Golden Gate Urgent Care

I apologize in advance. This is my second review, but for some reason it wasn’t from this account that I have had for a while.
So I went in today with my other half. This was our first time at Golden Gate UC. The staff were super friendly as soon as we walked in. Very well organized and super clean and nice. The monitors on the wall let you know where in line you are and how long your wait will be. Once my other half was called to be seen by the Doctor, I took off to the Starbucks that was very close by. My other half told me that the Doctor was very friendly and helpful. We were in and out in an hour. I would definitely recommend and use this place if I need quick medical attention.

The wait time here is HORRIBLE. I know how long it takes to do testing. I don’t know what the staff is doing for the rest of the 45 mins… They are otherwise pretty nice, but they are wayyyyy to slow at processing things.

People who are complaining about the wait times need to reconsider how long it takes to see a primary care physician or see a doctor on weekends. Given that the alternative to urgent care used to be waiting in an ER, this service is special.
I came here because I slammed my finger in a car door. It turned out that it was broken. This office normally works by appointments, but they gave be a proper ice pack and some Tylenol. If I had gone to an ER, I’m sure I would have been much lower on the triage list. I waited 40 minutes. Again, had I gone to an ER, I would have been triaged behind heart attacks and the like.
My boyfriend came here. He had a flu that turned into pneumonia. He used the appointment system. We waited 20 minutes. That’s not very bad for urgent care.

So impressed by Golden Gate Urgent Care. The entire staff were friendly from the first phone call to schedule an appointment to the PA and follow up. I called this Sunday morning and saw the PA within 30 minutes. Definitely the medical care facility to see when your primary care doctor’s office is closed.

I came in today having felt under the weather for a couple days. I was very happy to see how clean the facility was, how quickly we made it out of the waiting room and into a care room, how friendly and capable the nurse and doctor was, and how quickly we made it out of the place. As a bonus, we were able to play cute games on the iPads kept in the waiting area to keep us from getting bored too easily. Would definitely come again.

I came here to get my bandages redressed from a fingertip amputation injury I got from a rotating slicer at my work. The first time I went I was very scared and nervous for the bandage to come off for the first time (I had initially went to Davies ER when it happened), the doctor said she didnt want to remove the gel foam that was directly on my wound and to come back a second time in 5 days to take it off. She was very nice and gentle with how she handled my finger– I was in a panic when she unwrapped the bandage for the first time but she put me at ease by doing it slowly and gently.
The second time i came was a horrible experience– I had an appointment but it took over an hour to be seen. The male doctor that redressed my bandages did not make me feel as calm as the lady that helped me the first time– he said I may have an abcess under the gel foam because there was a little pus coming out– so he proceeded to give me three of the most painful numbing shots ever in my finger– I was basically screaming and crying and writhing in my chair as he poked and prodded my now swollen finger to draw out the «abcess». After he jammed a needle into my wound many times– he said there was actually no abcess and sent me off with a simple band aid. It just seemed like he wanted to move on to the next patient and get it over with– I understand you’re the only doctor but bedside manner should be a priority…
The front desk girl also asked if I needed water while I was crying and hyperventilating– I said yes– she ended up forgetting and never brought me my water and I heard her say she forgot to the other doctor outside the room when he asked if I needed anything.
Unattentive staff, lacking compassion, painful unnecessary traumatic experience, and long wait time with appointment at this urgent care center. Won’t be coming back.

I don’t really write reviews, but I am for this place.
The staff early Sunday was great. Expecting to wait, I brought some work, but I didn’t actually get a chance to get into it. The process moved quickly.
I explained the situation to the nurse; she was quick to make me fee comfortable about everything. When she left, the doctor entered for the consultation almost right afterward. The dialogue with the doctor was informative, empathetic. An hour after I first arrived, I had everything I needed and felt a lot better.
I hit a snag filling a prescription through my insurance at the pharmacy. I called back for some advice, and the front desk put the doctor back on the phone which was great. He laid out some remedies (no pun intended), and the issue got resolved.

I LOVE this place! They got both of my girls checked out without an appointment in a little over an hour. I thought that was great! The staff has always been very nice and accommodating. Would go here again and again when it’s after hours or I can’t get an appointment at my regular doctor’s office.
THANK YOU!

I had to go here with a wrist injury falling off a hoverboard. The staff at the desk were bored and burnt out, treated me like an object. One was too busy texting and the other handed me the clipboard without bothering to look at me
However the guys in the back were awsome. The x-​ray Tech guy was great, and the PA was great. I got great care and advice.
When I was done, the girls at the front desk were still letting the side down. She was still texting.
I’m an RN at UCSF, the desk staff should go on a course in communication, they are doing the providers in the back a disservice.

I was very impressed with the staff and service we received from Golden Gate Urgent Care. There was a wait but what do you want from urgent care an appointment. Well they offer those but we made up our minds to go super late and all the appointments were filled. Within about 30minutes we were discussing our issues with the Dr, who was knowledgable and friendly. The kind of Dr you wish you always went to.
If you get sick and do not want to spend the extra bucks at the emergency room then head over to these guys.
They do not take medical but they do take various other insurances and of course cash is king.

My first visit there yesterday with a strep throat. The staff there was prompt, attentive, and very thorough. I thought for some reason I’d be waiting there forever (like in an actual er), because I was a walk in, but was seen no more than 10 min after filling out paperwork. I highly recommend this group. I actually have a prescription card through CVS (which there isn’t one in West Portal), but there is a Walgreens right across the street otherwise so the location is excellent. They’ll be seeing me again… well…hopefully not as my health gets better… lol. But indeed highly recommended.

