Western Safe & Vault Company

I brought my first safe for home here several years ago and the price, delivery and customer service was awesome. Rather than try to sell me something more expensive they sold me what I needed and spent a considerable amount of time educating me on what was best for our needs… need a safe now for our company and will be going back this week to get it. These guys are great.

These guys are great. I had them move a number of very heavy safes for my business, one was 4,500 lbs and they almost made it look easy. They were right on time and right on the price. Very professional, they know their stuff. I rarely take the time to write reviews but these guys earned it. They also have a great showroom with lots of safes on site. I will certainly be referring them business.

I had a great experience buying the safe and I think it was an incredibly reasonable price. The location is nice and the staff there are super friendly and personable. The experience all in all was a good one but I just want to mention a few things just so you have the chance to consider this company for yourself.
The time frame was mentioned to be about 4 – 6 weeks to get the safe. Mine took about 8 weeks and there was nothing weird about my order. It was just a standard build. I was told they are built to order, so I suppose there are exceptions.
Also, the delivery guys banged up my wall getting the safe in. When I asked them about it they basically said it was my responsibility. They also made a mess with the concrete dust after drilling and didn’t replace all of the furniture they moved to get it in.
Anyway, like I said, all around I love the safe and was able to clean the floor but will have to pay someone to fix the drywall damage.

My wife and I have been doing business with Western Safe and Vault for years. We have always been treated as family.
From the time we made our first purchase, we have felt so comfortable. Al was incredibly knowledgable, and offered us a ton of valuable information to help us make an educated decision on our purchase.
The delivery staff was also very professional and took great care when they installed our safe, making sure to take there time and answer questions for us.
We have had no issues, and I will continue to refer business to Western Safe.

Most of this gentleman’s response simply diverts attention from the simple fact that I purchased a safe through a website that WESTERN SAFE & VAULT distributes through. As he stated, they sell cheap Chinese products with limited warranties, and they do not stand behind their product. I didn’t just randomly pick this company out of thin air and decide to thrash them on Unilocal.The safe came with instructions on who to contact in the event of a product malfunction. Guess who’s information was provided as a contact? You guessed it… Western Safe & Vault.
Now… if I am not a customer… why is this company supporting my product? Because they simply use these other companies/​websites as distribution channels. Whether or not I purchased the safe in the store or through a distribution channel is completely irrelevant. I am absolutely a customer, and I am writing this poor review so that other potential customers will understand the risk associated with doing business with your company. You distributed a poorly made product and rather than backing up what you sell, like solid companies do, you chose to lose me as a customer for life. Bad move considering the fact that I have several more purchases to make in the near future.
If the safe is so inexpensive to fix, why lose a customer over it? Maybe because you do not even acknowledge that I AM a customer? Answer one simple question: Did you make money on my transaction? Yes. Yes you did, which makes me your customer.
I think the review is both accurate and fair. Solid businesses back the products they sell. If you choose to sell junk you should be prepared to take a hit when customers are being screwed. Especially because neither you nor your distributor advertise the details of the warranty.
Lastly, in regards to the competitive products I linked to, the thickness of the steel door means nothing when the junk product you distribute malfunctions in a way where you cannot lock the door at all. Id take a «paper thin» steel door that locks over a thick steel door that doesn’t. I will also take a 10 year limited warranty over a non-​existent warranty a mere 16 months post purchase.
My advice to other consumers is simple. Deal with these guys at your own risk.

Enjoyed working with Alex and his very experienced crew. My project was on-​time, accurately quoted and done in a very professional manner.
Will definitely do business with Western Safe & Vault Company again!

Alex was very thorough and direct when quoting me a price to install my safe. I went with him because of similar reviews on Unilocal!and he wasn’t trying to upsell me on a bunch of other items and provided pricing that was about 10% cheaper than safe installation company that Turner uses.
His installers were very good too. The cut my carpet to exact specifications for a perfect fit and bolted the safe down to the floor with no lean. It’s really secure so no one is going to be able to move this sucker.

Alex at Western Safe was very helpful in my recent purchase.

Great place. Very friendly service and they really know their stuff.
I stopped in and discovered that they sell used safes. For a couple hundred bucks, I was able to get a nice amsec safe. It was a used model, they had serviced the locking mechanism and repainted the safe. The safe itself retails at $ 1500 new, and the cheapest I was able to find one on sale was close to $ 900, so this seemed like a pretty good deal. Included in the price was setting the combination to one I specified, and their technician gave me the correct bolt-​down hardware. They include their own 30 day guarantee with the used safes.
Extensive selection of new safes, big vaults, deposit safes, etc… and for those who don’t mind something used and in less than perfect cosmetic condition, I think their used safes are a pretty good deal, because you can get a real safe for about what you would pay for some piece of crap plastic and metal «security container» at Wal-​Mart or a home improvement store.