Bernardo D Gonzalez, DDS

I give this Dental office a 4.5 out of 5 stars. But since there is no option for 4.5 stars, I will round UP to 5 stars ;) Good service. Receptionist is very nice (sweet). Dental work was good. Had a crown done. I’m happy with it.

Dr. Gonzalez is a great dentist and his staff is very nice. I have always had great treatment and continue to be very pleased with the work. This may be the best dental practice in the Mission. I have never wanted to go anywhere else.

Dr. Gonzalez is amazing! Not only is he the coolest dentist you will probably every meet, but he also is amazing at what he does. Staff and support team are all very friendly, genuine and on top of it! Definitely check this place out if you live or work anywhere near the Mission.

I have been going here for many years! We Love Isabel the front desk Manager, shes very welcoming and friendly. Dr. Bernardo is great & they dental assistants are very sweet! I came in there many times in a panic and he fixed every single one of my issues! Now I love my smile!!! Ill see you all on my next cleaning!!!

I want to start by saying that I love coming to Dr. Gonzalez Office. The Staff is very Friendly and welcoming. Especially Isable Diaz the Office Manager. They have been so fixable with my husband schedule. They get him in on time and never have to wait Long like another places!!! Best Place in the Mission!!!

Receptionist — friendly, sweet.
My experience with Dr Gonzalez:
Biggest takeaway: his bedside manner needs work. A lot of work. He did not introduce himself upon meeting me. He placed a bib on me and that’s where he deposited his instruments. He didn’t put glasses on me. He didn’t seem in tune (or ignored) my reactions which showed pain.
He was conversational, and doesn’t seem like a bad guy, and I’d probably think he was a cool guy if I met him at a Mission dive bar and wanted to learn about faded rock ‘n’ roll glory… but I don’t want him poking all up in my mouth with sharp instruments.
Dental Hygienist: honey, is this your first time at the rodeo? This lovely young gal wanted to have a conversation with me while she was cleaning my mouth, and ask questions that were NOT yes or no answers, and seemed surprised that I responded with just that: GIRL THERE“S A SPINNING TOOL IN MY MOUTH. I CAN’T TALK. I can nod. But don’t ask me to elaborate on my answers. Again — there’s a tool in my mouth. That you’re controlling. At least know to turn it off if you want a response.
Anyway, it’s not «bad» dentist. Nice people. Just not a good fit for my oral needs.

I have been going to Mr. Gonzales for close to 25 years? Anyways, I have only gone there because its been a good service, no complaints and my teeth are always taken care of. I felt compelled to write this review for his place since its been my honest experience.

The experience was beyond great from the great customer service the front desk Staff exhibit to the extreme professionalism of Dr Gonzalez and the hygienists couldn’t ask for anything more.
I have been seeing Dr Gonzalez since 1991 and my experience with his practice is one hundred percent totally and completely positive. Big thumbs up to Isabel the front desk who greet everyone by name and all make you feel right at home the atmosphere in the office is relaxed with always playing good music. Gloria the office manager makes a person, in this case, feel like a true friend. I feel Gloria deserves a salary of a quarter Million dollars a year. She is that good! You should hire people just like her. She is one in a Million
I have been a patient of Dr Gonzalez patient for 22 years never left his practice. I have had everything from routine exams/​cleaning to emergency root canals & crowns, and have always received the very best of care. (I can honestly say I have never felt one bit of pain while sitting in a chair in this office). Dr. Gonzalez never tried to sell me any additional /​unnecessary dental work. His work is excellent he just replaced three of my old crowns with crowns that are made with a newer material they look like real teeth
His office staff has always been top notch about filing insurance claims with Delta Dental for me. My co-​payments paid the Doctor never amount to much ever
Allways a great experience at Dr Gonzalez Office

