AccuVision Optometry

While I love planning every single moment of my day, I always forget to write down when to make appointments related to my health. I really enjoy that AccuVision sends you reminder emails and text messages letting you know that it is time for a check-​up or that your items are ready for you to pick up at their office. All the staff is very friendly and nice. Everyone is ready to help you out and let you know ALL your options. I love it here. I feel welcome here. I am not afraid to use their bathroom (and I am very picky about this as well).

Dr. Thich’s office is very clean and her staff was incredible. They are very knowledgeable and kind and I felt very comfortable. The doctor saw me early and was really quick yet efficient with my exam – they definitely know what they’re doing. This is definitely my optometrist from now on!

I happened to come across this optometry shop while walking in the neighborhood some months ago. At the end of this past year I realized I had not yet gone for my annual eye exam so I decided to try them out. I called the office on New Years Eve (yes, I waited until the last minute) at about 10:30 am to try to get an appointment. They were able to squeeze me in that day.
Upon arrival, the receptionist checked me in and I waited for about 15 minutes to see the doctor. The doctor was very professional, did a nice job of explaining things to me, and had me in and out in 15 minutes. Everything was very straight forward. After my exam I spent some time selecting my new frames. In my opinion they have quite an extensive selection. Though it took me quite some time to finally make my selection, the staff person assisting me was very patient and never made me feel like I was wasting her time.
I pick up my glasses in a couple of weeks. So far, so good.

I have been going to AccuVision for a little over 5 years and I always come back. The staff is super helpful and very patient with all the random insurance and lens/​frame questions that I have asked over the years during my visits. Dr. Thich is a very kind person who knows what she is doing. I always trust that she has done a thorough job at examining and providing me with the correct prescription. Thank you to the staff for always providing consistent service!

I have visited twice, both times for yearly check-​ups. Dr. Thich is very friendly, efficient, and thorough. I have been satisfied with the service that she offers because she uses up to date technology and takes the time to get to know you.
The office is small, yet warm and inviting. The receptionist could be more friendly, but she was competent about my insurance coverage when I visited last week (a big improvement from last year). I appreciate the option of booking an appointment online and via email. There was no push for me to purchase contacts from there, as earlier posts mention. I decided purchase for convenience sake, but realized later that prices online are much cheaper. Overall, I recommend AccuVision because it’s convenient, but there are some improvements that could be made.

both gals were insanely helpful and sweet. went above and beyond to help me understand my coverage and how to make the most out of my benefits. highly recommend.

The doctor saw me early and was really outstanding. Explained everything in depth for any questions I had and got me in and out quickly but was very thorough.
I wasn’t too crazy about their selection of frames but this is personal taste. For an eye exam I highly, highly recommend.

While I understand Dr. Thich is semi-​on-​maternity leave, when I came for my appointment I was told I had to see the replacement doctor — wasn’t told this before I came or given a choice. Then Dr. Thich saw another patient!!! Also, I was told a rush would be put on my glasses, which were stolen along with my car, so that I would be able to drive. Now 10 days later and I’m being told I have to wait until next week for my glasses and no one there is capable of calling to tell them to rush them as promised. I cannot express how disappointed I am in the lack of communication, «bait and switch» with doctor and the slow service in getting glasses I need to be able to drive. I mean if the police can find my stolen car in 3 days, seems like it should only take 7 days to get new glasses. Also, the replacement doctor told me my vision was the same as my last exam — I know that’s not true because I cannot see things as well as before.

Truly the best eye care I’ve had in years. Thank you so much for all your patience and professionalism.

