BCBG Maxazria

All Stores… Bayer beware, if possible always order on line or go to a department store. You will fine clothing on sale in department stores. On line you can get refunded if you have a problem of any kind.
BCBG stores will not refund your money and only give store credit. But the most insulting thing was that they did not inform me before I made the purchase. I was a good customer but no longer…

This has to be one of my favorite BCBG’s of all time. I’m not sure what it is about the Powell St staff but they sure should take some tips from this store’s staff. The management team has always been friendly and accommodating. The store is better merchandised and I always seem to have better luck with the clothing and accessories in this store.

Customer service is exquisite. I love to come in here and grab grab grab! Every time I grab something someone walks by and puts my things in my dressing room. When I start trying things on I see an employee or two peaking to see if I need any help without being over bearing. I see them from a distance while I walk towards the mirror and away from the mirror, they sometimes comment and suggest things that I could match. They put things on hold, call me every time there is a sale… its just great. Thank you for making me feel so comfortable every time I come in the store.

I think I’ve found a new favorite store. A friend of mine told me about this place and we stopped in. LOVE the product and the quality! The staff was really nice and helpful getting sizes and shoes for our group of young ladies couldn’t have been easy haha. But we appreciated it, thank you!

BCBG is one of my favorite stores. I must say that this BCBG location has the friendliest staff!
I came here the other day looking for the accessories needed for the BCBG dress that I had ordered online. The sales rep was extremely patient and helpful and we were able to locate the most suitable necklace and bracelet that would enhance the look of the dress. Since the necklace and bracelet had many rhinestones, she brought out a few of the same necklaces and bracelets for me to examine. She was so sweet and attentive. I’ll be sure to come back to this BCBG store!

This is the place I found my wedding dress…
I searched far and wide for my dress on line and in other stores– but was always drawn to this BCBG dress.
Walking in the city one day, I went into this store… And there it was…
My size, perfect price and fit like a glove! I had to get it taken in later– but at that moment, I knew– it was «the one»
Staff here were very helpful & accommodating.
Thanks for the awesome dress!

I don’t get this place. I often find some good stuff in this location, but it always looks like they are liquidating their inventory with the HUGE sale signs. I used to think of BCBG as a better quality brand, but the obnoxious, year round signs have lessened my opinion. The staff is that helpful, but 3 stars because I can usually find a deal.

BCBG is one of my go-​to stores especially when shopping for dresses. Compared to the location on Powell, this one feels more like a boutique — smaller selection spaced in short racks along the walls and scattered in the middle of the floor. I find the larger sizes run out quicker here, and I’ll be lucky to find a medium or anything bigger than a sz.8 — customer service is okay depending on the staff… there have been days where I’ve been ignored… even when holding merchandise to try on. And other times where I’ve been followed eagerly by a young salesperson. Service is better in the fitting rooms, which leads to a major pet peeve — the dressing rooms feel like closets and only have mirrors on the OUTSIDE of the doors, so you’re obligated to come out and show how the clothes look on.
Sometimes I’ll score a good deal here, but I prefer the larger store on Powell. It’s a more comfortable, (spacious dressing rooms with mirrors!) and better stocked shopping environment.
And do pick your clothing and accessories carefully as the return policy is unforgiving… particularly for sale items.

I used to always buy my clothes & dresses from BCBG. They are typically a wonderful fit & good quality. That being said, I bought a purse from here earlier this month and about 2 days after I used it, the lining became unstitched and started falling apart. I took it to the BCBG store at Westfield to return it, and instead of trying to think of a way to help me out, the sales lady said that accessories were a final sale, due to the «delicate nature» of these items. I’m sorry, but since when is a handbag DELICATE — Aren’t these supposed to last years? Especially when you pay $ 500 for it?! And then she said I should have been told that it was a Final Sale, and if i wasn’t, it was also on my receipt. Okay. so let me get this straight. If you don’t tell me it’s a final sale, I have to buy it, and review my receipt AFTER PURCHASE to know that it’s final? Umm… Besides the fact I shouldn’t be told that it’s final after the item is purchased, the item that they sold me was obviously defective and this rule shouldn’t apply.
I asked to speak to the manager, who has yet to call me back, despite numerous phone calls to the store.
Once I get this piece of crap purse returned, I’ll never set foot in the store again.

