Volaris Airlines

By far the worst airlines I had ever. Their agent stopped me at the gate in my return flight and asked me to pay for my carryon bag, I told her it should be free and Show my booking receipt. She asked my to step aside and she let every other passenger to get into the plain, then she just ignored me for couple of minutes until I said «hellooo» what’s going on? She told me its your problem you have to pay in Mexican currency or stay at the airport. She refused to call a supervisor, she was talking with other colleague in Spanish and laughing. She told me there is no one except me and no one will listen to you. That was the last flight and I have to return home ASAP so i told her i will pay and complain once i get back then she told me ok but i will not accept US dollars and she took my credit card. The surprise is when i called Volaris they didn’t do anything and no refund was issued and they respond to me in a way that (it’s your problem)

By far the worst customer service I’ve ever experienced. Even though they charged my credit card twice, and i have confirmation from both my credit card and expedia my booking agent, Volaris staff would not let me or my other two family members board because it showed on their system in MExico DF that the charge from 3 months ago, hadn’t gone thru yet, so they were trying to sell us new tickets before they were about to close up. meanwhile im arguing with them, im receiving email and text alerts from VOLARIS stating the boarding time, and that my flight was delayed. bottom line we were left stuck at the DF airport, and had to run to other agencies and by emergency tickets on a Sunday Night to LAX. after scrambling around for an hour thru the airport we finally found AEROMEXICO to help us, where there was also a several other people that were upset because they to were not allowed on the Volaris airline. WOW! Their staff and management on the phone is a joke, their level of customer service is in the negatives. I ws warned by several family members and friends not to use them, but because of their prices, i choose to ignore them and their negative posts. Boy was i wrong. NEVER AGAIN!!!

Ok, here are my 2 cents trowing into the hat, FIRST OF ALL AND I THINK MOST IMPORTANT, this is not a 5 star or the biggest airline, for this reason you don’t get all the whistles and bells as other big airlines, and NO they do not even give you a free peanut or water, they used to, I remember back in 2013 they did, I have used Volaris 3 times 2013,2015 and 2016 (yesterday) my first time it was a disappointment, but my other 2 times not really, I now look back to 2013 and can see that It really was our fault, at first I was pisst off and blamed them, but do have to admit it was our own fault, for not following their instructions, I could write about 2013 but to dam long of a story, is not the best or the prettiest airline but, they sure have dam good prices, is it safe, I think they are, are they crooks, I think not, do they take advantage of us not following instructions and ripping us off, ahh I thik so, but if we would follow their instructions we would not pay any extras, they are not the same as other, just because you can take so many bags and luggage for no extra cash with the other big airlines, well not here… did I save money, HELL YEA, I paid $ 354.00 FOR 4 ROUND WAY TICKETS from TJ to Guadalajarra, that in my books is a great deal, did I get primuim treatment/service…NO, but if I wanted that, I would of pay and extra 1k or more with the other big airlines, we’re we late, YES by 15 minutes, not bad… will I use them again YES, here are a few tips for you to consider if using Volaris
check in with planty of time
don’t over load bags or you will pay$$$$
pack a snack if you want and buy a drink in the waiting area (do not open/​or you will loose it) open in plane only.
I did buy some drinks and some snacks, it did cost me a few extra dollars, but with what I save, I’m ok with that.
and last but not least, don’t be STUPID, if you use them or any other service for more than 2 times and you still think or feel that there that bad, o well shame on you for using them still, take your money/​business some where else. you must be using Volaris because of the low pricing, so don’t be quick to judge. you kind of get what you pay for.
gracias amigos!

Worst Service plus FRAUD!!! Flew with Volaris twice. The first time I used a credit card with them… within 2 days of purchasing my ticket, I had over $ 2400 dollars in fraudulent charges in the Mexico City area. Bad luck I thought… well the 2^nd time I used them, I charged my ticket on a new card which had never been used before and this ticket was the only purchase ever made with this card. Within 2 days of purchasing my ticket at the Volaris airport kiosk, I had raked up over $ 4000 in fraudulent charges (again, all made around the Mexico City area). To add insult to injury… You are putting your financial security at risk when dealing with these criminals.

Worst customer service i have ever experienced. Booked my flight to Los Cabos and added on my car rental which i was charged for but my itinerary states that i have to pay again when i pick up the car. Called 7 different Volaris customer support «specialists» and not one was able to help me. Always got passed on to someone else but during that process my call was always disconnected.
Pay a little extra for American Airlines and avoid all this bullshit. I will never ever again use any Mexican services as this isn’t the first problem i encountered with different Mexican companies and they are all fucking corrupt and just out to cheat you out of your hard earned money. People like this want to make me vote for Trump in 2016. Fuck Mexico and their corrupt business practices.

