Eyedentity Vision Optometry

I haven’t been going to Eyedentity for too long (just became a new patient last month), but I’m so pleased with my experience at this office so far! Dr. Carrie Lee is fantastic. She really takes the time to get you know you as a patient and explains everything thoroughly. I’ve been wearing glasses since elementary school and finally decided to take a chance with contacts. Dr. Lee explained options to me and recommended daily-​use contacts to start off with. I went in for a contact fitting and got to practice with Martiza, who is also wonderful! She’s really helpful and encouraging despite some frustrations about sticking this little lens on my eyeball. Maritza also helped me find new frames. She has great taste and recommended a tortoiseshell frame, which I love and have gotten so many compliments!
Also, I love that they send email and text reminders for appointments and/​or when your glasses/​contacts are ready for pick up. Definitely something different than other clinics I’ve been to.
Overall, I’m so glad I found Eyedentity and plan on keeping this as my go-​to place for all my eye care needs!

Dr. Carrie Lee is knowledgeable, professional, efficient and empathetic. Several portions of the examination procedure are done with cutting-​edge technology. The glasses that I received allowed me the clearest vision I have EVER had during my 30 years of needing them and having them made through a number of different Optometrists. I cannot recommend Dr. Lee highly enough!

I have been going now for several years. Always good service. They have a new optometrist there, also from the highly-​regarded UC Berkeley optometry program. She is much like Dr. Lee, friendly but thorough and professional.
Unfortunately they’ve had some bad experiences with walk-​in thieves, so they do tend to keep the doors locked, but it’s not because they are unfriendly or don’t want your business!

I love Dr. Carrie Lee. She is as thorough as any ophthalmologist I’ve been to for vision correction (Dr. Lee is an optometrist.) I have severe myopia and she is always making sure and educating me about my risk for retinal detachment and does a very detailed retinal exam on me. The price of having dilated pupils for hours afterwards is worth it for the peace of mind. Her office is meticulous and she carries a well curated selection of high end eyewear. She is a true professional yet very friendly at the same time. Go see her!

Dr. Carrie Lee is professional and courteous, and does a great job. I have been going to her since she opened, and now our kids get their eyes checked with her too.

Happy with my eye appointment and can’t beat the location if you live in Glen Park. I’ve been a contact wearer for 15 years or so, seen my fair share of eye doctors, and felt like I got a comprehensive exam with lots of new equipment.

I have nothing but great things to say about Eyedentity and everyone that works there. They were were very helpful from the exam, to explaining everything they were doing and checking for, to helping me pick out my first pair of glasses to even shipping them to me since I was leaving the area for an extended period of time. Thank you to Crystal, Tony and Laura for all your help!

My daughter and I see Dr. Carrie Lee. I trust her with our eye care. I don’t think there’s any question about her competence and experience. She and the staff are also friendly and accommodating. Dr. Lee was wonderful with recommending a stylish new pair of eyeglasses in an unusual shape and shade. They have been life changing. I previously refused to wear the glasses I had forever in public, and now I wear my new glasses everywhere. I also receive lots of compliments on them. It’s refreshing after having had to wear horrible coke bottles all my life (even with high index).

I moved away a year ago and I sincerely miss Eyedentity Vision. At my new location I am having such a hard time finding a nice optometrist that also carries stylish frames. If only I could transport Carrie and her office up to the state of Washington!

Like everyone else talking about Carrie Lee and EyeDentity, I am always happy with the service my family and I receive when we go in for our eye appointments.
Both of my younger children are always very comfortable at the office and the professionalism is off the charts.
In short, I could not recommend this office more and would direct anyone to the office at any time.

Since my last review, Dr. Carrie Lee has continued being an awesome Optometrist. The whole family sees her yearly. They have one of the most efficient offices I have ever encountered! They are crazy efficient!
I am updating today because my niece had a random contact emergency. She is visiting from Oregon. She ripped her contact. Forgot to bring a spare contacts. I figured if anyone could help it would be Dr. Carrie. Well, let’s just say she saved the day and my niece has contacts for the rest of her days here. She went above and beyond helping us.
DR. Carrie Lee is way more than an optometrist. She is a problem solver, she is fun and personable too. I wish I could give her more stars!

I was one of Carrie’s first patients. I never though anyone could miss an optometrist. However, I’ve moved to Oakland and have changed providers. Carrie has a great personality and I love Tony’s honest opinion while searching for glasses.

