Wells Fargo Bank

Just came to this bank today to cash my check, the service at this bank is outstanding. I was greeted 3 times within 2 minutes. I felt like a king haha. But I was helped out by a guy names Brandon Bernaldes His service was excellent. I don’t really write to many reviews but you guys deserved it ! Thank you again
Angelo

Been a loyal Wells Fargo Bank customer at this specific location for past 7 years. I call in to get a simple bank statement. A guy named «Ben» answers the phone who is very allergic to work apparently puts me on hold for nearly 20 minutes until I’m rerouted into outer space and then speak to a nice guy named Elliot who will relay my simple message to the appropriate person. I ask to speak to a manager and apparently NO managers work on Mondays at this location! WOW, talk about banker’s hours! This lazy west coast mentality should not penetrate our financial institutions. Right is might, this «trusted bank» needs to step it up!

I suspect that the Banker here committed FRAUD on my account. My mailing address was changed by the Banker WITHOUT MY AUTHORIZATION. Last week, she called me and asked if I would like to have a reward or cash point on my credit card. Few days after that phone call, I got a notification that my mailing address was changed and of course I DID NOT authorize it.
Since the incorrect address was my old address 5 years ago, I did not think much so I changed it back. Few days after that, I got another email notification that my address was changed again for the second time in a week. I immediately called WF online fraud prevention and I discovered that not only my address was changed without my authorization, but also check books were ordered and shipped to the incorrect/​fraudulent address. I was advised to close the account and reopen a new one. Now I am unable to see any previous balance from my previous account and I cannot write any checks!!!
Today (5 days after I closed my account), I received a post card notifying of a third address change on the credit card account. In addition, I also received a letter requesting to sign for a Certificate of Foreign Status Form. I am a US citizen and so is my husband (a joint owner). I have no clue why and how I got the letter now while I have been with WF over 10 years.
Another awful experience, 6 years ago I went to this branch to change my account’s last name due to my marriage and my account never got fixed.(Oh, I brought my marriage certificate there, in case you wonder.)
I will update this once I discuss with the branch manager tomorrow. !!!ALL CUSTOMERS, PLEASE BEWARE!!!

I had an emergency situation when going through a period of stress, so for personal reasons, I will not divulge the details of my case. However, I did want to share that my banker, Vanessa Romero, was very helpful, professional, and empathetic when resolving my situation. I could not have asked for better service!

Apparently I had opened a credit card without my knowledge. Banker did not tell me this was submitted. I just wanted to open a checking, looks like I’m going back in to just cancel my banking there. I had to call and request for it to be a fraudulent credit card application. Truly disappointed with their services.

This branch is as good as it gets! All of the staff are friendly and welcoming. I love doing my banking here. Everyone is knowledgeable and accurate. I’ve never once had a complaint towards them. They are able to meet my needs every time I run into any issues. They take care everything for me so promptly. The bank manager Michelle is great and has got herself an AMAZING team! :)
5 STARS ACROSS THE BOARD!!!

I recently went in for a simple maintenance request. The friendly tellers led me in the right direction. I got a chance to work with Ally. She was great! Very professional and made me feel like she really cared. If you need a banker, go see Ally!

I just opened up a checking account here and I couldn’t be happier. Every time I go in here, I get the best service. Jay and Manny are seriously the best!

Employees at this Wells Fargo Bank location are super nice, but they are very short on bankers on Saturdays. Plenty of tellers, but the tellers are limited on what they can do. Took over 30 mins of waiting to close my accounts today. Glad I’m done with WF though. Time to move on to better customer service and higher interest rates.

Of all the places I’ve ever banked, the people here are the
friendliest and most professional. They always go out of
their way to be helpful and make suggestions, especially
the Bank Manager and Assistant Manager. And all the
tellers are the same way.
I really like this bank !!!
George Z

I got the chance to work with Elise yesterday in opening a business account and she ROCKED IT! She made everything easy to understand so I wasn’t just signing on blind faith. I walked out of their feeling like I was just given unbelievable value. Thank you Elise and team for the great work!

Really nice location. Their tellers and bankers are much friendlier than the customer service reps at the branch on El Cajon.

