Ameritech Computer Services

They have had my printer since December 3^rd. It is now January 14thy

So, the Lenovo motherboard crapped out on me again. Being that there is no other service center in my area, I had to go to Ameritech again. Customer service was great, repair was prompt and they also waited after hours for me to come pick up the unit. Everyone deserves a second chance, so I will chalk up the previous experience as a mishap and hope that it was just a careless mistake.

Ameritech complaint
TERRIBLE customer experience.
I called Ameritech to find out about their services because my printer was making a weird noise. I spoke with someone who told me it would be best to bring it in as opposed to having a technician come in because it would be cheaper and less trips (a technician would have to diagnose and then come back another time with parts). So I brought the printer in the next day. I was told that i would have a diagnosis by the end of the day or at the very least, the next morning.
I then received a call that they had scheduled a technician to come in, and that I may be charged due to the miscommunication. I told them I was encouraged by one of their staffers to bring it in, so why would I have scheduled an appointment for a technician to do on-​site diagnosis?
All the while, my printer was taking forever to be diagnosed. I had to call 4 – 5 times to get updates, and by the time it was actually ready to be picked up, it was not the same day or the next morning. It was 3 days later.
Then, when I was trying to pay over the phone, I was told AGAIN that I had scheduled the technician appointment and that their technician took the time to come to my office while I had already dropped off the printer. I thought I was being charged for their time, but it turns out, the person just wanted to lecture me and make a point. I didn’t understand why I was wasting my time with this conversation if I wasn’t actually going to be charged for the «mistake».
As for the printer, according to their diagnosis, the weird noise is due to recycled toner cartridges even though I had explained that it didn’t make that noise when I had put it in initially. They offered to replace parts, but didn’t think it was necessary. I opted not to because of the terrible customer experience.

I have been here several times and had wonderful service. This time, I arrived with my laptop that needed a keyboard switched out. I was told on the phone it would take an hour or two. I dropped off the laptop and I headed to the coffee shop next door with my 10 month old. I ordered breakfast. Literally before we had received our food, Ameritech called and told me it was done. I got the food to go!
Yes, the office looks like a bomb hit it. but the work that I have had done there rocks. I had two Brother printers and a Lenovo laptop all taken good care of here.
The office is literally all the way across town, but I don’t mind making the trip because I know it will be done, well, on time or even sooner.
Thanks guys!

I got my Lenovo laptop repaired here =) They seem a little disorganized – that’s why I didn’t give ‘em five stars – but they solved my problem more quickly than they said they would, and apparently waived some charge that I otherwise would have had to pay. (I wish I could give more detail about that, but I don’t understand warranty issues or their charging system, so.. . That’s all I can say.) They also have a parking lot, which is a godsend in San Francisco. All in all, a good experience!

Surly and unhelpful.
Parts are back ordered and they never bothered to call. The person answering the phone has an attitude.
Everything is done on paper so unless you have the invoice number they can’t look up the status of the repair. Perhaps it would be good to put it in a database so that you could look it up by name or phone number. There’s a great idea.

these folks are great! friendly, expert and fast… not to mention reasonably priced. I went to the Geek Squad where they wanted $ 200 and 7 – 10 days to look at my machine. It was a simple and fast fix at Ameritech!

This company truly exceeded my expectations!
My Brother MFC 240C printer stopped feeding paper, for no apparent reason. I called Brother and they did a phone evaluation and determined it was some kind of mechanical failure. I called Ameritech at around 1PM and spoke to Herrick, the manager. I had used this company about 5 years ago, with very good results, so I called them again. Herrick was extremely helpful and spent time with me on the phone explaining various aspects of what might be the problem. He said I could bring the printer in right then, and that they would look at it that same afternoon. Turns out that a plastic piece on the tray roller had broken and they had the replacement part in stock. I had authorized their diagnostic when I brought in the machine, which costs $ 69 and covers their first hour of repair time. When I talked with Herrick 3 hours later he told me the printer was fixed and ready for pickup! It just needed an $ 18 part, which they replaced. They did it in about 3 hours! They even waited for me past their 5:30 closing time, since I was on the other side of town and driving there to pick it up during rush hour. Then Herrick carried the machine out to my car for me. This business is JUST GREAT! They’re very smart, really know their stuff, and extremely nice and helpful. I will be bringing my computer and printer back to them in the future for any repairs that are needed.
On a scale of 1 to 10, I rate them as 11!