I made a mad dash for Westfield on Saturday in hopes for a new cocktail dress for a wedding reception that night. I went to Macy’s first and found the perfect, perfect, perfect BCBG dress but out of my size. Story of my life. So I run down to BCBG in hopes they have it. And they do! Except they only have ONE in my size on the floor and some loser that previously tried it on got foundation all over the white neckline and deodorant on the black bottom. Eewww.
Anyway…so here’s why I loved my experience at BCBG. They were SLAMMED. Recession? You would never know. This place was packed — somehow I got in line for the fitting room about 3 minutes before it grew to about 15 deep. One of the girls that worked there — Ivy, I think — was awesome. Even though the place was insane, she was so helpful — brought me a second dress, shoes, offered to try to clean the dress if that’s the one I had to go with, talked accessories, etc.
Ok, I know this is getting really girly now so I’ll quit, but I was super-​impressed with my experience and thought Ivy deserved some props!

I wish I were rich and had the money to spend on dresses that looked so simple but cost more than 2 ipods.
My only complaint is that they rarely have smaller sizes in the new arrivals. I don’t like the NO RETURN policy either. They want you to be happy with the dress that you just bought for $ 400.
Otherwise, this store is packed full of nice quality merchandise. Very clean and easy to get around.

Scary. REALLY. I love BCBG, but the long lines for the dressing room and for the cash register yesterday SCARED ME. I wanted to run… and hide… but I wanted my perfect NYE dress more… so I stuck it out. Although the selection here is very limited compared to the large store on POWELL STREET and the sales folks are not as attentive (to be expected since the store is ¼ of the size of the Powell St store and wasn’t meant to host so many bargain-​hunters in one location), bargains are available for the snatching. Yet, I’ve managed to snag 2 beautiful dresses here for more than 50% off in the past.
If you want an EXPERIENCE, I’d suggest the Powell Street Store. If you can handle the pushing, shoving, huffing and puffing of clientele at the Market store, then pop a xanax and bring a ¼ bottle of Nicolas Feuillate and plastic champagne glasses and enjoy the wait…

I try not to buy anything here unless I really love it AND it’s on sale. NO IMPULSE BUYS. Sale items are FINAL SALE aka no return/​exchange, and regular priced items have 10 days to exchange or get store credit, aka no refunds. You will never get a refund. Shop carefully.
I like most of the BCBG line, and having worked at Nordstrom in the past, I would say between the San Francisco Shopping Centre and Stonestown stores, they carry about ²⁄₃ of this store’s inventory, only with Nordstrom’s confident (nonexistent) return policy. You can also find a lot of their pieces on clearance at both the San Francisco and Colma Nordstrom Rack stores, if you have the patience for digging and combing through chaos. I like that this store always has multiple colors in staple items which Nordstrom doesn’t often have, because I’m a sucker for variety.
I like prefer this location to the Powell location because this store isn’t dominated by formal wear. This location has dresses but more career wear and more practical items.
Here, I usually only splurge on their cashmere, silk, wool or leather articles that I know will last me more than a few turns in the wash or at the dry cleaners. A lot of their tops are flimsy, rayon/​poly blends (aka STATIC ELECTRICITY CITY for us with fine hair) and all around pretty low quality, and I steer clear of those since they’re not worth the price. You can usually find decent tops on clearance here for around $ 30.

They have some cute dresses here, but more prom or special event-​like. I didn’t notice too many casual ones for simply going out. However, I did notice a well-​sized section for just shoes (good ones), and that may have just caught my attention :)
There wasn’t much service at this place though.

Let’s get this straight. I’m a fan of BCBG’s fun & flirty dresses. But not of their return policy or their service for that matter. Luckily, I haven’t had to return anything, but geez. I bought a pair of $ 200 black satin peep-​toe shoes to wear with one of their pretty dresses and they told me… for the dress: store credit only, and for the shoes: final sale. Damn. I didn’t plan on returning them anyway but that’s a pretty harsh policy. Matter fact, that’s not a «return policy». They might as well call it the «NO RETURN POLICY».
But I gave BCBG 4 red solid stars for helping me look half-​way decent at a wedding I had to attend. A couple girls approached me and complimented on my whole ensemble that nite. Thank Goddd. I was starting to think that all that money I spent at that damn store went down the drain! But nope, those two little compliments made it ALL worth it. LOL

