Heavenly Dental

I’m sad to see these one star reviews! I have been a patient here for years. after having a root canal started without enough anesthesia (at a former dentist), and having other dentists not believe my resistance to pain medication, I have been left with a slight dental anxiety, on top of having bad genes and an autoimmune disease, I have a lot of dental issues. Dr Naffas and staff have ALWAYS been patient and kind with my treatments. Could I be being overcharged? Sure. Could I have more things done than necessary? Possibly. But I am not a dentist, nor an office manager to know. So, could those things happen anywhere? Absolutely. But I trust the staff at Heavenly Dental, and I will continue to do so until given reason not to. P. S, they aren’t suffering for patients, so I’m not too worried about these reviews affecting their business.

They worst experience in my life would never recommend this place even to my worst enemy. Went in there so they could replace my crown was very specific that all the work that I wanted done. Dave proceeded to do other work without notifying me that it would exhaust my dental benefits so then I would have to pay more out of pocket even though I would specific about what I would really wanted done. It’s places like this that make people not want to go to dentist because there are underhanded and only thinking about the dollar they can take out of your hard earned pocket never thinking about you and what your needs are. Lucky for me I have dual insurance one HMO and PPO when I told them they had to use my HMO because it was my primary they were not that happy about it so now they are giving me the runaround with my appointments and I’m yet still to get the initial work done of replacing my crown. This is by far the worst dental office I visited even when I I told them that I left my last dental office because of their bad practices als

Your response is 100% inaccurate when I first met you and asked why you did bone graft on a 12 year old you told me you didn’t do bone graft what you did was bone filling and that she didn’t have bone loss. You added the bone filling so the gum can heal properly. Like i stated before bone graft is used when there is loss of bone.
And i don’t want to involve the orthodontist but since you want to bring him into this we have proof that this is clearly not what he told the legal guardian of my sister when asked about the bone graft. So that statement you made regarding him is not credible sorry. And we have contacted you several times and nothing has gotten resolved which is why we are choosing to go a different route with this issue.
You are right patient education is an integral part of your job unfortunately you are not very good at it. And just to be clear you actually did not take the time to explain the procedure to my mother which is one of the main reasons we are very upset because of the way you went about it by forcing her into getting unnecessary treatment. A recommendation and being forced by saying you have to get it or i wont do the extractions is not the same thing did you not attend school to know the difference? And I’m important when i comment publicly on Unilocal but when i go to your office you neglect everything i say. You knew the difficult situation she was in and took complete advantage. Now i have more proof to contact HIPPA since you think its ok to be professional and go online to even mention a part of my sisters treatment.
And i noticed you removed your picture on Unilocal I’m guessing your’e too embarrassed to have people know who you truly are.

I arrived to this office for a scheduled check up. Dentist informs me I have no cavities and no infections, but that I have a «slight tatar build up that is not serious» which could be eliminated through means of a «special cleaning». So, the nice lady in charge of billing informs me of the costs. After politely refusing and asking only for insurance-​covered procedures, she unnecessarily asks me if I’m fine with «having bacteria and infection in my mouth» to which I calmly reply «sure». Note that the dentist had just told me I have no infection whatsoever. Why the billing lady would arrive to such a bold question is beyond my imagination. I am told my insurance will only cover a regular cleaning to which I agree to. The lovely dental assistant begins the cleaning, and a few minutes in, I feel a heavy pressure being applied on my front gums which was strange considering she did not apply the same pressure in any other part of my mouth. Shortly before the end of the procedure, she hands me a mirror and shows me my front gums which were bleeding, claiming that I have an infection and so I should buy the «special cleaning». Two inconsistencies here: 1) dentist had just said I have no infections. 2) dental assistants cannot legally make a diagnosis. It is beyond the scope of practice and violates state/​federal statutes. I am at a crossroad: I really like the dentists at this office. They are kind and approachable. However, these circumstances make it difficult for me to return. I understand financial times may not be optimal and that the office is a for-​profit business, but there are other ways. If this office sounds like your cup of tea, then by all means go ahead. If not, shop around. There are many offices.

I’m very disgusted by the way the receptionist treated me as a patient. I will never ever go to this place ever again ! First time and last time… Please people don’t even bother going to this dental place I’m so sorry to the doctor for having such horrible employees treat other the way you would like to be treated!

Dr Naffas has been my dentist for over 10 year now and I love the service I get from both him and his friendly staff.

This place doesnt deserve anyyyy stars just look at the other reviews under sean naffas or heavenly dental. Worse dentists office ever! They will lie to u just to get $$$ from u. Keep looking for another dentist!!!

My opinion is to look for another dentist. They attempted to push treatments that are not necessary. Very rude, and unprofessional.

As looking for a new dentist to go to I found this place. So I decided to give them a call the girl who answered was very rude, I asked if they accepted my insurance she replied with you’ll have to come in and find out. She then said you’ll have to pay for all services done here if that’s a problem for you don’t bother coming. Worse experience ever!

This place is a total scam. They try and get you to purchase treatments that are not necessary and try to push the «no interest credit card» on you to try and make it seem less pushy. I woudnt recommend this place to anyone I know, nor will I ever come back. I’m so tired of places like this making a living off of scamming people. I wish I would have read the previous review before wasting my time.

I decided to edit my review (which was originally 3 stars in December 2011) and have officially downgraded my rating to 1-​star.
I’ll be nice enough to start with the pros:
–Dental assistants were pretty nice
–The dentist (Dr. Naffas) seemed to be a nice guy
As for why this office deserves only 1-​star?
–It turns out the root canal may have not been done correctly, and this was confirmed by an endodontist. It was confirmed that there’s some sort of piece they put in your tooth during root canals, and Dr. Naffas did not insert it down all the way. Considering what was paid out of pocket without insurance, this is unacceptable.
–The office manager, Patty, is extremely rude, money-​hungry, and difficult to deal with. It took her 2 weeks to give me a written estimate of the kind of work that needs to be done. Most dentists can have this for you the same day. I had to keep calling several times within a 2 week span to ask her for it, and only when I got pushy, did I finally get the estimate. And on another note, the estimate was WAY, WAY beyond what the new dentist has given me.
–And the main reason this place only deserves 1-​star: THEY REFUSE TO GIVE DENTAL RECORDS TO THE NEW DENTIST. I have called a few times only to be told that the office manager (Patty) is not there and will have to call back and approve it. It’s odd that every time I call, she doesn’t happen to be there, but every time we’ve gone there, she was always there. It seems to me that they’re bitter that a customer is leaving, and refuse to give up the dental records. The new dentist’s office has not had any luck working with Heavenly Dental either, and has not been able to obtain the dental x-​rays and records even though Heavenly Dental is legally obligated to do so. This has been going on since late December 2011, and it is now almost February 2012.
Do yourself a favor and find a better dental office to deal with that has a more competent office staff.