Diamond Heights Cleaners

The Asian lady there does not know how to follow simple instructions.
She does alterations… brought in jeans and 2 scrub pants. I wanted them hemmed. «Original hem for the jeans and double stitch for the scrubs.» She repeated my instructions. Went to pick them up after several days. It was not done yet so i told her i’ll pick them up the following week. Went to pick them up to my dismay. She did single stitch for the jeans and scrubs. She said single stitches are better. I asked for the original hem for my diesel jeans so i could have it redone somewhere else, she said that she threw them away.
Beware of bringing your clothes here for any of their services. You will regret it!

She should rename her business to «hot mess dry cleaning»
I wanted to like this place because it’s so darn convenient and Rebecca seems to be a nice lady.
The first two rounds of dry cleaning were fine. On the third round of 14 shirts I came in a day after she said they’d be done.
2 of the shirts were not cleaned yet so I said I’d wait for her to do them in the quoted 10 minutes.
She asked me to take a walk. I said i preferred to wait. 10 minutes later she came back out and asked if I’d like to wait outside. I said no I’d prefer to wait here because I was late for an appointment. Clearly trying to get rid of me to gain more time! She said she’d deliver after i was home from my appt in 2 hours around 2pm. I get a voicemail at 730pm asking if she could make the delivery.
I called the next day and ended up having to go back in to pick up the shirts.
I didn’t receive any apologies or discounts. Just an excuse that she got really busy. I’m a pretty reasonable person but it was really way too much trouble for dry cleaning and not worth the convenience of the location.

Not sure how this place stays in business. I took two shirts and a pair of PJ’s in last week and was treated poorly from the start. I wanted one shirt cleaned and pressed along with the PJ’s, the other shirt simply steamed. I was treated as if it was SUCH a burden to simply steam a shirt… imagine…at a dry cleaners! I get the one «cleaned» shirt back. It was NOT cleaned and only the front of the shirt was even pressed, the arms and back were not even touched and still wrinkled. The shirt I wanted steamed however was nice and pressed including seams running the length of each arm… exactly what I didnt want. I wanted it steamed. The creases would have been nice on the shirt I had actually asked to be pressed. She had not even touched (a week later) the PJ’s. «I wanted to ask you what you wanted done with these» shes says (not sure why in a week she didnt call to ask). Well I wanted them cleaned and pressed, like we talked about. Give me 5 min she asks. Not sure what she intends to do in 5 min but I comply. When I came back she has pressed the top (in all its uncleaned lovelyness) and left the bottoms a wrinkled and dirty mess. So now I have one shirt I wanted cleaned and pressed, not cleaned and pressed. One shirt I wanted steamed… pressed. And one set of PJ’s half pressed half not… with the pressed half having all the dirt I wanted removed now baked right in. Great.

Never taking my clothes here again! I gave them another chance, i dropped off my pants went to pick them up a few days later. Got home and my clothes hadn’t even been cleaned, they merely ironed and pressed them without cleaning them. I took them back and she said it was because i requested «rush service». Regardless, i paid for them to be cleaned! On the bright side, the lady is very friendly, i just won’t be taking my clothes back here.

Rebecca is great. I used her for about eight years until I retired recently and she has given me unqualified good service. She is dedicated and a pleasure to deal with. Two thumbs up!

We’ve been coming here for YEARS. Rebecca knows our family and we know hers… it’s a nice feeling. All dry cleaners have to send their clothes out to contractors (since they don’t allow dry cleaning plants in SF) so whatever gripes you read hear about cleaning really has nothing to do with the individual store fronts. I’ve never had any problems with having my pants hemmed here, but I’ve never done anything more than that. We like the convenience and the family atmosphere, what more can I say?

Subpar service. I only keep coming here because it is closest to my apartment.
Cons:
–prices! Very expensive
–half the time I get my clothes back from here they smell like cigarette smoke
–my third time at this place they could not locate my clothes. I had to leave my clothes and return the next day before they finally found them
–very messy inside– probably why they could not locate my clothes in the First place
Go to another cleansers if you can!

I have been taking my dry cleaning to Rebecca for years now. I travel a lot for work, so have a ton of dry cleaning every month. The service has been great, whenever something slips or needs more time, I always get communicated with, and my clothes continue to look great and wear well. The family is also lovely, and it is a nice family business that deserves community support.

I moved my business here after my prior dry cleaners returned my clothes with broken buttons and ironed-​in wrinkles. Now I’ve been with Diamond Heights Cleaners for at least 10 years. The service is excellent, my clothes look great, repairs are great.

I work in the mini mall where the dry cleaner is located, Rebecca is the owner and she is very accomadating. I’ve taken clothes in for dry cleaning and I’ve had her altered clothing for me. Service is always pleasant and Ihave recommend others to her.

DO NOT USE THIS DRY CLEANER… I took my wedding dress here a couple of days after our wedding (December 2012) because I wanted to get it cleaned quickly since there was some wine spilled on it and I didn’t want the stain to be permanent. Rebecca said that getting the stain out would not be a problem. She noted that the dress was silk and that it might take a couple of weeks to get it back. This wasn’t a problem since I was only planning on storing it away once it was clean. I went back after a couple of weeks and she said it wasn’t done yet. She gave me back some of the other items in the order (my husband’s tuxedo and some linens) and said she would call me when the dress was done. I asked where his tux shirt was and she said it was with the dress. We had this conversation several times over the next two months before her story changed and she started telling me that she couldn’t find the dress. This went on until late AUGUST when I yelled at her and demanded the dress and she then went in the back and brought a wrinkled ball of white silk out to me and said that it needed to be pressed. I hardly recognized my beautiful dress. I was horrified. I left with it and took it to another cleaner who told me that it was obvious that they had actually WASHED the silk dress. They are now trying to restore and repair the damage, but the dress is about 4 sizes smaller than it started. I repeat… DO NOT USE THIS DRY CLEANER.

