Bank of America

LOVE THIS BANK OF AMERICA. Had to buy foreign currency and ship it to this address and not only was the service an entire day early but I am in love with the workers here!
FRIENDLY, SUPER nice, caring — UGH amazed. Even the security guy was super friendly and literally the kindness of these people here brightened up my cold day in sf!
Small location but no lines and right in the heart of downtown sf!

This bank is a torture. The only great person is Grace and she works her butt off. According to the bank, no one is suppose to help even when there are more than 5 customers waiting for 1 teller. Today I spend 25min waiting in line for a 30 seconds transaction. The assistant manager actually went to lunch while Grace was with a customer and had 7 others waiting. If my work didn’t bank here, I would never come in. It is just draining to stand in line watching people NOT help you. Just horrible. No wonder even B of A employees complain about this bank. Save yourself the trouble, bank else where. There is Wells Fargo around the corner and they bend over backwards to offer you water and hurry the line when there is a wait. I honestly dread my bank run every day. It’s just tiring.

I went to this branch for the first time today. It’s small, but the line was short.
The teller and the personal banker (Jenny) were incredibly nice and helpful. What a contrast with some other BoA branches I went to before!
I have never been impressed by BoA in general, but I have to say that I’ve been impressed by this branch.

Great Service and Attitude in this Branch. Went here on Friday. Right from the start, the security guard was very nice, I enetered and exited because I had to finish a text and the security guard asked to make sure everything was ok. Very good guy. I enetered and all the tellers were hard at work helping clients and so i asked to see a personal banker because i needed help with my account. Almost right away a personal banker came to greet me. His name was Daniel, super nice guy. When he tok me to his desk, he introduced me to his manager. It made me feel like a VIP. Daniel was able to help me with the things I needed and very good at explaining additional products that would help my account. Overall a very good branch and a very smooth operation.
If you need to open an account, go look for Daniel, he’ll explain all the benefits to you.
Great people, very clean location, convenient Access!!!

Super conveniently located ATM just steps from Union Square. During the day there’s almost always a security guard watching over the outdoor ATM so I feel pretty safe here.
Minus one star since ½ of the ATMs are often out of service.

So, in a pinch and when the banks are closed, the B of A has an ATM that is conveniently located near Union Square. It’s great when you need some spending cash, fast.

If you’re at all familiar with banks, BofA is one of the gorillas out there with millions of ATM’s and this one branch in SF was very convenient to my hotel, smack in the heart of SF’s Union Square. Hours are good, and even at night the ATM was cool to use because of the proximity of the doorman at hotels and the SF visitor center.
There are always the weird panhandler or just plain psycho in every major city these days so just watch yourself out there and don’t be all «Hey, I just gots me a fistful of benjamins waiting to be taken» and you’ll be alright.
Or just move up to Canada where you can walk away from the ATM and count your bills out loud, drop some and have the stranger who picks them up flag YOU down and wish you a good day. Beauty, eh?

Great bank, great staff with great security. 2 ATMs outside 1 inside.

Convenient and small branch located within the heart of Union Square. Essentially on the NorthWest Corner of the center.
This small branch has one ATM outside and one ATM inside. The outside one was busy, so I used the inside one both times.
But inside, it’s a rather narrow small branch — with I’m assuming all the normal things you’d need within a branch. I saw some tellers…
Easy peasy location.

I’ve used this ATM!
I’m a BofA customer (not sure for how much longer), but I remember when I was wondering around Union Square I was looking for an ATM.
There it was.
I can’t speak for those inside the brach as I’ve never been inside.

Super nice staff ! this lady know my husband’s name by heart !!

Great customer service but beware of longlines in the afternoons

Truly impressed by the staff at this Bank of America location. The branch itself is very small but they have multiple tellers and if they have a line, it moves very quickly. I don;t know if the staff is so great because of the manager or if that person just lucked out with great people. Every time I go in, they are very friendly and helpful. This says a lot when I go in almost daily for work. KUDOS to BofA!

This isn’t so much specific to this branch but to BoA in general. After banking with them for 11 years I have to say F*** them.
Their policies are ridiculous and they charge exorbitant fees for pretty much everything.

I’m really irritated with this branch. They tried to charge me to cash one of their checks. What a lame policy… they charge for everything.
all the way!!! No fees for ATMs Or cashiers check or any of the crap these jerks charge for.
Like fees? Well then u will love this branch. F BoA

This Bank of America branch is the best in San Francisco. The employees, especially Grace and Niketta are extremely friendly and remember my name with each visit. They are very helpful with my banking needs. Highly recommended.

I hate B of A with a burning passion. Their ridiculous policies and what passes for customer service these days makes me want to go postal.
That being said, THIS PARTICULAR B-​of-​A IS MUCH BETTER in terms of SERVICE and professionalism than a lot of the other S.F. branches.
If you’re with another bank or at a credit union, GREAT. Stay with them. If you’re stuck with B-​of-​A for some ridiculous reason, you’ll probably reduce a lot of tension by using this branch.
The ONLY reason I kept my B-​of-​A account alive as long as I did was because of their international partnership with BNP Paribas, which gave me free access to ATMs («distributeurs») in France.

I’ve always received great service here. Ethel O’ Yang (I think that’s her name) helped me set up a business checking account, and everyone who’s ever helped me at the counter has been very helpful. For a bank they have good hours (open til 6 on weekdays and open 10 – 2 on Saturdays).
Minus one star for their ATMs. They still have the crappy old ones that require envelopes for deposits. To make matters worse, they’re almost always out of deposit envelopes. When I need to make a deposit I go around the corner on Post street to the BofA ATM at the Westin St. Francis; that’s one of the newer ones that scans your checks and counts your cash as you deposit it.

Today was an absolute nightmare… and Bank of America pissed on me while I lay ablaze in the conflagration of bank card fraud.
I started my account with BOA about two weeks ago. This morning, I noticed a significant COUNTER withdrawal from a BOA branch I’ve never been to. After waiting in a 40 minute line to talk to a rep at the counter, they told me they «couldn’t help and that I’d have to call a cusomer service rep on the phone». After making a scene, they DIALED THE NUMBER FOR ME AND HANDED ME THE PHONE.
Thanks, guys.
Long story short, they made me jump through tons of hoops, told me I couldn’t put a freeze on the account because they didn’t have that capability. Eventually, I closed my account, took the remaining out and set up claims with a fraud specialist. (who knows how long it could take to get the thousands back that were stolen from me). BOA didn’t seem to care. I was just another face in the crowd.
Be warned.
UPDATE: They think it was the EMPLOYEE WHO SET UP MY BANK ACCOUNT that stole my money.
REALLY BE WARNED OF THIS PLACE. They are criminals.

In the city that’s filled with Bank of America,
This banking branch of «Union Square Banking Center» is a cozy place to satisfy your banking needs.
It is locating right at the heart of the shopping zone.
When facing the bank, The mega Boarders Book store is on your left hand side and convenient Walgreen is going to be on your right hand side. And let’s don’t get me start regarding to the shopping options that WOMEN loves around the Union Square.
The branch size is small and cozy, their services are also up to personal and very friendly.
It is a small branch that you can easily walk right by it, and will not recognize there is a bank right off the curb side.