So, they have some KINDA cute clothes here.
I often stop in here when I want to get an idea of what’s new and KINDA in, before a dressy soirée.
But something about this store always makes me feel sluggish.
It could be the high prices attached to cheap material-​ed clothes. Or the neon lighting. Or their absurd return policy. Or their non-​flattering mirrors in the changing room.
Not quite sure what it is.
But despite the sinking feeling that comes over me, whenever I step in here, I continue to return and browse around.
Why?
Because right afterwards I head on over to Forever 21 to buy equally as cheaply made clothes, which are often almost identical to BCBG’s line for ¹⁄₅ of the price.
Just sayin’.

I’m standing next to a rack with 2 shirts in my hand and I hear, can I start you a fitting room? I turn and blondie isn’t speaking to me but to the woman on my right, who hasn’t realized she was being spoke to until blondie taps her on the shoulder, blondie walks away and never makes eye contact with me, I guess I don’t look like a shopper.
After finding a very cute black dress and a top I am ready to pay and leave, however the woman blondie had so helpfully given a fitting room is before me trying to purchase some new things. Her credit card is being declined.(guess SHE wasn’t the shopper) anyway could happen to anyone, I’m standing there for another 10 min. Said shopper leaves without purchases and then they decide to use the other register for the person behind me.
I walk up to the counter, «Can I see your id?» is the first thing she says. I reply, «Why?» «Well, aren’t you paying with a credit card?» I usually have alot of cash so I tell her it depends on what the total is, possibly all cash. She then tells me the ticket price for both items, not a total, I tell her it will most likely be both cash and credit. Shen asks for my id. Ok. Then she asks for my address, I decline, she hmmmpfs. whatever. The man helping her looks at the dress and tells her its cute, WITHOUT looking at me mind you,(I do not have a bugger hanging out of my nose, I checked.)
Sure BCBG has some cute party clothes and I like everything I have purchased from them HOWEVER, I will never step foot in this store again. I will buy BCBG at one of the many department stores that carries their things, or go to another location. This is a horribly rude team in Union Sq. they all think they are too cool for school and they all need to get new jobs as they sure don’t seem to like the one they have.

I love BCBG clothes. However, they are quite pricey and I really dislike the absence of mirrors in the dressing rooms. A girl needs her privacy when debating whether or not to drop $ 300+ on a dress. It’s awkward trying on something in a dressing room with no mirrors and then coming out to inspect how you look when others are doing the exact same thing.
That being said, during my last two visits to this store I made excellent purchases: a really cute knit dress that was 50% off and a relatively affordable jersey dress that will work out perfectly for the gazillion weddings I’m going to this summer.
The customer service has varied for me. The last time the salesgirl was pushy and I sensed she was not being totally forthright with me when I asked to put an item on hold and she claimed it was against store policy to do so. Then I threw her off her game when I paid in cash and other customers were impatiently waiting for her to figure it out. Weird. In prior visits the service has been friendly and helpful without being overbearing.

I hate the customer service at this BCBG location. Why? Because there isn’t any. One of the managers (Carla) needs to learn how to speak to customers. I came into the store last nite looking for some boots and I asked her to take down my information to do an automatic charge-​send purchase order. She didn’t get it. She quickly retorted and said «I can’t call the stores right now because they are all closed. Only our location has extended store hours.» Ummm I heard you the first time which is why I said «Take my information down so you can do an automatic charge/​send once you do locate the item!»
I definitely revealed my impatience with her but I think it didn’t help when she quickly snapped and almost wanted to find an excuse to not help me.
Well my mistake was actually trusting that she would call the stores because it’s been a full day now and she still has not located the boots. I called her twice today to get a status update and her only response is that «I have not forgotten about you but these boots are very hard to find especially because they are now 70% off.»
I snapped and said «oh really? It’s very interesting that the Union Square Powell location was able to find a pair for me already! I didn’t ask them to charge send it because it would be a final sale. Now that I know you can’t help me, I will just get the boots from them.»
Her reply: «Oh ok that’s fine.»
Bitch needs to know that she lost an A++++++ retail customer. As Pretty Woman once said «BIG MISTAKE! HUGE!»

