Furry Tales

My Pomeranian chihuahua mix’s hair was getting a little long and his normal groomer is out of town for a couple of weeks so I came by here to try them out. The groomer cut my dog’s ear, something that has never happened in his 8 years of getting groomed. I’ve seen him groomed before and he will stay motionless on the table the entire time so how a groomer manages to make a slice in my dog’s ear is beyond me. His cut will heal in time but he’s not coming back here.

This place is great. Love the vibe and great service. My dog loves coming to this place as they do a great job grooming. Thanks guys!
You made a happy Jew and his dog!

This is the most upsetting dog grooming experience. I was taking my dog to Pupology and they did a wonderful job but I moved so i needed to find a closer place to bring my dog to for grooming.
For starters. My appointment was booked for 9AM. When I arrived the shop was closed. I called and there was no answer. I only waited 3 min, but still not a great first impression.
I spent several minutes talking to the lady and explaining how I wanted my dog to be groomed. I specified I didn’t want her too short and that I like my cockapoo to keep her fluffy look. I also specified that I like her ears left long.
When I picked her up I was stunned to see how short she went! She told me she went with a summer cut. I never asked for a summer cut! Worst of all my baby’s beautiful ears were cut so short it makes her look silly! And her tail also shaved down to almost nothing! I’ve never seen such a poor grooming job. My biggest gripe is that I feel like the lady didn’t listen to a thing I said during our consultation.
She also put christmas looking bows on her ears. The bows are cute but not for this season. I took them off her as soon as I got home and realized that where she affixed the bows she chopped the rest of the hair so that now it looks like her ears have a weird, choppy, short layer. Her beautiful, long flowing ears look so botched!
When I commented on the short length of the ears, she was quick to use the excuse that her ears were so knotted she had to cut them down. I brush out my dog’s hair on the regular, but she does have long hair and it does get tangly. Other groomers take the time to brush her out. I guess she didn’t want to take the time to do that and figured it would be faster to just cut the tangles rather than brush them out.
Also, in the past groomers have always remarked over how sweet, and easy to groom my dog is. When I asked this lady how my dog was, she said, «she was Ok. She likes to sit down a lot!»
I should also add that my dog couldn’t wait to get out of there! She normally doesn’t do that. It made me feel like she may have not had the nicest experience.
I will not be going back to this grooming salon.

I use to bring my dog here to get groomed and Julia was awesome. Last time I went it was someone different and my dog came out with a horrible cut. It took awhile to grow out. I got a really weird vibe too. I’m not coming back.

Don’t bother if your dog is bigger than a chihuahua. Walked in on this store after a doctor’s visit at UCSF. Must have walked into someone’s very exciting show time. The lady was busy watching something in her laptop.
They have lots of cute outfits for little dogs. Don’t bother looking if your dog is anything bigger. And don’t bother asking either. I inquired about cuff links and tuxedos for a small-​med 18lb dog and got a snarky ‘anything that size or bigger won’t look cute’. (I’ll be there judge of that, thank you).
Not cheap prices on treats. Why bother.

Ugh, really, why do these people own this store? Went in to buy some chew toys for our dog and the woman behind the counter (not some young thing, either, an older woman) was so busy texting I had to stand there for a few minutes for her to even start to ring us up. Then she had to look up the prices for everything, saying how she hated to look things up (then put prices on them, duh), and then she forgot to pack two items totalling at least ten bucks, plus never gave me a receipt so I’m out the ten bucks. Not that I’d bother to go back for it now.
What rude people. Suspect this store will shutter up before the end of the year. Most of the merchandise is silly outfits for dogs, not practical stuff like Pawtrero.

Furry Tales is a great place, with owners who love dogs as much as we do. We have been taking our two dogs to get groomed at furry tales for years and they always come back looking beautiful! Our older dog is 18 years old and Urma has always taken great care of her during grooming appointments as well as overnight boarding. The quality of the food and treats is great as well — well worth it. But the best part about going here is that you can tell how much Urma and her family love dogs. They always seem happy to see my two dogs, and our dogs love them too!

Always amazing! The groomer does such a wonderful job treating my dog, who can be difficult with grooming. Highly recommend this place!

Called to inquire if they carried my pup’s kibble and was immediately interrupted by lady, «we only carry high-​end organic food, if that’s not what you’re looking for you should try Safeway».
…er, may I finish?
Thought I would ask another question about grooming when rudely interrupted yet again by lady, «we don’t groom poodles. Not many people in this neighborhood have that breed. Try somewhere else».
…um, are you kidding me?
The call was efficient, I guess. Can’t support a business that operates like this. Now you’ve been warned.

Worst service ever. I was waiting 5 minutes before anyone helped me and a woman rudely asked «and what do you need?» I asked if they had paw soother and was quickly interrupted with her response. «no we never carry that» I never recommend anyone coming here that cares for their pet these people obviously don’t have a true love for animals.

Been coming to this place for years. The place apparently was recently sold and the new owner is RUDE RUDE RUDE!!!
The new owner chick is not my cup of tea. Some of my neighbors even say how horrible of an experience it is now to come here. I’ve decided to end my business with this location. There are definitely better locations out there with people who are pleasant.

My puppy just got her first haircut here. Love it! So cute and clean! I also bought her a Giants jersey from this store and it was good quality. I dropped my pup then they called me when she was ready for pick up. Owners are total dog lovers so I highly recommend this place.

They cut my dog during grooming and shaved giant chunk of skin off. When I picked him up the guy at the register told me that the groomer had an issue with tangles but that’s all. I didn’t think anything of it, maybe he had a small bald spot or something. But NOT that they cut him. I saw it later that night – it was hidden behind his ear and it was huge. I got busy with work and didn’t get a chance to take photos earlier. But here’s what it looks like now – all scabbed over. My dog is extremely calm and docile, so there is no reason why this would have happened other than carelessness. I just moved into the area and this groomer is the closest to my house. So disappointing and disheartening.

