24 Hour Fitness

In general the staff is very nice and this is one of the better 24 Hour spots. This would be a 4 star review if I could go to yoga 2x week. I avoid the crowed locker room and Ellen’s yoga class (both here and at Montgomery). She is just lazy. Talks a lot, but doesn’t actually show people what to do and is not clear. When we can’t hear her or understand what she is trying to get us to do, she criticizes individuals in front of the entire class instead of nicely adjusting people one on one. She has an angry edge that is just not appropriate for a yoga class. But Ella is good, try her class. And Sarah who used to be at Montgomery is amazing, but her schedule is up in the air right now.

Week 1:
I can’t breathe. This is so hard. I don’t know if I can handle it. I’m never coming back again.
Week 2:
This is getting easier. It’s much more manageable. I can get use to this.
Week 3:
Ahh…this feels good. This is how it should be.
No, I’m not talking about my workout plan or my fitness goals. I’m talking about THE CROWDS in this gym!
New year, New everyone means the first 2 weeks of January made every gym in America packed! It pretty much deterred me from going myself. However, now that we’re entering the 3^rd week of the year, it’s slowly emptying out again. I find it a bit sad and discouraging that not more people can keep their gym goals up, but it’s a breath of fresh air for those who are use to this location being a bit more on the empty side.
I go to this gym on weekdays at about 10 – 11 or 12pm. That is the best time. There is literally no one here. There’s usually benches available. Even though there’s only 1 squat rack, I usually don’t have to wait long or wait at all to use it.
People are much more respectful and less douchey here than at the one at Van Ness. I actually had to leave that location because I had a stalker who would follow me around the gym. CREEPY. In my experience, people here don’t throw weights, yell and grunt obnoxiously, or leave their machines unracked.
The machines are much more updated than the one on Van Ness, and less broken ones.
The cons are that this location very much gets busy right before and after work, and a little surge during lunch hour.
Also, it’s a bare-​boned location. No pool, sauna, multipurpose room, classes, etc. There is a small trainer’s area on the 2^nd floor if you choose to hire a personal trainer. (And if you do, ask for Sean, he’s great!). There are ultimately fewer weights and machines to go around, so be nice and don’t hog.
If planned right, going to this location is a breeze. Now if only that Asian café downstairs will just stop letting the smell of spices float into the air vents, teasing me as I’m trying to workout, that’d be great.

My favorite thing about this gym is Johnny (trainer) he help me reach my 1RM deadlift of 200lbs! I couldn’t have done it without him. He has a great personality. He is honest, and supportive, and has great coaching skills. I will miss him. (Changed gyms) if not for him my rating for the gym is 3 stars.

It was my second time in this gym yesterday and did not know their lockers require .50 for a locker. I had no change or cash on me to get some. Asked the trainers to see if I can leave my huge back with work clothes by their stuff they didn’t let me, instead they went to another level and gave me .50 cents to get a locker. That was great off them definitely a great way to satisfy a member. As far as the gym goes it’s smaller I’m used to the super sports being from the east bay but this gym has it all if ur looking to get a good work out.

Let me start off by saying that this gym can get pretty packed, especially right after work. Went today around 6:30pm and boy, you could feel the body heat. Located in the FiDi, you know when the busy times are. Also, it was probably full due to everyone getting their New Years Resolutions on. Myself included. haha!
One thing I have to say about this particular 24 is that the staff has been super friendly so far. Customer service is a win. Bathrooms aren’t bad, and showers are okay as well. Bring your own towel though! Maybe I’m a gym noob, but I didn’t realize that. I called and asked if they had «bath towels» available, and they said yes. but…not quite the correct size! LOL. Anywho, much like a lot of these gyms, it gets the job done. A bit smaller than other 24 hours that I’ve been to, but I didn’t have to queue up for an elliptical! Another funny thing that I noticed was the food aroma near the stairs. mmm, smell that motivation. I work out so I can eat, what can I say. :P See you soon! In less than 24 hours. :D

