Canyon Pacific Management

We switched to Canyon Pacific from another company about a year and ½ ago. The difference has been night and day. JP is our rep and has been helping us survive our large construction project addressing defects in the original construction.
He’s been able to manage a large list of deliverables and keep the most important ones moving forward. He’s uniformly helpful, and has guided us through a number of problems with the project. While doing this, he’s simultaneously managing rules enforcement, compliance with fire regulations, and all the miscellaneous things that breakdown in a typical condominium project.
As a board member, I’ve been very satisfied with his abilities and performance, and would recommend him to any association that’s looking for a sound property manager.

I find it interesting that the reviews on this company are extremes, which should make you suspicious of the sources of the 4 and 5 star reviews… and I can only hope my review will discourage you from considering Canyon Pacific Management for your HOA or property. INCOMPETENT, ARROGANT, NON RESPONSIVE. The incompetence and lack of follow through has cost our HOA thousands of dollars in only two short years. And it won’t matter which community manager they assign to you. We had four in two years with only one who was competent, but he quit CPM within months. The worst property and HOA management experience EVER. Look elsewhere.

Canyon Pacific has been our HOA Management Company for around 8 years. We have no reserves to speak of, no emergency funds, we are special assessed to death, have high HOA fees with no amenities. There’s not been any improvements to the property just endless maintenance and repairs. Sandy has allowed the board to capriciously enforce the by-​laws and discriminate. I never received notices of board meetings for years and have not been allowed to view the general ledgers or see receipts. I believe there’s illegal things going on and when I bring them up, I’m referred to Sandy who is rude, supercilious and extremely insulting to me. He’s slandered me and denigrated me for no other reason than me requesting financial transparency. Tom Scripps backs him and his bad attitude. It’s terrible how abusive they have been to me for suggesting a few money saving approaches to things. Sandy has even gone so far as to say I’m not disabled when I am. He’s gone out of his way to mock me and has threatened me with legal action, threatening to take my condo away for posting my negative review. Honestly I’m beginning to feel like I need to get a body guard and place security cameras on my unit all for asking to have financial transparency and see some receipts which our By Laws give me the right to see, as does the Davis Sterling Act.

Looks like a few people like Canyon Pacific as tenants/​lessees but not from a homeowner point of view. As a homeowner, they’re ok but my HOA is getting minimal support. We haven’t had an election in over a year and haven’t had an Annual Meeting for 2 years. Add to this, we’re paying a 30% premium from our last management firm. I’m not sure how to justify more than 1 star.

Canyon Pacific has been great so far since I first began working with them in October 2014. Very nice people. Lease signing was a breeze. Maintenance crew has been able to address all of the little issues we had. The company always uses high quality materials (faucets, light fixtures, etc.) so you know they actually care about longevity and their places looking nice. Like someone else mentioned, they are there when you need them but not when you don’t.

Just moved out of an apartment managed by Canyon Pacific Management and have to say that it’s been a great experience! Very quick response from the company whenever we had any issues. Having bad management before, I really appreciated that!
Thanks for a good year!

Christopher is new to the company and has already made a difference in getting things done! The previous employee managing the building we occupy never had the water shut off valve fixed after being informed about the issue. Whenever the water in a unit needed to be shut off, it had to be done by calling the fire dept. to have it shut off at the street level. This is timely and costly. Thanks for doing your job and referring professional’s that saved us a lot of $$ and got the job quickly and efficiently.

Over the course of the last decade +, our HOA has had multiple property management companies manage our 63 unit hi-​rise building and advise the HOA Board. As a multi-​unit building in SF, there are multiple responsibilities including meetings, minutes, day to day operations, inspections, budgets, reserve studies, supplemental assessments, homeowner voting, a variety of personalities, etc. In the last 5 years, CPM has been our property manager and my experience as a unit owner has been the best its ever been. CPM provided information and documentation and information which I should get as an owner, but which was rarely provided by the other management companies. CPM is competent and professional. More importantly, they conveyed and provided an atmosphere of cooperation and communication among the Board and owners and were immediately responsive to inquiries or questions regarding building requirements or repairs. While I didn’t contact CPM often, when I did, they were there to help.
I would highly recommend Canyon Pacific for your consideration if you are looking for a property management company who is knowledgeable about requirements for HOAs and about handling day to day operations of the building. Joel Russo and Sandy Oxley were our managers and, in my opinion, they did an outstanding job.

Our HOA was managed by this «management company.» As far as I could see, and likewise was the opinion of my building co-​owners, these guys just diverted a tidy sum from our HOA funds for pretty much minimal service. If they did anything right, it was at least being able to account for where our funds were spent.
But when it came time to do repairs, instead of finding us professional and affordable tradesmen, they sent us obviously unskilled company employees who probably get paid like $ 12 an hour, but the company had the audacity to submit bills to us charging more than $ 50 an hour I think. Ridiculous bills, like three hours to adjust a door and change a door knob that I could change in 20 minutes. $ 50 to change a light bulb. That kind of stuff.
I’ve met Tom Scripps, a somewhat likeable guy, but obviously his primary motive was to make money off of us, which is fine, but a lot of us just did not see the value. I cannot say that working problems out with this company provided a smoother runnng HOA than what we had before we hired them. A lot of money charged over the course of time, but very minmal services were provided. My advice… find someone else to help run your apartment building or condo complex. There are better, more competent outfits out there.

I had concerns regarding a window in my condo and could not get the help I needed from the company that installed the window. I called Joel Russo from our management company and he said he would look into the matter. I felt skeptical after getting the run around from others but to my pleasant surprise Joel came through. He answered emails and phone calls promptly and also arranged appointments to havemy window inspected. Joel has been very professional, reliable and true to his word.

My girlfriend and I have been working extensively with Tom of Canyon Pacific. We have contacted him for several issues — signing the lease, getting keys to various doors, accessing a utility box, etc. — and he has been responsive on all of them. I have been able to reach him by phone, email, and even text message. We’ve lived in our place for three months and I have no complaints so far.

I have rented a property that Canyon Pacific manages for over a year now, and found them to be a very honest, reputable and professional property management company. They are the type of managers that are their immediately when a problem arises and you need them, and then invisible when not needed. I have interfaced with the president of the company, Tom, and always have found him to be quick and responsive to issues and needs.

One of the worst living experiences I have ever had. The employees at this company are disrespectful to owners, tenants, landlords, and neighbors. I once asked them to check out mildew growing in my bathroom — they stood me up and never showed. If you like a management company who is consistently rude to you & doesn’t help improve your building — then Canyon is the way to go.