since we didn’t actually qualify for any type of discount or tax break.
If you live around here, this is a good option to ensure your taxes are correct. Ask for Sukming, he will do a great job and will take good care of you as a client as well.

F–
I went in here, was a potential customer. Asked for a quote, the reception who didnt speak English, basically stuttered and muttered some words until another person, probably a CPA or assistant came to assist me and stated «We dont know, and we cant give you that information.» I was speechless, and I stated that if I dont know about the ballpark price how can I compare or know what I am getting into. Its not so much their answer, but their attitude and the look on their faces which basically was like «we dont need your business». FINE. I asked about their online program and was gonna pay for it and do it myself online. She told me that the information online is very extensive and that all the information can be found there. They just kicked me out. Was ready to throw away 100 – 150 for taxes for you, but you literally were being difficult. The other people in the office just stared at me and kinda ignored me. Seems really like a sleazy environment. Also tried the H&R program and it seemed VERY inconsistent. Did it basically 3 times and given me 3 different refund totals ($ 200k, negative $-1490, and $ 1200). I returned it online and bought TURBO TAX did it in an hour and got back $ 3k. End of story.

I went to get my taxes filed last month and was very pleased with the service I received from the manager Sue Ellen. She was very pleasant, professional and personable. She explained every step to me as she prepared my taxes so that I understood the process. Even when the IRS made an error which affected $ 600,000 people such as myself, Sue Ellen was patient in explaining to me the process. I hope to have her prepare my taxes next year.

I needed help filing an amended return, and Aliza came to the rescue. I had done my taxes myself through their online program, but had to refile after receiving a corrected 1098 statement in the mail. Well, I managed to screw up my amended return somehow, and wasn’t sure how to fix my 1040X while still receiving the correct return. Aliza walked me through the process, corrected my mistakes, and then helped me redo my CA returns as well. Although it took her a few hours to straighten everything out, she didn’t charge me, which was greatly appreciated. In addition to Aliza, everyone in the office was really nice. I had a great experience there.