FasTrak

I traded in my old car, the DMV confirmed their plates aren’t in my name. Fastrak keep charing me their tolls and apparently do not know how to fix this.
They reversed the charge but they only credited to my fastrak account, $ 130. I don’t use fastrak enough to spend this it would take me years to go through that money. They continue to drag on not returning that money to my credit card, two weeks now with this and I still am getting charged for the new owner of my old car running around the bay area.
AND, they won’t let you remove your credit card. If you do and got a cash based payment they charge you something like $ 25 to even do that. Plus I know if I cancelled my account I would just get a bill in the mail for this guy and then goto collections if I don’t pay it.
So I’m totally F’ed because of their incompetence. We need a class action lawsuit.

While the people have been helpful their web site, account, payments and integration systems suck holy hell. This is a crap organization from a payments, accounting, tracking, and processing view point.

Terrible site, one time payment didn’t work even after trying Kent times to set something up. Better off calling in. That had to be the worst site I’ve ever came across that tries to take credit card information…

I was worried when I had to call customer service to explain that my fast trak toll tag had quit working and I didn’t pass through the carpool lane without trying to pay. Was pleasantly surprised that after on hold for 3 minutes I was connected to someone who took care of my carpool violation and mailed me a new toll tag. Maybe I just got lucky.

I’m a fan. FasTrak isn’t perfect (it’s annoying to have to hold that big, clunky device up to my window as I drive under the toll camera), but it’s far better than cash. I also like how it automatically replenishes my account by $ 25 each time it gets low. I don’t use the bridges often, but I’m glad I have this no-​brainer option instead of having to dig for $ 5 each time a bridge looms. If they can just devise a small, unobtrusive device that can be stuck to the back of one’s rear-​view mirror, I’ll be happy.

Office is closed with no posting online of where to go. Went down and spent an hour parking to only discover that no live phone calls are accepted and no office is open in San Francisco right now

Total rip off. Fastrak are thieves. They auto draft your account at will for whatever dollar amount they desire. Won’t return it upon request. That is the definition of stealing. BOYCOTT this racketeering political snow job and go back to cash. Make them open all booths not just the ones for device only. They’re trying to force all bridge traffic to use it so they have full, unregulated access to your account. Look at your statements.

Nothing but a horrible company, I returned my car a year ago and charged me $ 550 in a period of 14 months. I took my Fastrak toll piece and not a damn thing made a difference. Customers service is really bad, they pretty much can do anything to you and can’t do a thing about it.

worst customer service i have ever received in my life. almost not worth going through all the trouble to get my $ 70 refund. Have waited for about a year and a half, have wasted countless hours on the phone with their idiot customer service representatives. everything in their system is inefficient. before calling them, i am aware that i will probably be in bad mood for the rest of the day due to their lack of clarity and cooperatively with customers.

Even after paying a fine, obtaining a receipt, and thinking the issue resolved they will send you to collections. Corrupt as hell and incompetent company! Watch your back, keep ever single shred of documentation, and hire an attorney!

REVIEWER # 84
Wow! I’m shocked to hear about all the negative experiences with FasTrak.
I actually used FasTrak after spending long minutes and hours in the San Mateo Bridge cash lanes. After getting FasTrak and noticing how easy it was to upload your card and have them automatically pull out a certain amount each month I LOVED the idea of it!
After getting it I also noticed how convenient it was. I swear there were times where I couldn’t find the dang FasTrak but I knew it was somewhere in my car and I just drove in the FasTrak lane and after hearing the beep, I knew I was all good.
I don’t use it as much starting after the New Year since I changed jobs but noticed that they pulled out my monthly amount of $ 125 from my account. I thought to myself,” Na, na, na baybee I don’t take FasTrak to work no more.” But I dreaded calling the customer service phone number because honestly, IT SUCKS! Yup, I said it. I like the option of 0 to speak to a customer service representative and dang it took FOREVER to get there. ugh!
After talking to Chauncey, who provided AMAZING customer service. I asked for a credit of $ 125 back to my account and explained to him I don’t use FasTrak anymore. probably once a month.
Chauncey was even able to reduce my replenishment to $ 25 NOICEE!
What a great way of keeping my service and I didn’t have to argue and fight.
Thank you Chauncey!
Now, once they fix the customer service options, I may consider adding another star.
Moral of the story: get a FasTrak it’s much needed if you cross a bridge more than 3 days out the week and makes your commute faster!
Facts about FasTrak:
–You are able to drive and pay tolls electronically on The Toll Roads (State Routes 73, 133, 241 and 261) AND on any tolled bridge, lane or road in California.
–Statements can be emailed monthly or mailed quarterly.
–Prepaid account replenished using credit card, cash or check
–You can pay one time tolls on here:

*Review 3\196*

Recent review:
When I finally got through to a FasTrak PERSON, over the phone, all my questions were answered and concerns taken care of in a matter of minutes: my address and bank were changed, and more. They were nice and efficient. If I had been my only experience, with this group, I would give them 5 STARS.
Earlier review:
How else can I pay to go over the Golden Gate, Bay, and San Rafael bridges? This group is scary bad. I feel like I’m at their mercy. There must be some choices.
1-​need to change banks for auto withdrawal and no one online and no phone access for anyone to help me get onto my account. I sent the question in through online. No response.
2-​the reader didn’t work one rainy night. They sent a violation. Again, no online or phone access for help. I copied it, filled out the contest portion, and mailed them a check for 5.00
No one responded on the phone, msg, email, or mail. They did however cash my 5.00
and send me a second notice of delinquent toll evasion.
I read somewhere that if a car doesn’t pay they’d invoice me. But here I have a FASTRAK account, on autopay, with a machine that must have been faulty one night, and they send it to violation.

How else can I pay to go over the Golden Gate, Bay, and San Rafael bridges? This group is scary bad. I feel like I’m at their mercy. There must be some choices.
1-​need to change banks for auto withdrawal and no one online and no phone access for anyone to help me get onto my account. I sent the question in through online. No response.
2-​the reader didn’t work one rainy night. They sent a violation. Again, no online or phone access for help. I copied it, filled out the contest portion, and mailed them a check for 5.00
No one responded on the phone, msg, email, or mail. They did however cash my 5.00
and send me a second notice of delinquent toll evasion.
I read somewhere that if a car doesn’t pay they’d invoice me. But here I have a FASTRAK account, on autopay, with a machine that must have been faulty one night, and they send it to violation.

Just a review on the customer service at this FasTrak office location — not a review of FasTrak as a product…
Came in on a Friday am around 10:20am…There was a line of about 5 people and 2 ladies at the window. There are 4 window slots for staff… but maybe the long weekend, they were off or maybe morning shift? Not sure! But both the ladies that were helping everyone were kind and responsive. Lorna helped me and she was very nice, listened to my three (!) things that I wanted to get handled that day. I was done in about 5 – 7 minutes :) Thank you Lorna for helping and being kind. I know it must not be easy dealing with aggravated individuals day and night… The lady that worked alongside her seemed very helpful as well, even getting a superior when another individual requested to talk to someone else just to figure out his issues further.
sigh. I do wish that the GG bridge wasn’t an arm & leg though…

Unbelievable how they get your money… Now all the violations are up to $ 600 AFTER they told me they would be waived after I joined and received the unit to put in my car. NOT THE CASE.
I always pay my bills and take care of business… There is a REASON I have a 780 credit score… sick SiCK SICK of going around and around, wasting time on the phone with these people…

Brace yourself for the horror story from hell…
I just cancelled my FASTRAK and the only thing I regret is not doing it sooner!
When I registered my fastrak over the phone, the representative ADDED ANOTHER CAR to my account unknown to me!!! I got stuck paying this other cars toll bill for the past several months! I was too busy to check before and finally wondered why they kept taking so much money from my account when I hardly cross the bridge… I should have been able to confirm myself that a car was added to my account right? Where’s the security protection? NO. this just tells you how shady this company is! Leaves you vulnerable to them manipulating your account as they please.
They said they added this car according to DMV Records. I either co-​signed for the car or the car is in my name. thats bull***** because I never had a DODGE Journey ever! I only own the car I have! and the only similarities is that the license plate numbers are somewhat similar to my license plate. Short story long this and Sloppy paper work later. this card is tagged onto my account!
Plus if you registered over the phone you have to go through this whole long tedious online process in order to sign up online to actually check your transaction history. This includes system failures often and when you call customer service they will yell at you and cut you off when talking (specifically ROBERT). They will also not be able to give you any resolution and say charges can only be disputed 30 days from when they occured on your account.
**They refused to give me the name of the person who registered my tag over the phone.
** They refused to give me the name of the person who’s car was attached to my fastrak
** They refused to explain to me how THEY MADE THE MISTAKE of adding this Dodge car to my account in the first place!