I would give this place one star if not for the MD who treated me here was awesome. Everything else about my visit was terrible though. The lady at the front desk was clueless. She asked me for my credit card information even though I had already told her twice that I was paying in cash. The biggest issue I ran into, though, was the waiting time. The amount of time between the assistant taking my blood pressure, temperature, and medical history and the MD actually treating me was over 45 minutes, because they only have 1 MD. Absolutely inexcusable for an «urgent care» facility. Please, GGCU, hire at least 1 other MD and thereby improve your service!!!

Crystal the receptionist is rude and ditzy. She leaves sensitive information (i.e. social security numbers, driver licenses) on the front desk while she’s away from the desk. One patient even had to come back for her ID, which Crystal left in the photocopier. For identity theft, this office is definitely the place to be…
Also, I had a scheduled appointment and still ended up waiting 40 min. What’s the point of scheduling appointments if you’re just going to have to wait anyway?
Update: they gave me another patient’s prescription. Ridiculous.

The medical care I received was fine. The billing on the other hand needs to be improved. Somehow, despite having insurance, my copay was $ 50 and I was told that once insurance sorted it all out, I’d be refunded $ 40 so that my copay was only $ 10. Well, I finally got my refund 4 months later after multiple phone calls and people who kept assuring me that it was on its way or that someone needed to sign the check or some other excuse. The check I received last week was dated for early Nov… nice. Sitting on my refund waiting for me to forget?

I’m Aaveg Mittal, DOB (10/​02/​1986). I came to the Golden Gate Urgent care on West Portal a week ago, i.e. (11/​24/​2015) as I’ve been having recurrent fever for about a month now. On complete investigation by the Doctor, my blood sample was taken and the next step was to consult the doctor with the lab results.
I was told that some of the results would come in a few hours while «culture» takes around 10 days. It has been a week now and I’ve NOT received any results yet. My situation has been getting worse with each day passing and I’ve been loosing on work because of that.
As what I understand, with each day passing the relevance of the report decreases as well. At this point I feel very frustrated as even after checking multiple times with the centre I’ve not given a definitive answer. I NEED an explanation ASAP on what is going with the lab and when can I get the results.

Really nice place. Was seen by an MD (unlike some other centers) who was super attentive and friendly. All the staff was super nice and the place was very clean and bright.
I came in here a few hours before my flight and I was seen quickly and efficiently. I’d come back here again in a heartbeat.

I have a bad case of Strep (I’ve had it before and had the stereotypical symptoms). GGUC had a page for online appointments so after a quick informative phone call I made an appointment for a couple hours later in the afternoon. I got a couple texts to inform me they were running behind (saving me time sitting in reception) and a third to inform me my appointment was in 30 minutes. Drove over, found parking fairly easily, and only sat in reception for about 10 – 20 minutes tops.
A nurse did a strep swab and some diagnostics and then I waited maybe 10 minutes more for the doctor to arrive. Dr. Martin seemed very easy going and informed me my strep test was positive and prescribed me some antibiotics (which were reasonably priced and the expiration date was far in the future) as well as a steroid to help with the swelling.
I asked her how much the steroid would cost (one time application in the clinic) and she didn’t know so she opened the door and yelled over to the receptionist to ask how much it was. I thought this was more funny/​bemusing than anything but it did make me glad that I hadn’t gone in for anything embarrassing!
Anyway, it seems like a nice place and if I ever needed urgent care again I would probably go to GGUC again.

I HATE dealing with any sort of shot or needle. I have a history of fainting, so I was very nervous about it going into the Golden Gate Urgent Care to get a TB test. They were so unbelievably understanding. They let me lay down in one of the rooms after I got it so I had time to make sure I was ok and not going to faint in their waiting room! ha and all was well. Then when I came in to have the TB test area checked, for some reason that day I felt like I was going to faint, and the doctor checking me let me sit next to her chair in her office while they got me cold water and talked to me while I relaxed. I did not feel like I was being an inconvenience or anything. This is exactly the type of way I always want me nurses and doctors to act when I tell them I am not good with needles and need time after to relax.
On top of that I never had to wait and I was a walk in. Awesome place!

I try to avoid going to the doctor and ER whenever I can because it’s usually a nightmare and a time sink. I was able to put a request for an appointment in that morning. I decided to drive over early just in case and they sent me in right away (I was lucky, there wasn’t a huge line). When the situation turned out to be more serious, they had a relationship with St. Mary’s radiology for a CT Scan which I got about 1 hour later, no waiting in the emergency room. I had my results and my prescription about 6 hours from the time I walked in the door from Golden Gate. My long awaited trip to New York wasn’t ruined due to what could have been a very serious illness had it not been taken seriously.
Then just this week, Golden Gate followed up with a phone call to make sure I was ok, and clarifying the follow ups required. I’m quite happy with the service and will plan to use them again.

I was in the area on a Sunday morning and needed to see a doctor, but couldn’t wait until Monday for my PCP. I was able to walk in and get examined within 30 minutes. The facility is fully equipped and immaculate. At the end of the visit, the doctor came out to the waiting area and hand-​delivered the prescription to me and personally reviewed what I need to do within the next few days. I don’t even get this kind of service from my PCP.
After my visit, I learned that you can check-​in online and they will text you 30 minutes prior to when your turn is up without having to sit in the waiting room for hours if they get busy. Unless it’s a chronic issue, this may just become my PCP.