Veteran Tax Service, Inc.

Horrible. She went on vacation in the peak of tax season… Isn’t that enough said. No response and what she did for me was 100% WRONG…
Scrambling to cover my ass now.

I brought in my tax return that no other tax preparer could do because I was filing with my wife and we both file in seperate states and live in California and we are filing separately. Everyone I went to to have this done had no idea what they were doing and Jessica was the only person who had a clue. Ive gotten everything back on time and have no complaints.

Absolutely a waste of time, unless your doing extremely simple returns don’t waste your time and money. I used Jessica for my 2012 personal returns (nothing complicated and it was an easy process), I just got done trying to use her this year for my personal and business returns and I was totally jerked around and I’am now in the process of taking her to small claims court. We had very specific dates we needed our returns by which she completely agreed to and even made us prepay so that she would guarantee her completion date. She has no clue about business accounting. She was 16 days late on her promise and nothing was done, I had to personally reconcile my entire 2014 business and give it to another accountant to do her work. She left us completely out in the dark, told us it would be ready tomorrow (for 7 consecutive days) and in the end took our $ 500 and is making us take her to court to get our money back! Don’t walk away, RUN!

Doesn’t deliver on promises and bails when the pressure’s on.
My wife has used Jessica for bookkeeping and tax preparation since 2012. She’s great at promising to take care of things, but not so great (awful really) at delivering on her commitments. We’ve experienced screw-​ups on dealings with both the BOE and FTB– things she said she would take care of, but then didn’t. To make up for some of the past mistakes, she offered a 50% discount on year-​end bookkeeping and 2013 tax preparation, and refunded some of what she charged us. It’s nice that she offered the compensation, but we really needed someone to get the job done. Sometimes there is a lot more at stake than the cost of the bookkeeping. My wife ended up having to take care of things directly with the FTB just to keep her business in good standing. When we started being more vocal about our complaints, she decided to send us a «letter of disengagement», 2 weeks before the tax return was due. Nothing else changed, just that we started demanding better treatment. We’re fine moving on, but my wife already paid her to do the return, and she stopped returning calls and email. It is pretty darn hard to find someone at the peak of tax season. I couldn’t imagine what would happen in the event of an audit.