Dream Travel

We booked a $ 99 usd 1 week trip, excluding airfare, to changsha china from Nexus Holidays. The package required an additional $ 150/​pp usd for admission to sightseeing and events. Fine, all meals included, top hotels, and trans to and from airport. After the 1^st night in changsha hotel we were told by the tour guide that there has been a change in itineray with 2 added attractions that required each person to pay an additional $ 83 usd. WTF, a lot of grumbling amoung the 16 travelers but everyone paid so as to not spoil the vacation. But, the original agenda was not followed and additional attractions were not explained fully. So, we had stopped at many places that just wanted to sell us either ripoff teas or scam health/​weight loss procedures or other goods and art. The trip took us to the mountain region which included lots of hiking/​walking up and down mountains. Nice scenery if not for the cold and foggy weather. At least the museums were interesting.
At the end of the week (actually 5 days) we paid the driver and tour guide $ 140 usd tip as outlined in the flyer. To add insult, the transport back to the airport left at 6am taking 2 persons and left 10 of us to pay an additonal $ 30pp usd to take a later 3pm airport trip. This sham of a tour ended up costing over $ 500 usd pp plus $ 205 for a visa. At least we all lost some weight with all the vegetables we were served at dinner. WHAT A RIPOFF! I WILL NEVER TRAVEL TO CHINA AGAIN!!!

So I’ve never booked any travel arrangements through this place but I’ve had them complete a couple of travel visas for me. Here’s the thing, you really need to be the one who knows exactly what documentation you need before you go to them. Likely, if you’re not carrying a US Passport (I’m Canadian) they have no clue what to do with you.
On the plus side though, their fee for getting you the visa is dirt cheap. I’d gladly pay them the $ 10 fee for them to stand in line at the Chinese Consulate on a work day morning to get my visa. Plus they are fast. Chinese visa (had two of them done there) 5 business days tops.

SHADY! SHADY! SHADY!
I usually try not to write too many 1-​star reviews, but after my family’s experience here, I couldn’t help myself. My parents + 90-​year grandma booked their upcoming Hong Kong trip from this agency and said they were one of the «cheaper» agencies in Chinatown that offers hotel + airfare deals. Lies… nothing but lies!
Went to pick up their tickets and hotel reservations with them only to find out the agency have switched them to a less expensive, much further hotel without their consent (what a coincident!). The lady at the agency was trying to sell us that this new hotel was better + much more convenient, making it seem like she was doing us a favor. What a joke! I have actually stayed at that hotel and it is much FURTHER than the original spot. I was trying to tell her that I don’t want my g-​ma to have to walk more than she needs to and the only reason why we picked the original hotel was because it was centrally located and more convenient to the ferries + MTR. why did I even bother, she did not give a rat-​a$$ about my g-​ma.
Then came the paying part and the lady put me over the top. When my parents first booked their tickets, the same lady told my mom that they only need to put down a cash deposit and can charge the rest on a credit card when the tickets are issued. Therefore, I pulled out my cc, only for the lady to reject me and say «cash only». WTH, I don’t carry $ 4,000 cash on me! Giving me a whole mouth full of service charges involved with credit cards and how you could only charge the tickets before they were issued and blah blah blah. Seriously lady, you are a travel agency and people easily spend thousands here for travels and you’re going to give me some BS excuse like that!!! Just our luck, we came on a Sunday and no banks were open. So what happens? We leave the freaking place without the tickets!
I only wished my Cantonese was better so that I could talk back to her, but knowing that my Cantonese sucks, she took full advantage of me and the situation! It really upsets me that people are not upfront and honest with their business.
Shady business practice, poor customer service, and they’re nothing but dishonest sales people, shame on them!
If you are looking for travel deals, DO NOT come here!