Here is a petition link for unfair annual fee increase:

Top seven things I have seen at this location
7. Equipment that never gets fixed. Perhaps they waiting for Santa to come do it? They took the TVs down in June or July and they have had the new ones up for more than a month but they still have not turned on two of them and they have not hooked the sound back up except for one of the TVs. Some of the Cardio equipment has needed maintenance for over a year.
6. Really crowded. Expect to wait in line for a locker at peak times.
5.Fur in the shower. You have to love walking into the shower and seeing some guy’s fur on the floor from his manscaping.
4. Used razor’s in the shower. Next to the fur, you usually see the used razor.
3. Filthy underwear in the shower. For some reason it is just too hard for some of our fellow 24 Hour Fitness members to take their sweaty underwear home with them and they just leave it hanging in the shower or on the floor in the shower or on the towel hooks. Its always fun to hang your towel next to some guys sweaty underwear.
2. All clubs memberships become not many clubs membership. You paid in advance for all clubs but they re classified many of the SF clubs so you can’t use them anymore.
1. Oh My God. Is he really doing that in the gym shower !! In the stall next to me ! Yes, yes, he is. Shortest shower I ever took.
OK. Some of these complaints have to do with the clientele. A lot of the people who use this gym were raised by wolves but many have to do with 24 Hour Fitness’s complete lack of concern if they do not see immediate dollars from it.
The TVs are there ! Just freaking hook them up.
The radio transmitters are there and one of them is working. Just hook the rest up !
Do we have to offer to tip you to get you to finish the job ?
How about a code of conduct that tells people not to shave in the shower, not to hang dirty clothes on the towel hooks etc. You shouldn’t have to tell people this but, given how often it happens, obviously you do.

Really friendly staff!
It’s obviously cramped because it’s in the heart of Fidi, downtown SF, so don’t expect room to move or tons of machines, but it does the job considering the population here, especially 530−7pm peak times, it’ll still have enough machines and equip to get your fitness on.
Just wish they had free wifi!

The pros: Staff is pretty friendly, bathrooms are relatively clean, on several occasions I’ve seen a woman going around to clean the machines. Cleanliness is hugely important in a gym (this city is dirty enough)
The cons: Multiple machines and ammeneties go out of commision and literally collect dust. I don’t know what they need to get this stuff fixed, but maybe they could use the money they charge for membership and have it fixed! I know it’s never as simple as it seems like it could be, but maintaining properly functioning equipment is a pretty big deal. I’ll happily re-​evaluate my review when I see things get fixed!
Also, keep the hand sanitizer pumps from getting empty, it’s a lifesaver when you look around and see fellow members picking their nose, face, eyes etc and then picking up weights.

If I can give a 0 star, I would. A HORRIBLE CUSTOMER EXPERIENCE!
My boyfriend and I went in and thought we can go for a workout, but NOOOO! We can’t go to any of the downtown gym because we’re an ACTIVE member. Why are all of the downtown SF gym turned into a Super Sport!!! They said if we want to workout, we have to pay an additional $ 40 A MONTH on top of what we pay yearly. WTH!!! It would be nice to get a notice from them, right? We did not get any notice by mail or email. The only notice I receive from them is a yearly bill. All they want is our money!
A Super Sport should be big, right? You call this gym a Super Sport!!! You only have the equipment and amenities like any other basic gym. You are basically charging an extra $ 40 a month for a freaking towel! What if I bring my own towel and you give me the $ 40! They did not have a sign saying they are changing and the main door still have an «ACTIVE» sign.
I understand the downtown rent is going up, but this is not the way to screw people up. They are not gaining customers by doing this. They are definitely loosing customers. I know we are not the only 2 that got screwed. My coworkers cannot go to any of the downtown gyms too.

