EagleRider

I have a friend visiting from Germany who reserved with a guarantee, and paid in advance for, a Fat Boy rental from Eagle Rider San Francisco to ride from SF to LA. The guaranteed reservation was made and paid for in November of 2015, more than six months prior to the rental date of May 26, 2016.
On May 22, when he was already in the United States for this trip, he received an email that a Fat Boy would not be available to him. He was offered a Dyna Wide. I went with him to the store where he was told by the General Manager Arthur Peterson that there was a «shortage of Fat Boys»; however, two Fat Boys were right outside the store waiting for rental! To add insult to injury, Mr. Peterson tried to tell my friend that the alternative Dyna Wide was «the exact same» motorcycle and that he was going to rent the Fat Boys to two customers who were taking a two week trip. I suggested that Mr. Peterson give the duo with the long trip one Fat Boy and the Dyna Wide Glide (since it is supposedly the exact same bike), leaving a Fat Boy (as agreed upon six months prior) for my friend. Mr. Peterson stated that he was «NOT GOING to give» him the Fat Boy, thus violating Eagle Rider’s agreement. Mr. Petersen tried to tell me company policy is to provide an alternative if a reserved bike was not available; however, the Fat Boy WAS available. Two Fat Boys were present and waiting. Eagle Rider simply preferred to rent it to someone else rather than honoring their agreement.
I realize that Eagle Rider is a business and is therefore in the business of making money. I also realize that commission on $ 2000.00 is greater than commission on $ 700. This does not give a reputable business the right to act unethically or to take back a written, paid-​for, guaranteed rental agreement. General Manager Petersen refunded the guarantee amount and 20% of the rental cost, which totaled under $ 100. This insult was his idea of doing the right thing!
I am appalled at the inherent dishonesty and lack of ethics exhibited in this transaction and would not recommend this outfit at all. I would give them negative stars if it were an option.

Big thanks to the service department for getting my flat rear tire fixed on my Dyna! Super friendly guys all around.
I kind of feel like a jerk saying this after watching the mechanic work his ass off to get me back on the road, but as I was riding home it dawned on me, and maybe this will help with any future rear tire/​thunder header issues. Instead of dropping the exhaust, drop the rear tire from the bottom suspension eyelets. The swing arm will drop allowing for clearance for the axle to be pulled. Regardless Leonardo is an ace mechanic, and seems to know his way around a wrench.
Thanks again!

Did a trip to San Fransisco from San Diego in one day. Got to the hotel at 1 am. Walked out to the parking garage after sleeping for a few hours to find some crack head broke off the top of my spark plug to use it to smoke with.
Found Eagle Riders on Unilocal.
As soon as we walked in met up with James. Not only did he hook me up with what I needed but he recommended a place to eat and even called them to find out if they were still serving breakfast.
Solid people at Eagle Rider!

Drove up to San Francisco from SD and had some maintenance issues. Came in here in a Saturday afternoon, met with James, and he had us back on the road in no time!!!
We then asked him for a good spot to eat breakfast, so he recommend a place and called them to make sure they were still serving breakfast in the afternoon.
Had a great experience at this place!

Website didn’t render on my phone so I couldn’t do online reservation. Called the SoMa branch first thing Monday morning, hoping for an afternoon rental to carry through Tuesday. Whomever answered the phone (a guy) could not take a reservation, and took a message for the reservations to call me back. An hour later, I called back in and was told reservations should have called me by now. 2 hours later (noon) I called back. Same thing. 2 hours later, is there anyone else there that can tell me if you have bikes available for today and tomorrow? Oh yes, plenty of bikes. OK, should I just come down there? Let me have someone get right back with you. Sigh. 2 hours later, I call back in — «I was told we don’t have any bikes available; we’ve been turning away reservations all week long, and won’t have anything available until the 3^rd week of October». REALLY? The person answering the phone isn’t aware that they’ve been out of bikes all week and won’t have any for 3 more weeks? Also, if you’re completely sold out, what the hell has the reservations desk been so busy doing for the last 6 hours they can’t dial my number and tell me so? Horrible. So, I called Dubbleju (Honestly, I didn’t call there first because of the name) and they were happy to help immediately, the next morning I had my choice of bikes, friendly staff that gave us directions to the sites we wanted to see and suggestions for even more. I made the mistake of thinking a national rental place Eagle Rider would be the best bet. Boy, was I wrong by a LOOONG mile. Avoid. Avoid. Avoid.

Recently rented from these guys and it was a miserable experience. We had reserved and paid for the bikes 5 months in advance. When we arrived at 8 AM the bikes were just being unloaded from a truck. We were told they still needed to be «safety checked». 4 hours later we finally were able to leave. There were 6 of us and 5 of the bikes were almost new. The 6^th bike had 33,000 miles on it and a faring that was held on with Duct tape. There is no excuse for this.
One if the guys working there said we were” lucky”. The truck was supposed to arrive 3 days ago and some people didn’t get their bikes the day before.
I rented from Eagle Rider in Salt Lake City and had a great experience. I would not rent from the guys in San Francisco again, they obviously don’t have their act together.

