Goyard

I also had really bad customer service from Ryan! It’s amazing how a bad experience with a sales clerk like Ryan can turn you off from loving the entire line! If it were only him, I probably would have asked for the manager but the manager at the SF store is not much better than Ryan! Back to Louis!

Came with the fam on Super Bowl day to avoid the crowd. The staff was very accommodating, even though I have 2 toddlers who were being toddlers in a very high end store. Ryan helped us and was very patient with the Wifey who cannot decide what to buy as both of her choices were very pretty. I tell ya’ll, we were all dressed so casually but the staff were all so friendly and helpful and NOT SNOOTY AT ALL. Ryan is a dear! Highly recommended and I never had that superb shopping experience in a long time.

If you want ultra-​high-​quality leather product with a pattern that will be appreciated by fashion/​art-​lovers and not just counterfeiters, Goyard is for you. Yes, there are knockoffs of Goyard that exist, but not many. The brand is just too baller.
I bought me a beautiful monogrammed wallet here. This store is amazing and would always recommend Goyard over Louis Vuitton if your bank can afford it. I was very satisfied with my experience but it was probably because I knew exactly what I wanted and I didn’t need much hand-​holding. The monogramming took about a month and was shipped to the address of my choice. If I had to come back and choose which employee to work with, I’d probably choose the gay dude because he seemed the nicest and lots of others on Unilocal recommend him. One thing to note is that they never do any sales – not even on Black Friday. This is how baller Goyard is.

I love goyard handbags. I have a few goyard bags and since my anniversary was coming up, my husband decided to take me for another goyard bag. The sales ladies were not even interested in helping us. It was like we were not even there. Finally my husband asked a lady to show us some color options and she finally got up her lazy butt. Too much attitude just cause they work in goyard. They don’t understand that the customers that buy there spent a lot of money with them. Next time I will go elsewhere.

This review is long overdue and its not a good one. My encounter with the rude associate Ryan had happened a while back but i still remember it till this day. And with every person that i come across who’s interested in buying a Goyard bag, i tell them the same story of how crappy i was treated at the SF store. When i contacted the Manager at the time and complained how rudely i was treated by her employee Ryan, she did absolutely nothing and not even a tiny bit apologetic…
But yeah like alot of the other Unilocalers had experienced, its true the customer service there is a joke & non-​existent!.. I don’t know why anyone would want to spend their money at this Goyard location. Its like you try to give them your money and they just spit in your face and laugh at you… If you must have a Goyard bag, You’re better off getting it from Bergdorf’s or Barneys. I know i would never ever buy from them after the way that i was dismissed by their snooty attitudes. They dont deserve 4 stars on their Unilocal review, in fact its questionable how they have so many 5 star reviews on here. If you want to be treated with respect like a real person, this aint the place for you. Simply put, your money will never be good enough for these people on high horses with their noses turned all the way up in the air…

This review is for Andrea only. Thanks Andrea for helping me pick out my bag! She was so pleasant and attentive that it made my shopping experience so nice. She is also so sweet.
My husband knew I’ve been eyeing a purse from Goyard, so he offered to get me a purse for our anniversary and as a present for having our beautiful 7 week old daughter. I had originally came in wanting the St. Louis Tote, but fell in love with the belvedere pm cross body right when I saw it. She took the time to show me the various colors and sizes. And when the color I wanted wasn’t in the store, she offered to have it delivered to the store from their warehouse.
This is my first time to the Goyard store and it was a good experience. To be honest, after reading some of the Unilocal reviews I was a little intimated. Making such a big purchase as a Goyard purse, should be fun, easy going and enjoyable. And Andrea helped do that. The next time I go back I am only going to ask for Andrea.

I love this store! Andrea is phenomenal, so easy to talk to, and so helpful! I had to monogram my bag, and I was so excited about the whole experience that I couldn’t make very many quick decisions. Large or small bag? What color? what about the stripes? What about the monogram?! Honestly I don’t know how the sales associates stay so interested (my eyes would glaze over immediately if I had to help a customer such as myself…). But with Andrea, the whole thing was so pleasant! This is such a fun store, and I noticed that the salespeople (not just Andrea, but everyone) were really friendly to everyone, whether purchasing or not. Come in and take a look!

