Button Down

Great store and great service. Beautiful clothes for men and women and very accommodating on a return!

An unnatural act was committed at Button Down! That is, the sales staff was unnaturally courteous and polite.
Is this the result of my review? Modesty prevents me from taking any credit. Or was it the unflagging march of other bad reviews?
That being said, the nature of Button Down’s courteousness is unnatural in that the current sales staff acts polite the way you might act when your mother in-​law «requests» that you to take out the garbage. «Yes, ma’am.» «But of course.» «Right away.» As of course, you grit your teeth.
Is it better than before? Well, yes… but still not pleasant. Then you must ask, should shopping be pleasant? Should life be pleasant? Or should it be like an evening with your in-​laws?
Dear reader, you must decide.

I have been shopping at the Button Down since they were on Fillmore and would follow them anywhere. Michael, the owner has a great eye and fills the store with delicious clothes and accessories.
The manager and sales people are delightful and will help you find the perfect piece to go with what’s already in your closet. I wear pieces from BD that are twenty years old and still get compliments. They have classics that always have a feature or detail you wouldn’t see elsewhere. They know what’s «you» and what’s not and will offer a frank opinion. As for the sidewalk sales, they’re not to be missed.

I am utterly shocked by how I was treated. I had a credit and couldn’t use it quick enough. I felt like a male version of pretty woman in this store. And the attitude was placed on the wrong person… if you want to talk old school and sophistication, I’ll be happy to share the boarding school I went to. But I don’t wear this as a badge, so the ‘You’re lucky to even be in this store’ attitude is a joke. Get over yourself Button Down. I can get far nicer shirts at Pink for half the price and proper customer service. Entirely underwhelmed and will never spend a cent or send anyone here to shop again.

I’ve been a customer since Button Down was on Fillmore for myself and my wife because of their exquisite taste and selection. Yes, they have high-​end brands which aren’t always in within my budget but what the other reviewers failed to mention is that they have good price points – many less expensive but just as impeccable choices. I have several items that have lasted for years because of the fashion and quality. I’ve always found the sales staff very friendly and what is refreshing for me is perhaps what wasn’t to a couple of reviewers: they’re not aggressive nor do they hang over you like many other stores which I avoid just for that reason. As long as I’ve been going there, with rare exception I’ve never felt an «attitude» nor like I’m being patronized. Button Down is a pleasure to shop in.
Dr. Michael H

An excellent neighborhood boutique that is a welcome (albeit more conservative) alternative to the Union Square shops (NM, WB, Barneys and Saks). I find that they have unique styles and, unlike the others, I find the staff to be friendly and helpful. I have been shopping here for 20 years now (beginning in my 20s) and they consistently help me look professional and sharp.

Beautiful clothes, great quality, very very expensive, but good sales during the year. Been shopping here for a decade or more but we just dropped in during a sale to look around and were treated like poo by a saleswoman. My husband wanted to try on a sports coat and asked the saleswoman what size she thought he needed and she replied, «I don’t know. What size do you wear?» in a real «why are you bothering me» tone of voice. Think we’ve outgrown this spot and anyway this will teach us we shouldn’t be spending this much on clothes. Shame on us for trying to shop above our station in life! That saleswoman sure sniffed us out correctly. Next stop Old Navy!

Def for the Presidio Heights older crowd. If you are looking for a Barbour jacket or a silk ascot a good place to go. They do have some good sales a few times per year.

My husband went in to update his wardrobe with some new shirts and since he only wears button down collared shirts, this was the place. They have a huge selection of these in all kinds of snappy patterns — stylish, modern, and also traditional looks. He happened to be the only person in the store. Since I wasn’t shopping with him, he needed a little bit of assistance. But, the two sales people were in conversation, and acted bothered to have to help him. This is just so old. In this economy, customer service is the call of the day. I guess this store really doesn’t need to make money. Lucky them though — he still dropped half a K. Additionally, when I went in to pick up his shirts, they handed me a set of hung shirts in plastic and then when I told them I would be shipping them to him, they looked at me dumbfounded. Asked me if I wanted a bag instead. «Actually, do you have a box» I said, thinking that maybe they would fold them extra nice for me and put them in a box. They said «we only have gift boxes». Oh, I guess $ 500 doesn’t qualify me to have three of their adorable striped precious gift boxes, even though any moron can figure out that three gift boxes will fit a whole lot nicer into one shipping carton than three loose expensive man sized button down shirts! I was done with their attitude, and left. Bye Bye Button Down. Nice merchandise but can do without the attitude.

You are 55. You have cash to burn. You want a look that says ‘expensive, but I can’t figure out what designer that is.’ In fact, you want to look like all those Milanese men who have eschewed crazy D&G prints or Versace satins for the ubiquitous, «I’ve been hunting for truffles in my impeccably cut English country house inspired clothes» look. So you go to Button Down where the average customer age is something more like 65. Plenty of Luciano Barbera, Etro, and other Italian brands. If you have $ 345 to spend on a single button down shirt more power to you, but can I please direct you to
10 shirts for the price of your one. Literally.

Very fancy clothes, mostly imported from Italy.