I had a great experience with Ameritech, and Alan in particular who was clear, direct, and honest. This shop was the only authorized Lenovo service center in San Francisco listed with Lenovo. The scroll key on my Lenovo laptop had popped off and it was still under warranty (just about 1 week left on it!). I took it in on the Monday after Christmas and was able to pick it up today, on Wednesday. It was much quicker than the 5 to 7 days they estimated and it was in between the Christmas and New Year holidays no less. They went above and beyond in my repair, replacing the entire keyboard, cleaning out all of the crumbs, and cleaning the screen. It looks like new even though it’s just shy of a year old. And of course, there was no charge for any of it, as they bill Lenovo directly. They have a great parking lot right in front which made my two visits so much easier.

I am super upset after my last transaction with this place… Lenovo sent me here to have my computer worked on after the hard drive died after a month. They told me they could do the data recovery in a few days for some files I needed. I called and called, and they just kept telling me a few days. I had to re-​do all the work for my deadline — and I told them I no longer needed the data recovery. They called me 2 weeks after that to tell me they were going to charge me anyway.
Quite dishonest, bad service, and the places literally smells if you go around lunchtime! Stay away!
Complaint Filed with the BBB!

My laptop was losing power. The cord was frayed on the adapter. I could see the frayed wires and couldn’t fix it with electrical tape (I tried). Ordering one from Lenovo would take about a week. I called Ameritech, the approved service reps for Lenovo products. The good news: they had a spare power cord. The bad news: I had to listen to a ten minute speech on everything my extended warranty didn’t cover. I ran down to the store to get the cord. They charged me $ 30 over list price. I don’t mind a mark up; it’s a small business staying afloat. I do mind price gouging. At least the two people I met with that time were friendly and checked that the new part did work.
When my laptop died a few weeks later, I took it in. Hard drive crash. Ominous sign: a woman leaving the store in tears, clutching her still non-​functioning laptop. The tech on duty immediately told me it probably wouldn’t be covered because the case was cracked on the laptop. Therefore I must have dropped the computer (I didn’t). He also said I needed to find something with the serial number on it because the tag was torn. I said we could still read it and they had it on file from last time (didn’t know we could also power up the computer in safe mode and find it — would’ve taken him 30 seconds). He basically laughed at me, finding my frustration the funniest thing ever. He was willing to keep the computer (why?) and I could call him with the serial number, but he was certain that Lenovo would not cover the damage for a dropped computer. (Of course, if they didn’t cover it, I would have to pay him directly at a higher rate). He wasn’t just rude and unhelpful; he openly mocks the customers making a bad situation horrible.

I had my Dell Inspiron laptop and a Compaq laptop repaired here. both times it required tech skills beyond what I could do. service was on time and within estimated budget. when any computer starts acting up, it is worth the time and effort to get people with expertise and resources to get it functioning again. also it’s worth the time and effort to back up all the important files.
in a service repair business, it’s all about treating your customers right and having the expert knowledge to solve the issues.
ACS scores high on both areas.
JYW says two thumbs up!

I took two machines to this place at the same time and they diagnosed each machine incorrectly. I do not recommend this place to anyone who values their money or any type of integrity!
My Dell Desktop was erroneously diagnosed with a bad Motherboard since it would not power on. They told me that is was not the Power Supply and that it would cost me $ 330 to restore it. WRONG! I put in a new power supply and it was good to go. Seems like a money making scam to me.
My Dell Laptop was erroneously diagnosed with a bad hardrive and they said it was very difficult to recover the data. I took my Laptop to the IT guy at work and we could recover the data in minutes with no issues. All I needed to do was recover the data and re-​install the Operating System.
If you do decide to take your Computer to this place be very weary about what they say. It seems like a money scam to me.

Disgraceful. Brought my HP color laser printer in for repair and they charged me half the cost of the printer to fix it. It took a week and a half to fix it because first they ordered the wrong part. They fixed the problem but it had a new one when I brought it home. They would not honor their warranty and insisted I pay for the next repair. So much for customer service. We agreed I would pay cost for the part. Then, they used up all my toner and I had to pay for new toner. At this point the cost is up to $ 50 less than what I paid for the printer new. Another week goes byand it is supposedly repaired and I bring it home and it has a new problem! It is now back with them. $ 450 later and I fear I may never have a working printer. Disgraceful.

They’re lovely people. Very friendly, super honest and reliable. Turn work around quickly and do a good job.