Alice Do, DO

Dr. Do is an incredible physician. She is truly thorough and when it comes to dermatology, you need to be. I was very impressed with my first visit and needless to say I will be returning for future visits as she has certainly gained my trust as a patient.

I have never felt compelled enough to write a good or bad review about anything, until I met with Dr. Alice Do. I agree with what has been said before where I wish Dr. Do was a primary care doctor so I could see her for other things.
She’s extremely easy to talk to and really makes you feel like she cares. She made sure to get to know me as well as understand my problem. Dr. Do explained her reasoning behind all the treatments that she suggested and seemed determined to help me figure out my unique issue.
When I had to call her office after hours on a Friday for a more urgent question, I thought for sure that I wouldn’t hear back until Monday like previous doctors I’ve had. However she actually returned my call, talked with me for almost 40 minutes to figure out the problem, and finally even wrote me a new prescription.
I can’t recommend her and her office enough.

Dr. Alice Do is the best. I honestly wish she specialized in other medical things such as gynecology or was just a primary care doctor also. She’s THAT easy to talk to. She also takes so much time getting to know you and making sure you know what’s going on during the entire visit, all while making you feel very comfortable. She did the most thorough skin check I’ve ever had, and took the time to explain everything she was looking at and why. Along with this, she recommended great products (with samples!) that weren’t insanely priced and could be found at any drug store — a huge relief to me and VERY rare when dealing with dermatologists. Thanks Dr. Alice!!!

Previous review rated as 1, but upgrading to 3. The office manager explained their internal issues between the back and front office staff, which they seriously need to work out. Although they were accommodating and rescheduled the appointment to an earlier date (also goes to show you they have the capabilities to schedule you sooner than 4+ weeks for the miscommunication), jury is still out.

This is the second time I’ve seen Dr. Do (the first was in 2012) and she is great! She is very kind, calming and takes the time to explain everything. She determined what was causing my itchy skin and gave me tons of samples to take home. Her staff is always polite and friendly also. I always choose to see Dr. Do when I have any skin issues, even though I have to pay out of pocket (my health insurance isn’t accepted there). It’s worth the extra money to see such a great doctor.

Alice Do might come off sweet when your first meet her, but she is complete unprofessional, manipulative, and extremely rude when it comes to running her business. She cares more about making money off her patience rather than their actual well being. She diagnoses them with much more serious alignments which forces them to do «procedures» with her so she can charge exuberant amounts of money for her services. Please review Rachel J from 12/​20/​2013 and Zhounan J. from 9÷23÷2013 to see similar reviews about her «billing strategies».
I went to see Alice Do in mid April due to a skin rash I had for awhile. After looking at it, she originally diagnosed me for psoriasis, a serious skin disease that stays with you throughout your life. She came to this conclusion since my knee joints hurt, even though I told her I have arthritis in both my knees which causes the pain, along with discoloration in my nails, due to me picking at my nails which I also disclosed. She explained if we want to know for certain that a biopsy should be performed and that it will go to a third party. I trusted Alice Do’s opinion since she is the dermatologist and has more knowledge about the subject than I do. We performed the «procedure» as she calls it which involves taking a piece of skin with a knife that took no more then five seconds. She gave me a sample of taclonex along with a $ 0 copay coupon to heal the problem.
She calls me a few weeks later to explain to me it is not psoriasis, but «psoriasis like symptoms». In other words, it was nothing more than an allergic reaction. Alice Do tells me the best thing to do is for me to come back in because she does not remember how the rashes look like, even though she was taking notes on her ipad during my visit. She needs to see the rash again in person so she can recommend me to an allergist. Everything seemed ok until the «hidden» bills.
I receive my first bill for the biopsy from UCSF pathology for $ 200. I receive a second bill from Lakeside Dermatology, aka Alice Do’s practice, for $ 198 where my insurance covers $ 108 leaving me with $ 90 on top of the $ 40 copay I already paid just to visit her. I was extremely upset since Alice Do never was transparent about any of these costs during my visit. She never told me she would bill $ 198 as a «procedure» for taking a tiny skin sample which took a few seconds and she never explained that the third party would charge $ 200 for testing the biopsy. For example, a person doesn’t just go to a supermarket and purchase a loaf of bread without knowing the price first or having knowledge of the cost. Every product or service you buy is transparent about the costs before you buy it. I could not find anywhere online how much UCSF pathology charges along with how much Alice Do charges until I read the negative reviews on Unilocal.
I tried to have her call me back only for her billing specialist, Zach Hertz, to call me. I explained to him that Lakeside Dermatology should absorb some of my costs since the doctor misdiagnosed me. I explained there is a big difference between psoriasis and an allergic reaction. I explained to Zach if the doctor diagnosed me correctly with an allergic reaction and was transparent about the costs, I would have checked with my insurance company or I would have not felt the need for the biopsy since an allergic reaction is not serious. Zach told me that the «system is not perfect» and that they are doing everything correctly. He told me there are other dermatologists that do things differently if I want to go there. In other words, he told me to go to another doctor.
I am now stuck with a bill for $ 290 from a rude and unprofessional office. Alice Do can not handle her billing problems so she has Zach Hertz bully people around so that they take the costs. I am not the only person she has done this to. Please review Rachel J from 12/​20/​2013 and Zhounan J. from 9÷23÷2013 to see similar reviews about her «billing strategies».