Excellent customer service and such nice staff! They went above and beyond to help me when there was a delivery issue with the contacts I ordered. After using my insurance for an order of contacts that was never delivered by the postal service, they ordered me a new set and gave me a discount so I wouldn’t have to pay a ridiculous out of pocket fee. They graciously did this without me even asking! Because of this alone, I’ll keep coming back for my check ups :)

i’m kind of biased because by best friend’s dad is an eye doctor back where I’m from and he treats me like family whenever I come in, but Dr. Thich is great at what she does. I came in in the beginning of 2014 with eye infections in both eyes and she took the time to talk with me about what could’ve caused them, what type of contacts i wear, how long I wear them for, the solution I use, etc. She prescribed me abx but they turned out to be really expensive for me (college student), when my pharmacist called her she immediatley changed the prescription and after about a week my infections had gone away. A few months later I had an infection again, and this time she prescribed me two bottles of abx so that I wouldnt have to come in a third time for the same reason.
They really push for you to buy their contacts at Accuvision, which is kind of annoying because I’m content with the brand I use. And their was an insurance mistake (assuming it was a mistake), where I couldn’t use my vision insurance for the remaider of the year (2014).
All in all, a good optometry office. But of course I would prefer my family friend eye doctor back home :)

The staff is very friendly and professional. The exams are thorough and there’s time for questions. I have never had to wait. Perfect service!

Just ordered my third pair of glasses from AccuVision. Why?
1. Doctor is really knowledgable.
2. They did a great job helping me pick frames that fit my face.
3. Glasses arrived in a timely manner.
4. Service is tops. They texted me and left a voicemail when items ready.
5. They want you for the long-​term. Had a minor but recurring problem with the hinge on one of my frames and they made it right no questions asked.

Ive been coming here since 2011. Professional honest eye exam and feedback. For three years reading glasses have been optional for me. One day Ill need them, but for now I like that there is no agenda to get you to buy glasses etc that you don’t need.

I went here coming off of a recommendation from my boyfriend, who lives in the neighborhood. I made an appointment very easily online, and was seen that same week with my first choice appointment time (you pick 3 if you are doing it online).
The office is small, but very clean and filled with lots of frames. I don’t wear glasses, just contacts, so this review is solely for the exam. I met with the doctor almost straight away, after doing a few tests with the assistant. Everything was explained to me pretty simply and felt very comfortable with my doctor. She was young but very knowledgable. Overall, the appointment was about 45 minutes to an hour, including getting my eyes dilated.
Bonus: right next to two great burrito places.

Shady business practices!!!
MAKE SURE YOU KNOW YOUR VISION INSURANCE BENEFITS BEFORE COMING HERE! Better yet, don’t come here at all.
I called my vision insurance plan prior to my appointment with Dr. Thich to learn and know what my plan does and does not cover, and all the fun details. My plan informed me that I can go out of network for contacts, and I just have to submit my receipt to them and they will reimburst up to $ 150 for contact lenses that are not on formulary.
Both the front office desk receptionist? woman AND dr. Thich insisted that I had to pay a contact lens fitting fee (which my insurance informed me was included in my exam and, hence, covered) and that I had to purchase contacts at their office (again, my insurance company assured me I could get contacts anywhere and would receive reimbursement).
I had to confidently assert that I knew my contact lens fitting fee was included in my eye exam under my insurance plan, and that I could get contact lenses anywhere I choose. This was not just an argument prior to my appointment with both receptionist and doctor, but came up AGAIN in my eye exam with Dr. Thich and her insisting I could only buy contacts in her office. She eventually caved after we had a circular argument 5 times, and then finally admitted «yes, you can get contacts elsewhere» similarly to the contact lens fitting fee caving before my appointment began.
I would NEVER go back — I don’t enjoy feeling uncomfortable and having to argue repetitively to staff and doctor who KNOWS that they are assertively and confidently lying to patients hoping to get away with it to make $$$. I called my vision insurance again the day after my appointment, and they confirmed that all the information I had collected from them originally was correct in regards to my vision coverage.

So I made an appointment to see Dr. Thich a week in advance and confirmed my insurance with the front desk (a VSP customer service rep even called the store to confirm my member ID). I got a reminder email three days before to confirm and to fill out the new patient form. Then a day before my appointment I got a voicemail from the front desk telling me they canceled my appointment because they don’t take new members associated with my VSP plan. Thank you AccuVision Optometry for wasting my time. I would of given them 4 stars if they told me from the beginning that my insurance wasn’t covered.
I will definitely not recommend you to any of my friends and family.
Note to Dr. Thich: hire a new front desk/​receptionist. One that follows up and doesn’t wait till the last minute.