I’ve been going here since I moved to the city. My post office is located in this mini-​mall, and I passed this place all the time and I thought I’d give it a try.
From the look of the place (sometimes it looks like a tornado of clothes went through) you may wonder how anything gets done — but Rebecca runs a tight ship, so there is a method to her messiness (I can appreciate that).
I’ve been very happy with her service and quality of her work. Beyond that: 1) Rebecca is always there — it’s her business and you know it; 2) I always give her a pile of shirts, like 15 at a time, but it’s no biggie; 3) Sometimes I’ll stop in a day or two early of the promised date, and she usually has my garments already done.
I also appreciate the location: post office, Safeway, and a great cleaners all in one area is a huge time saver.

Rebecca the owner is so great. She will even watch our dog outside when we need to pick up drugs next door at Walgreens. 4 year and many shirts, pants, act have never been disappointed.

I really tried to like this place but the owner made it IMPOSSIBLE. I had the WORST experience I’ve ever had with a dry cleaning service. Here’s what happened:
I needed a pair of pants hemmed so my friend, who is a loyal customer to this establishment, took them in for me with the hemming line. They said it wouldn’t be ready until 5 days later. This threw me off at first because why would hemming pants take 5 days? Seeing as my friend is loyal I accepted. Two days later, I bought another pair of pants that needed to be hemmed. So we pinned the pants and my friend took them in that morning. He said they will be ready 4 days later. I figured I would just pick them both at the same time on that final day. Here is where my first problem started.
We walk in and the lady has the second pair of pants on the front counter NOT FINISHED. Her excuse? «I couldn’t tell which line you pinned it at.» Excuse me, this is why you ask for a phone number to contact me not wait til I come prepared to pick them up. So I figured I would pick up the other pair… she couldn’t find them… So I told her just have them when I pick them up in two days with the other.
Two days later: One pair of pants done $ 15. That’s VERY expensive for hemming (especially when you’re late!) The original pair are still not to be found. So she said she will call me when she finds them… I allow a week to go by before I decide to come in and when I come in she hands them to me and doesn’t even apologize! She only charges me $ 8.50 and at this point I didn’t care, I just wanted out of there.
**READ BELOW IF YOU SKIPPED THE TOP**
Moral of story: If you have any simple alterations, GO SOMEWHERE ELSE! It took me a total of 3 weeks to get this mess figured out. The owner was completely unprofessional about the situation. That’s how you lose business. I will never be back here again.

I recently moved to the area from Seattle. Diamond Heights is a convenient shopping center to get multiple errands accomplished. I was excited to discover a dry cleaner in the strip mall. I have only been to this dry cleaners twice. The service was mediocre. The staff wasn’t unfriendly, just busy working. My clothes came back clean, and on time. Only a couple of things that bothered me as a patron. Their debit/​credit card machine wasn’t working both times. So I am convinced it will never work. I haven’t been issued a receipt or a description of how much each item costs to clean.
Bottom line is, bring cash, don’t expect a receipt and skip the small talk. If that type of service is ok, then this place is for you.

This place is great, does a marvelous job on my clothes and has done some wonders for me from time to time. When I have been planning a trip and need things back sooner than normal, I ask about getting things sooner and it has never been a problem. But I am a once a week kind of customer so the occasional quick turnaround request isn’t a standard for me. Their kids are with them sometimes and they are as nice as two kids could be; they have been raised well and are learning about customer service and social interactions. I worked in a dry cleaning shop in high school and recall some of the unreasonable customers I had to deal with. All of my clothes have come back looking great and the occasional mix up (the pants came back without creases) have been corrected. They’ve done sewing for me as well and I appreciate the results.

Rebecca was always nice the last couple of times I’ve been here.
She even rushed a cleaning job for me – a silvery-​gray satin top with a navy blue bow at the back, so I can wear it to dinner one Saturday night.
The top-​notch service that you get on your dry-​clean clothes comes with a wait. I think, it must have been 3 weeks after I’ve initially dropped off my clothes before I came back to pick them up.
Because this dry cleaning service is antiquated (i.e. no computer system — hey if it works for her, go ahead!) I must have waited at least 15 –20 minutes while she was helping this guy in front of me and it took a while for her to find my clothes.
When she was calculating the total for my bill, I was waiting for her to pull out the abacus, but no such luck. (Thank goodness!)
She is super nice, but if you want your errand to be a quick in and out deal, go somewhere else.

Seems this place gets rave reviews and is actually quite busy, but the lady who runs this place cant handle customer service issues when
there is a problem. Promised on a monday so stopped by at 2pm
but not ready. When I picked up 2 days later asked for a discount since not ready when promised. Blamed me as a «new «customer and i should have known that cleaning not ready until after 5pm. «all of our regulars know this»
She said that manager would call for refund but of course never did since SHE is the manager! Overall dont blame customers, thats one way to turn off new business.
Checked prices elsewhere and much more reasonable elsewhere

They removed what I thought were impossible stains!

I really like this place. Hard-​working Korean family earning an honest living. A family business where Oma works the front desk and her son carefully steams the dress shirts. Apa walks around and, um… does whatever he does.
I love commiserating with Oma on the trials and tribulations of working like a dog. Speaking of, they have a cute little pup that loves to lick my baby, who’s nearly always by my side.
Oma’s also handy with a needle, and sews up my sweaters and dresses whenever they need mending.
Here’s to hard-​working peeps. And having someone to commiserate with!