Wetzel’s Pretzels

My daughter and I stopped by this place last night. About 45mins before the posted closing and was told they were closed and cleaning up. I could tell the two young men knew they were closing early. I assume they wanted to start their Friday night early. Worthless employees!

8÷15÷15
Walking through seaport village on a warm day calls for a refreshing lemonade.
I ordered a large lemonade, regular pretzel bits, and cinnamon bits.
The lemonade tasted as if they forgot to mix the drink. It was very sour.
Unfortunately, both pretzels bits were stale and dry. Seems they had been there for a long long time. The cinnamon for the pretzel bits were just poured in the bag when normally each bit has a nice covering over each one.
So if you’re in seaport village and craving a refreshing lemonade and pretzels, go to another place. I was disappointed on this hot day. I’ve had better at the mall location.

It’s only 3:30 and they’re out of the only things I waited in line for, the pretzel bites and the frozen lemonade. They had no frozen anything. You should be able to predict how much supplies you’ll need after having done this for years. Or at least have a sign showing what you’re out of so customers don’t wait in line for nothing but disappointment.

I was extremely displeased with the service here. I asked for extra ice and the three who worked there yesterday laughed and made a rude comment something about running out of ice and having nothing left if people like me kept asking for more ice. When I first ordered the mango lemonade and asked what exactly was put in the drink, the cashier paused for a long time and acted like she had no idea what type of drink I was asking for. After I pointed it out, she shrugged and said, «Mango and lemonade.» When my order was handed over, she looked at the next customer to ask for their order. She didn’t thank me for my order or ask us to return. That’s not good service.

I’ve worked in the village going on 8 years now and have never seen such an immature and carefree staff.
Pros:
Lemonade is good (most of the time, sometimes it’s completely watered down).
Usually quick service.
Nice manager.
Cons:
I’ve called to place pick-​up orders several times and I can’t tell you how many times they answer with a «hello» loud shouting or laughing in the background, not placing me on hold to yell a question, etc.
1. Once the girl said «hello?» I asked «Is this Wetzels Pretzel» and she rudely answered «unmm yessss…»
2. Another time I was in the village with a friend in my free time and she wanted to go to Wetzels. It was 8:45. Working there, I informed her that all of the stores close at 9 so we should hurry. We walked over there at 8:50 to see 2 employees on their phones leaning against the counters inside with 3 of their friends standing outside laughing and talking, blocking the order window. We waited for a minute when my friend finally spoke up and said «can we order?.»
Both employees ignored her. And one of the friends told them she wants to order. An employee looked up from her phone and said «sorry, we’re not serving anymore.» Then went back to her phone. I spoke up and said «all of the store close at 9.» And she informed me that there was no more food. I found that funny considering there were about 8 bags of food sitting on the floor near the feet of the employees’ friends.
We just walked away and they lost customers.
3. The final story is when I went and stood in line on a busy day because they forgot my glaze in the order they delivered. I didn’t mind waiting, but the customers were extremely frustrated to the point where they were making comments to each other. The main one was «Why does she not have on a hairnet?! That’s unsanitary. She is flipping her hair all over the place around the food.» (It was a girl with long full curly hair, not just short hair, so they had a point). When I got to the window i discreetly told the lady at the window about the ladies comments and how she may want to have the girl put her hair up. But she kind of brushed it off. So I’m not sure if the girl ever did.
4. The food is okay. Sometimes perfect. Sometimes stale. Sometimes drenched in grease. It all depends.
The only reason I continue putting up with the inconsistency and staff is because they are the quickest to serve and they will deliver to our store.
But my main complaint is the staff. Customer service is EVERYTHING. ESPECIALLY in a tourist area.
My final comment is I hope that the Wetzels Pretzel supervisor or someone in charge will work on improving the customer service.

