Bedroom & More

Eric is a joy to buy from. I needed a nice, firm king-​sized mattress and Eric was full of information and helpful facts. He knows his business and his product, and he’s compelled to get his customers the right mattress for them — as opposed to the most expensive. Delivery was fast and efficient; my mattress arrived at the store a little later than expected and he was so communicative about it. The delivery service he uses — LUGG — was magical. I still don’t know how they managed to get it up my convoluted stairway and into my apartment. But I’m amazed and thrilled. Thank you Eric!

First went to Eric looking for a mattress and the Copeland Astrid bed. He was super helpful and even directed me to another store to look at mattresses. I then ordered the Astrid bed from him and he gave me a loaner box spring even though i bought a mattress elsewhere. When the bed frame came it was damaged, not installed properly and also had some factory defects going on that made the bed squeak. Eric worked with manufacturer to get it all repaired and even came to my house with Copeland sales rep to fix it!

Amazing selection and shopping experience when I recently ordered my Astrid Bed.
Eric is very focused on proving great customer service and solid recommendations to meet your furniture and mattress needs.
He was patient with my long list of questions & was responsive both in-​store and via their website. I would highly recommend Bedrooms and More to others.
If I could give 10-​stars, I would.

Bedroom and More has a great inventory and excellent customer service. Eric was extremely helpful and very polite. He went out of his way to make sure I was happy with my purchase.

Eric was super helpful and very polite.

I came in here after a completely bizarre shopping experience across the street at McRoskey. This place was like a breath of fresh air. It’s large, with an extensive selection and the owner was knowledgeable, friendly and very low pressure. I found something I liked, but ended up getting a better price elsewhere so I didn’t get my mattress here. My boyfriend did end up spontaneously buying a really great couch from here that was well priced and that we both love. Delivery was painless and the guys who brought the couch were great. This was an excellent shopping experience and I highly recommend this place.

There is a lot of low-​end, poor quality furniture out there. If you are willing to pay a little more to get excellent quality hardwood furniture that will last a lifetime, go to Bedroom & More.
Eric was very helpful and went out of his way to ensure that our experience was perfect, which it was. We bought two new bedframes, two night stands and short chest of drawers. The beds are rock-​solid, very high-​end hardwood construction, and grown and assembled in the USA (Vermont).
Delivery was right on time and the guys were professional and friendly.
Go to Bedroom & More when you’re ready to step up to quality furniture that will last a lifetime.

Update– had to contact the Simmons manufacturer directly to address my defective mattress as Eric the owner of Bedroom and More did not set up an appointment (after he said he had done so) to have someone inspect my mattress.
Eric also told me I’d have to pay a «fee of $ 75» to have an outside inspector come out (Simmons, is sending out an inspector at no cost to me– and they told me that they never charge for inspections, btw– only $ 85 to ship you a replacement mattress).
When I spoke to a simmons rep. (after several months of trying to reach a live person) — they contacted Eric at Bedroom and More about me and my mattress to see if he would take care of the problem on his end and he refused; claiming that I was totally hostile and he wouldn’t come over to inspect my mattress as he «feared for his safety» !!!
He also lied to the Simmons rep and told them that during our last phone conversation I never mentioned to him that I was pregnant (which I did in fact mention to him as a last ditch attempt to get some empathy/​customer service from him– which didn’t help at all– he could care less).
Eric also forwarded all the emails I’d sent to Bedroom and More to Simmons, trying to get them to believe his rants that I’m the one being unreasonable and abusive, and guess what, since my emails were totally reasonable (if not disgruntled by the 10^th one after getting no help) Simmons has agreed that Eric isn’t being honest.
Again Eric obviously puts on an act that you, the customer are completely hostile, abusive and nuts if you have the audacity to come to him expecting him to address an issue you’re having with a defective product he has sold you.
I was totally nice and professional when I came to them for help starting back in december, and he made me out to be a unreasonable nut job. Eric also denies his own company’s website– on which it clearly stated that if you have a warranty problem, they’ll happily come to your house and inspect your mattress (which they’ve now updated /​removed from the site since this fun started).
Again I’m pregnant, so sleeping on a bum mattress and being yelled at by a store owner, which is unacceptable under any circumstances, was extra fun.
PS to anyone who needs to get through to Simmons/​Serta– about a warranty issue-​go message them via their Facebook page– noone answers their customer service email or phone number.

