Chrome Industries

My bag was fixed within 3 days! It was just the buckle, but i’m so glad they offered to fix it for free. Now I am able to use my bag again for the first time in YEARS. The shop is also super clean, organized, and the staff were attentive. You may spend a little over a hundred on a bag here, but I think it is worth it since their bags are durable, and the shop will fix whatever needs mending, for free!

Very happy with my Chrome Truk shoes (regular walking ones, not the cleat ones). I originally bought a pair a year ago through Zappos and wore them all the time walking and biking in Seattle. Unfortunately, after about 10 months the sole started to separate from the upper part and I decided to contact their customer service — after all, they’re all about durability. I got a response immediately and after providing pictures of my busted pair they shipped me a replacement pair within a week’s time. This particular kind of damage was covered by their warranty and saved me the trouble of having to re-​purchase another pair of shoes within 1 year. Hopefully this pair will last longer — I trust it and count on it! Thanks for your great customer service and efficient problem resolution.

AMAZING! I was forwarded to this SF shop by Chrome Industries HQ (who were great as well) and they were able to help me find the exact bag that I wanted. William and his crew were far more helpful than I expected. Their customer service was amazing considering that there was such a disparity in time difference made things even more pleasantly surprising. In the end I got exactly what I wanted and more so, definitely looking forward to working with them again and am more than happy to rock the Chrome Industries brand!
As for the bags I received two Kadets. I already have one and it is phenomenal. The quality is on point and I constantly get questions and/​compliments on it. The storage is enough for a DSLR, iPad Mini and a small notebook, which is really great for every day carry. The iconic Chrome buckle is an instant conversation piece but be wary of the excellent craftsmanship, it can definitely cause some damage. With great power comes great responsibility.

Shopped here a few times and the customer service is pretty much nonexistent. Came in to do a quick return and it was the most awkward 15mins of silence ever. No greeting, no questions, no eye contact, no goodbyes, nada. I usually don’t mind when sales associates ignore me (I prefer it) but when I need to interact with them I’d like to have someone with a pulse help me.
Pros:
— great products, it’s really quality stuff
— shops big, has a lot in stock and close to CalTrains/​Muni
— they have some great warehouse sales, parties and occasional weekend events
— it’s connected to a coffee shop if you’re into that kinda stuff
Cons:
— no customer service
— bags are expensive

Picked up a Barrage bag during their leap day sale. Got an unbelievable deal. Then ended up wanting a different color bag. The staff went absolutely above and beyond to make sure I was happy with my purchase. I also bought a couple of their organizers, and I can attest that everything is top quality and well made. If your looking for a burly backpack/​messenger bag I would highly recommend stopping by.

The two Jessies helped fix my torn backpack! I totally appreciate the professional and expedient customer service!

The website could definitely use some work. At the time of this review, the Custom Build your Bag section wasn’t functional and the store locator left a lot to be desired as well. 5 Dealers I called did not even carry Chrome products anymore so if you want what you’re looking for come to this location for a great selection and service.
I came in specifically looking for a red mini metro messenger bag. They had every color on the website and then some. Jason was a great guy, he showed me all the features of the bag and made some other recommendations for other bags as well. He had me strongly considering the Buran, I thought it was too large looking at the photos on the website (this is why I prefer to goto a Brick and Mortar Store), but I was surprised to find out they also have some custom bags for sale that the owner occasionally builds him/​herself. There was a Red CUSTOM mini metro and I had to have it! I ended up buying a laptop sleeve for my 15″ MBP which fits well in the bag.
I have to say that I’m a huge fan of this store now and very pleased with my purchase. I went on a Sunday afternoon and there was plenty of street parking nearby.

Shoes are awesome, and I would buy a pair again.
Customer service was terrible. Shoes run half a size to big, but they don’t tell you anywhere on their website at all. Took a few weeks for them to be delivered. Wore them once thinking it would be fine, but gave me really bad blisters. Sent them back, for an exchange for a half size smaller. It took a week for them to get there, another 2 weeks for them to look at them, another week for them to come to the conclusion that have been worn, and another few days for them to call just to tell me they’re sending them back and can’t return them because they were worn once.
So, basically I got completed ripped off because they have the worst return policy in the world, and the worst turn around returns/​exchanges.
I’m trying to sell them on eBay, for less than half the price they’re worth and no one wants them still. So, thanks for completely and utterly screwing me over.

awful staff. Customer service experience was horrendous.
What the staff lacks at the most basic customer service skills, the brand supersedes it with the quality of the product. — And that was the reason I paid them a visit this past Friday at around 1pm.
I went in with another buddy of mine — had they even greeted us or even offered to show us bags — not only would they have gotten a new customer but my buddy was also interested.
We walked in. The store was empty at the time. Not a hello. Not a may we help you. I am 6ft tall — I know I am noticeable and my buddy is 6’5″. I signaled the useless staff member at the end of the store we needed help to which he replied in a quite forced tone: «yes, what can i do for you?»
I explained my clear need. I know exactly what i was looking for. A backpack with lots of pockets.
He pointed to a single backpack and walked away. As if offering options, selling accessories might not have been included in his training.
In the mean time another staff member was just staring at a fabric for a customized backpack or messenger bag.
I walked away disappointed and angry at my absolute waste of time.