I’ve flown using this airline about 5 times, choosing to travel with them only because the destination I want to get to is not offered by any other airline. And I have to say, each time has been an awful experience. Each time I travel with them I get reminded why I dislike them so much. The flights are usually delayed for more than an hour, which naturally creates an environment in which people start complaining. Employees are not trained to deal with angry costumers, and regularly respond to costumers with an awful attitude and disrespect. This last time I traveled with them I had the displeasure of looking at a scene with 10 costumers complaining and yelling, and about 5 employees actually laughing at them because they did not know what to say or how to respond to that. It was a very sad image because I think employees should be trained to try to respond to hostile situations as calmly as possible, and this was not the case. If I could, I would suggest the company to do training sessions with their employees to learn how to deal with angry costumers, as they often do.
If you can, try to avoid flying with this airline. If you have no other option, consider in your schedule that extra hour that your flight is going to take and maybe take with you something to do while you wait because believe me, there will be waiting.

Prices are great for flights out of Tijuana but web and phone customer service is among the worst that I have experience with just about any company. My wife and I are frequent Volaris customers. Over the years we have been very pleased with their equipment, personnel, on time flights, etc. The one dreadful experience I had was when I made a mistake in arranging connecting flights for my wife. She was flying back from Chihuahua to Tijuana. We were going to fly the same day she arrived from Chihuahua from Tijuana to La Paz. Unfortunately I made a mistake– her time of arrival was past the departure time for the flight to La Paz. I tried to fix the problem on the Volaris website but to no avail. I kept getting error messages. In frustration I called their customer support desk. I was on hold for forty-​five minutes and then the line went dead. I then tried my luck with their Spanish customer service line. Again, I was on hold for over half an hour. I then left my phone number for an agent to call me back. That was at about 9pm. I waited until 11:30pm and no call back. This morning I went to the Volaris kiosk at airport to see if they could help me. To my shock I was told that they couldn’t help me and that I would have to do the change on the web or by phone. After I explained what I had gone through they told me to send an email to
and that someone would email me back. That was at 8:30am and here I am at 2:30pm and no email.
Is a darn shame that a company that does a good job once they get your business can’t seem to care less to help you when you have a problem. So, be ware if you are going to fly Volaris, make sure that you don’t need any human or website help. If you do, you are in for a big disappointment. I will now probably lose the money for this trip, over $ 500. Shame on me for making the error in the first place and double-​shame on Volaris for not caring about their loyal customers.

I recently flew Volaris from TIJ to OAX and returned to TIJ from HUX and purchased exit row seats on all segments. I didn’t have any problems buying my tickets online and felt like I got the best possible price. During the process I purchased a six person VClub group membership. This membership runs for a year so I can take advantage of price discounts on future trips. There are quite a few options/​upgrades presented during the purchasing process. I would suggest carefully reviewing exactly what you are signing up for. Within a couple weeks of buying my tickets an email from Optiontown (a third party company) offered the middle seat between my friend and I for a reasonable fee to ensure no one would be sitting there. This would have been a pretty neat deal except that we lost our exit row seats when Optiontown moved us. Volaris agents were able to fix this on the way to OAX but not entirely on the return trip. They were gracious and put us in the best seats available. I won’t be taking the bait on this offer again. There were two schedule adjustments that occurred within the month before my flight. Volaris requested an email acknowledging that I was aware of and agreed to the new schedule. I printed my boarding passes at home. Volaris has an iOS app that displayed my itinerary for quick reference. It also displays a myriad of discount flights currently being offered. I fiddle around with it often and dream about where I’d like to go next.
We flew on Airbus 320s. They were clean and all flight segments were on-​time and uneventful. Only in Mexico City were there enclosed ramps for boarding/​unboarding. Something to think about during the rainy season. During one leg of our trip the crew announced that you would only be able to purchase drinks/​snacks if you had the exact amount or used a credit card. My friend used his card with the portable cc machine the attendants had and everything worked fine. Frankly my overall experience with Volaris was far superior to a recent flight from SFO to DEN on a domestic carrier. On our flight back we used the Cross Border Express to return to the US which is something I’ll be taking advantage of in the future. I used the Sentri line but there wasn’t hardly anybody in the facility so it really didn’t matter.

