Better Homes and Gardens Magazine

Had no idea that BHG Magazine has their offices locally. Anyway, they are a mess. Issue is late, and contacting their customer service dept. is fruitless. I contacted them via their Contact Us link because I want to know why I cannot report the Sept. 2015 issue as missing now as I have not received it to this date. Issues are usually received no later than the second week of the new month. The local post office has delivered my other magazine issues already. The BHG website says to wait until Sept. 22^nd before reporting the September issue as missing yet for the October issue the date to report that one as missing is Oct. 8^th. Such a big difference. By the time I wait for this supposed September issue, which must be lost at this point, to show up ¾ of September would have gone by. It would be considered an old issue to me by then.
Upon sending my message their system sent me an automatic email basically stating:
Thank you for contacting Better Homes & Gardens Magazine Customer Service.
We have received your email and it has been forwarded to a Customer Service Representative for review and resolution.
Well, it has been three days now without any rep. replying to my query.
They are glad to receive one’s subscription payments, and are quick to cash one’s check. But once they do so expect no customer service.

I have always enjoyed this magazine. I love the articles that deal with Entertaining/​Recipes and those about Gardening. The gardening articles have inspired me to do some gardening on my patio. The magazine also has articles on Home Improvement, Decorating, and Beauty. All around it’s a great Family magazine.
They have the traditional print magazine as well as a digital copy for the App on your phone/​tablet. Also, on their website you can find many articles as wells as some videos.
This is a great business with a great product!