AT&T U-verse

Connections so-​so, customer support so-​so, price so-​so. SO, I changed to Credo and have been very happy with them.

My mother recently ordered AT&T U-​verse from a nice and friendly salesman that came to our door. However when it was the day to have U-​verse installed they picked a terrible time for her schedule and she had to rearrange her entire plan for the day. After she finally got an account setup on their website that was hard to use, she soon found out they could not install that day. She had received no phone call about the cancellation or any other email or notification. She ended up canceling it because of how outrageously bad their customer service was. Please don’t be fooled by the nice salesman that comes to your house, not everyone in the company is going to be like that.

i’m only giving them one star because there’s nothing less I called for cable they charge my card $ 50 and then sent over a A company that installs dish satellite. After calling several times a week later the cable person came she talked for an hour set up my kitchen room table like we were old friends very unprofessional two months later they disconnected my service after making a payment to these people. Not gonna going to whole lot of details but it was the worst experience maybe they need to stick to phone Service and leave cable alone. Worst experience ever if you don’t have to deal with them which I do forced to DONT. I would recommend this service to my worst enemy DONE WITH THEM

It’s too bad there aren’t a negative star rating. After 6 years with this service I am finally throwing in the towel and hope to never have to deal with such unreliable service. The picture quality in our 4K is great when you can get a constant signal. My Apple TV loses signal and the Internet is unavailable and at the worst possible time. The only thing that gets things working again is a reboot of the model. At $ 270 a month for full service I should have better service than this. I’ve had a modem replaced just last week and we are back to the same crappy unreliable service. Time to try Comcast again!

If you are interested in any kind of parental controls, don’t get Uverse. They intentionally have locked down the router, making it tedious and difficult to accomplish what should be an easy task. Shame on you AT&T.
What’s worse is how slow you are taking to resolve the issue once we loudly told you of the mistake.
I’m watching for a response and my money is going to follow the (in)action because I expect you to make it easier for me.

If Comcast is the MOB with their strong arm tactics, AT&T are just out and out crooks. They promised 12 mbs/​sec delivered less than 1mb/​s. After repairs they delivered 5 mbs and my bill went up to $ 86.18 from $ 76.64 the month prior. This came after they claimed they both prorated me and dropped my plan from 12 mbs/​sec to 5mbs. These guys are worst than the MOB, at least with Comcast you get what you pay for, but take it from me, AT&T are just crooks. I have never dealt with a company as bad as AT&T. They really are the worst! Their ads are all just lies, Don’t believe anything they say.

So I recently switched from Xfinity to ATT Uvervse… wow, what a mistake that was! Now I’m stuck in a year contract!!! They gave me a speech that I will save money switching… I’m actually paying &30.00 a month more!!! WTF!!! Now I’m stuck!!! Service sucks, loses signal and setimes the internet is slow!!! I’m pissed! I’m on a set budget and now $ 30.00 more a month!!! Save yourself people… stay away!!! I wish there was a zero!!!

Save yourself time, money and frustration. Run away from this con artist of a company. I’ll be waiting for some class action law suits.

Watch your bill, they’ll sneak in something. Check your email from them. Sometimes you’ll receive email that a direct Tv is activated in your account or your bills have been combined into one. True they’re bluff on stuff from different customer service personnel so for you to say yes or accept a deal with them. I will try to switch to another provider. Just looking for a better one.

horrible price jacking scam by rude idiots
the rate is DOUBLE after the first year NO EXCEPTIONS
hours and hours on a phone switching game

If I could give this 0 stars or less, I would! We have now spent nearly five or six days with spotty internet service. Even when its working its slow. This was a choice of what appeared to be the lesser of the two evils, cable vs high speed DSL. This service is dismal, the response time to fix problems which never existed when I had cable is even worse. This is just a huge conglomerate with a monopoly and a mediocre service at best!

It’s really a crime that Unilocal makes you even give 1 star as the lowest option. I would give them about negative 5 stars. The extent of my problems with AT&T are so vast they are comical, except I am not laughing. They have so royally fucked up my client’s accounts (I am a personal assistant) and they have a few accounts. For the most recent problem, so far, I have spoken to maybe 10 – 12 people over the course of 4 days and 6+ hours of useless calls. Everyone I speak with tells me something different. At one point they sent a service person out — to the wrong house, in a different county.
Their systems are such that they can only look up one part of your account at a time. So I give them a phone number and they cannot find the DSL account, etc. Somehow they, apparently managed to disconnect the DSL services at one house, but every other person I speak with says that, and the others claim it is not disconnected and active (!!!) They do not know their heads from their asses.
They give you 4 hour arrival windows and often do not show up until the end or well after that 4 hour time frame. Everyone I speak with is friendly but utterly useless and stupider than the last. It’s like speaking with people who have not made it past about 4^th grade (no disrespect to 4^th graders…). Even if I demand a supervisor I have to go through every detail, repeatedly. The last supervisor disconnected the call when I asked where the call center was — after being on that call for 51 minutes, which followed another call that was 45 – 60 minutes. Every time I speak with these a-​holes they always ask for a call back number, yet they NEVER call back! I have since left a message with a person in the Executive offices (all your phone tree options are for complaints for the various divisions/​services as they clearly get an abundance of complaint calls) with their corporate office, so we’ll see if I actually get a call back.
Their incompetence appears to know no bounds… I find it utterly shocking that they actually make Comcast seem awesome to deal with.

