Villa Rancho Bernardo

Please do not have a family member or loved one stay here. My grandmother had dementia and they did nothing for her when she was freaking out of where she was and how she got there. She then also came out with bed sores which she did not have before she went in. Please consider before you place someone in here.

After being on site daily at the side of my loved one for over a year observing how «residents» are cared for, I can say… avoid the place… unless for short time rehab and bedded in one of the few rooms on the first floor closest to the rehab center. NEVER allow being transfer to longterm care on the second floor!!! We learned this too late. On that last day, as usual, we fed our loved one breakfast and he was alert and happy. It had happened before and my loved one was force fed lunch (in spite of having difficulty swallowing) and ingested food in his lungs. A call at noon from the doctor’s assistant saying he «might have pneumonia «and he was dead six hours later. Instead of having his head raised in bed, when I arrived a few hours later, he was so flat it appeared the bed was empty and I had been told he had not been checked since lunch time and had been that way for hours. He died struggling to breath twenty minutes after I got there and had his head raised. My loved one was not the only victim of neglect. I saw. I broke up a physical fight between two male patients while staff stood by watching a verbal argument escalate. A woman told me about the huge bedsore her mother had that went through to her spinal vertebrae… it was too much trouble to take her to the bathroom and kept her in diapers because it was easier for them. The place prefers that patients stay in wheelchairs and thus avoid a possible lawsuit if someone falls. There are staff who have not had a pay raise in six years while receptionists make $ 15./hour for being snitches. There are perhaps two or three reliable CNAs/​shift while the majority are inept or busy flirting. If you love your family member avoid this place. This is a For Profit facility. Once my dad’s insurance ran out and he was left with only Medi-​Cal they wanted us to change facilities… when another place would not want another Medi-​Cal patient. As someone said, and we learned too late, in spite of being present for hours daily «I wouldn’t want this place to care for my goldfish».

As I sit here with my father I am thankful for choosing this facility. Everyone has been very nice, respectful and helpful. We have been to other facilities and this is by far the nicest! It might be a little older but clean. As to the review that the facility doesn’t have automated doors… I don’t know why you would want them in a facility where many patients have memory problems and even the ones that don’t are often confused while in this type of facility. This is a wonderful facility! I also have a therapy dog and we have been to other facilities just for an hour at a time and again… None come close.

You need to check out the California state nursing home citations on this place. They have had two deaths as a result of violations by staff at this facility

My mom has been here for about a year now. They have done a good job getting her to do her acts of daily living like bathing and trimming her nails and washing her hair and eating. The board and care facilities where she was previously had a challenge getting her to do those things, so kudos to Villa Rancho for succeeding at that.
The facility is nice and well kept. Parking is frequently impossible so I often. have to park down the street from the facility and walk due to an over full lot.
They have good rehab facilities and I like seeing my mom getting care and physical therapy. She seems to like the food as well, and the cafeteria staff do a good job of getting her to eat or feeding her when she can’t do it herself.
It has been almost impossible to talk to a doctor though and no one I can reach at the nursing stations seem to have any idea what her treatment or status is. After numerous requests I still never succeeded in speaking to her primary care doctor, only her psychiatrist who was helpful when I finally got to speak with him.
I have visited and found my mother with five or six other patients all in wheelchairs, stuck staring into space at the nurses station with no one attending or offering supervision, care or even water. But other times, I have visited and seen one on one attention or one of the staff taking her out into the garden area to get some fresh air.
So, all in all I’d say it’s a good place giving adequate care with some staff who care and are attentive to the patients’ needs and others who don’t care at all.

They neglected my Dad. He is only 56 but they didn’t help him. I asked for 6 hours for someone to help. He was slurring his words and calling for help. I went to look for the nurses and all of them were sitting on their phones looking over their Facebook Halloween pictures from their partying night before. I asked them for food for him but didn’t come. Next morning we get a call saying he was brought to ER because he was found unconscious. The Doctors in ER told him «buddy this is very serious and you need to file a report but you are here simply because of neglect.» I never write reviews but for the sake of others loved ones I had to. Please don’t put your loved one gere. It was very traumatizing. I heard people calling for the nurse to help them and the nurses ignored them
I Filed 2 notices to the California state health department! They investigated and found the place to have surely neglected him. Save your life! Save ur loved one. They will kill them! Don’t put your love one here!!! Please!

Before I enter the building I realize something quite odd. There is no automated door. How can a center like this not have a automated door or a handicapped door opener. As people enter and leave the building in wheel chairs they are ALL struggling to open the door. It’s quiet frustrating to see. I currently feel like the door man which I don’t mind but who will help once I am gone?