You can buy the same sofa sleeper made by American Leather at Macy’s for hundred of dollar less with better customer service. I really wanted to buy this from them, but with no returned phone calls and with some story about no discounts, I bought the same sofa sleeper from Macy’s for $ 2632 vs $ 3346. Trying to illegally charge me sales tax on the shipping was the final insult.

I am amazed at the level of customer service. Eric went above and beyond and I can’t thank him enough. He went out of his way to fix something that was an error on my part and was very determined that I walk away a happy customer. I plan to shop here in the future.

I’ve been spending more time than necessary thinking about what bed and mattress to get. I visited lots of stores and read up on natural versus manufactured and looked at bed frames everywhere. At the end of the day — I bough a beautiful bedframe and mattress. Eric took great care of me — helped me think about what was right for me and provided excellent service.
At the end of the day, if you want to feel good about the purchase as well as the product this is the best place to buy a new mattress in san francisco.

Thank you Eric for providing a great experience and great sleeper sectional. American Leather products are awesome and your knowledge of the product is second to none; they are fortunate to have you as a distributor.
Thanks again for everything!

Before seeing Eric at Bedroom & More, I was shopping for a «high end» mattress for several weeks. The major chain stores were a huge disappointment. Big stores were trying to sell me what THEY wanted, not what I needed.
Eric was fair, honest and direct! Made the deal; free delivery on time the next day. The entire experience was perfect in every respect.

Any fool at Macy’s or Costco can sell you a mattress. The key to a good experience is getting the right mattress for your body and sleeping style, AND should something go wrong with the purchase (warranty or just the wrong mattress for you, personally), getting help with a replacement mattress.
We as San Franciscans inherently want to do right with our purchasing power and thus tend to go with the independent businesses where we can. Friends, this practice works fine for buying pet toys and handicrafts like bird-​embroidered handbags and animal-​shaped headwear; not so good for purchasing an expensive mass-​produced consumer item with inner parts that are more or less concealed and enigmatic.
There’s a reason why the big mattress players on Van Ness’s mattress row advertise that you can bring the mattress back within 30 days. This is awesome piece of mind. You want this and shouldn’t buy from anyone unwilling to offer you this guarantee.
Eric failed me and was actually pretty uncooperative and even hostile when I tried to bring to his attention that the bed was not working out. He actually raised his voice and asked me to leave the store.
Eric has a good memory and was apparently bitter that I refused to cave when he called the day of the original mattress delivery to tell me that the $ 100 delivery fee that we had agreed to would be insufficient because a King size bed might not make it into the elevator and the delivery crew would likely need to use the stairs. Yes, Eric thought he could ask for more money and I guess he thought I had a such a fear of sleeping on the floor that I would just roll over. (Eric blinked on that one, and well, you can see how it all turned out.)
Eric did not recognize that I had spent $ 2000 in his store on a the top of the line World Class series mattress. Eric didn’t give a rat’s ass that the plush-​model mattress he sold me was too soft for a back sleeper.
Eventually, after several months of explaining to the manufacturer – Simmons – that the owner was not cooperating, they set me up with a field rep inspector who told me off the record that the memory foam in that year’s model had some issues with integrity and thus the big crater in the middle of my mattress. (Credit to Simmons for breaking their normal dealer-​driven warranty policy and eventually giving me a replacement, although it’s anybody’s guess if they’ve reviewed their relationship with Eric as a result.)
Bottom line, Eric sold me a useless mattress and would have taken me for two grand had I not been persistent with the manufacturer and found a sympathetic rep at Simmons after months of pestering them for a warranty replacement.

Basically, Eric lost my business by being an idiot. I don’t want to go ad hominem in the first sentence, but there is no other way to put it.
I took a couple hours off of work to shop for a bed, after moving newly to the area from NYC. I asked him if he would take a check, and offered to trundle down the street to the bank if not.
I told him I didn’t want to put it on my check card because my daily maximum POS amount is $ 1000, and the bed was going to be $ 950 or something like that. Basically, I didn’t want to be so close to my limit if I had another reason to swipe my card that day.
He said that would be fine, I showed him who I was, my driver’s license, my check card, and my bank is Wells Fargo, so if he really doubted my veracity, he could walk over to the bank and simply cash the check, instead of lazily depositing in his account and waiting for two days for it to clear.
Another option would have been to say «we can take a check, but we can’t deliver the bed until it clears».
Instead, he accepted the check from me, told me that he’d deliver the bed the next day, and then the next day told me that he no longer trusted my check, basically impugned my character, said over and over again that «something wasn’t right», and stopped just short of out and out accusing me of check fraud – a felony.
Well, I drove right over there, tore up my check, and I’ll never do business there again. This outcome was avoidable in several ways, and bottom line: that’s not a smart way to run a business. I’ll take my money elsewhere!

