Sprint Store By IMobile

Stay away from these 3^rd party stores they are all rip off and will scam you all location have young Punks working at all of them .i was promised a lot of stuff now I call and they said they never said that.

My family and I choose to go to the sprint store in San Dimas as our local West Covina store at the plaza left us with a below average experiance .
After reviewing the posting we had a ⁵⁰⁄₅₀ chance of getting good service. We arrived and was greeted by Christopher. He is a clean cut young man and was very upbeat and polite. We needed to re-​activate a line and then upgrade 3 phones to the Sprint for life program which was not an easy task to us. He managed to get all 3 lines and switch all 3 phones to the current iPhones available plus he checked out our current plan usage and suggest another plan that works for all our needs and saved us so much money we were able to add screen protectors plus added protection coverage for the new phones for about the same amount of our current monthly charge.
What a breath of fresh air this gentleman and the other staff were. They all made us feel comfortable, welcomed and valued. I would give these associates 10 stars if I could and I am in no way a easy person to please at all. Great job Christopher and the team there.
I will travel out of my local stores areas just to go there for all my cell needs.

The Technician, MAURICE, is extremely helpful and knowledgeable. He did everything he could in my best interest. He recommended a case and screen protector to me that I won’t regret purchasing. It wasn’t the most expensive, but something durable considering I drop my phone quite often. Thanks again to Maurice, hopefully won’t be returning for a damaged phone issue anytime soon!

Sorry to say, I went to this store and felt well taken care of — not fast service but okay. Because the plan and phone they sold me didn’t work for me I had to return for a full refund. Somehow the return took hours inside the shop and two trips home. Then when I was billed for the phone, plus another restocking fee, plus a «their mistake» charge, it took over 4 hours to try to resolve their mistake. Still trying, several weeks later. Wouldn’t send anyone there. Sorry.

Stay away from this location at all costs… I was lured into a plan that was twice as expensive and am now paying the full cost of my phone…
Let’s start at the beginning… I went into this location and notified them that I wanted to use my upgrade on my phone. Lauren proceeded to tell me that I had to change my plan and the new plan the phone is charged in monthly installments… Ok. Now 30 days later I called corporate and come to find out my plan didn’t have to be changed and now I’m stuck paying over retail for a phone that should have only cost me $ 250.
When I went to the store to give them the opportunity to do the right thing they told me that I could have my old plan but would not allow me to switch from monthly installments to the ORIGINAL upgrade option that I went in requesting.
How this place manages to stay in business is beyond me but I urge anyone who is considering purchasing here to turn around and go somewhere else. Now as a result am requesting the cancellation fee cost and will be changing to Verizon.
Shame on you sprint and imobile for losing a customer of 15 years…

I have friends and family that came to this store, on recommendations I came to upgrade my phone.
I’ve had Sprint for over 10 years and this is the first time I had a problem. I have a really busy schedule so unfortunately I had to visit the store towards closing, a half hour before closing on a Sunday I was greeted by the nice staff of 2 and they were both with guests. I was helped about 20 minutes later. I specifically told the rep «I want everything the same, nothing to change», explaining what plan I had at the time, and she said no problem, and explained a few things changed with Sprint since my contract 2 years ago. No problem. The lady signs me up, had me sign, of course trusting that she kept the same, went up a couple of dollars monthly due Sprint condensing their plans. I get it.
I left the store with my new phone, everything in hand.
I get the first bill, of COURSE it’s double what I usually pay, so I called Sprint to help me figure out why. The female that had upgraded my phone ADDED things that I didn’t want AND took my employee discounts off (yes, a lot of employers off discounts with Sprint).
Don’t trust this store, it’s a franchise, and not corporate, even if they started a problem, they CAN’T fix it, only a corporate-​ran store can adjust all problems for you.
They made money out of taking advantage of (what I would consider myself) a lay-​down client. This isn’t a Sprint review-​this is Sprint in San Dimas store review, unfortunately I will never go to this store and not recommend anyone to go here for any service.

Friendly staff and Great Customer service.
I upgraded two lines on my family plan and had the user info transfered over to the new phones. I was helped primarily by Ashley and the Lead Technician Maurice. They were kind and courteous very helpful and went the extra mile in providing me with the customers service that was over and beyond normal meat market carriers try and provide, but fail miserably.
Great service, great customer care, from employees who definitely care about the service the provide. Sylvia is the manager of this particular location and she is awesome as well.
If you need to pop into the store for any reason and you feel that you may need to have some one on one time with a CS rep, please make an appointment with the store and you will have a easy time with someone who is expecting you specifically. Seems pretty simple and it is, ask for either Ashley or Maurice. You won’t regret it.

Great customer service. I can in with a difficult issue and Maurice was very patience and helpful. I do wish they did have a pay machine so I can pay my bill.