Walk in this morning to find out my membership doesn’t work here anymore. I had to listen to the front desk employee tell me that their club is now a «super sport» when there was clearly a sign behind her stating it was an «active». Got suckered into paying for a $ 10 upgrade because I just want to work out. Now I have huge regrets, because I just paid $ 10 extra for nothing– there’s no upgraded equipment. The basement still gets overcrowded and too sweaty to be safe. There’s only ONE squat rack. AND 3 flat benches. This is some grade A, premium bullshit.
Save your money and join SF Fitness

Joke.
Looks like a bunch of SF 24 hour fitnesses switched from active to SuperSport overnight. After being rejected at the California Street location due to this quick switch, I called the Montgomery location to make sure that they were a Sport and I wouldn’t be turned away at the door. The kid on the phone assured me that it was indeed a Sport, not a SuperSport.
I walk all the way to this gym because of this assurance. Lo-​and-​behold, he tells me I cannot go in. The funniest thing was how he was explaining to me how this was a Sport gym and I needed to be grandfathered in to use the gym, even though I am a Sports member myself. He was actually trying to explain it to me to make me understand as if though my logic was faulty (Sport gym = Sport member). After 5 minutes of this painful conversation, one of their coworkers explained that it was INDEED a SuperSport (well, they do have towels now people. rejoice!).
In short= terrible staff, terribly unaccommodating even when they are at a gross fault.

This review will be small and dirty, kinda like the gym.
I found this gym using ClassPass, and since it was the closest to my hotel to offer open gym time, I ended up here on a few different visits. The front desk staff was friendly, but none of them seemed to have any clue as to how to use the app. Not a problem I guess, but strange.
Once past the entrance, I made my way to the locker rooms on the 2^nd floor. There were towels and paper towels balled up everywhere, which was pretty gross. I like that they offer towel service and there’s even places to throw your towel in the lockerroom itself, but either the staff wasn’t on point or the gym members are particularly lazy and inconsiderate.
The bulk of the gym equipment is on the 3^rd floor. The free weight area is incredibly small, and if you’re there at any sort of rush hour, it’s slammed. It was pretty difficult to get in a good workout. Also, the members seemed particularly disinterested in making sure weights were reracked in the right places, if at all. Just annoying.
This isn’t the worst place on Earth, and in my situation it was decidedly better than a hotel gym. Still, I’m glad that I’m not actually a member.

This is a large downtown gym location. You go up a couple of flights of stairs to get to the main area where the cardio machines are and the weight area there’s also a little area for stretching. Lots of cardio machines and plenty of tvs to watch. The only thing I don’t like about this gym is that it’s a little dark inside. Front desk are very nice it’s a great location if you work in the financial area and easy to get to muni and Bart.

Um… here it goes:
Location 5 stars,
Close to my work and right in the middle of everything (FIDI)
Cleanliness 2 stars
Overall no general complains but due to the «clientele» and how busy this gym gets, you constanty get «pre-​sweated» benches/​machines
The same clientele also really likes to flash their dicks in the mens’ locker room, kind expected I suppose but due to the small lockers quarters, you’re facing a dick in every direction within 3 feet of your face.
Ability to actually work out: 2 stars.
Due to how busy this gym gets during lunch/​after work peak hours it can be hard to find a spot to do your work out, with no open benches or other exercise equipment. The locker room sometimes DOESN’T HAVE ANY OPEN LOCKERS. Which is a pain.
Equipment 3 stars:
Given the smallish space this gym occupies you do get most of the equipment you may need, if you can get a spot (see ability to work out). It isn’t the newest or latest equipment but it is all there and it works.

I have been a member of 24 for over a year and take advantage of their personal training.
The staff and gym are top notch– even compared to other 24’s in the area. The training staff are knowledgeable and approachable which helps individuals of all skill levels reach their goals in the time they have. The gym itself is always maintained at a high level and stays clean at all hours, which is a benefit due to the ability to work out at all hours.
I would highly recommend this 24 to anyone looking for a new gym home– and also for those who have a gym but are looking for the best experience.
As someone who has tried the rest, you will not find a better mix of people, hours, prices, and expertise than the 24 at Montgomery.