I wish no stars were an option.
I waited in line for over an hour watching the two guys responsible for checking in leave the counter every three minutes minutes. After about 45 minutes the line moved a little.
Once I was finally called up, the guy was nice. Very polite and professional.
He very politely told me they would not have a bike available for my 10:30 reservation until 4 or 5pm. I told him that was unacceptable and asked for a refund. He began to process the refund and I called The other Eagle Rider SF location and they told me had bikes available with no wait.
The guy who was helping me with my refund said he could have just transferred my reservation, but it was too late. Why didn’t he offer that when he was telling me they had no bikes available???
This place is an absolute failure and wasted a good two hours of my day. Avoid.

We purchased a motorcycle through them a few months back. The sales process went really well, and shipping was great, too (hence the 2 star instead of 1). However, I have had an issue with the title, and I have been getting jerked around every which way since i’ve tried to resolve the issue. I keep hearing, «I’ll call you back today.» But then I never hear from them. After sales service is horrible. I’ve heard great things about the tours, rentals, and vehicle service, but motorcycle after sales service is a nightmare. Stay far far away. If they resolve the issue, I will gladly give a better rating. Until then, no thanks.

Made a reservation utilizing their customer service rep based out of Southern California. This was to be a gift to somebody for 2 days usage of an Indian Motorcycle. Made the reservation several weeks prior to actually picking up the motorcycle, and the rep confirmed their was 2 available for that day. However, on the day to pick up the motorcycle, there was no Indian available, and instead ended up with a Harley. Not to say there is anything wrong with the Harley, but from a business practice, if you commit to the customer that a model is available, you need to honor that commitment. Or at least have the customer service rep inform the customer ahead of time that there is no guarantee the model desired will be available. This just left a bad taste in both my mouth as the gift giver, and the person that actually received the gift because they were told ahead of time they’d be riding the Indian for the weekend. I think the kicker here is that the rep located in San Francisco said that they’ve had numerous conversations with the Customer Service Rep located in Southern CA, and this happens repeatedly. So then please fix the issue and not make the customer have to deal with your internal issues.

I don’t usually post reviews and I’m not hard to satisfy. But the experience I had with this business is so bad I had to post something.
Made an on-​line reservation for rental from eagle rider website for HD Sportswear 883 IRON with pick-​up time at 9 AM.
Got there at 8:40, the store wasn’t open. When the door finally opened, there are 2 guys working front desk.
One of them starts processing the first customer. The other guy wanders off somewhere and comes back 15min later and takes the second. I was the 4^th in line.
About 30min passes and when it should’ve been my turn, there’s a customer that comes in asking if it’s the same line for returning the bike. I’m completely ignored, and this person gets processed for returning before I do. That takes about 15min.
When it’s my turn, things go quick because I already had reserved online. So I had to wait about 45min to be greeted and be processed for paperwork, which is ridiculous.
When it’s my turn, I’m told that full face helmet is extra $ 10. As I had no intention to ride with half helmet, I oblige. But the website should clearly mention this. Not only that, they had 1 helmet size SMALL and 1 size MEDIUM wit no cheekpads. The website also says that it’s a leather jacket that they rent. Completely false. All textiles.
I had declined for GPS when making reservation online since I had one. I asked if the bike had auxiliary power outlet (cigarette lighter thing) and I’m told no. How would you even power the GPS if I had opted for GPS rental? I brought all the cables necessary for hooking up to the battery and I asked if it can be installed. I’m told that it’ll take some time from a mechanic and it’ll be extra charge. It’s just a connection to the battery. At this point, I was running late for my planned route so I declined.
Also, the rental I had reserved clearly had a picture of HD Sportster 883 IRON. When all the paperwork is processed, I was excited to go riding so I go outside to see a bike that I DID NOT reserve. HD Sportster 1200 was waiting for me. It was so dusty that I could write something on the tank with my finger. When I asked why it’s not the model I reserved, I’m told that that’s all they have and that I should’ve called to confirm. What is the point of reservation then? They keep insisting that it’s still «Sportster» model and it’s the same. If I wanted that 1200 model, I would’ve chosen it. What I wanted from pictures was a Sportster 883 IRON. When I expressed my disappointment I’m told that if I want to cancel it since there’s someone wanting to rent this one. I had made plans to ride in this area so in the end, I took the bike. I left the place around 10:15, hour and 15minutes past the scheduled «pick-​up» time.
Overall, the bike was fine and I did enjoy the ride. However, this place as a motorcycle rental business, I cannot recommend. I might try the Eagle Rider BMW Honda but go in with lower expectations because this location’s customer service was just really annoying and terrible.

