Cecilia Mui, OD

Can’t beat the price. The service is actually better than my expectation. This is the place to be to get glasses. Many chioces for the fame too. I paid more more thinner lens for my glasses

I really don’t like leaving a poor review for Dr. Mui, as I think she’s a very smart, talented doctor, but the overall experience at her office is definitely lacking. I’ve been going to Dr. Mui for 6 month eye checkups for a few years now because of how close it is to my apartment (and I’m lazy). Aesthetically, the décor and general lack of upkeep is worrisome; it’s easy to look in and assume that you won’t get quality care. They could definitely use a new look AND a computer system. Yes, everything in the office is handwritten. All patient notes and files are just written on small pieces of paper held together with a rubber band. Not the most encouraging. The rest of the staff is rather deplorable. Not only can they barely speak English (making an appointment on the phone is practically impossible), but they tend to be rude, and have attempted to speak to me with food in their mouth during my lunchtime appointments.
Dr. Mui, on the other hand, is a joy. She is quick, thorough, and informative. Her appointments are also rather quick, 20 min max for a checkup, which I really appreciate. Her lack of equipment, however, sometimes makes me wonder if she’s missing something, as my previous eye doctor used many different pieces of machinery during my eye exam.
Basically, if you’re looking for quick and easy, and can overlook the rundown look of the office, check her out. If you’re expecting a polished doctor’s office, look elsewhere.

Dr. Mui and her staff are lifesavers! My dear friend had a bad fall and broke his glasses. He’s been in the hospital ever since. Unfortunately the hospital can’t provide glasses (my friend is not able to travel to an optometrist.) Even without his prescription, Dr. Mui was able to work with the broken glasses and get him a modified pair. Because of her willingness, patience and sincere compassion for my friend’s situation, he’s able to see clearly as he works on his long recovery. Thank you, Dr. Mui!

If you’re reading these reviews and thinking about whether or not you should make Cecilia Mui your optometrist, let me start off by saying that it’s unfair if you take Selino V.‘s review into consideration.
What does the service he got from the Mission office? HE DIDN’T EVEN GO TO THE SAME OPTOMETRIST. The review is for the completely wrong business!
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Now that we have that out of the way, I recognise that Cecilia Mui’s office is not for everybody. I mean, if you’re a sensitive pansy of course who wants to believe they know better than an optometrist who has been in the business for years… skip over this place. On the other hand, but if you want cheap prices for efficient service, I highly recommend this woman.
Language:
I first came here years ago with my grandpa on his recommendation because he wanted me to go to an optometrist who can speak to him as well (so he can understand what’s going on). Her office is bilingual, mainly Cantonese and English. Her receptionists have passable English, but no worries — the doctor herself is 100% fluent.
Customer Service:
Like I said, they don’t really try to cater to your sensitive emotions. They’re not afraid to tell it to you like it is, so to speak. If you’re trying on glasses, they won’t be afraid to tell you if that pair doesn’t complement your facial structure. I personally think it’s hilarious, but some might think it’s insulting. Like I said, not for everybody.
Price-​wise, it’s 99 dollars for consultation as well as basic glasses and goes up for more expensive frames which is pretty good if you’re like me and you don’t have insurance. Cecilia Mui’s prices are by far the cheapest around.
If you can handle the Cantonese no-​frills attitude, you’ll get a great experience.

I have been seeing Dr. Cecilia Mui since 2001 and she is the best optometrist yet. The prices are fair and she takes good care of her patients. She’s got great staff and parking is quite convenient with the garages nearby. There are times that I can drive by and they’ll drop off as no parking is available.
As for the other reviews Dr. Mui might come off arrogant, but if you actually listen that isn’t so. I have tried other optometrists in the area and that was a big mistake had to come back to have Dr. Mui fix correct the misdiagonitc from another optometrist.
Also I thought my prescription was off or something was going on with my eyes. She will take time out of her busy schedule to ensure that I have the proper prescription and make recommendations on how to resolve my issue.
She’s been practicing for 20 years and she is highly experienced. So if whether you are looking for contacts or just a pair of glasses this is the perfect place to stop by and get taken care of. Other optometrists do not take the extra step as Dr. Mui’s office does.

