Web Service Company

Take my laundry down the price has changed. No problem, well the problem is that it took more power than it should to push in the freaking money tray. Then NOTHING, I check the connections, I called the 800-​number the hear nothing but horrible music. I am so sorry that we have to use these, you know the words I am thinking!

WEB SERVICE COMPANY –Definitely needs a –minus star option. When I moved into the Roundtree condo complex (SF/​Bay area) I saw that every filthy laundry rooms each had 2 Maytag Neptune front loading washers and dryer sets that were purchased then leased out by Webb Service Company. I was shocked and horrified when I saw that EVERY single washer was infected with TOXIC BLACK MOLD! In addition, each washer and dryer were covered in gross stains: either brown/​black smears in dryers and crusted up detergent and dirt all over the washers. They are SO filthy that your clothes NEVER come out smelling clean… often times they’d smell WORSE. I did some research and found that the washers had been involved in a class action law suit suit– specifically due to the mold issues– and owners were given settlements or replacements. Yet Web leased these faulty units out to an another lazy/​unprofessional company: Charles Property Management, who is equally culpable with its shoddy/​unethical business practices– allowing the 24 laundry rooms to continually remain in such an unsanitary state (see my Unilocal review) that I wouldn’t even allow them manage my tool shed.
UPDATE –Although the washers (and dryers) were finally replaced in Fall ’14 (after at LEAST 6 years of forcing tenants to pour detergent through a black mold slicked receptacle) they were replaced by the lowest end units that not only charge $ 1.00 MORE, but you have to PAY for ANY option other than normal settings AND the dryers lint trays line the front and due to the fact that they’re not removable –I’m sure this is a public use feature so it doesn’t get lost, but it’s ridiculous, because when you remove the clothes prior to the lint, it’s nearly impossible not to have the lint catch onto the clothes and if you remove it before the clothes, again, it’s very difficult to get it all out without some getting onto the clothing, unless of course you have only 2 – 3 items.
PS– The laundry rooms themselves are still dirty and gross, (Charles Property Mgmt) as there isn’t ANY area you’d want to place your clothes on… but they had to clean off the 10 years of cobwebs around the machines when they switched them out. Within 3 weeks, the grit and dirt was already forming around crevices and I’d give it about 6 months before it’s steeped in filth once again. SAD.

web sucks. takes over a week to get technician to service the machines and technicians doesn’t always fix/​address the problem.

.75 cents to wash/​dry, not bad at all! It’s four machines at my apt owned by web & so far they are always in great working order. I have not lost$$ in the machines so far, although I’m sure w/​that being said I’ve jinked myself but hey it’s only two dimes & a nickle. They have signs up in my l/​r saying no smoking near machines. Who would be dumb enough to light up around gas operated machines not to mention having freshly washed clothes smell like Newports. I don’t have any complaints about the service since everything is in working order whenever I use them. We have two l/r’s at my apts & neither has taken my $$ so far. I try to test my luck by seeing how big of a load it can hold w/​o something breaking. Yea yea I know I shouldn’t do that, but they’ll come fix it right?

Web is a company that pimps out washers and dryers to places where a lot of people live, then comes back and takes out all the quarters. It is the West Coast’s largest laundry service provider and services apartments, condo’s, college halls and military bases.
From their website: «With a Web laundry room, every coin operated washer and dryer is backed by our unsurpassed service and commitment to accountability. Featuring commercial-​quality brand-​name appliances such as Whirlpool and Maytag, Web offers a convenient alternative to owning your own machines without all of the hassles. And, as an Energy Star Partner, you can even choose from the latest in energy-​efficient models.»
«Best of all, standard in every Web laundry contract is regular maintenance and repair of your coin operated washer and dryer to ensure it is always in top working order .» This is where I have an issue with Web. Certain locations where I do laundry on-​site are always having the machines jacked around. So you go to do a load of clothes and if the machines been f — ed with-​it eats your quarters but won’t shut on! Call Web and ask for your money back-​and sometimes they’ll drop it back to you-​sometimes not!
But Web sure likes to come like clockwork and take the money out!
They don’t do peremptory checks of machines, UNLESS SOMEONE COMPLAINS about them or puts a note that they are in a state of disrepair!
So many people-​and POOR ONES too-​have had their money eaten by their machines but are just to lethargic to bother to report it.
Web should put a little box up in their laundry rooms-​like at regular coin-​operated places-​and ask for feedback, repair issues-​things like that.
The way I do laundry-​nearly everyday-​they have earned a small fortune from me over the years-​which is fine, but I just wish they would do more here on my property to upkeep their metal money-​makers! Yeah-​those gang-​bangers may go in the laundry room on a Friday night and stomp the hell out of the place, but come Monday morning, Web needs to be checking it out! Excuse me while I go-​now and throw another load in the wash!