Bare Escentuals

I stopped here while Christmas shopping with my daughter. We both use BE cosmetics, and I needed a re-​supply of my foundation powder. Lucky for us, it was not that busy, and the woman who helped us was patient, explained everything well, and not pushy. We both got super-​sized foundation powder (which is a better deal than the regular size) and my daughter also convinced me to buy the serum. The woman helped me find a lipstick color I liked as well. Overall a very good experience!

Products= Great
San Francisco Westfield Mall BE store= dreadful
* I am so relieved to read that I was not over reacting with my experience at this store and to read about others with the same experience there.
I have been a loyal customer of your products for over 5 years now. The BE product is great and works well with my skin type.
My experience at the local San Francisco Westfield mall has been fair so far when I drop in to the store to replenish my foundation supplies. However my latest experience last night Thursday January 7^th @ 6pm, 2016 has left me rather disappointed with the customer service. My trip to the store was going to be quick, I know which foundation to pick up. The store was not busy at that hour. Two sales associates were tending to two customers testing the products (assuming for free). I didn’t mind waiting for a few minutes but there was absolutely no acknowledgement of 3 clients including myself coming into the store. No eye contact, no hello. A customer ahead of me looked ready to check out but again no acknowledgement from neither of the sales associates. Not sure if she walked out.
Same thing happens to me, as I was ready with my product, I went up to the cash register and asked one of the male sales associate if he could ring me up. He barely looked up and quickly responded with attitude that he will just finish up with the lipgloss on the customer he was tending to and would ring me up immediately. I waited patiently with product and wallet in hand for 5 more minutes while watching him finish the lip gloss and exchanging more pleasantries with the customer and her friends. I even had time to play with my phone while waiting. Still no concern that I had been waiting next to the register for a while. I decided that I couldn’t be dismissed any longer and waste my time watching this. I put the product down and my wallet away and walked out. And guess what: on my way out still no word from the two sales associates!
It made me wonder about the purpose of this store really if it is not about selling products. Or is it for sales associates to socialize and play with make up? It left me with a bad taste in my mouth and I would most likely not go back if this is the way customers are received. I would rather go to sephora or other where you are truly welcome and leave happy. Ironically one of BE’s slogan is «we love making you happy»… Well not this time.

Worst customer service. I was shocked because other locations are friendly and helpful. When I asked about liquid foundation because I use the powder right now, I was not really helped. Then another employee came over to ask what I needed help with. I told her and she told the first employee to help me. He was not interested in helping me. He barely applied a little foundation to my chin and walked away. Horrible service.

They might know how to apply (maybe) the product on but definitely dont know about the product itself. I was in search of new cruelty free makeup so I thought I walk in this store to do some research and a gentlemen approach me as soon as I walk in so I thought why not save me the trouble and just aske him if they had any products that are not tested on animals, since few boxes i had already look at already didn’t have the bunny logo, and right out the batt he told me that they did not test in animals. That they were 100% cruelty free and all types of friendly. I look at him and ask him how i can make sure what he was saying was true, then he started looking at the back of the boxes and said «well it doesn’t say in the box but you can go to the website and see for yourself» and turned around and walk away. He clearly didn’t know what he was talking about and lied so he can maybe make a sale. Got lied and told off right to my face. Sorry bare minerals you gotta update your game. Animal testing is so last century. And tell your employees to not freaking lie at least have some integrity.

I came into this store, being a complete novice with makeup, and a friendly sales rep came up to me and helped me out like a Pro. She sat me down and did my make up for me while walking me through the process and informed me about what each product did to my skin.
The girl was friendly and kept a positive atmosphere which eases my initial discomfort.
She didn’t push any of the products on me and provided me with as much information as possible. I would highly recommend this place for those who may be new to make up, or even to those who very familiar, to this shop if they want to shop in a cute and friendly shop!
Will defiantly come back here!

Omg! Make an appointment to see JOSH! If your looking to get out of a rut, maybe change your routine, or you want the latest trends… He is the man! He was so helpful with my selections and even turned me on to some of the skincare. BTW. Did you gals and guys know the company is owned by Shiseido. Uh major score for skincare with a decent price. Remember people this is a «service» so buy something don’t cheat yourself, treat yourself… I will be going back to see my magician ;)

Wow, I used to like this store, but recently had a bad experience here. I knew exactly which product I wanted, but I needed to be color matched. I so asked a staffer to help me select the shade. She left me at the counter, TWICE (!!!), and then tried to upsell me. I was late for a dinner reservation because it took over *fifteen minutes* to do what I expected to do in three minutes. She also didn’t seem certain about the correct color choice in the end, which was definitely less than reassuring. :(
To top it all off, the stamped card I’ve had in my wallet for eons was no longer accepted. Sheesh.
This experience was SO negative, it even makes me rethink purchasing their products at Sephora. That’s pretty bad.

I love the products here but can’t stand their sales approach. They are SO pushy and manipulative. I went into this location about a year ago for several of my go-​to products. In my experience I never felt heard about what I needed, and they misrepresented discounts. I had to tell them to put back several items after I was rung up. I went back in once more and the manager immediately recognized me and left me alone (the prior experience was that bad). I’ve gone back to ordering these products online or getting what I can at Sephora. This spot is for tourists looking to spend a lot of money.