OMG… useless. As a former east bay resident, I had a fastrak account to keep me moving easily from east to west. Now that I’m a south bay resident, my fastrak account has closed because of inactivity. I recently crossed the Golden Gate bridge coming back from Santa Rosa and received a toll fine in the mail for $ 7.25.
I was like no problem, I can pay this online. I put my information in and the website wouldn’t accept my payment because my license plate is already connected to a fastrak account. «Please call customer service.» Fine. I call on a Sunday and I get a robot telling me their customer service center is closed and won’t be open until Monday. Great. So not only can I not login to my fastrak account, I can’t pay my toll fee online. Now I have to mail this sucker in, or wait to talk to customer service on Monday which is fine, but in this modern age very annoying. I’ve already let a week lapse because I forgot to call last week, and this sucker is due on February 2. There is no way I’m going to allow myself to accrue a $ 25 penalty simply because I can’t pay this online and/​or get a hold of a representative on the weekend. Can you please fix your code on the website to allow all to use the one time payment option even if a license plate is linked to an existing fastrak account?

Warning: DO NOT GET ONE! If you’re returning your device after you close your account, be sure to pay extra to get tracking on it. Otherwise they claim your device not received and they keep the $ 20 hold on the account. Plus, their customer service is RUDE and it’s a bigger headache than it needs to be. They can deduct from your account quickly, but it takes over 30 days to receive your deposit back.

Horrible Customer Service reps with attitudes. I did a one-​time cash replenishment to our Fastrak, just to get hubby to and from work for a couple of days. We actually do not drive into the city very often, so I replenish only when needed.
I noticed that they immediately took it upon themselves to additionally «replenish» for another $ 20, which I did not authorize. I called and the «lady» CSR (who obviously HATES her job) told me that it was my fault. Uh no… I do NOT do auto-​reload and have always been cash. She got very snippy and rude with me and then hung up.

Always so helpful and quick to fix things! Supper friendly customer service people every time that I have called! Thank you for making it as easy as possible FasTrak staff :)

I’ve found a workaround to the above issue. You have to cancel auto-​pay and just pay your bill as needed. For some reason, auto-​pay is opt-​out instead of opt-​in, as if FasTrak doesn’t trust us to be able to handle paying our bills.

I closed my account five months back and I requested a refund. I called them like twenty times. No refund yet. Stupidest customer care I ever know. Bunch of idiots running this company.

Hands down WORST COMPANY ever…
I just received my vehicle registration in the mail and it has over $ 1000 in fines because Bay Area Fastrak never sent my invoices for any of them. Once upon a time I had a toll tag and cancelled it because they insist on keeping a minimum amount of money in your account (that you can never use). To top it off, they have THE worst customer service ever!
They are owned by Xerox – a company with billions of dollars – and all they seem to care about it profit. Check out Channel 7 News’ article on them… They just got fined for doing this exact thing. Glad our government doesn’t mind it’s citizens getting royally F’d by this big corporation. You can’t get to the city or anywhere south of the city without having to go through this company’s dirty paws.

I would love to see Bay Area residents either start writing to your local political representatives, or start a class action suit against FasTrak and CalTrans. They are unelected, nontransparent bodies who are making the rules for millions of California drivers.
There is a new express lane being developed on 580, and even though I will be carpooling I will not be able to access the lane without buying a FasTrak tag. It’s completely ridiculous. I don’t need the tag, I don’t use the bridges often enough. I am tired of being punished for not wanting FasTrak to have access to my bank accounts.

I tried to put Zero stars. They never answer the phone. I often see accounting in my statements two months late! They have my license info and credit card info as I have an account but they commonly send toll violations in the mail.