This place is so amazing! I can’t believe how reasonable the prices are for such great service.
I had recently adopted two cute pekingese/​pomeranian mix dogs from the shelter and they were smelling strongly like the shelter kennels. After failing to get rid of the smell bathing them on my own, I took them to Furry Tales. They were able to fit me in last minute on the same day!
It took only one hour to bathe, dry, and brush the two dogs. They came out looking like two completely new puppies — smelling like grapes, fluffier than ever, and in a super chirpy mood!
The groomer was extra patient when my dogs were afraid of the dryer, taking the time to dry them in small shifts with treats in between each shift to get them accustomed to it. She was also honest enough to not charge me for nail trimming (because the dogs did not need it) even though it was part of the package I pre-​ordered.
Overall, the store is filled with ADORABLE dog and cat supplies, the cutest outfits and beds I’ve ever seen, and the prices are GREAT. Even cheaper than Petco! I will always come back here in the future for both my dog grooming and pet supply purchases. There is simply no need to go anywhere else. :)
Tip: Park one street behind the store on Berry. Tons of spots available!

Thanks for the fresh cut! The groomer listened to what I wanted for my dog and she also took initiative to give a little style to my dog. I’m pretty open when it comes to change, it’s just hair and it grows pretty quick anyways, so it was funny to see how my little guy ended up. I think next time I’ll ask for her to surprise me. Overall, my dog’s fur was evenly cut, the process was simple (dropped him off at 3pm and picked him up at 5pm on a Saturday), and they were reasonably priced for this area. It was also super convenient for me since I live down the street. Check them out.

After moving to SOMA a few months ago, I realized I’d need to find a new groomer. After searching Unilocal,I decided to give this one a try. Their store is along King, under the Avalon apartments and is easy to find. They have tons of treats, toys and some clothes for furry friends but it’s all about the haircut. I’ve taken my pup here twice so far and she’s come out smelling great and with great haircuts both times! Her hair grows super quickly so they gave me this weird face when I asked for them to shave her down pretty short. 3 months later and she is a poofy, curly-​haired, can’t see because she’s grown bangs past her eyes pup. Now they understand.

Went in not too long ago to buy my baby some bday stuff. I was a little sad that Oscar was no longer there. Oscar helped me shop (my last visit) and suggested stuff to me if they didn’t have inventory on things that I wanted. Don’t get me wrong, the new guy I saw was nice, but every time I asked him something, he gave me the same answer over and over and over and over of «you need to email the owner». In my mind I’m thinking «I have an hour to kill to find bday stuff, SELL ME SOMETHING!!!»
I ended up leaving with a stuffed toy, a birthday dress, and a cake.
Not too sure if I’ll be back.

I took my dog for grooming here the past couple of years. The quality of the haircuts was good (puppy cut for my Shih Tzu mix) and he always got a lot of compliments. Other aspects of the business left a lot to be desired though.
I used to have a lot of trouble calling in. It was fine the last couple of times, but it used to take 4 – 5 calls over the span of a few hours before anyone would pick up. Online appointment booking or email communication would be helpful (as of writing this, their website isn’t even up).
Since the management change, each appointment has taken longer and longer, even when I’m the first client of the day. When I drop my dog off I’m always told I’d be called when he’s done, but after 4 – 5 hours when I get antsy and call to check on his status, they’ll say he’s already ready to be picked up. Why wasn’t I called then? It throws my work schedule off when I have to go pick him up at an unexpected time.
The convenient location of this shop to my apartment may one day bring me back here, but I’ll be trying out other groomers before returning.

I am with Clive L.
I used to take my dog to Julia, and she always did an awesome grooming job. She was professional, skillful, and friendly with no BS. My dog may not be the easiest to deal with, but she always managed to give him a great haircut.
Now with the new management, I am no longer taking my dog there and here are the reasons:
— they called me to book an appt with them and offered 20% off for the service. Though that sort of raised a flag (Julia never had to do it probably bc ppl kept coming back to her.)
— it was actually the 2^nd time for my dog to have an appointment with them, and yet they needed his name, breed, and other info that they should already have in the system.
— the day of: usually my dog’s grooming takes 3hrs. It took them 6hrs. I could be ok with that, but when I got there and saw his haircut, I could not believe how horrible his haircut was esp. after 6hrs of work. The groomer didn’t even come out and the receptionist, who has no idea about grooming, just told me my dog was «active» and would not comply. They had to give him «timeout» many times and that was the reason why it took so long. I still couldn’t understand why his hair was uneven EVERYWHERE. I didn’t take him to Petsmart so that a groomer can practice. I thought I took him to a professional.
— on top of the poor job, they forgot to give me 20% off that they promised, and called me later to either have me come back to swipe my card again, or give me cash, or offer 20% for the next appointment.
I told them they did a horrible job, my dog seemed very stressed, I would not be going back there ever.
The next day, I took my dog to Bernie’s grooming, and they fixed his haircut beautifully.

** Called 2 times. Voicemail was full. Here’s how the 3^rd call went. **
Doug: Any appointments available this afternoon?
Furry Tales: No.
Doug: Any appointments tomorrow? Later in the week?
Furry Tales: {audible exasperation} No. We’re. Fully. Booked.
Doug: Oh? Hum. What’s your next available appointment?
Furry Tales: No.
Doug: {blinks}
Furry Tales: We’re booked for the next two weeks and then our groomers are on vacation.
Doug: Are they not coming back from vacation?
FAIL.