I love BE’s products, but what makes this store stand out from others is their staff. They’re efficient but pay attention to your needs without trying to upsell you on their newer/​better X, Y, or Z products (aint nobody got time for that).
I want to especially call out Josh; I made an appointment to get some makeup done and when I showed up, it wasn’t on the books (must have been some internal miscommunication). I can understand how frustrating that would be on a Friday night, but Josh brushed it off and nailed my makeup within 30 – 40 minutes. He taught me a few nifty application tips and perfected my smokey eye. Got compliments alllll night. Definitely go to him if you want to learn how to make the most of your BE products and learn his cat eye wizardry.

I was weary of going here, after reading the most recent reviews with low ratings, but I went anyways. I was greeted right first when I walked in.
I bought my second tube of stroke of light and also asked for a sample of well rested. The SA was very kind in giving me some and also explained to me how to apply it. I would come back here for my BE needs!

Came into this location after being told (over the phone by customer service) that I could come in and request a sample or have one of the associates show me the products and how they actually work. Went in there expecting that, but did not get that. It wasn’t even busy when I went in, but I couldn’t help but feel like I was interrupting the employees from the way they both reacted reluctantly to help me. Asked the associate about getting a sample to match with my skin tone, was told that they did not have any samples in my coloring «at the moment». Actually to be more accurate she said they don’t really carry samples in every shade, just the more «popular ones». OK fair enough, it’s possible that they do not get enough people in my shade. NBD.
Asked the associate if they had any of the kits to show me what the different shades actually look like so I could make my decision on what to do next. Again, reluctant look across the room to the other employee. «Do you want to buy it or did you want to just see them?» Now I’m annoyed, obviously I want to see them so I can decide if I want to buy. Why so quizzical? Associate tells me that she «can go see» if they even have those shades in stock. I say forget it and she doesn’t even offer any more assistance. The only positive from this experience is the laugh I got while walking out. I work in the mall and pretty much every time I pass the place is a dead zone and now I know why.

I still appreciate the concept behind Bare Escentuals and just recently
purchased a great bronzer compact from here, but in the past couple of years — I’ve never been overly wowed by the customer service at this particular location. Every time I stop in — I find that the staff are never all that helpful and I have to always coax them into applying their products on me (one of the best ways to decide if you want something).
When I visit Nordstrom — all of the makeup counter staff are always beaming and excited to assist you when it comes to questions about the products and they will often offer to dress up your eyes with their new shades. And more often that not — I always end up purchasing what they apply on me. Not this particular Bare Escentuals though. You’ll find yourself browsing by your lonesome or you will feel like you’re nagging them when you ask them about their other products. This past week I was ready to buy a number of items here, but the staff helping me didn’t seem very passionate or too informed about the products — so I just ended up sticking to my bronzer.
A bummer — because I really enjoy Bare Escentuals products and with the wealth of new items they are constantly developing — I know I would be frequenting this location far more often — if I felt I was more welcome.
Trust.

Yes, I am a man and yes I do wear makeup from time to time. Don’t judge. And before you ask, I’m not a drag queen or a flamer. I don’t wear it to alter my appearance but rather to enhance it. In keeping with that, I only want to put things on my skin that would alter that. That is where bare escentuals bare minerals come in. Their all natural products not only enhance the appears of my skin to the onlooker but it actually improves the texture and appearance of my naked skin over time. The only downfall is that all of the powdered products are messy. Definitely not the type of products you would want to apply while going down the road in a car.
They have a really good product here that is from natural sources and reflects in how it makes your skin look and feel. It is so important to take care of your body. Why would you eat the finest organic foods, drink filtered spring water and take nutritional supplements. Why would you go and pile on makeup that has fifty synthetic ingredients in it? You don’t right? Well maybe you do but you shouldn’t. If you want to do one of the best things for your skin you can do, use bare minerals. They are more expensive than some of the drugstore crud but your grill will thank you.

5 stars for the product
3.5−4 stars for customer service
As far as the product goes, I really LOVE BE foundation. Since I’ve switched from drugstore brands to BE, my skin has not only improved but it’s also gotten much smoother. I really like the coverage I get and have just overall been happy with the product. It’s perfect for everyday wear but when it comes to coverage at night, you really have to layer it on, but even then it still feels lightweight.
Normally, I would stop into Sephora to pick up foundation or primer, but now I tend to go into the BE boutique that is located inside Westfield. On my last visit, I went to pick up some foundation and was looking at some eyeshadows. I love trying out different ones from any brand and BE is one that I hadn’t tried yet.
The sales girl was helpful but I felt like she had trouble picking some shadows for me, almost like she didn’t want to help. I just wanted something neutral but also something that I could take from day to night. After picking and trying some shadows, I settled on three and was happy to find out that with my frequent buyer card, I not only saved money (3 for $ 39 instead of individually priced) but I also got a makeup bag.
I definitely love BE products, especially their foundation, so hopefully their shadows live up to my expectations as well.