If you need an eye exam, you should go see Dr. Carrie Lee. Really. Great office, very nice people, thorough and professional exam, and great selection of frames. I have worn glasses and contacts for 45 years, and have never had this good an experience with an eye doctor. I used to wait years between exams, but will now be using my VSP benefits annually.
As an added benefit, Dr. Lee gives back to the neighboring community by donating her services to fundraisers at nearby schools.
If only she did dental work too…

Dr. Lee and her team are EXCEPTIONAL, and I don’t go around throwing words like exceptional and awesome around in all caps to generate excitement. This is the second Unilocal review that I’ve ever written in 5 years of membership so that should give you a feel for how strongly I feel…
I think that what makes the difference for me is the genuine interest that she and her team have taken in me as a patient. That combined with a high competence at her craft is about all that I could ask for. I have noticed that the practice specializes in attention to detail along with optometry. It’s obvious that they have a system in place and/​or good communication because they all seem to be well informed of my current status. Nobody is perfect and can catch everything (and I don’t expect that), but it can be annoying when lesser practices miss little details that could make the experience more efficient and more personal. I notice these things. Lastly the culture of the practice is warm, caring, responsive, friendly, and Niners-​reoriented. Full marks.

I bought a nice pair of prescription sunglasses from Eyedentity Optometric. They had a very good selection of options; they were not cheap, but they were exactly what I wanted. I came in with a prescription from another optometrist. No gripes about the purchase — it was a very good experience.
However, I needed an adjustment on the frames today. Called the store to see if they were open and whether I could stop by for the service. The person I spoke to asked me to make an appointment. Really? For a five minute frame adjustment? And the earliest they could see me was a couple of hours from now? Well, she said, we don’t want you to wait.
After asking if I could just come in, she sniffed «OK,» but I did not feel good about the attitude I got on the phone, or the way this business rations out service. I think a high-​end store like this would be more than glad to help a customer who has spent a lot of money there for five minutes of service on the item. C’mon, you’re a neighborhood business — keep your doors open (they keep them locked), and have a little bit more of a welcoming attitude towards your customers. (Probably ex-​customer now.)
I ended up walking down the street to my friendly neighborhood optometrist, who gladly made the adjustment to the frames that I had purchased at Eyedentity Vision.

Nice people. They help me pick out a pair of glasses that fit me. I also would come back here any time I need another pair of glasses.

First time visitor at eyedentity and I felt very comfortable with the professionalism of Dr. Lee and her staff. I will return yearly and make this my permanent place for my eyes as I know Dr. Lee is diligent on providing excellent customer service.
Couple weeks after, I found out that my glasses were not as clear as I expected. I went back to Dr. Lee, she worked to my schedules and did another inspection for me. Another pair of lens were made and delivered back to me in a couple days, now my vision is so much better. Thank you Dr. Lee and staff for doing such a incredible job for making the process so seamless.

Nice store, friendly staff, but they ripped me off. I went in to get my pupil distance measured. They told me there’d be a small fee so I said sure. It took them 20 seconds to hold that binocular thing up to my eyes and get the reading. Then they charged me $ 20. That’s not «small.» That’s $ 1/​second.
Next time I’ll get a ruler.

I went here today for the first time and it was really fantastic. Dr. Lee is so helpful and kind and she was really attentive when I explained my eye problems. Everyone that worked there was so professional and helpful. Dr. Lee was also incredibly helpful in getting me set up with a pair of inexpensive and stylish eyeglass frames, steering me toward ones that fit well and looked good. Honestly, going to the doctor for a check-​up is never fun, but Dr. Lee and her staff made it a breeze.
And with my VSP insurance, I paid less at Eyedentity than I ever paid at Pearl or LenseCrafters and got much better service and a more thorough exam. Support your loca eye doctor!

I finally had some time to catch up on my eye and dental appointments– heck, make the best of your insurance if you’ve got it, right?
If you have VSP as your eye insurance and are looking for an eye doctor in San Francisco, look no further– I agree with a previous poster, Dr. Lee is *such* an asset to her profession!
She is professional, thorough, she explains *everything*, and really makes an effort to help you understand what is going on with your eyes. I am incredibly nearsighted (and have been since I was 10) so I have had my share of optometrists, believe me!
Dr. Lee’s staff is helpful and friendly, and it’s so cool that they built the business themselves– from the ground up!!! Starting your own business in this city is hard enough– & their effort and hard work are clear in how well-​designed their storefront is!
Also, their practice carries the most amazing assortment of eyeglass frames *AND* sunglasses… I couldn’t resist and got myself a pair of sunglasses this time! (Ahem, Dr. Carrie, you’ve created a monster!)
Dr Lee and her staff will explain to you what your insurance coverage provides for (I have a choice between contacts or eyeglasses.) The glasses frames from LaFont, Salt Optics and Kate Spade were very tempting!!!
Located right down the street from Chenery Park restaurant, Canyon market, and Destination Bakery, their office is easily accessible and parking is a-​ok (metered or street parking available.)
Also Open Saturdays 9AM-​4PM! How incredibly convenient, right? Open late on one night a week till 7 or so (I can’t remember when!)
I used to go to an eye doctor near my old office, but I always felt like ‘just a number’ there– it was a huge practice– and I never really felt like certain things were explained to me very well.