BDO USA, LLP

Thursday 12/​03/​2015, I called your corporation requesting information on a Dr. Washington and a Dr. Roberts. I was told that I would be able to leave a message for the office manager. Rebecca Smith took this message for me.
I was unaware at the time that I had the incorrect number for the doctors that I was trying to reach, however I did know the office manager’s name. I called back and asked to speak to Yolanda. Rebecca sighed at me and I was asked for a last name and if this was «About the Doctors again?» I told Rebecca yes, and that I did not have a last name, however I had an extension. She rudely told me «I have already taken a message, I cannot help you and was hung up on without a hint of a «goodbye.»
I called back for a third time. When she heard my voice she immediately explained «I cannot help you.» I asked «Is this the practice of Dr. Washington or Dr. Roberts?,» and Rebecca replied «No this is an Accounting Firm.» (Again very rudely.)
I see where the confusion began. I do not however understand why I deserved to be hung up on and treated unprofessionally. This really disappointed me as I am an accounting major that takes pride in my job. I could never imagine treating a potential client the way I was treated by Rebecca yesterday. I could have been anybody.
After work, I called and asked Rebecca to walk me through the online process of leaving a review. She stated that she could not help me. I asked to speak with an HR manager and was replied with «I’ve already taken a message.» I explained to her that I originally wanted to speak with an office manager however now I would like to speak or leave a message for the HR manager after the way I was treated.
She claimed she took a message and stated she was going to inform her manager I was «harassing» her before being hung up on for a second time.
I have yet to hear anything back from the company, Rebecca, a manager, or an HR manager.
Concerned Potential Client