USAA Financial Center

#16 of 100 Unilocal Reviews 2016
«C.R.E.A.M. Get the money, dolla dolla bills yall. «
I have been a USAA member for 10+ years. It all started when I opened my first checking account and insured my first car back at sixteen years old. Now I am looking to increase my financial strength and security in these shaky financial times with a longtime business partner.
Located in the Fenton Marketplace area, parking is aplenty, and there is an ATM outside to the left of the building. Upon entering, there is a check-​in counter straight ahead and a waiting area to the right. This is not a traditional bank, as there are no tellers and cash on premises, other than the ATM machines. So what gives? Well, this financial center deals with non-​cash banking and services needs such as purchasing insurance, financial planning, notaries, and deployment.
I was taken to a different private room in the back to meet with a USAA Wealth manager and discuss my financial assessment. Like the Wu-​Tang Clan Financial team would say, I needed to «diversify my bonds.» Very personable and attentive staff, we were able to set a game plan that included different banking products, including retirement payment scheduling, CD’s, and emergency fund assets.
If you have USAA, I encourage you to check this place out and see how you can solidify your money situation. These guys have been with me for more than a decade and am fortunate to be their customer.

Today is November 28 and the bank still has not honored the court judgment. However I don’t have no idea what kind of game they’re playing but now the balls in my court. Here’s my saying USAA you mess with the bull you get the horns. I was willing to speak with you guys until I got a letter yesterday. They can kiss my rear end and I will see them in a higher court for a lot more money

Just to be absolutely clear, this is not a bank location. This is a financial consultant center. There are ATMs, but no tellers.
USAA has great online services and their phone service is mixed. It depends on your preferred banking style, if you want a brick and mortar location to do everything then this isn’t your type of bank. If everything online and no fees works for you, then this is your place.

Like Kurtis stated, this is not a bank, it is a financial center with amazing service. Setting aside the convenience of the USAA locations and focusing solely on this location the convenient location for veterans and center city members. As you walk into this air cooled clean location you are greeted warmly by a front desk employee who is ready to assist you with your every banking need. Take a seat in one of the comfortable chairs if you happen to be the one person at that one time when something can’t be handled by this wonderfully smiling individual then they will take you back to a private room where you will be able to freely talk to another smiling face via a video monitor who discusses your concerns in real time. With ample parking outside there is no long walk after your appointment unless you head to one of the large anchor stores in the area including Ikea and Lowe’s. Avoid this location at all costs during Jack Murphy (Qualcom) events. With fair costs for services, and friendly staff always available I am one happy customer.

First things first, this place confuses me… I’m not 100% sure of the purpose of a pseudo-​bank, but whatever. The facility is very nice and and the employees are helpful. I’m not sure how many people work in the building as the waits are lengthy.
Interesting concept that is questionably executed.

USAA used to be a great company. Now all they do is spend money advertising for new members. There service has gone downhill.

USAA banking and insurance is convenient. The lack of physical locations can be painful in some special circumstances, but in general the phone and online customer service has always been easy and well-​managed.
When making a major purchase I would recommend shopping other loans as USAA interest rates are not necessarily the best, however this is good advice for any bank or credit union.
I recently made a move and a coincidental compromise of two of my credit cards occurred. USAA gave me prompt notification of both compromises and nearly immediately removed the fraudulent charges. The phone operators were friendly and useful with minimal wait times.
I had to go to the physical location of the USAA Financial Center and the employees were helpful, giving me recommendations on how to most immediately deal with the issue and further management of my insurance, banking and investment accounts. I also got immediate service on a Friday at 5PM which isn’t something you could say for most other financial institutions.
While I’m sure the more inclusive restructuring of the company may provide some hardships for long-​time members, I think overall giving more people access to USAA is a good thing.

I transferred to this bank because i’ve been hearing a lot of good things and i don’t regret it. I was able to lower my car’s monthly payments and they gave me a great rate for my credit card. The staff were nice and very helpful as soon as you enter the facility and i also like how the place is not even full of people and situated in a good location.

Horrible customer service! Terrible communication among their bankers. Has taken over an hour to get a cashiers check which typically takes 5 – 10 min at chase. The person (Kristina) working with me tells me to wait in the lobby and tries to leave work without following up with me.