So heartbroken to be giving Goyard a low grade. Let me tell you why…
I went in this past weekend and spoke to Marcela. She was lovely! I had decided to purchase my first Goyard — just a simple Saint Louis — and wanted to do it at a boutique rather than a department store that carries Goyard. I was excited to look at all the colors and choices in person. Feeling a little overwhelmed by color and monogram options, she recommended I go back to hotel and look at the options for monogramming on website as well as decide which color I wanted for my first bag. So off I went to hotel and much to the consternation of my spouse I spent most of the evening looking at the website and playing with color options!
Anyway, today was the day I went in having narrowed down to two colors choices. I asked a question about a color — one color did not look like website color to a bearded male shop clerk. He appeared to be not interested in helping me whatsoever. He answered my questions as if I were stupid and had never been in a luxury goods store. I’ve shopped in some of the best stores from LA to NY and have never seen such attitude! Dude — if you hate your job so much — please do everyone a favor and find another!
Maybe because I was carrying my canvas tote that I use in the city and he couldn’t see the Prada bag inside it. Or maybe because he didn’t see my expensive watch — cause I was wearing my Apple watch to track my steps. Or maybe because I had just hiked Russian Hill and wasn’t perfectly coiffed, he somehow decided I either didn’t have the money or the style to buy a Goyard. What the poor little shop keeper didn’t realize was that I had solved my color choice dilemma by planning to buy one Saint Louis in one color and a handbag in the other! Problem solved!
So at the end of the day rather than getting my two Goyards I went and consoled myself at Hermes. The lovely ladies there did not seem to care about my canvas tote or apple watch!
So Goyard — it is with great sadness I cross you off the list of things I want…

These 5 stars are ALL dedicated to Andrea. The gentlemen that approached me upon entering could have cared less and probably would have never acknowledged me had it not been that I was the only one in the store. I asked about cross body bags and he just pointed to the cases, but never brought anything out nor suggested other options. He looked right past me. Seriously.
If I hadn’t stayed for another few minutes and Andrea didn’t pop out from the back room, I would have walked right out. Instead, the moment I saw her, she greeted me and I mentioned she helped me in the past and that’s when the REAL customer experience began! She listened to me and brought out what I might like, made suggestions and $$$$ later, I was a happy gal with a new handbag! And where was the gentleman during this time? In the back room, probably where he’s best suited.

I had a great shopping experience. Goyard of san francisco. Ryan is very helpful, and rest of sales person ‘s very helpful.

It’s all about the customer service and I must say this is the worst staff I’ve ever come across. Honestly, you may as well be working at Wal Mart. The women in the SF store are very unattractive and think they are Rich… Check yourself ladies!!! You are department store retail workers without a degree. Go to college and then I’d give you a little respect.
I’m done complaining about 3 of the dumbest ladies I’ve ever interacted with in the SF store. The sad part is the manager was the worst one! Ok, I said I was done. -
The quality of the product = I’ve purchased a few things from here thinking it’s something new that a lot others don’t have. 2 pieces the stitching came apart. I took them in for repair after only owning them for 2 mo. Most high end places would replace your items and feel terrible. Not here… They say our team experts can fix it to look new… Nope… I could of stitched it better with a hotel sewing kit.
This place is a 1 star place that deserved to be closed in SF due to idiotic workers and poor customer service. You should feel ashamed Paris, France for what your SF store represents.

I’ve been waiting to go to this store for a while and I’m someone coming from out of town. Here were two ladies working (6÷12÷15 at 2:43) they were so rude. Crack a smile home girls it won’t hurt. When we asked for pricing they were so rude about it. I was leaning towards the glass when looking at the wallets and the lady gave me the b**** face and told me to not to lean on it. The ambience of the place was just not what I expected. Staff wasn’t friendly, they were uptight and it didn’t make us want to buy anything. We went to Louis Vuitton & Chanel after and the experience was amazing. Goyard do something about your service please and thank you.

Called to inquire about pricing and availbility before I made the 2 hour drive to the store.
Very rude. Put me on hold before getting my consent.
Bottega here I come.

The Goyard store in SF is s joke! I purchased the St Louis bag 10 months ago and each corner has a hole. The salesclerk said it happened to ALL the St Louis bags and then giggled. I don’t find it funny spending $ 1300 and looking like dreck. I know people that carry $ 40.00 handbags for years and they still look good. Marcella the store manager would not return my calls. Go get the LV bag… I will hold up for 20 plus years!
Shame on Goyard.

My girlfriend bought me a Goyard wallet for my birthday. She personalized it to have my initials with love and careful consideration of color. I love it with all my heart!

Great customer service from Ryan!
I called in to check if grey St. Louis tote was in.
He checked stock right away and had my bag sent the next day.
Have previously purchased from Ryan before.
He was very helpful with last purchase.
Planning to make another purchase soon.
Ryan, thanks for all your help.