I never thought I would give five stars to the mattress place, but it turns out the hype on Unilocal is true.
The sales staff here were some of the most helpful and completely non-​pushy salespeople I’ve met, and the price I got was incredibly reasonable — I’m a graduate student, so coming from me, that means something. Won’t buy my mattresses anywhere else in the city.

Finding a place to buy a mattress can be very difficult, but just go to Bedroom & More! I really dislike salesmen asking me questions and pressuring me. Eric is extremely helpful and gave no pressure at all. I bought a great Serta mattress and it was a better price than Sleep Train or one of those big stores.
I love my mattress, but recently I noticed the box spring broke and is still under warranty. I got a replacement box spring in about a week with no hassle at all!
I can’t say enough about this furniture store, I’m sure I’ll be back in the future!

Tempurpedic Matress review:
I love our Tempurpedic matress! If you’re thinking of a memory foam matress and are thinking of investing this is the way to go. Not a memory foam matress or topper where they flat out in about a year, it’s the tempurpedic!
Eric’s Bedroom & More is our Tempurpedic, San Francisco matress store!
My boyfriend and I have been looking around for a new matress. He’s picked his friends brain and the one that had the tempurpedic matress paid a chunk of money like about $ 3k. So we searched online, but through word of mouth and referrals, Bedroom & More is where we fell in love. (I meant with our matress and bedframe, silly.)
We bought the Advantage Tempurpedic Bed which is within our price range and less expensive than ordering straight from Tempur-​Pedic on-​line. We also bought a platform bed frame, the solid walnut catalina bed, handmade and a green product. Lucky for us, he had a Queen Frame in stock, so we didn’t have to wait 10 weeks, but we’d gladly wait for our nightstands to arrive. This is made to order!
Eric and Heather really knows their products and makes you feel welcomed. We were testing out beds, so of course we were laying down, rolling around… but they gave us our space to really decide and understood that everyone is on a budget. But with Furniture, it’s an investment. 2 things you must spend more on is a Matress and a pair of comfy shoes!
Within 3 days, our matress arrived. It’s true what the other reviewers said about their delivery team. They are on-​time and effecient. Please don’t forget to tip them.
It’s been only 3 nights that I’ve been sleeping on the tempurpedic matress and I love it. My back really feels better and I have deeper more solid sleep. The best part is, I can’t feel my honey coming into bed and waking me up.
You’re looking to spend anywhere from $ 900 – 2,000 depending on which bed you choose.
Thank you Eric for your exceptional service. You gave David and I an awesome buying experience. We love our matress and our Bed Frame, can’t wait to see our nightstands! We’ll be back for the Tempurpedic Pillows.

When I first walked into the store, I was hesitant because — I’ll admit, I’m a sucker for the merchandising geniuses of Room & Board, Crate & Barrel, etc. Bedroom & More had quality pieces, but laid out for viewing in a verypractical way. I was out of my comfort zone by this transparent display… but yet it was refreshing. You see, we were strictly here to look for a sofa sleeper that would work in the small condo we own in SOMA. We didn’t need the fancy lighting nor the lavish rug to highlight the couch we were looking for — we also didn’t need to pay the extra $$$$ for these highlights.
We purchased a Patterson Twin Sleeper Sofa by American Leather from this store. We picked out the fabric and ordered the sofa with Eric on June 2^nd and the couch was delivered 3 weeks later, like he promised. We almost purchased this very same couch from Crate & Barrel (their Allerton Twin Sleeper) but Eric’s price was over $ 200 less and only $ 50 for delivery.
Upon checking out American Leather’s website to look at the specs for the couch and sleeper, I noticed they were running a promo for select retail locations. If you purchased a sleeper sofa between certain dates, you could receive free organic cotton sheets. They had me at free — so I quick sent an email to Eric to ask about this — and his initial reply was that they didn’t send him any sheets but he’d check on it. I figured I’d just let it go. But a week after the couch was delivered Eric took the initiative to contact me and said while they didn’t send sheets with the order — he’d be happy to give me the set that he had that was meant to be sold for retail of $ 199 for free since I saw the promo.
If you’re looking to support a local business, an honest, non-​pushy salesperson that doesn’t hover and sets realistic expectations, I highly recommend Eric at Bedroom & More.

AMAZED ABOUT THE HORRIFIC TREATMENT BY THE OWNER AND SALES STAFF. I would never buy anything from this place again.
Details to follow…