They say they help veterans in need. But when the cards are all on the table, they will let you go homeless. If you’re active duty, they love you. Once that government check stops coming in, they don’t care if you eat or have a roof over your head, if they want money from you, they’ll take it, freeze your account and automatically deduct from deposits. Would have been nice to pay my rent, but USAA needs their fee payment. Sorry, landlord.
Pathetic.

Recently lost a diamond out of my wedding ring. Paid to have my ring fixed and got reimbursed within a few days with no hassle at all. I use the for my car and homeowners insurance both and have always had a great experience when calling in to customer service.

If I could give negative stars I would, worst company ever. One of their insured drivers hit our car and it’s been 8 days now and still without a car, no rental provided and no help what so ever. I would never ever recommend this company to anyone. Horrible service from every representative I’ve talked to and they’re not even open on weekends…

After hearing from family members how they bank with USAA, my husband and I decided to open a bank account there. At first, the staff was SO friendly! That’s changed over the past 6 months. Now, I’ll be lucky if I even get eye contact or a simple «hello». Also, they place holds on every check. I hope you don’t need all of your money right away, because it won’t be immediately available.
Now today’s experience: I went in to grab a cashiers check (my landlord always takes forever to cash regular checks), and I waited FORTY MINUTES before even being called. The shocker… There were only 3 people ahead of me in the first place. The front desk responded with «unfortunately it’s like this around every military payday». Maybe management should staff better, anticipating customer service will be compromised? Or even a warning that wait times will be lengthy? Just a thought. Instead I just sat there in a quiet, empty lobby– waiting and wondering when I’d finally be taken care of.
All I know is we will be switching over to Navy Federal Credit Union… At least they know how to take care of customers quickly, effectively and with a smile.

There are no bank tellers – it’s just ATMs. Then they keep putting 10-​day holds on my deposits, even if I deposit at UPS Stores (an employee told me that was a way to get immediate funds. Nope). Horrible. No one helps. I live paycheck to paycheck, so I NEED that money to pay bills. At first they told me the holds were random, but it keeps happening. TEN days! Seriously? I’m done.

I came to USAA today to open an account after hearing good reviews from people I know personally. Luckily, there were no customers in the lobby except those using the ATMs, so I figured I would be helped right away. After giving my name to the the receptionist, I was told to sit in the waiting area until I was called. Other guests began to arrive, as well, including a few who wanted to open an account. After waiting for over 45 minutes in the sitting area and watching other guests, who had arrived after I did, be called, I decided to leave, and maybe… maybe… come back another time.
With other banks and companies such as USAA, I have never had to wait as long as I had to wait here.

Being a USAA member my entire life — I’ve never taken the time to see if their actually competitive. Turns out — they aren’t. At anything. If you actually shop them against other insurance companies — you can find better for any kind of insurance. Begs the question, what are they really good at? Marketing to the military!
And you definitely don’t want to try and get a mortgage with USAA. Again not competitive. Then again, the only one I can recommend is RightStart Mortgage.

USAA, where have you been all my life?
While getting ready for a trip to Europe, i discovered that USAA is the only one of my banks (out of TD ameritrade, chase and capital one) who will not hemorhadge my account due to currency converstions.
1 percent fee for currency conversion!
What a great deal. other banks like chase charge 3 percent.
As if the British pound and the Euro is not hitting me hard enough during vacation.
Thank you Usaa for being awesome!

This FINANCIAL INSTITUTION (not a bank, geniuses) is by far the best one I’ve come across. The customer service is second to none. There are numerous rooms for video conferencing which is pretty much unheard of IMO.
Excellent auto insurance, renters, etc. Their rates are incredibly competitive even with a few speeding tickets under the belt.
I highly recommend USAA.

Great place to get my bank issues resolved they do everything through video conferencing and are extremely helpful, they are quick to assisting you solve any issues you may have. the business has three ATMs for deposits and withdraws, two on the inside and one on the outside very well lit. The only catch is you have had to of been affiliated to the armed forces in some way to become a member.
Overall this bank makes you feel welcomed, in a home sweet home sort of way that makes you happy to do business with them.

It’s nice to be able to go in and speak to a real live representative. It’s also nice to have more than one freaking ATM in the entire city that you live in.
They are always super nice if you have a question, or even if you are simply walking in to use the ATM inside.
If you need help with your account, they can put you in a conference room where you can video chat with representative and get all your needs taken care of. It’s a pretty cool piece of technology that they have available and beats the snot of of waiting in line!