Dr. Mui has been my optometrist since 2000? Anyways, she is a very friendly person with 20+ years of experience in this field making a knowledgeable eye doctor. Her prices are reasonable with a bigger selection of glasses and contacts. The glasses I’m wearing is either my 3^rd or 4^th pair of glasses that I’ve bought at her office. My parents get their glasses at her office as well. Overall, I’ve had a very pleasant experience looking for the right pair of glasses at Dr. Mui’s office.

Quite a divided opinion here. I come out on the favorable side. Dr. Mui is pleasant, her prices are great. When I broke some frames I bought from her, she cut me a great deal on a replacement.

BEWARE!!! If possible, I would rate this a ZERO star. I’m a quite tolerant person, but this was a nightmare experience that is worth my time to share with others so they don’t have to go through what I had to.
First of all, I must agree with the previous review by Cingular Wire Less R. «The people there aren’t very nice.» Cecilia, if you ask me, comes off with quite an arrogant air. Like I said, I am quite tolerant, so I can let that go as long as I get what I need from them: my eye exam and contacts.
So, they told me I can come back in 1 – 2 weeks for them. They told me it’s usually just a couple of days, as in within the first week. I called a week later to see if they’ve arrived. They said it hasn’t been shipped yet. I was patient, because they DID tell me one to TWO weeks. After week 2, I went into the office. They STILL aren’t there. I waited another week, and apparently Cecilia wasn’t there, because she was on vacation. My question: what does her being on vacation have to do with my contacts arriving in the mail, not to mention that it was an in-​store pick up that I had to make anyways?!?
Well, what can I do, right? I just had to wait. After Cecilia came back, which was another week, I dropped by the office again. They finally arrived. But guess what? I went home, trusting them to be professional, and responsible, so I didn’t double check anything before I left the office. BIG MISTAKE!
When I got home, about to open a box of the new contacts so I can finally see again, I realized they were WRONG! My left and right eye do not have identical prescriptions. I came home with one correct box, and the other wasn’t even right for me! If I was careless enough to skip looking at the box and what not, I would have just been wearing the wrong contacts for my eyes. They’re my EYES for golly sakes, so that was it! I was furious!
I had to go back, raise my concern to them about their irresponsibility and guess what? wait another few days to get the correct ones back to me. Hm… let’s see… that’s over a month, nearly a month and a half for my contacts. Compensation? None. Service I received during my last visit? Terrible, and full of attitude. I’m sure they thought I was one of those difficult clients, but I feel that I had every right to raise my concern to them and lose my patience finally after a month’s time.

Thank goodness for Dr. Mui! I woke up this morning on the wrong side of the bed and to top it off my last pair of contacts cracked the moment I put them in my eyes. Damn it! So I had to rock my glasses (circa 2002) all day and it really irritated me. Went around to a couple of optometrists and no one could get me today except for Dr. Cecilia Mui. She scheduled me for this afternoon and considering I hadn’t had an eye exam in a few years, it was definitely time! She did the exam and ordered my contacts within 40 minutes. Very painless! She then gave me a trial pair to rock out in for the next few days till my order comes in. Thank goodness! I often forget how lucky I am to have contacts sometimes and today I was reminded.

I always get my glasses and contacts here. Dr. Mui is really sweet and makes good conversation and she knows my eyes pretty well. I always get my stuff on time and if I ever need an extra pair of contacts cause I lost mine, she’ll give me a sample of contacts in my prescription til next month when I open a new pack. ;D

I can only review the service I got from the 5^th Street office (71 5^th @ Mission). I can’t remember the man’s name that examined me but I will never forget his hair… or whomever it belonged to.
I have been there several times over the last three years and the office always seems to be on the brink of collapse. Always understaffed and overbooked. Often there is no one there except the guy doing the exams and he’s doing everything… answering the phone, checking insurance, doing medical procedures. It’s strange.
On the last visit the guy said, «Your insurance only allows an exam every two years so I’ll have to charge you for this one. If you want to wait I can bend the rules and give you another prescription without an exam». He then refused to hand over any records of my visits to his office.
I called my insurance company later on and it turns out that he was «inaccurate» in his understanding of my benefits. Basically, he lied.
I don’t like this place.

A master at optometry. A USC Grad, and she’s been doing eye-​care for 20 years, plus she know what she’s doing. Her glasses and contact-​lenses are the latest and affordable. If no insurance, she will negotiate and compromise with you. That is how friendly she is and a great-​friend.