These people have no appreciation for their customers. They don’t realize that this is a service oriented world we live in and that in order to be successful they need to take care of their customers. I called them up and made an appt to bring in my 2000 Road King Classic for service. The woman on the phone was very nice and told me when I could bring it in and we decided what I wanted done to it (service and complete detailing). When I arrived there was no one there to greet me or help me. One gentleman said there was a change in ownership and he was just there filling in but he knew nothing. He went to get someone but no one came out to help me. After 45 minutes two guys came out and told me that they worked in other departments (?) but that they couldn’t check my bike in and that I couldn’t leave it for service and I would have to leave. They just wasted two hours of my time and didn’t seem to really care that they did so. There were no managers to talk to and the one owner they pointed out was on his cell phone this entire time and wouldn’t get off to talk to me. They could care less that they lost me as a customer. I called the central number and they didn’t even know that the local place in SF wasn’t taking bikes in for service. I asked to talk to one of the owners but they said that wasn’t possible. This company is in trouble precisely because of this type of behaviour. DO NOT TAKE YOUR BIKE THERE. THEY DO NOT CARE ABOUT YOU/​US!!! I hope they go out of business for their blatant disregard for other people’s lives. How would they like it if someone treated them like this? I don’t think they would be very happy. Let’s change things one person at a time, one business at a time and show them they can’t treat people like this.

I brought my 1995 fatboy in for a basic oil change, I had no appointment, and the shop was busy I spoke to the service manager, and he glady took my bike in I get it serviced, I got a call back in less then and an hour and my bike was done, plus side they even washed my bike for free. Will be back to get my tires changed.

The best test of any service company is when things go wrong. My reservation got a little messed up at the last minute and I ended up with no bike. This was a one way special so there was always a chance of this happening. When it went wrong they rang me straight away and offered to pay for my wasted airfare. Probably what you would expect but there was no quibble no hassle and my check arrived 2 days later. I’ll definitely use them again.

The team here is Awesome. I live next door, the battery to my Suzuki died and they were kind enough to help me charge it, when they didn’t work they installed a new battery that I brought over at no charge. Nothing beats good neighbors.
Thanks again for the assist Greyham!

Really great experience to do business with Eagle Rider.
I came in just after they opened in the morning without a prior reservation.
Half an hour later I was on the road with a great bike in perfect condition and also with a recommendation where to go and what to see.
Great service, great bikes, great staff!
…and the weather was fabulous!

This business is extremely shady. I wanted to rent from Dubbelju Motorcycle Rentals because of positive reviews from people I trust, yet, when I google Dubbelju Motorcycle Rentals, what comes up? The business name for Dubbelju Motorcycle Rentals, BUT the web link goes to
. When Dubbelju asked Eaglerider about this, they responded with a «it was a typing error». Really? You accidentally typed the name of your direct competition? Funny — I would have to google the name just to spell it right, yet it was an «accident». VERY SHADY. I would not rent from this company based on their fraudulent advertising antics alone.

These guys ripped me off.
I called to inquire about the reservation, and they were quite helpful. Too helpful, actually, since they went ahead and confirmed my reservation even though I had told them specifically not to do that. When I got the automated email from them confirming the reservation, I called immediately to cancel (later that very same day), and they informed me that my card had already been charged. They did not inform me of their very strict cancellation policy.
I had a lengthy conversation with them on the phone about this, during which I repeatedly asked for them to reverse the charge. The person I spoke with said that he would «look into it». I looked at my credit card statement again after about a week, and there was still no credit from them, so I called them again, at which time they informed me that they would not be crediting the charge.
While I certainly understand the need for policies to prevent the abuse of their reservations system, they are handling of the situation is entirely unreasonable, and I am still expecting a refund.

We spent a glorious weekend with picturesque weather in San Francisco watching America’s Cup in September. It was sooooooo nice… It felt like we were in LA, not the city of FOG =)
What made it fantabulous was our scooter we rented from Eaglerider. We zoomed all over the city… parked everywhere and anywhere. It was simply awesome!
Eaglerider has a large inventory of bikes, but mainy Harley cruisers. I highly recommend that you get a motorcycle license and experience any large city by bike. You’ll never go back!
Also, we were a day late getting our bike. It was completely our fault so we didn’t expect them to credit us. BUT THEY INSISTED.
How great is that?

Got a Harley rental for my bf cus we were watching sons of anarchy (loll). Lots and lots of Harley’s. James was the one who helped us. He’s super nice and knowledgable!

Just rented from these guys for 5 days. We ended up with 2 recent year Electra Glide Classics which were in near new condition. They were running a special on the HD product (I prefer Honda gold wings) which we could not pass up. These guys did a good job. Everything was ready when we got there, they had a storage location for or bags and a place to change. We got a good check out on the bikes and great maps. The staff was very helpful and professional.
We flew into SFO and ended up taking the BART downtown. It was a short (7 – 7 blocks) walk to eagle rider. If you have a lot of gear you may want to take a taxi but it runs $ 45 from SFO to downtown (ripoff).
The retune process went smoothly. Overall a great experience. I would rent from these guys again next time I’m out.