. I was amazed by the quality of customer service. Jeff Osborne in particular was extremely helpful & courteous. He helped make the exchange process (Problem with the zipper) quick &easy.A genuinely friendly guy! I couldn’t believe that I had the replacement from Chrome less than two days after I returned my old damaged one, WOW !! P. S– The Yalta bag rocks, completely waterproof and can hold a case &½ of Beer, Yay ! Best-​Steve G.

As a brief follow up to my post on ¹⁰⁄₅ disappointed customer service response they clearly missed the mark. Not only did the customer service gentleman handle the situation poorly but also they emailed me confirming they do not care if you receive the merchandise as it is not their responsibility to confirm delivery nor track it. Once again they failed to apologize for his rude conduct. I wish I could rate a minus and I hope they replace him or risk losing future customers.

As soon as I walked in I wanted to buy everything even tho I just needed a backpack chill workers and undoubtedly best customer service

I traveled from across the country and from Canada to reach this Chrome store. I love Chrome products, but being from Canada it’s hella hard to make myself pay that exchange rate/​duty/​shipping. You best believe I bought one of everything here. I have the mini metro night from pervious USA adventures and I find it small for lugging my laptop and anything else around town. I opted for a book bag style roll top that has a laptop compartment. I haven’t had a book bag style bike bag before, hopefully I like it. What I know I like is the winter hat and ladies hoodie I grabbed. The hoodie is superb quality, light weight with a great back pocket for the important stuff. I picked up a few other little things, but overall, the store is laid out great, displays are beautiful and the coffee is great. Make sure you bring some cash, since the Java is cash only.

If I hadn’t made that phone call and spoke to Chris just now, I think I would’ve continued loving Chrome as a brand and the store even better. Call me foolish, but there’s a certain pride and excitement about buying a product at the actual store. Surely I could’ve saved tax by buying online, but the sales experience I received when I bought it originally on 5÷19÷15 was spot on. Loved it and no regrets. My sales rep treated me well and knew the product inside and out. Proud to wear the bag and loving every moment.
However, I called today to ask about price adjustments for recent purchases made within 30 days since the Mini Buran has gone down from $ 140 that I paid to $ 104. Reponse from Chris?
«Why would I do that? Why would I give you a price adjustment? Why would I give you a sale price on an item you bought when it wasn’t on sale?»
A bit taken aback b/​c the answer should’ve been obvious. I bought the bag at full price and within 30 days, the price drops and I feel like I woulda coulda shoulda waited and gotten a much better deal. My fault? I suppose. Even if they don’t honor price adjustments within 30 days, Chris’s attitude just wasn’t on par with what I thought Chrome Industries stood for.
Chris was denying me a price adjustment and wasn’t even aware that:
A: There is an online price adjustment policy. I asked him specifically if there was a different policy for in-​store sales vs online sales and he tells me, «I know nothing about that,» as if it’s my fault that he doesn’t know his own company’s policies.
B: Their product was going through an online sale. Maybe it’s a company problem, but even if physical stores don’t honor their online price discounts, the reps should at least be aware.
Bottom line? Most retail stores, particularly manufacturer’s themselves (as opposed to vendors) would honor 30 day price adjustments on products that have gone down in price. Again, even if they don’t, Chris needs more training on how to response to customers who request one or inquire about it.
Ouch, left a bit of a sour taste in my mouth.

I love everything about this place, most especially the bags and seeing them being made in front of me! The space itself is great, and I even got a free headache one day from a PBR I received with purchase! Go Chrome! Love your stuff, love your staff, and I really love caressing that little red enamel winged horse badge because of how it makes me feel inside. Mmm. I know I’m not the only one.

I had an emergency when my old bag broke. I found one I really like thanks to Jason. Totally friendly environment when browsing for a bag. not pushy whatsoever.
Customization cost extra and takes a couple days. I couldn’t wait so I bought a precustom bag. Life time warranty and made in San Francisco. Go Giants!

Always a must when my husband and I visit SF. It’s a different experience to come to their store over shopping online. Staff is friendly and helpful when you’re trying on stuff. Chrome def holds up their quality after many years!

Very friendly service.
I bought some chrome Kursk bike shoes for spd cleats. The shoes are very sturdy. Much more sturdy than they look
The shoes rubber started separating at the toe and heel, and when I brought them in the staff replaced them once I showed my receipt. They were still under the one year warranty.
So while I wish the shoes were more durable, huge credit to the warranty policy and the friendly staff.

Picked up my Niko Limited Edition Camera bag (messenger) The bag is great! Service was even better! I believe her name was Christina. She was very attentive and pointed me in the direction I needed. I had originally thought the limited edition bag was all sold out, since it was online. Apparently like most retailers. They alotted a few for the store locations. I was lucky enough to score one, they had two available.
So Christina mentioned that fact to me and am very pleased I got exactly what I wanted.