I lived about a block away from Accuvision and had been a regular for about three years until recently moving. Honestly, I never really liked going here but laziness is a strong (de)motivator. Dr Thich is nice enough, seems like a competent doctor, and seems to have through eye exam. However, the business-​side of this place is beyond shady.
First, there is strong pressure to purchase your contacts or glasses from Accuvision. In my case there is no benefit to purchase contacts in store as they have to order my prescription (it’s never in stock) AND prices are about twice of online contacts. They always tries to persuade me to buy from the store, claiming VSP will only cover my lenses if I buy them that instant (not true — you can buy online and send in the receipt) or that it makes no difference where I buy lenses from (also not true — Accuvision’s lenses are twice as expensive as online). After an awkward sequence of back and forth rebuttals, I have to firmly ask for my prescription (the one they are legally required to provide) and they grudgingly provide it. Turns out they joke was on me — the omitted 3 measurements that are needed to make the glasses, making it impossible to order glasses on a site like Warby Parker.
Second, Accuvision tacks a number of extra «required» services and charges on every eye exam. For example, there is a mandatory ~$ 75 «contact fitting fee», even if you are staying with the same lens type and prescription! This is not normal — my doctor before and current doctor do not require or even suggest this service unless you change lens types. They also dilate your eyes during every exam as a default option (and charge you an additional fee) — turns out most other optometrists suggest dilation every 2 or 3 years.
Finally, my biggest annoyance (and what ultimately caused me to switch doctors) is that when I requested a contact lens and glasses prescription, they charged me for two exams! They claimed my insurance (VSP) only covers prescription for one or the other — they charged my insurance for the cost of the contacts exam and charged me for the cost of a second. This is the only place I know of that does this — every doctor I’ve had has provided a contact and glasses prescription while charging a for a single exam.
All and all, I would recommend avoiding Accuvision — I’m all for supporting local optometrists over the big chain stores and there are plenty of other qualified doctors in SF and the Bay Area that will give you equally good service without the questionable business practices and heavy sales pressure.

Dr. Thich is one-​in-​a-​million. She is caring, gentle, and genuinely cares about eye health. I love seeing her for my yearly exam and she has a variety of eyeglasses and contacts that meet most requirements. Recently, I returned to replace a pair of eyeglasses and it was a cinch because her files are updated (and this allowed for 30-​minute meter parking!) as well as an eye check for an irritation.
She provided a diagnosis, educated me about the possible causes, and assessed expectations. She also saw me within a week as a follow-​up to ensure the treatment worked.
Highly recommend! You will appreciate her guidance… and the glass cases of many cool spectacles!

There are so many reviews, I need to say no more about how good the service is for an optometry. I will just mention two special occasions
1. my parking meter, a typical stingy sf meter, lasts only 1 hour including the waiting time, vision check and then 2^nd step doctor verification… I was on the edge of the chair, but the doctor and receptionist were so friendly, zero attitude, all friendly understanding, they kept track of time for me, got all the stuff done, and I was out of the door and at my car in a blink of an eye. I am definitely coming back as a customer and a neighbor
2. Listening to my personal concern: my eye sight has been so bad after studying like crazy as a university student, working as an IT consultant, I dont want the prescription to keep climbing, expressed my concern to the doctor, and she totally understand. Helped me to find a ‘compromise’ prescription that is medically viable, accurate and also works for me. I appreciate the doctor took my personal concern and opinion into account, even if just for a very minor portion.
Despite all the discounts else where, I happily ordered my new glasses in this office, and even a small quantity of contacts.
Tips: EyeMed discount card takes one hundred dollar + off glasses here, a great plus. Tips: this office is awesomely WIRED! They sent out digital notifications and forms, for a busy IT consultant I love it, and love finishing my forms before hand to save waiting time, and get my notifications in email saves me phone minutes, and i can check the message anywhere on a smart phone