I have taken an older man whom I care for to see Dr. Do. She and her staff have been so kind and good to him. The follow-​up has been so thorough and caring. She is very busy, but Dr. Do gave my friend all the time he needed. She is old-​school with her time and care, hands-​on with attention. I was so impressed and grateful. She has a great team at her office.

Dr. Do is great, I will go to her again. Her staff is good too.

Dr. Do is awesome. I have gone to her 6 times over the past 2 years, including removal of a cyst. I really like how Dr. Do takes time to answer questions, and I never have felt that she is in a rush to complete my visit. She is gentle, professional and very kind. Her office staff is also very effiecient. I have always felt welcome and at ease.

I have actually never posted a review on Unilocal before but my visit with Dr. Do this afternoon left me compelled to do so.
I loved our appointment! I went in as a first-​time patient for a routine skin cancer screening. Just coming from Kaiser insurance, I was looking for a dermatologist who was not always in a rush and careless. Dr. Do took her time to strike up conversation with me before the exam and made me feel very comfortable. She was very thorough and I really felt that she cared.
Also, her staff was super-​friendly and warm. I look forward to going back for my skin cancer screening next year!

I am still suffering from all the side effects you said were minimal. I wish I never visited you. You have caused great pain to me, my wounds don’t heal well at all, I am constantly stressed, I have been getting more acne since seeing you and I have been bleeding rectally since the day you gave me that shot. Thanks for permanently ruining my life. DO NOT GET KENALOG-​10 (Triamcinolone acetonide) injections from her. It’s better to be unable to help than to harm a patient.

I’ve visited with Dr. Do several times over the past couple of years for routine dermatology work. I appreciate that she’s been good about seeing me on time, not forcing me to suffer a tortuous office wait.
She has a pleasant businesslike manner. She clearly outlined the nature of the procedures and was willing to discuss the costs of work, up front. I have a pretty high deductible, having to pay most medical costs out of my pocket, so this is really important to me. Her fees are in line with what you would expect from a dermatologist working in San Francisco. Her staff are friendly and helpful.
I’ve been pleased with the quality of Dr. Do’s dermatology work and plan to continue seeing her. Recommended!

Good Doctor!