KRISTINA R’S FIRST EVER UNCENSORED REVIEW!
(BIG WARNING: This review is rated R. It contains an obscene amount of profanity… and probably a lot of poor grammar.)
The fact of the matter is, I never used to cuss. I was a non-​swearing, angelic, innocent, naïve, late-​blooming soul with the heart of a kitten. Shut up. It’s true.
But the first inkling of my turn to the dark side was a decade ago, when I started using the word «shit.» Oh SHIT. That SHIT is cool. What a SHIT head. Bull SHIT! SHITE.
It worked for me, because it got the point across without it being a Def Con 1 swear word. I was more of a Def Con 5 person… normal peacetime readiness.
Then one day, I said the word «fuck.» And when I did, the reaction was not at all what I expected.
«AWWW, how CUTE!» My friends cooed, «Kristina said the word FUCK! And it was so ADORABLE.»
Fuck, fuck, fuck, fuck, fuck… I said FUCK and everyone reacted like I was a baby duck. CUTE. ADORABLE. The «F» word had failed me. I was too CUTE to be adequately shocking.
But then, years later, I had mastered the word «fuck» and had grown out of my cute phase into maturity. I was still hesitant to cuss, however, having been brought up by a 1^st generation Korean mother. If you have one of them, you know what kind of Guantanamo Bay abuses I’m alluding to.
A couple of days ago I walked into the BCBG store to check out their cool, hip, non-​teacher-​esque clothing. The sales lady was extremely personable and quickly gave me a changing room.
I was trying on a dress with one of those infernal six inch long zippers up the side and under the armpit. I decided to approach the dress by entering from under the skirt, which was a-​line and had plenty of moving room. I put my arms up through the dress, and got them firmly wedged into the waist-​line of the garment, which was starting to strain under the pressure of my grunting and pushing.
The sweet young girl called out, «Are you ok in there? Can I get you anything?»
«NO. I’m peachy! Thanks!» My voice cracked like Peter Brady when I replied.
Things took a turn for the worse when I tried to push my head through. It was like giving birth. I was peeking through the top of the dress, looking for a small sign of light from above. But to no avail. I was trapped in the darkness of a skinny-​ass dress. My delusions of grandeur had gotten me to try on something that was two sizes too small… and my ego was paying for it now.
I imagined the sales girl walking in to check on me at any moment, and what exactly she’d see, which was basically two hairy, unshaven legs, a pair of questionably worn pink undies, my blinding white poochie stomach, and the dress in a free standing position with ten frantically wiggling fingers sticking out of the neck opening.
It was like envisioning a huge human sausage trapped in a designer frock. HUMILIATION ABOUND! NOOOO!
Panicking, I started to move like I was breaking out of a cocoon. I had hastily decided to go in reverse and try to get OUT of the dress instead of into it and I was starting to sweat profusely because of my strained effort. Nothing moved. I was seriously wedged into that mini-​dress.
«HEEELP!» I started to cry. «HEEEELLLP ME! SOMEBODY? HELLLOOO? AAARGGGH! IT’S STARTING TO TEAR! IT’S TEARING!!»
My arms were starting to cramp and felt like they were dislocating as I yelled, «ANYONE OUT THERE? I NEED SOME SERIOUS AID, HERE, SALES GIRL PERSON!»
No one answered my call. There was no noise, no movement, nothing. I was alone, stuck in a dress in a changing room at a store in a mall. My life at that very moment SUCKED BALLS.
Squishy, shove… grunt, push… strain, wiggle. «HEEELLLP! HEEELLLP! Oh my GOD!!»
The frustration was too much, and I was on the verge of passing out from the exertion. My last words were, «MOTHERFUCKING SON OF A BITCH GODDAMN BULLSHIT FUCKING SIZE FOUR WHORE DRESS FROM HELL! GET THE FUCK OFF OF MEEEE!»
Woot woot woot! DEF-​CON ONE ALERT! DEF-​CON ONE!
The door swung open with a jolt. I felt the rush of air as the sales girl entered my room… and then, the dreaded five second pause of shame.
«Um. Hi.» I said in my calmest voice, which was muffled inside my fashion victim prison. I wiggled a friendly finger at her.
There were no words after that. The sales lady grabbed the top of the dress and dislodged me. I couldn’t make eye contact with her. It was unbearable. And she definitely did NOT think I was cute when I swore. I couldn’t stand the embarrassment and guilt.
I bought the fucking dress.