I had a great experience with Ryan who helped me select the perfect wallet. Although I wanted it in every color, I decided to go with the traditional brown and black. He made my experience easy without the pressures of buying something I was not interested in. He listened to my questions and concerns and was able to effectively address them. I left with a smile on my face and a brand new shiny wallet.
I also wanted to mention that I had a separate experience with Andrea. I came into the store to have my wallet personalized. The amount of patience she exhibited was amazing. If you’ve ever personalized your piece you know that it can be time consuming with all the various shapes, shades and colors. She helped me pick the perfect color combination and font to make me feel great about forking over the additional dough. :).
I would strongly advise to request to have either Ryan or Andrea help you when you make your way into the store.
I’m looking forward to my next purchase… Hopefully soon.

I made the trip from Las Vegas to San Francisco just to buy a Goyard. I made the mistake of not buying the Saint Louis tote when I saw it in their store in Paris and it had been on my mind ever since.
The security guard didn’t open the door for me or even look at me. I was approached by Ryan who was quite lovely and informative. He immediately brought out leather swatches that the Saint Louis came in and began puling bags out for me. I knew what I wanted so it didn’t take too long to pick my bag. I decided on the black Saint Louis with black handles; you can never go wrong with a classic black tote.
Ryan completely made the experience enjoyable, thanks to his wonderful personality and brand knowledge. There wasn’t as much merchandise as I expected to see but they had what I wanted so that’s all that matters.
Overall, I’m very pleased with my new bag and the experience I had at Goyard SF.

I haven’t made a luxury purchase in the form of a cute bag for myself in over seven years (traveling abroad a few times and planning my dream wedding got in the way, lol), so I was overdue for one! In honor of ringing in the start of a bright, new year along with getting a new awesome job, I wanted a new bag to add to my collection. 2014 was pretty craptastic for me with a number of unfortunate things I went through and hope to erase most of last year from my long term memory with the help of some retail therapy.
I thought I wanted to get another Louis Vuitton bag, but their latest designs were just okay. They weren’t necessarily my style, so I knew it was time to finally get the Goyard bag I’ve been wanting for a while now.
We were staying at the Westin St. Francis, which happens to be the same building/​block where Goyard is located. After spending the morning at dim sum and at the farmers market at the Ferry Landing, my husband and I decided to walk into Goyard before heading back up to our hotel room.
I have to admit that I was hesitant with walking in since there were a few unfavorable Unilocal reviews from those that had a less than pleasant experience. Fortunately for us, our first time visit to Goyard was the total opposite of snootiness. We were greeted right away from their friendly staff and after the gal was done assisting another customer at the register, she walked over to us and helped me with my inquiry.
I already knew I wanted the St. Louis style bag, but wasn’t sure which color and size I wanted. The one hanging on display was the larger size, but it was too big for me. When she brought out the smaller one, I knew it was perfect. The bigger question was, did I want it in the yellow one I thought I wanted or the traditional black with tan trim?
After hemming and hawing over which one I’d get the most use out of, I decided on the black and tan since it was most universal with what clothes are already in my closet. I loved the yellow one, but knew I couldn’t use it with most of my daily wear since it simply wouldn’t match. I love that this bag is very light; I have a Tory Burch bag that feels like it’s a few pounds heavy when it’s empty, so I don’t use it as much since it’s not comfortable to carry when shopping or running errands. I don’t have that problem with my Goyard bag.
I later learned that the only store in California that sells Goyard bags is at Neiman Marcus in Beverly Hills or this Goyard store in San Francisco. I was at Bloomingdale’s down here in San Diego over the weekend and the sales guy in the handbags department asked if my bag was a Goyard, lol. Apparently, they always get asked if they sell Goyard at Bloomingdale’s, but I told him where customers can find it since no shops in San Diego sells it.
Five stars for great service and having the bag I wanted in stock. I would love to collect more St. Louis bags in the 11 colors they sell it in (which costs an extra $ 300 more than the black and tan one), a girl can dream, right? At least my husband knows that, it’d make his shopping for my birthday, our wedding anniversary and Christmas a whole lot easier for the next few years, LOL!

I had great service during my last visit/​purchase (although this was nearly a year ago, I decided I should write about my experience).
I remember being greeted by Ryan when I arrived who very knowledgeable and patient since I was debating between a couple different bags. He let me know right away that I had to wait about 2 months (but it was worth it). Even when I went to finally pick it up, another sales professional that helped me and she was great (I don’t recall her name).
I was really happy with my overall experience and purchase and hope to add another piece to my collection in the future!