Not the most amazing gym in the world, but it suffices as a gym. It’s kind of small, but it has everything you need. Just sometimes what you want is taken (i.e. the squat rack all day every day).
It’s not nicely renovated, but I mean it’s a gym. It doesn’t have to look amazing, you do!!!

I had a really negative experience with a manager at this location the other week.
I’ve been taking a yoga class at this location and my friend really wanted to try it. He is currently a student and has a gym membership with his school, but wants to get a membership after he graduates.
I called in ahead of time, asking about how guest passes work because I wanted to make sure my friend could get in without any trouble. The attendant on the phone was very friendly — he told me to just drop by and check in with the front desk. He said the guest pass would be free, and that there should be no hassle.
When I arrived with my friend, the manager told me it would be $ 15 for a guest workout. I told him that someone on the phone at this location told me about a free guest pass for local residents interested in joining the gym. He looked at me and my friend, and asked if he was REALLY interested in joining the gym. He asked probing questions — what location would you use, why would you choose this location over _​_​_​location — basically trying to force us to admit my friend wasn’t serious about joining the club, and to pay the $ 15 instead. He was trying to hustle us, urging my friend to join that very day, and not believing us when we said that he wasn’t interested in joining today, but could very well be in the future. He even said, let’s be real here, you’re not joining this gym.
This is insulting. This is not passable customer service, especially for a manager. YOU CANNOT ALTER YOUR POLICIES BASED ON YOUR PERCEPTION OF YOUR CUSTOMERS. He assumed my friend wasn’t serious about actually joining the club, and thus tried to deny him the free pass. The same free pass that is advertised on the 24 Hour Fitness website, and the same free pass the friendly attendant on the phone told me about.
In the end, he said something along the lines of, «I’ll let it go this time and give you the free pass for today.» Yes, my friend and I were obviously happy about this, but we were so insulted and frustrated by what this manager was trying to do, and the way he was talking to us. It was very disrespectful.
Sadly, I am going to avoid this location aside from the yoga class I attend here. It’s really unfortunate, because the rest of the staff are all great and friendly, and I really did enjoy this location. But this experience was very negative and my friend and I both felt extremely insulted. I would cancel my membership if I was forced to go to only this location, and my friend DEFINITELY will not be coming back to this location ever.

Can you say… CARDIO?! This 24 Hour Fitness is decked out with tons of treadmills and elliptical machines. Plenty to go around! There’s even a whole section of them. The machines are pretty sparse, but more people who come here are usually getting their cardio on, so I wouldn’t worry too much if your goal is to tone.
The staff here is very friendly when you enter and exit the gym. Everything is in pretty distinct parts of the building, from the locker rooms to the personal training area. The locker rooms are mediocre. This 24 Hour is kept very clean throughout the day, and I point that out because not all of them do. Oh and I love gyms that have fans on their stationary bikes! Anyways, this gym is down the street from my workplace in FiDi so I’m glad it’s a good choice.

Decent 24 hour fitness. Super convenient located next to my office (nearly the same building), pricing is very affordable (Costco $ ³⁸⁰⁄₂ year deal), and the people in the front always greet you with a «hello» and «goodbye.»
It includes all of the equipment you may need to do a full workout — bench press, cardio machines, many free weights, machines, etc. The only request I would have for the gym is to begin replacing broken equipment. On one of the cable cross over machines (per my picture), the handle is broken and extremely dangerous. You can easily cut yourself!
I’d also recommend that they clean the water fountain. People tend to spit quite a bit in there and last time I saw some phlegm (yuck!).
Otherwise, I’m a super loyal user of this gym and don’t expect to change to another one.