Sprint Store By Wireless Lifestyle

Even 1 Start is a lot. Came in to change carriers and waited over half hour to be helped and they took someone that got here after us. She was not even signed in the log sheet. When I said we got here first I was ignored so we walked out. They were all too busy talking. Very rude and way too slow. Don’t come here

Do not shop here. They said they had a certain phone I wanted. I waited an hour and a half. When it was my turn, they said they didn’t have the phone I wanted. They made me waste my time for nothing. Don’t let them waste your time. Go to Best Buy in Pacoima instead.

Terrible service. I waited for half an hour and the girl who asked me what I needed scratched my name out, so everyone else thought I had been helped and the girl herself told me that someone from sales would get to me, then when they finally figured out I hadn’t been helped, she acted like nothing happened, just completely ignored the fact that she had fucked me over. All the guys except the sales manager are the laziest sales people I’ve ever seen. The sales manager will try to push a more expensive plan on you no matter what. The only cool one here is Stephanie. She won’t push you and she’s the most honest and seemingly hardworking one here. Again, manager is perfectly active, just too pushy. Overall terrible customer service.

Workers are slow like sprint service. Have all the time in the world before you come here.

DONT HAVE «Edwin» help you super rude and lazy to say the least!
Honestly have no idea why they have this store customer service is horrible we walked in and there was 2 sprint employees that were just doing plain nothing one was on the couch and a guy on the computer didnt even greet us or anything 5 mins later the same guy who was on the computer asks what we want and we explain very politely whats going on and all he says is oh well you can call customer service… like hold up? thats why we are here for your help and he has the nerve to just go to the front and call customer service over the phone and says here talk to her like really i could’ve just done that myself idot, well whatevers thankfully the girl over the phone happily helped us out and after we were done the guy that helps us doesnt even say anything nor does he even look at us! Like why have lazy ppl working and they’re getting payed to just sit around.

Had a great experience during our visit to this Sprint Store. In particular Lynsey Lara was very thorough and patient. She provided us with exceptional customer service and made our transfer from Verizon quick and easy! Highly recommend coming to this store make sure and ask for Lynsey!

We came here to change carriers because we saw the «Cut in half» deal. The rep was super nice and got a good deal compared to what we were currently paying with our carrier. He processed everything and we weren’t going to get service until the next morning due to we poured our numbers over. Never in the entire conversation did he mention at all that the «unlimited» data is 3G. So the next morning I wake up to the slowest 3G iPhone 6 plus ever! We were so upset because had he mentioned this we wouldn’t have gone for it. We ended up canceling, paid fees and spoke to the manager because they wanted to keep what we paid for in taxes on phones we were returning the next day. The guy that was at first super nice while he first sold us the plan was now ignoring us and never said a word while we were canceling. So all in all that «cut in half» deal is bs I knew it was too good to be true. I’d rather pay extra for fast 4G LTE than cheap 3G.

Do Not Visit this Non-​Sprint Store !!!
The first time I came by was to help my sister out since she is on my plan, She needed a phone. So she upgraded to the iphone 6 during the holidays and we got a good deal, after I asked about a deal I had heard about somewhere else. If I didn’t ask about it she would be paying an extra $ 15 for the next 24 months ($ 360 Saved). Then the guy did something to the bill and our bill went from $ 300 to $ 400. WTH!!! The upgrade should have only added $ 10 (w/​taxes) to our current bill. I called Sprint and everything was dated to the date of the upgrade. I managed to get credit and lowered my bill significantly with that call. AND ALL THIS WAS DONE BY THE MANAGER THERE NOW !!!
So after a stolen phone and in need of wanting to purchase, easy sale for them right. I walked in and walked out empty handed by choice due to service by inexperienced rep and a RUDE want-​to-​be MANAGER who offered to cancel the purchase pretty much from the get go. They wanted to charge me 2 times, once for taxes (agreed) and questioned the 2^nd transaction after i had already paid for taxes and they couldn’t provide a legitimate reason. At that point the sale and everything about the place seemed iffy.
*** People Be Careful when buying from here ***
I purchased from Sprint Actual Store and paid less in taxes and only in one transaction.
If they do not get commission off of you they don’t like you.

I love going to this store. It has a very neighborhood friendly feel. Process was fast and easy. Very good looking girls at the store. Keep up the good work sprint.

I went in to get a new line and found out that I still owed $ on my phone because the $ I paid was allocated to speakers that I did not want that were essentially free. This whole time I thought my phone was paid and I was going to dispute the speakers with corporate. I was very upset about the situation. The girl helping us was very nice Katia.
But the Rachet girl Lynsey Lara in the next register was very nosy and rude. Lynsey was very insensitive. She told me «you don’t have to give me attitude» This bitch wasn’t even helping us, we weren’t even her customer, nobody was even talking to her. She just jumped in our conversation and made herself look stupid. She has fake eyelashes, fake nails and looks very unhappy with herself. Stay away from this one
Daniel the store manager was nice and helpful.

I have been coming to this store for years now. It was changed around big time and unfortunately I do not find the staff as helpful and as experienced as the previous staff members I’ve dealt with. They aren’t exactly very professional when you speak to them. I have only dealt with three employees so I’m not saying everyone there lacks knowledge in this area. I do miss the old staff.