I was a Wells Fargo customer for about 10 years, and needless to say my experience at this location lived up to my lack of expectation. I have HAPPILY been with BOFA for about 5 years now because of the complete lack of competence and customer service I have experienced with Wells Fargo and my experience today was no exception. I went into this branch to get some information on financial abuse of the elderly for a scholarly writing paper I am writing for school. After waiting over a half hour to speak with a manager, an associate was sent out to tell me that the information was confidential. What’s funny is that I had gone into BOFA, spoken to a manger with in minutes who not only complied with my request for information but was beyond helpful and seemed to genuinely care about the customers/​customer service. I informed the associate that I was student and that I had been working with APS and other state agencies and I was merely trying to get information. I asked for a corporate number and, instead, she gave me a general business line for the entire bank. The corporate number is also confidential. In short, if you are looking to bank here, consider the level of service before making that decision. I had heard that Wells Fargo was notorious for being difficult with state agencies, and I have now tested that theory out. If you have a loved one who banks here, don’t expect to be able to get anywhere with trying to protect them or get information on their behalf. Shame on you Wells Fargo!

Been banking with Wells Fargo for a little over 5 years and I haven’t had many issues with them at all. This branch is a very busy in the evening hours and parking can be hard at times caused by the other shopping stores around the area.
I usually do online banking to check my accounts and view/​transfer funds but when I need to cash my checks I will make the extra trip to stop into this location. Wells Fargo also has a convenient cell phone app that you can use to help keep track of your account (s).
If there is one thing I could recommend is utilized more of the teller window’s when it starts to pick up. Maybe notify supervisors for one or two extra tellers to help when lines exceed towards the second wait line (usually for a few hours in the evening and on weekends).
The customer service is way above and beyond your daily customer service needs and I only mean it in a good way. As WF is a bank they do have a job to do and they do so with a great conversations and smiles to go with it. If you feel like you received great customer service during your visit make sure you give that little bell a ring!!!

I just needed them to fax or email me a form.
The form needed to be notorized and I wanted to complete the form before going into the branch. Because you MUST go into the branch, no 21^st century ways for Wells Checking… It’s been, 3 different people, 4 phone calls and 5 hours = still no form received…
Update: Called again and Alex sent me the form immediately. Thanks Alex!

I’ve been banking with Wells Fargo for 13 years now and really like them. I know they are a big bank and only in it for profit but who cares. What business isn’t in the world to make money?
This branch is very nice and all of the staff are super friendly. The line can get a little long at times but most of your banking can be done online or through the ATM’s. The parking can be pretty hectic pretty much all day everyday because it’s located in an extremely busy shopping center. Cruise by and then go over to grab some breakfast or lunch at any of the restaurants around the area. Great branch!

This location can be dangerous because it’s located right next to Nothing Bundt Cakes. Trying to make a quick deposit or ATM is quite difficult knowing there are free samples next door.
Ok focus… Back to my review of this branch… Sometimes the lines can get long (especially around pay days) but a private banker will make simple deposits at their desks. The staff has always been friendly and helpful. The parking lot can get crazy when exiting so avoid going right after work!

Pros-​Friendly tellers and you hardly ever have to wait. The staff is very knowledgeable and helpful. Very modern and clean location. They have the envelope free ATM’s here which I love.
Cons– A little difficult to find which is why I thought to share the exact location.
The address is on Mission Center Rd but the branch is actually of Friars Rd and Frazee Rd. Right across from Einstein Bagels and Jamba :)

Been here several times — very fast service, helpful and pleasant. So glad I switched to Wells Fargo from Bank of America — the service is much better here!
I’ve never seen a really long line here, plus they serve coffee!

ALL I WANT IS DEPOSIT ENVELOPES… DON’T YOU WANT MY MONEY?
I like this Wells Fargo. It’s been at the Mission Valley area for awhile and it’s never really busy and that’s why I like it BUT they NEVER seem to have deposit envelopes in the front where the ATM’s are at. I have gone 5 or 6 times now to try to deposit a check, (you would think after 3 times I would stop trying to deposit a check here but I never listen!) but no envelopes are available. Please stock up! I would like you so much more if you just had deposit envelopes! Have I said it enough times now?
STOCK UP ON DEPOSIT ENVELOPES PLEASE!