12÷12÷15 At&t service sucks. No show on appointment. They think it’s ok that their customers rearrange their day so att can fix their own equipment and then want to reschedule for another day.
TV, phone, internet ok WHEN IS WORKING!
:(
12÷13÷15 UPDATE: ANOTHER DAY OF NO SHOW THANKS FOR NOTHING. ONE STAR IS ONE TOO MANY.

To start I signed up for att uverse because one of their employees knocked on my front door promising me to triple my internet speed for less than my comcast bill as well as a 300 dollar gift card for signing up. He informed me my street had just become eligible for the u-​verse.
Now if that sounds way too good to be true it’s because it is. For starters I had to make multiple phone calls to receive any kind of gift card Whig only turned out to be $ 150. When I asked why it’s not the quoted $ 300 the customer service rep informed me I was told the wrong amount by the person going door to door (what are the chances I’m not the only one who got that misinformation).
But the real problem is the Internet/​customer service that soon followed.
My internet did increase and speed up for the first week after switching from Comcast to u-​verse. But that was the only time I experienced fast internet. In the last 2 months I’ve had to call them about every two weeks because my internet would drop off.
Each and every time I called they would have me go through this process.
Restart router, then they would send a tech to restart my router after I did it, then the tech would give me a new router after telling me my current one is fine, then the tech would tell me the problem is with the box outside. I would contact customer service and they would «schedule me an outside tech to come fix the problem.»
But the outside tech would never come, only another inside tech to again reset my router, then give me another new one, then tell me my problem is outside.
FINALLY after two months of me asking, begging, demanding, ect, last night my 3^rd inside tech in the last month booked an outside tech in front of me.
This company is a joke. They promise you a prod duct, they take the full amount you agreed to pay the do everything in their power to not give you the Internet and gift cards they promised you.
DO YOURSELF A FAVOR AND AVOID THIS COMPANY

Waited around for no show for hours for a no show for uverse install No Phone call… No nothing.
Called twice to customer service… They read off a script with same yes questions.
Don’t understand my answers, and hung up on me 2ce.
No more new customer for me.
Customer service don’t speak English, horrid 6 grade comprehension… Assuming they care to listen.
No ability to help me what so ever.
Ask for supervisor… Waited for 1 hour on the phone.
AT&T has better business complaints, and other website detailed with frustrated customers like me.

Save yourself the head aches and frustration dealing with Att support. They can not deliver internet service they promise on their contract in San Mateo.
I am paying for 18 Mbps, but actually my speed tests are averaging 3 to 6 Mbps. Don’t waste your money or time bothering with Att Uverse services.
last week I had to take off from work twice to let the att tech support in the house to troubleshoot without finding a resolution to my internet speed problem. (they will give a window between 8 – 12 and showed up at 1pm … wasting your time by making you wait for them)
Also twice att service has checked the outside line to my home.
I have to explain to the support line what the actual speed is while on their end they claim to see much faster speed. Which doesn’t correspondent to the bandwidth I am receiving.
Slow internet means when streaming Netflix or itunes it takes four hours to watch a 2 hour show and experiencing many buffering interrupted delays in the middle of your shows.
On top of these problems. Also they keep making accounting mistakes… My bill should be $ 112 but they keep emailing me bill for $ 138 and I have to call the support and explain to the phone support they are not charging the correct amount (third time this month)

Horrible horrible horrible customer service. Can’t even believe they call themselves a business. Called last week for service installation/​was told a technician would be out that week– never was called back. Called again this Monday– told the same thing– never was serviced. Called today and have been on hold and hung up on for over an hour — we continually are transferred to someone else that doesn’t know how to send a tech to service us. Still waiting for a response — still nothing– nearly two hours later. All the people we have spoken to have been rude, condescending and ultimately have no idea what they are doing.
Go Comcast if you can. Ridiculous.

Thee worst company I’ve every had!!!
Never get them
They want me to keep writing more… so again I’ll say they suck…
Done

Worst customer service experience I have ever had. Cancelled first chance I got. Spent over six hours on the phone with them (multiple calls), and four service visits and they still couldn’t deliver functioning internet.
After all of this and calling to cancel when I was at the end of my rope they offered to send me to a higher tier of support. Are you kidding me? Why isn’t that available to people that have called more than once, have ongoing connectivity issues, etc? Said no way and cancelled.
Much happier without this ****** service.

I don’t see how there is anything less than 5 stars on here. I’ve had att uverse for 3 years and I’ve never had a issue with connection or signal. The customer service is OUTSTANDING and they are always willing and able to work with you on your bill arrangements. Very understanding and don’t make you feel like an ass h*le if you need se sort of payment arrangement. Keep up the good work att! I will never have Comcast again after having you!