I have mixed feelings on this one. I have the Costco Dental Dental plan because it’s the cheapest I’ve been able to find. Even though it’s Delta it’s an HMO so your options are way limited. I looked at the list of 17 dentists available in SF and only 2 didn’t have terrible reviews. I hoped that it was just people complaining too much about a dental office experience in general, but there’s a lot of dentists with great reviews actually, so apparently the Costco option isn’t the best way to go. But when you are limited financially, you go with what you can. Having any kind of dental insurance is better than none.
So I chose Bernardo because I heard he didn’t try to upsell and the whole rock and roll thing was cool. They’re right. He didn’t try to get me to get things I didn’t need and he’s a musician who loves rock and roll with some cool decorations in the office. And he’s a nice guy. That’s the good stuff.
I had Dr. Gonzalez for a year. I knew I had some cavities that I needed to have filled. Even though it was 4 (which I assumed would be done in two settings max, he scheduled it for 4 appointments. I got my first filling and all of a sudden a tooth that never hurt and wasn’t sensitive made it impossible to chew. The filling he put in was so sensitive I had to switch to chewing on my right side for the 2 months it took me to get another appointment. I saw him, told him what happened, he pulled the filling and did it again. No dice. It still hurt like hell. Got another appointment and showed up to tell him. He completely rude and dismissive, told me it must be something wrong with my teeth, and of course didn’t fill one of the other 3 fillings either (though I’m not sure I wanted him too). He simply signed me up for the next appointment and said I needed some kind of dental surgery to correct his mistake and it would be another $ 450. Didn’t even wait for me to respond, and walked off. Almost couldn’t have been more insulting short of shouting obscenities at me. The desk lady (who was always friendly to me) asked me when I wanted to come in, and I said no thank you. So 4 appointments at Dr. Gonzalez’s office got me a bad cavity filling that to this day makes it so I can’t chew hard things on the left side of my mouth.
Also while there is a wait, I’m used to that with any medical office. But there’s an added problem. He has a slightly annoying habit of treating 3 or 4 patients at once. So the 1^st wait is in the waiting room. Then he puts you in the dental chair, and does part of each procedure by bouncing back and forth between all the people in the office. It takes forever, and it loses quite a bit of the personal touch (even though he is usually a relatively friendly guy). And if you get caught sitting in the one chair with a slight decline that makes the blood rush to your head, you may be in it for 10 mins before he acknowledges you, ha ha.

Dr. Bernie Gonzalez is an amazing dentist — definitely is responsive to handling pain — you never see or feel the needle coming and the atmosphere in the office is relaxed with always great tunes grooving!
I absolutely love the hygienist– very gentle and your teeth feel great! The office staff is on the job and always remember you!
Great experience at the dentist!
Stephanie

I only write about the very best, and the very worst. Well, this was the very worst.
I found this doctor’s card while going through some old papers and flooded with bad memories, I decided to look him up on Unilocal to warn others. I went to see him years ago because he was on my insurance list and he was the closest from my job. I found him to be inept and obnoxious. He made no effort to even hide that he didn’t care about you as a patient, and he acted like he hated his job. Maybe he wanted to be a rock musician but couldn’t make it, and decided to go into the medical profession to make money, I don’t know. He had me coming numerous times for treatments that could have been taken care of in one or two visits. I ended up switching to another dentist before the course of treatments was over. I would never recommend this dentist to anyone. He doesn’t even deserve one star. NO BUENO.

Dr. Gonzalez and staff are wonderful. Dr. Gonzalez is a remarkable dentist!

I had similar experience as Maria. The wait was ridiculous. The staff don’t really care about their clients either. They don’t even bother call me to setup appointment for regular checkup even I filled out the postcard after first visit. They called me after a year or so to set up an appointment for cleaning. WTF, I switched my dentist long time ago. This place might be for you if you are Spanish speaker. The hygienists don’t do quality work. My gum bled and teeth always got stained. I asked them about this issue. Instead of educating me how to brush and floss properly, told me I need deep cleaning every year.
I switched to Dr. Karsant on Alemany blvd, I’m very happy with him and glad I did this.

When I first started going to Dr. Gonzalez I loved that his office was located in the Mission and that it felt familiar. At first the wait to see him with an appointment was a few minutes, but with every year it seem to get worse.
The last time I was there, I was made to wait 45 minutes! They kept telling me I was next, and when I was finally in the chair, it took them 10 more minutes to get to me and hurried me out the door.
I’m SO disappointed — I really enjoyed that Dr. Gonzalez never tried to sell me any additional /​unnecessary dental work and I trusted him. But when I take time off of work to see the dentist I expect to be seen right away.

Dr. Gonzalez is good at what he does but takes forever to finish his work you have to keep coming back. I like how pretty much everytime I have an appointment I get seen on time unlike everywhere else appointments don’t mean anything your still sitting around forever waiting. Staff is always very friendly and helpful.

Bernie is a great dentist and great guy to boot.
I have been going to him for over 20 years but once I screw up my benefits and had to go to another one.
Oh my God what a scary nightmare! The guy was bargaining with the cost of a root canal like they do for a blue rug in Egypt.
Bernie is amazing and he really knows how to work without much pain!
Cool office too, it’s sort of the annex to the Rock & Roll Hall of Fame with gold records and cool posters.
There are a lot of scary dentists in SF but Bernie is not among them.