Cosmoprof

I went to Cosmoprof on 6^th street today to pickup some hair color supplies. I was helped by Brian.
Brian gave me the most comprehensive and educational customer service I can ever remember. He answered every single question with the utmost patients and knowledgeable information.
He was very present and walked me threw the store.
as a licensed professional cosmetologist, I have attended several training classes that could never compare to the level of education I received today from Brian.
He would make an excellent education specialist for brands like Wella or framesi.
I am surprised Brian is not working with his own clients in a high end salon as a master colorist making 250 – 400 dollars per client. This company truly has a golden one with Brian. I hope he is treated and compensated accordingly.

My wife and I own a salon and find ourselves in here often. The team always treats us very well and I’ve never had even a tiny complaint. The team member Bryan is amazing! He REALLY goes out of his way literally every single time we come in. Bryan (hopefully I spelled the right) inundates us with SO much info and we really appreciate the fact that he is both incredibly savvy about his product, but also is amazing when it comes to customer service!

Brian is the most helpful knowledgable attendant I’ve experienced not just at Cosmoprof but in any store!
He’s far over qualified and the only redeeming quality this store has

I LOVE this place. All of the clerks are amazing especially Brian. His expert advice is super helpful. Every time I come in I spend hours asking questions and they all always take the time to help me find exactly what I need. I can’t live without cosmoprof! I’m sad there closed for the next month but I’m glad the roof won’t collapse in on everyone. Can’t wait to come bother you with all my questions. I already have a list!

The staff here is so helpful, patient, and knowledgable, especially Brian! They really know the products and the store is very well organized.

I always enjoy shopping here because it has a lot stock and choices. Customer service sometime good sometime bad. However, most of the time very good.

go to the south sf store

Came here yesterday and the five stars is for Brian. Thank you for being so nice and helpful. Since cosmoprof now has Framesi I’ll come here once a week ! Thank you Brian !

had very little in the way of black beauty products (i was looking for a satin night-​cap… which I found soon-​after… at the nearby Bed, Bath, and Beyond :-|)

I’ve been a customer of Cosmo Prof for many years and I must say they are top notch when it comes to customer service. I use Schwarzkopf color system and they always have a full stock ready to purchase and offer discounts for higher quantities. The staff is friendly and super knowledgable. I frequently shop the Prof and you should too!
Kris G.

This 5 start review is for an employee not the company. Cynthia or Sydney (Forgive me if that is wrong) is the best employee ever! She, unlike most of the other employees, will bend over backwards to help you or find something for you. She is my girl!!! The Only reason I still go to that god forsaken place.

I really love this cosmoprof. I find that out of all the cosmoprofs this one has really knowledgeable and friendly workers. Being a hairstylist its great to find people who really know what they are talking about. I purchased my 76 clippers from there and was actually a better price than i expected. i was nervous to buy them online in case something happened to them. They have a really great return policy and are not pushy. I find going to a lot of these wholesale shops sometimes its hard to find what your looking for but they really have everything. Its also hard to find people who know hair products and tools really well. But my search is over. i was lucky enough to find Brian. He is so nice and one of those rare finds in retail who know everything and is not pushy at all. He is now my go to guy. Brian knows the producs t really well and not just the shampoo and dyes but tools as well. I wasn’t sure what trimmers to get because everything i have tried had broke relatively fast and he sold me my soul mate trimmers. He’s the best for all ways knowing the right product to give me. I should say this because a lot of people may not know shops like this are for Licensed stylist or estes only if you don’t have one they cant sell you product but if you are with a license and really in a bind Brians your guy and this is a huge store. I can’t believe they get such negative reviews i promise they are great. Thanks Brian again for your great service and impressive product knowledge. I couldn’t be happier with my stuff.

100% complements to the Manager DIANA. Amazing, helpful, attentive and a Real sense of Costumer Service.
Trust her She will do the best to help You or find what you need on the store. .Or any of the staff Great People as well.

The male workers here are RUDE. Every single time I encounter them, it is unpleasant.
First of all, I go in and I ask for a product I am looking for and he condescendingly answers me «We don’t even carry that. Never did.» What do you mean you never carried that? You obviously did because I bought it from there before. Then he goes, «we just stopped and it’s been over 5 months.» So what the hell do you mean you never did? Then he proceeds to interrogate me, «Do you have card? You need one to shop here.» NO SH’T SHERLOCK! I asked for a product and clearly stated I’ve been here before.
As I was being rung up, another lady that was shopping around came back and asked a question and his rely? «I already told you WE DON’T HAVE IT. I told FIVE TIMES ALREADY.» Employee of the month? APPARENTLY NOT.
I’ll never come here again. The workers at SSF Hickey Blvd are so much better and friendly.
Cosmoprof, your SF location needs some training on quality customer service.

I just spoke to a woman over the phone. First of all what horrible phone ethics.
I asked about a product I utilize or for something similar. All I got was an I dont know, I’ve never used that product before.
Why have employees selling hair product if they are inadequate with the information they are giving out. As well as lack of enthusiasm over the phone.

i love this place! i have been coming here for 8 years now and always leave feeling satisfied with my experience. DeAnna is so helpful and lovely to me every time i come in the store. I own my salon so i come here at least once a week. THanks for always being great 6thst Cosmoprof

these guys are always super professional and always ready to help you out… very nice staff… oh and btw kim w. you suck its a store for professionals and your not a stylist… get over yourself!!!

Hella rude flaming UN-​gentleman works here. I like to browse during my lunch break, and I have a few times before. but this guy followed us like we were stealing… Then he asked if I was with anyone, I replied, «no». Then he asked if I had a license, I replied, «no». Then he said I could not purchase anything if I didnt have a license. I already knew that! I replied, «I’m just looking». He quickly responded, «YOU CANT LOOK!»
WHAT THE HELLLLLLLLL… what do you mean I can’t «LOOK»? I have to close my eyes while I leave? Even underaged kids can look at alcohol they cannot purchase…
I’m sure you can look and browse in ANY store opened in SF… JERK! rude as fudge.

This Cosmoprof is the greatest! Everyone that works there is very helpful, and knows their stuff. Especially Brian, he wrote a novel for me about a product. hehe. Thanks Cosmoprof!

I always feel so welcome here. I started going here when I was a student at Paul Mitchell. I still go a few extra miles just to go to this one because the customer service is always so great. Deana, the manager, goes out of her way to be helpful.