I flew on Volaris airlines from LA to Cancun (with a stop in Mexico City that deserves a whole other review about). I was flying down for my wedding and, of course, carried my wedding dress on the plane with me. I by no means expected special treatment, but everyone I talked to about carrying a wedding dress on a plane has told me the same thing. They always hang the dress for you or try to help. Prior to flying I called the airline 3 separate times to confirm if it was possible to accommodate and I got 3 different answers. Ultimately, they refused to hang the dress, which is fine. I folded my dress and put it in the overhead bin. It took up to space of a normal carry on. The flight attendant wanted to crush the dress with another carry on bag and squish it even more than it already was. I was ok with having to get the dress steamed again once I got to my destination, but I was worried that it would get damaged with the carelessness they gave it.
However, even if there were no issues with my dress, this is the WORST AIRLINE EVER. Like EVER. I totally understand that it’s a budget airline. I don’t mind the ala carte idea. But, I don’t understand what not serving us a free drink has to do with always being late. I was on the plane 4 separate times and each time, departure and arrival, we sat on the tarmac for 45 minutes or more with no air conditioning. I would never book a flight with a layover of less than 2 hours, because you are guaranteed to miss your connection. On top of the lateness, the flight attendants are incredibly rude. The only thing I saw them do was reapply their makeup several times.
One more thing, on 2 of the flights, the plane would make a loud grinding noise during take off. Maybe a little concerning?
Bottom line, HORRIBLE. Pay extra and fly on a real airline.

Still the worst airline in the world.. .. Worse than Spirit airlines in the US. I’ve not flown since my first review, but friends and family have.
If you want to be treated like cattle, and not have any idea when your flight will actually arrive, by all means, fly Volaris.

NO STARS! they where HORRIBLE! After purchasing my tickets a month before my fight, they would send me emails conforming my flight. And on the day of they cancel my flight because they filled the seats up and use the excuse that my card was declined. When I called my bank they said the money was indeed charged and they where gonna start a case. After traveling from Los Angeles to Tijuana that is not something we wanted to hear. There «supervisor» was a total joke, while I was calling there customer she was gossiping with other coworkers?! Who does that??! NEVER AGAIN!

Volaris is the worst airline that I’ve traveled with. Their service is horrible. But I guess you get what you pay for since their airplane tickets are cheap. However, their customer service is not very pleasant. The staff are rude when it comes to handling your baggage. They always find a way to make money off of you. They do sell everything once you get on the plane. Nothing is free there. So make sure you eat well before you fly with them but best advice is to NEVER NEVER fly with them. I won’t be surprise if they run out of business in a couple years.

As mentioned before the website will not let you pay no matter how you try and pay. I tried paying by Visa and PayPal through the website but after entering all my information and credit card the page sent me back to the payment page. I also tried the Android app and catering trying to book the app claimed it was a duplicate booking.
The next day I tried the website same issues and this time the application said card declined. The quote for the flight round trip was $ 226. I called Volaris BIG RED FLAG the first thing the recording says is «If you’re having trouble paying on our website, press * now» I told them my issues, they said they could book the flight for $ 274 and that they don’t honor the website price. Obviously after seeing the reviews here and my phone experience I won’t be wasting my money.

This is a very bad airline! !! If you are white tourist expect to be extorted money on every possible engagement with them. They will pick you up from a crowd and demand extra payment for luggage that fits perfectly fine. While locals with even bigger bags have no problems. Extortion at its finest. DISGUSTING.
When it’s convenient they speak English when it’s not they suddenly don’t speak it.
Lying is not a problem for Volaris.
AVOID AVOID AVOID VOLARIS! !!!
It’s called DISCRIMINATION! !!!

This is the WORST airline that I have ever taken!
Firstly, They even charge the water you drink!!! They charged for a regular luggage for 450 peso, which has flight over 100 flights without any extra fee!
Then, they delay the flight by their wills! NO RESPECT at all. They delay the departure for almost one hour waiting for the crazy servant crew! No responsibility at all as an airline company!
If you have any other options, please don’t take this one! The only good thing is that I didn’t die in this trip!

La verdad que desesion con volaris. Primero si no llegas 2 horas antes cancelan el vuelo y tenemos que pagar por otro voleto pero si voy a otra compania de vuelo com AEROMEXIO si llegamos 5 minutos antes de todos modos te atienden. En AEROMEXICO NO paga uno por menores de 2 anos pero ustedes cobran $ 50. Y ultimo ustedes no regrsan dinero por cancelacion oh si quiero cambiar mi vuelo no me regran mi dinero si la tarifa es mas baja. LA verdad que bajo an caido y por si fuera poco el peor servicio al cliente.