Even the one star is way to much! We walked in and we were not told to sign in, didn’t get a hello or anything from the sales reps. Keep in mind the place was not full. finally after standing in a service counter for 10 min like an idiot, i walked up to a sales rep and asked what do I do to be seen. I was to dig up at the entrance as there is a list to be called. I advised her that she should let people know this as they are walking in since there is no sign or anything indicating to do so. She called our name finally from the list and a lady who was there before us said that she didn’t know she had to sign up and she was there before us. Naturally she went ahead as she was there before us. By this time she had already crossed off our name. When it was our turn she was going to skip us and we had to cal her upon her mistake as we were there before the person she was about to help. This young lady was not at all knowledgable! AT ALL! She ha no idea what she was talking about it seemed like we were pushing the words out of her mouth. I would t ever go back to this location. No other sales rep seemed happy to be there and or happy to help anyone out. i hope she takes that shirk out of her behind.

Do not give this place any business! When I signed up with a Framily plan store manger asked me if I wanted to add random stangers to my account to make my bill less very month I said no. A week later the manger at the time Rachel Peraza called me again and I told her once again no I don’t want anyone on my account. She went behind my back added 6 lines to my account! I don’t even know how she thought it was ok to do that with all my INFOMATION!!! So little by little I see my bill getting more expensive and later come to find out her sale pitch to new customers was to add them to my account give then a monthly price I’m sure seemed great and then slowly she dropped them off my account so my balance was rising since i didn’t have all them on to earn a discount every month. I called customer care was told it was a in store matter and that I needed to walk in and deal with it. That same day I walked in did just that and the now store manger gave me attitude and said yeah we basically do that all the time for new customers we add them to peoples accounts to give them the deal they want and how it was 100% ok. Wth?! I can’t even wrap head around any of this! Stay away from this place! Best believe they will not get away with this!

Sucks!!! Don’t even bother… people here don’t care and the manager is something else

I gone there on three different occasions to take my phone in for a defective charge port and all 3 time they claim my phone has water damage just so they wouldnt have to replace under warranty. My mom took her phone today and they told her the same thing. They were just pushing her to get a new contract. There techs are liars

The only requirement necessary to work here is an IQ in the idiot range.

I was not impressed with the store and its service, but that’s partially due to SPRINT itself, not necessarily the employees. Sprint does NOT care about its customers and makes no effort whatsoever to accommodate a client. When a phone brakes, you wait 1 ½ hrs to be told by the technician they can’t fix it, get it back completely not functioning (aka even less working then when you brought it in) and having to wait 2 days for a replacement phone, which you have to pick up at that specific store rather than the store closest to you, the least they could do is prorate the fee during the days that you don’t receive the service you pay for.
The store itself was understaffed at the time I got there. I was lucky to march in with only one person in front of me. though as customers lined up behind me and only 1 salesperson (who seemed new aka, not very knowledgeable) and 1 technician, I listened to loud rap music coming from the back room, where another sales man took his break. The poor sales girl made sure she said «Welcome to Sprint we’ll be with you in just a second» while some people left the store due to the long wait. One woman who had made an appointment so she didn’t have to wait was told «Sorry, but it will be a little while before we can help you» and another customer who wanted to get her phone checked was told rudely «All these people just want to get their phone checked.» Another woman was there because she had to get a replacement phone for the 4^th time which didn’t work properly. The technician did his best to help her out, spending time on the phone with his team. Once that case was handled (I was in there for 40 minutes, she was there before me and got done soon before I left) the technician went on to the next customer, a lovely young woman who he spent extra time with telling her how «nice she always was» and flirting while other customers still stood in line waiting. After I was helped by the new sales girl and then by the other gentleman (who at one point turned his music off and came out of the break room,)because she had to go to the restroom, I didn’t dare to hold the technician to his promise he gave me earlier that day on the phone to help me get the e-​mail on the temporary phone (an old phone they reactivated for me as I can’t do one of my 3 jobs without access to e-​mail and txt on my phone) as to not interrupt his flirting. I left the store after 50 minutes. So far, a total of 5 ½ hrs invested in this blackberry that’s not working due to Sprint not really giving a Peep about its customers.

Just FYI this is not a sprint store it is a Boost store. Nice location. Friendly staff always very helpful.

Just to clarify– THIS IS NOT A SPRINT STORE!
If you need to speak to a representative about your plan, your statement, etc.- this is not the place to come. This is more of a pay station than anything else for Sprint. Yes, they do tickets here for your phone and can fix that for you but if you’re looking to speak to someone from Sprint about your Sprint phone– this isn’t it.
Despite all of this, the staff is very friendly and the place is very clean. It just isn’t a Sprint store.
Also, it’s cash only and they charge a $ 5 transaction free.

Hands down, the BEST Sprint Store I’ve been to.
* Service: 5 stars! everyone working there were so friendly and very helpful!
*Rachel, Vanessa, Angelica, Gilberto — to name a few! (”,)
*Thanks Alan for referring me over there!!!