Great people, great bags and great service. What I really like about them is that they’re honest, approachable and welcoming to all sorts of inquiries.
The bags are seriously the best out there. Not many can match the quality of the materials, the look and feel of bombproof bags, and the joy it is to own one.
They have a very generous sale section, and their coffee shop sells Four Barrel coffee for 12 dollars — that’s a steal imo.
Lastly, they are a good company that is worth checking out and supporting.
I plan to shop there often.

Amazing service. I bought a bag here several years ago. It ended up being used much more than I thought. Some of the stitching on the strap started to come undone. Instead of the typical retail «Buy another,» they fixed it for free. They even gave me a loaner bag!
The bag itself is great. It fits tons of stuff, and has lots of pockets and dividers. It keeps liquids in and out. Messy food deliveries in the rain anyone? It provides a comfortable riding position to carry weight on your bike, and doesn’t mess with your balance or widen your profile like some racks can.

Awesome service. As I walked in the employees hailed my entrance with exuberance.
I had only purchased Chrome products via the internet before and now I deeply regret those decisions. My Chrome Niko Messenger was pilfered a fortnight ago and I made my trek to replace it.
The employee assisted me forthwith and after explaining my situation to him, he proceeded to excavate a brand new Chrome Niko Pack from the back for me.
He also gave me a fat discount.
⁵⁄₅: Would Chrome again.

A mí hay empresas que me ganan con poquito, y hacer productos especialmente diseñados para zurdos es una.
La primera vez que vi una tienda de Chrome fue en Nueva York. Por aquel entonces yo era infinitamente más pobre y, lo que es peor, me había dejado varios sueldos comprando cosas en Nueva York. Así que, con todo el dolor de mi corazón, tuve que mirar las preciosísimas bolsas desde lejos, no sin antes prometerme a mí mismo que me compraría una antes o después.
Para quien no lo sepa, Chrome Industries es una empresa de nuevo cuño, devota de hacer productos que se lleven bien con bicicletas. Yo amo las bicicletas (aunque de un tiempo a esta parte, mi pobre bici está averiada y no la he vuelto a poner en marcha), y también amo las mochllas bandolera estilo mensajero.
Pero tienen un serio problema: con el vaivén de la bici, las mochilas de mensajero se mueven, caen hacia un lado y hacen que pedalear se convierta en una tortura. Así que cuando vi que Chrome había diseñado las mochilas para que se ajustasen perfectamente a todo, me volví loco. Estos bolsos no se caen hacia los lados, ni tampoco se mueven, pero no son mochilas (que a mí, personalmente, no me gustan mucho.
Como aquella vez prometí que me compraría uno de estos, durante un reciente viaje a San Francisco me encaminé a su tienda para comprar una de estas mochilas. Y, oh cielos, qué de cosas molonas tienen ahí. Me enamoré de varias bolsas, y ahí fue donde amablemente el dependiente me contó que tienen dos estilos: una para zurdos y una para diestros. Desafortunadamente, no tenían la que me gustaba en modelo zurdo, y aunque me probé las dos, me di cuenta de que mi modelo natural era, precisamente, el de zurdo.
Estoy encantado con mi mochila, la verdad. Ya tiene un par de meses, sigue como nueva. Es resistente, impermeable, cabe media vida y… todavía no he pedaleado con ella, pero en cuanto estrene la estación de alquiler de bicis que han puesto frente a mi casa, estoy seguro de que voy a estar aún más encantado.
Ah, por cierto, la bolsa es cara, pero tiene una garantía de por vida. Es más fácil que te canses de tenerla que que tengas que sustituirla por rotura…

In Love with their bags, bought my first one 31 October if last year, a black backpack with the Red Design/​colour.
Thinking about getting a messanger bag this weekend — a black & white one.
Their merchandise is class & the last experience I had in the shop was quite good. The standard is set a bit high given the prices & great gear.

Highlights
— How awesome is it to have a chrome shop and coffee shop connected to each other? Well ladies and gents, you can find it right here!
— Custom bag made to your liking and various add-​ons to further make it fit to your needs, right here!
— Clothes, shoes, all shapes and sizes of bags, right here!
— I’m loving how sturdy their bags are. FYI, fit to carry a case of beer with some of their larger messengers and still allow you to put on your back while riding a bike. Right here!
— I never really took notice of their clothing, but I may need to invest in one of their jackets the next time I come back. Stylish and fit is just right (smallest size they offer) for a small petite girl like me.
— The best time of the year to come is when they have a sale! Discounted Chrome items, I’m so there!
Improvements
— For a smaller frame, their bags without anything inside can get a bit heavy considering the weight of the buckle, but I have to say that you do get your money’s worth and the quality is really good.
Tip
— Street parking only.

Fantastic service, super awesome product. Their bags are 100% guaranteed for life. Although on the more expensive side, the bags are totally worth it. They’re designs are fantastic… you can even create your own if you’d like.
I also love the dry cleaning belt that goes around the store with hanging bags. Super nifty. They normally have a sale area with very affordable items.
Great location., parking is on the street. Good luck.