Missed the exit before accidentally driving over the golden gate. Turn around to come back and get charged… my bad so I called and paid the toll.
A year later I get my renewal for my plates and have an $ 80.00 citation due.
Research it as I knew I paid it (I hardly ever go over the golden gate) and found my payment on my bank statement and found my phone records which PROVE my payment.
I talk to several people and got treated like dog poo because they don’t care all they see is a screen and they don’t see payment.
Nothing is more irritating that someone telling you you didn’t pay when you know you did!
Long story short… FINALLY get someone who really researches it finds out the person who took my payment didn’t apply it so it sat there as a credit.
So next time I cross the bridge that credit was applied.
Through no fault of mine I now get pick up the pieces and spend my valuable time fixing someone else’s mistake which effected me getting my personalized plates and my renewal tags.

First of all — I’m a Bay Area resident, but haven’t been on the Golden Gate Bridge in ages. I think it’s really, really stupid that they took away all their human toll takers because a lot of people don’t have FasTrak. Really stupid.
That said, I happened to need to cross the Golden Gate a few weeks ago, and I don’t have FasTrak anymore. I very rarely go over the bridges, and when I do, there’s a human toll taker available. Anyway, I was cited the $ 7.25 when I went over the bridge on ⁹⁄₁₇. I had heard horror stories about people not getting their bridge toll bill for months, or at all, so I was honestly worried. I received the bridge toll bill on 9/​29, so, just under 2 weeks later. I think that’s fairly typical for parking tickets, bills, etc.
When I got the bill, I was able to go online and pay easily, and got a confirmation email saying I paid (but I did a screenshot on the paid page just in case because I’d heard such horror stories or never getting that confirmation email.) So, everything went smoothly payment-​wise, but I still say there were absolutely, 100% needs to be a live person taking tolls on that bridge. I mean, think about it — The most famous bridge in our area, people pay to take bikes/​segways/​etc over it, and will walk it all day. You don’t think that maybe tourists are not going to know about the lack of human toll takers? I’m pretty sure rentals don’t come with FasTrak, you boneheads.
You get 3 stars for the ease of your website and the timeliness of which my bill came. You get 0 stars for the dumbass move to remove human toll takers from the Golden Gate.

VERY DISAPPOINTED in Fastrak… I owed $ 106 in tolls due to out of date credit card info. I saw the amount and said «uh-​oh, let me update my card info with them». Fast forward they take $ 270 out of my account!!! When I call to complain and ask for a refund: I get lip service from the supervisor «Cheryl» who is exceedingly rude and discourteous! ARE YOU KIDDING ME?!? We need to relegate Fastrak to the past tense and start over from scratch with something new, because this ain’t working. Fastrak, you get a D– in my book and if I could give ZERO STARS for this lackluster operation I would.
The review from Jae R below is complete GARBAGE. That person either works there or is tied to someone there, that’s the only «common sense» I see.

FastTrak, thanks for the heart attack. On a business trip to SF on 6÷8÷15, I drove in via the Golden Gate Bridge. Not being very familiar with the bridges into the city, I realized on my way home that I never stopped to pay a toll like I usually do over the Bay Bridge. Once I found out that I would be sent an invoice for the toll, I waited and waited. As time went by, I imagined that it went to the wrong address, that I’d go on a day trip to San Francisco and be arrested by traffic police or something, that the invoice got lost in the mail and I’d receive a fine for $ 957. I tried to call FastTrak but couldn’t get a live person to talk with.
Finally, TWO MONTHS LATER, I got the $ 7 bill. Guess the city isn’t hurting that much if they can wait that long for my money.

Just shoot me. Phone system says «enter zip code» I enter zip code. «No input was relieved.» What the…
I call to switch credit cards to my new cash-​back card. Staffer says «are we removing the MasterCard ?» Who cares what card we’re removing? I don’t know!
Then I get the new card added.
Instantly, I get and email that says my account is low. Srsly?
I call to add 25.00 (I think that’s my auto-​update threshold).
The automated system says «your current balance is 53.00» OH MY GOD
So I’m super annoyed. I call to tell customer service about the incorrect low balance issues. The guy looks at my account and said its not low now. I KNOW THIS.
I can’t imagine how this service could be any worse. FasTrak is an absolute train wreck. Disaster.