I had forgotten that I had actually given this place a review before. I dont know how I forgot their horrible service. I normally dont go on Unilocal much, but for somereason, this place just brings out the frustration in me. I have an Iphone 4s, which when I bought I bought as a reburbished phone. My upgrade is now in effect, and since the new 5s is coming out this Friday, I decided to look into what I needed to do to see if I can get one on that first day. Only reason I would do that is because my phone is not working properly and I have been dealing with that for a couple of months now. Anyway, I decided to stop by the store since last week it is literally a block from me. I walked in and there were two people being helped, and two other employees not helping anyone. No one said anything to me. I looked around for a bit, and still, no customer service. I then went over to the two reps who were talking about something on a phone, and I thought it was a customer phone, only to see the guy put the phone in his pocket. He asked if he could help me. I asked about what the ground rules were going to be to get my hands on a new iphone on the 20^th of this month. He said they havent been told a damn thing. I said ok, but are you guys selling the phones here? He said no, they would be sold online only as far as he knew. The other employee did correct him, but she did not have much information. I wasnt too upset but he could have been a little more friendly. He seemed bothered that I asked, and I did think he has probably been asked the same questions for the last couple of days (since Apple had announced the dates of sale). Today at work, I decided to call the Sprint store again to check for any updates on availiabity and times of store opening Friday. I had seen online that all Sprint retaliers would open at 8 am, so I called to find out if there was some sort of lottery for wristbands, or some kind of list I needed to be on. They said the knew nothing about that and it was problaby not right and that they open at 10 on Friday. The person I was talking to kept laughing on the phone with someone else about something different. I had to get this persons attention twice, and she cut me off and said as far as she knew friday was the day. Very rude. How can these people have no information whatsoever? Anyway, today I had to go to radio shack which is next door to the Sprint store. I stopped in again, and I ran into the first guy I talked to last week. I asked again and he rememered me, he said and I quote” Look sir, you’re just going to have to come into the store after 10 am Friday and see if we have any phones in stock”. This little effer cut me off mid sentence to tell me this. I left and felt pretty frustrated. I am getting diifferent information online, and this store seems to know nothing and when asked doesnt seem like they want to bother dealing with answering questions. Even when asked if they could call and ask someone, they said they get all their info from their manager, who conveniently is not there at the time. Screw this place.

I had phones with sprint for only 3 days. Had next to no service and returned the phones. They hit me with a $ 70 restocking fee, and now I get a bill for $ 237. I have 3 words for anybody looking at Sprint for service. DON“T DO IT.

Went there earlier this afternoon. The technicians there were extremely helpful and courteous. They helped me and my son configure our phones and answered all our questions. They were very knowledgeable and quick. We were done in 15 minutes. I thought it would take over an hour. They also did not charge us anything for that service. I highly recommend this store and would definitely advise go there for all my needs.

If you come here, pack your patience and be prepared to wait.
I was here on Sunday, 12÷16÷12 to buy a phone start a new line.
When I arrived, there were 2 employees in the store who were busy helping other customers. I was greeted and told «I’ll be right with you.» I already knew what phone and plan I wanted, I even called the store prior to arriving to ensure that the phone I wanted was in stock. I thought that I’d been in and out in less than hour.
I was completely wrong.
I’m not sure what «I’ll be right with you» meant to the Sprint folks in this store but almost 45 minutes passed before I was helped! A woman who had been in the store before me left because she was tired of waiting and a couple that arrived a few minutes after I did left as well for the same reason.
At least there are comfy chairs where you can sit instead of just wandering aimlessly around the store.
Once it was my turn, the sales person, Shawna, was quick. She dropped my new phone, still in the box at least, on the floor, before setting things up. The sign up process did take some time because apparently there were issues with their systems and she added insurance for my phone accidentally after I told her that I didn’t want it. Once the contract was done and my phone number ported over, Shawna proceeded to transfer my contacts over to my new phone which took an extremely long time; it seemed like 30 minutes but was probably more around 15 (I was just tired of being in the store). After my contacts were transferred over, Shawna proceeded to show me how the phone worked, keypad, email, camera, voicemail, etc. This is a nice service but takes an extremely long time.
None of the employees seemed concerned that they were losing customers because of the wait. At one point in the afternoon a third employee came back from lunch and immediately another was sent to lunch bring the count back to two.
Staffing is a big problem, why doesn’t store management see this?

**GREAT SERVICE!**
This is my first Unilocal review and what a great way to start!
I needed my EVO 3D replaced of fixed so I looked online for Sprint stores as I am new to the area.
I saw a store with horrible reviews and found some good feedback on this store, so off I went.
When I got to the store I was greeted by Andrissa who asked how she could help me. I explained my situation and told her I was considering
making the leap to an iPhone and began asking questions about pros and cons. She gave me some good information and looked up my account and verified
my eligibility for an upgrade etc. I left to meet someone for lunch and told her I would think about it and come back. I came back after lunch and waited for Andrissa to finish helping her customers. We started back with our conversations about switching and told her I was thinking iPhone but wanted to be sure I had all of my info straight.
Everett, the store manager, had spoken with us earlier and he had both an EVO 3D and an iPhone. I asked him many questions about his preferences for both and he was very knowledgeable and helpful. Again, Andrissa share her thoughts as well. I made the decision to purchase an iPhone which was a big move from my droid to the iPhone.
I told them how I chose the store and that I was very impressed with their customer service and knowledge. Not only were they both very knowledgeable, but personable and willing to help. They had great knowledge of the phones, the service and plans, made sure my contacts were transferred, and made sure my new phone was working as it should before I walked out the door. Oh, I almost forgot! Everett was giving me info on cases for my phone and showed me the Lifeproof waterproof case. He had made a video swimming with is phone to prove it was waterproof. I though it was very cool that he went to that extent to demonstrate to others how well it worked! At no time did they act bothered like some customer service people do. I told them I would write a review and that if I ever needed anything for my phone, that their store would be where I always go! I will also recommend others to go there. In fact, I already have!
This is the way customer service should be and what makes a business successful!
Thank you Andrissa and Everett! You get 5 stars!!! Major Kudos!