The pretzels on the dog was real dry. 10 min later I had the shits and almost threw up at the restroom located near the Wyland building. No kidding. It happened and also to my friend…:[ the restroom is hella messy too. It’s like they clean it once a day instead of every hour or two

We usually grab some bagel bites to munch on whenever we’re at seaport village… It’s a great snack while walking along the water.
Soft pretzels pretty standard of any wetzels pretzels location. Their bites is a generous portion of pretzel pieces that come in a little bag. Their regular pretzels are also a generous size. Nice buttery flavor. Soft and chewy. I enjoy it plain and unsalted! But they do have a variety of cheeses to choose from if you like. I never have any complaints about the bites which is what I usually get to share with the family. But I notice their regular specialty pretzels (the pepperoni one) is inconsistent. Sometimes it’s as if it’s been sitting a bit too long. Other times it’s super hot and fresh. Either way, still a decent snack when out at seaport with the family. Service is standard.

I fell in love with wetzels pretzels ever since I found out they had the jalepeno pepperoni pretzel, add some jalepeno cheddar sauce and you’ll fall in love as well. My and boyfriend were walking around seaport and decided to get some pretzels before dinner. I have never smiled so much be helped by an employee at the location like I did with the amazing cashier. She was very friendly, and kept that genuine smile throughout our transaction. Keep it up!

This location is in a kiosk at Seaport Village right by the water.
I love their pretzel bites dipped in their cheese.
I just wish they had seats, tables, or stools nearby. It’s hard to eat /​dip, while standing up.
They rarely have any sales or coupons, so be prepared to pay full price.

Ok, ok. So this place wasn’t fabulous, but it wasn’t terrible either. It’s a chain restaurant that’s doing it’s job — mass producing pretzels. I ordered the pepperoni and a friend got the jalapeño with a side of cheese for dipping. My pretzel was hot, soft, a little chewy and topped generously with cheese and pepperoni. It was good. Was it gourmet? No. Was it as great as Auntie Anne’s pretzels that I grew up loving? No. Would I return? Yes. If I’m in the mood for a pretzel snack, I would try Wetzel’s again. Hopefully next time they’ll have the apple cinnamon one for which they were heavily advertising but didn’t seem to offer on the day that we were there.

Yum! Wetzels has the BEST soft pretzels. Their bites are delish! I love that they don’t use too much baking soda to cook them.

Not even worth one star. Unfriendly 6 people inside and only one taking your order while the rest just stand there

I work at seaport village and they have a delivery service… I called and I can hear laughter in the background and they told me they can’t deliver because they were short staffed. I closed my store and went to buy my pretzel. No lines. 3 workers. Nice one guys… called again a few weeks later and they hung up on me. Worst weltzels ever. Employees are horrible…

This is the location near the boardwalk at Seaport Village.
We stopped by to get a snack while doing a little people watching and chillin on the boardwalk. I wanted to «Bitez» that were advertised, but was disappointed to find out they were out. I decided to settle on a regular soft pretzel while my friend got the pepperoni pizza pretzel.
It’s a tad bit on the pricey side, but I guess that’s to be expected since it’s in such a touristy location.
The pretzels themselves were pretty tasty. I love munching on a good soft pretzel and this one had a butter flavored tinge to it. Freakin; tasty! My friend kept making wierd and unnatural noises while eating his «pizza pretzel». I took a leap of faith and assumed it was pretty good.
The service was okay, but nothing extraordinary. It was a bit of a letdown to not get those bitez.
But it was okay. It is what it is.
3 stars

I come to this place several times a week because I work close to it, but I don’t think I will anymore because they have such TERRIBLE customer service! I mean it hasn’t been just one time, but almost every time I go there! I order the exact same thing every time, and I get a different price each time! No one there seems to know what on earth they are doing. I went in today and was over charged, and the MANAGER had to ask another employee how to give me a receipt! They have such a high turn around rate that no one knows how to do their job. Not only that, but they are so incredibly slow. It took me 15 minutes to get 1 pretzel in a line of 3 people. Unbelievable. They also have never been nice to me or remembered me, despite coming at least 3 times a week. I used to be a health code supervisor, and I have had to point out several violations to them as well. I would not recommend this place at all. Just terrible all around.