We flew from Tijuana airport to Leon/​Guanajuato. Everything was ok. You are allowed to check a bag and bring another on board for free. That’s pretty cool.
We wanted to change our departure date and dealing with them on the phone was not that easy. The fees to move/​change a date is rather high and inconvenient, but so be it.
There is no free water on board – only for purchase.

I fail to understand the negative reviews on this great low cost airlines. We have been flying them for several years and love it. So much cheaper than the competition and we have had great service.
We generally fly from Tijuana airport to Puerto Vallarta. Cost is about ½ of what it would be out of San Diego and sometimes a lot less.
Volaris at present offers you a free checked bag up to 55 pounds. Hard to find that on any other carrier other than Southwest (and I heard SWA policy on that will be changing soon). Volaris also allows 2 free carry-​ons of a smaller size (fit under the seat) such as a purse or back pack. A larger carry-​on that rolls there is a charge. Again, I don’t think this is inconsistent with most major airlines these days.
We have had not only great fares, but great customer service. Only one time was the flight significantly delayed and that was due to weather — so not the fault of Volaris. All airlines can run behind people! They have occasionally changed the flight times on us, but they will email and call you with the changes (as any other airlines does). If that doesn’t work with your plans, they allow free changes (which when I compare with a horrible experience I had with SWA recently, Volaris was much better).
Easy website to use to check in (allows you to do so 72 hours early). I do not purchase a seat before I check in and have never had a problem getting a seat with companions. Yes, they can try to nickle and dime you when you book, but you CAN OPT out of the «extra» charges. Do so unless you fell you need them. You can print your boarding pass at home or at the airport in a koisk for free.
All the planes we have been one have seemed new or newer, clean. Friendly flight staff. I had a good experience with having to change a flight. Was a bit nervous as I do not speak Spanish. I called and spoke with an English speaking representative who was very helpful. Yes, I paid a change fee — but hard to find an airline that won’t charge you.
They do have food and beverages for sale now (used to be complimentary). Alas that seems to be the course for most airlines nowadays. However, you know this so bring food yourself or buy theirs.
Anyway, I wouldn’t be afraid to book Volaris if the price is right.

Great airline to travel on. We went to Mazatlan. We read all the bad reviews that this airline has and for us none of that applied. First of all dont be stupid or an ass, learn how to follow rules, just because you are a US citizen doesn’t mean you don’t have to follow another Country’s rules.
Their website is not that great it does freeze but when you make the purchase you have your tickets secure, READ the policy you only have 2 days after you book to cancel and get a refund, this airline like all of them are really strict about changes such as dates, times, etc., they will charge you like if you are buying another ticket, all airlines do. So before you buy it, make sure you are not planning to make any changes.
Buy your assigned seating, its cheap and you get to choose where you sit. Print your boarding pass before you get to the airport. If you are a US citizen and are going to travel through Mexico, you need to get a permit before you even document your bags, there is a booth in the airport were you can get it.
For the baggage they are really strict, you can only take 2 carry-​ons the size of a backpack and you can document one 55 pound luggage, if not you will pay extra, which is not expensive.
Tip — change pesos before you get to the airport.
The people at Volaris are really nice and helpful. AGAIN, its a Mexican airline, they dont have to speak english.
They do not have complementary anything, water or food. You have to buy it, with all the money you save you can afford it.

I’ve flown Volaris for the past few years now in and out of Mexico and it has always been good to me. When I compare them to Aeromexico or other airlines, no other airline even comes close to the fares that Volaris offers!
The best part? The staff is some of the friendliest that I’ve encountered.
If you sign up for their email notifications they will often send out special offers that are actually really good deals for traveling within/​to/​from Mexico and the U.S.
While it’s nice that they fly international, I’ve noticed that the availability of flights isn’t as often as their domestic flights within Mexico.
The worst part? Their website really sucks sometimes!!! I’ve had a few issues with passwords and resetting my password, I’ve had to create 3 different accounts just to be able to book a new flight!
If you haven’t flown Volaris, give them a shot… I don’t think you’ll be disappointed!

CTFU at the sense of entitlement in these reviews.
I’ve flown from TJ to Culiacan on Volaris and after this review I’m ready to book another trip back to my parents’ tierra. I am not sure how many people failed to read the simple instructions on the site, realize that they are flying on a Mexican airline and they are in a different country that doesn’t speak English. Gasp!
Yes, they do things a little different down south. That’s how it is, and all the whining in the world isn’t going to change it. How about you try adjusting to them and not the other way around? I haven’t had a problem with them yet, then again I’m pretty happy just having a cheap flight to get to see my family. Give yourself ample time. Eat something so you won’t be so crabby. Bring snacks and a bottle of water. Sheesh.