I think it is crucial to give honest reviews and explain why. That is why I am on Unilocal and found Alice Do on Unilocal.I think voicing your opinion if you can help someone not have the same experience I did is important. I was on the fence about writing this review since through the whole process the receptionist Zack and the Dr were very sweet. That is in the first visit I had. I have never been to a dermatologist before and I called 3 other doctors before going to Dr. Do. I explained on the phone that I did NOT have insurance and that I had a mole that looked like it needed to be removed. I went to a free screening for skin cancer and the person there told me to see a dermatologist, so I did. Out of the 3 doctors I called, Dr Do SEEMED to have the best pricing. I was wrong.
I was upset that I had to pay for the visit when I knew I had to get the mole removed from the free screening. Dr Do did not check me for any moles, just removed the one I already had checked. She was nice enough to charge me only for half the visit portion since she knew I would have to pay out of pocket for the «surgery». On the phone I was told it would not be more than $ 200 to remove the mole. I described the location and I understood the price might go up once I met with her. Since telling me on the phone is not like meeting in person. I did not realize that to send it to the lab would cost $ 350 plus the cost of the visit. A $ 200 total procedure became $ 530. They told me they gave me the best deal since I did not have insurance. I called in and they spoke to the lab and got them to charge me $ 200 instead of $ 350, which was nice but still not the quoted $ 200 total with the visit. That is not even why I am writing this review. It gets worse.
What really upset me and is the main reason for this review is the fact that I got a call from them telling me that she did not get all of the mole removed and that I had to come back in and pay another $ 300 to remove it and $ 250 to see if they got it all at the lab. I would have to pay for a large scar on my arm and almost $ 600 based on her opinion. That’s right, her opinion.
My first time to the dermatologist and I might have skin cancer! It was a horrible feeling. I would talk to the receptionist about getting insurance so it would cover it. I emailed him when I did get insurance and he said my insurance did not cover it. I felt like I was not important anymore and I was a burden.
I went today to a dermatologist that did take my insurance. Not only did she tell me it was NOT necessary to cut into my arm more, but she said it was clear in the Pathology test. Of course I did not know how to read it and just trusted Dr. Do’s opinion. My other dermatologist read the test with me to show that it said no where I had to cut more skin out. She also called the lab that did the testing and they agreed.
I understand that being cautious is important, but leaving me in debt and a scar on top of that is unacceptable. Even the dermatologist I went too asked me who I went to the first time. When I mentioned Dr. Do she said, «I am older and have more experience». I am so glad I got a second opinion.

I love Dr. Do. After being permanently scarred (literally) by another dermatologist, two months ago, I went to Dr. Do to help alleviate the scar and treat the rest of my skin issues. Dr. Do was kind, competent, and helped me out in every way possible. She gave me her dermatologist’s contact information to help with the cosmetic fix of my scar. She also was gentle, she used the smallest possible something or other, when she liquid nitrogened a skin condition on my face, because she said it wouldn’t leave scars. It’s been one week and the skin condition is going away! She also called me back to answer a question and sent some Rx’s electronically to my CVS.
Thank you for saving my giant nose scar, Dr. Do. I appreciate you so much!

Best dermatologist I have ever been to! Everything about my experience with Dr. Do was fantastic! Great reception staff on the phone and when I arrived. Very professional and nice.
Dr. Do took a lot of time with me and discussed all my concerns thoroughly. She gave me some great information about skin care and the treatment I received was the best!
Highly recommended to all who are looking for a great dermatologist.

If I had to chose a few words to describe my experience here, they would be: Informative. Professional. Accommodating.
I had an emergency situation and their staff was able to get me an appointment within 24 hours to sort out my issue. Once I arrived, I was given the appropriate paperwork and seen almost instantly. I was diagnosed quickly and given the appropriate medicine to treat my problem. Dr. Do was very friendly, kind, and helpful. I’m happy to write this review to encourage others seeking help for skin problems to give them a call. They did a fantastic job and I would recommend their office to anyone.

She is the best. Hands down.
I called early this morning, with a somewhat urgent matter. Her receptionist, Zack, squeezed me in for an appt. same day.
She was extremely genuine. You could tell she cared.
I went to a derm before her and was completely dissatisfied.
She, on the other hand, went the extra mile.
Highly Recommend.

I have had an acne problem for long time (over 6 years). I have been seen by a lot of dermatologists but the problem never seemed to really get better. After I met Dr. Do, last year all of my acne was gone! This is the first time any treatment worked for me. I am really happy finally I found the right dermatologist.
After I came back from Hawaii, I had acne again. So I start to looking for Dr​.Do.
She has moved to new office at:
ALICE DO, D.O.
LAKESIDE DERMATOLOGY
1 SHRADER STREET #640 SAN FRANCISCO, CA 94 117
PHONE: (415) 422‑0000
I saw her again today at her new facility. She greeted me warmly, spent over a half hour with me listening to my concerns and formulating a plan of action. She also gave me some samples to try and a coupon to save me some money on my prescription. It was a great experience and I am grateful to be a patient of Dr. Alice Do.

Wonderful doctor, very helpful. She cut me a deal because I don’t have insurance, very kind. Found her through Unilocal reviews and signed up in order to write this.
Side note: While the address is correct, the map that Unilocal displays is incorrect. Her new office is north a few blocks at Fulton.