I give this establishment three stars. I love their luggage and purses, so as this is one of only two stores in the U.S. I am a fan. However, as at many high end «luxury» label stores, the atmosphere tends to the super awkward. Think two sales people to every one shopper and the obligatory security guard staring you down at the front door when you walk in. (Like I’m going to run out with a piece of luggage when it is strapped to the wall? Its just weird!) Steel yourself to that special brand of oddness of before you walk in and be prepared to feel looked down on unless you are planning on purchasing something.

Über busy since it’s the holidays. They are currently at 6 weeks for customization. Just got the GM monogrammed. The SA didn’t recommend the stripe on the bag since the Saint Louis is pliable and not like their other lines. He said it would easily crack, although some have been the exception. After careful consideration, I opted for a simple «A» in bronze with nothing fancy around it. That set me back $ 360. The gold is a yellow gold, which I didn’t like.
Regular initials with no metallics is $ 185 for initials and another $ 185 for the stripe. Thought about the corner protectors for an additional $ 300, but they’ve been out and anticipated about a 2 month wait for arrival and additional time for putting them on. I highly recommend the corner protectors. Won’t get the bag in until the end of January so hoping the anticipation is worth it.
Also, they charge $ 35 for shipping so if you live close, just pick it up or make a day trip out of it. After spending $ 2100 for a bag, you may want to save that $ 35 for lunch.

LUX-​4-​UBER BUX–
Not worth it, unless you want to impress a select few.
Kind of like LV, with some textured canvas bags, & some leather (über-​priced) but even more insanely expensive.
After stopping in here on a lark,
a fine young gentleman was eager & happy to assist me
(not like my crappy experience later that very same day at Hermes
…what the hell is Hermes problem?).
I told him what I was looking for and he showed me various variants on what I really wanted. I wanted a men’s tote bag, with long comfortable straps, so that I could carry it on my shoulder. It was simply amazing to me, that none of the many LUX shops in the area, made such an item for men. The closest is was a cheap Tumi nylon tote bag… but I did not have one on me, & owned three already. Longchamps makes nice collapsable tote bags, but it is more for my wife, who owns at least two now. Longchamps really is a great bargain in the LUX arena, & they make a lovely collapsable leather valet, that I have three of. One for travel, & one for each of us at home to keep our car keys & other pocket stuff. They have a great color palette too.
Despite his great service, since he showed me their rather pathetic men’s selection, I was not motivated to shell out the oodles of bucks, that they require, for a rather simple unexciting, rather boring, printed canvas bag.
The fellow was pleasant, and did his best to find a good men’s shopping tote that I would like, but alas, to no avail.
He did not educate me about the history, nor the «uniqueness» of the Goyard brand, nor that it was the «only» store in the US.
If he did, I may have bought something, just for the hell of it.
After all, I have a history of wasting money on über-​priced Hermes beach towels & a $ 450 baseball cap, just for kicks… but I really prefer my various Ritz-​Carlton caps which are far cheaper, cool, & more adjustable/​funtional.
In stark contrast to others experiences, they treated me better than at some other LUX places, and I had a pleasant experience there. I was impressed with some of their selections, but I either had something similar or it was not my style.
I guess my experience was rather unique, based on many of the comments here, since I have yet to buy any Goyard stuff at their shop, and they still treated me quite well.
Very good service, but no free champagne, nor a «red carpet» :)
I was dressed in rather expensive casual designer wear & sported a Rolex, so maybe that had something to do with it.
I had no idea of what the dig deal was about Goyard until much later, before I did this late review. Goyard’s history is interesting, but so the history of Patek P. Watches…& a Patek (or a Rolex) keeps it value far better than used luggage of any kind.
I looked at other Unilocal reviews & Goggle much later, & am still unimpressed with their stuff. It is NOT handmade, & it is mass produced, & many many Unilocalers complain about both their lack of service for repairs & getting a bad attitude, if you do not «look» a certain way.
Anyway, since they were quite nice to me, I may stop in again to see if something new tickles my fancy & open my wallet in the future.
Since that area of Union Square is densely packed with a wonderland of LUX, it is really difficult to hit most of the designer places in just one day, but it is fun to try. Since they are just a block away from the Hyatt, Tiffany’s, LV, Loro Paina, & others, it is quite a easy quick LUX pit stop.
Just be careful with the impulse LUX buy here, & check out the not so hot reviews. I would hate to spend thousands here on a bag, just to have it wear out or break in a year or two…& then have them give me the Über-​run around.
If you buy something here, it will be a rare individual who will recognize this brand,
so do not buy to impress anyone
…except maybe yourself.
Their stuff is rather well made, but errors on the conservative side… I guess you could claim that it is for filthy rich Republicans (just kidding :)