US Post Office

Horrible, horrible, horrible. I made an appointment to get a passport for my baby, which means both parents have to be there. I arranged a day off work and my husband arranged a half day. They call me TWO HOURS BEFORE to cancel. No notice, no offer for a new appointment, no apology. Just a cancelation. I asked for a different appointment and they told me they couldn’t and have me the 1 – 800 number.
I call the 1 – 800 number and I’m told to leave a message.
This is ridiculous. Not I’m out a full day’s pay AND I’ll have to arrange another day off whenever they decide to give us an appointment. At which point we’ll have to pay for expedited processing (which wasn’t in our budget) in order to get his passport in time for our trip. Avoid this location.

Hands down the shittiest fucking post office that I’ve ever been to. Be on guard if you come across a short, ill mannered fugly looking woman working the front desk. She’s rude and has zero to no people skills. Fuck this place

Very poor service by guy named Dupree. Not sure if he was having a bad morning but that’s no reason to bring such a major attitude to the transaction. Ridiculous and unprofessional at best.

I am from Washington State and visiting California on a long term basis as my husband is working here until February. I was very nervous to use this location after reading the reviews, but I have nothing but praise for this establishment. I have used this Post office on three occasions, now and all three times have had the pleasure of «Santa Clause» helping me. I have shipped packages, purchased postage and greeting cards and mailed regular letters, each time having absolutely no issue with him and having a very pleasant experience. He has been nothing but professional and courteous and is actually quite friendly. I am of the mindset that «you get what you give», so I believe a little kindness goes a long way. My point is, if you are reading these reviews, don’t let it stop you from going in.

Poor customer service. I went in the morning time and it’s packed like no other. Of course probably because it’s christmastime. Once it was my turn we got to checking prices and shipping times. I chose my pick and then all of a sudden the price changes. I can’t tell you how many times the price kept getting higher (maybe it wasn’t her fault) but I wasn’t adding any other services. I just wanted the standard shipping (shipping to another state) and then she tells me a bunch of other fees I have to pay for. Ok fine. But the whole time she was doing this, she was flat out rude with an attitude. What did I do to her? Or maybe it was her previous customer that she was having issues with and gave him a nasty attitude too. Not returning to this post office.

Their phone number is disconnected, but they are open till 3 on Saturdays.

I am in utter shock at the moment
I go to this post office about twice a week out of convenience .I’ve never had such poor service at any post office or retailer for that matter.
Typically I am annoyed with the long line and slow clerks here. Today that was not the issue since there was no line at all.
I paid for shipping and handed him a $ 20 bill
(him being the man with the white Santa Claus beard) he yelled loudly in front of three other customers and his coworkers you guys are killing me after I had asked if I could have some $ 1’s. Since my total was three dollars I would’ve been getting ones back regardless and he tried to hand me a $ 2.00 bill.
He then went on to say I am sick of this SHIT!
I had my 3 ½-​year-​old daughter with me .I was stunned initially and then I said wow thank you bye!
He should definitely be reprimanded for this if not terminated .I understand you work for the government and maybe don’t enjoy that but you chose that job that many people would love to have ! I would reevaluate your job selection sir!

Since 1989 I have filed tax at Midway Post Office evening of April 15 as late as midnight. I live in Pt. Loma. Also, downtown offices have used Midway for evening mailing to 8:30 pm. I am now retired and disabled and attempted to mail my tax return and another’s who is also disabled, both of us are 60 years of age. At 7:30 pm on Midway a huge expressway type sign instructed taxpayers to «Go to Carmel, no tax filing here». San Diego County’s disdain for downtown, for South Bay and Beach areas as well as East San Diego is as sickening as the extra favor it shows to North County in the form of express buses, road fixes and postal service. While the main building at Midway post office is closed, the annex on same property is now what serves us, yet no notice was given by mail delivery or anybody that there’d be no late filing (7:30 pm is not late on tax day) there or anywhere south of Carmel tonight on April 15^th.
If there is to be one late p.o. only in this huge county putting it all the way up in Carmel is an insult and it signifies to me that downtown San Diego and other areas I listed are no longer worthy of a post office and will become deserted eventually. North County then is the only part of the county that qualifies for services like a post office after 5:00 pm and even though there were trucks leaving the Midway Post Office tonight, it has been decided that no Postal Staff could at least collect bins of taxpayer mail tonight to take to Carmel. Instead, the inefficient, spiteful and punishing solution by the Post Office for all taxpayers south of Carmel is that they should «go to Carmel». One car for each taxpayer driving the 30 or 40 miles to Carmel is proof thatt mass transit, efficiency and safety are of no concern to those who can provide all San Diego residents an equal quality of life with regard to services we all pay for with our tax dollars.
I, as a homeowner, in San Diego pay outrageously high property tax for my 702 square foot condo and to find out there is no longer a post office with evening service any closer to me than Carmel makes me less willing to invest in a city and county that ihas no real plan, that is failing and that exists, not for a growing downtown and central area, but to prop up and pay for north county only. It REALLY hurts my feelings to be late to file my tax forms for the first time ever at my age because San Diego and it’s Postal Staff and it’s elected representatives are in the mood to say «screw you taxpayers», «go to Carmel». If this is how so many are treated in these areas, imagine how bad it will be for us when water use is restricted. I have worked for IRS & support tax collection and their work but taking the post offices from downtown and beach areas to better serve only north county is rotten, really, really rotten.

I feel the need to preface this review by saying that I use the USPS pretty frequently. I regularly ship art prints and normally don’t have any issues — I purchase the same large-​size USPS ‘padded’ envelope from their selection (10×14), choose the same delivery method (First-​Class), and always purchase delivery confirmation (ie: tracking). Since I’m frequently on-​the-​road, I’ve used various locations along the west coast (from Seattle to San Diego) and have never had any issues.
Until now. The middle-​aged man who ‘helped’ me at this location REFUSED to sell me delivery confirmation because I was sending the package first-​class. He outright refused. When I informed him that I’ve been sending packages via USPS in this manner for –years– and at many different locations, he insisted ALL those locations were doing it wrong. He informed me that I had to send the package priority if I wanted delivery confirmation. He pulled out a beat-​up, ancient-​looking cardboard cutout and proceeded to, condescendingly, tell me a ‘package’ wasn’t considered a ‘package’ unless it was too large to fit through the opening in the cutout. He then proceeded to force (!!) my envelope through the cutout (bending it in the process because he couldn’t at first) to demonstrate that it was too thin to be a ‘package’ and was thus considered a ‘letter’.
In a time crunch, I sent the package first-​class, minus the delivery confirmation (it was going from San Diego to San Jose — it didn’t need to go priority) yet the interaction stuck with me. I have many receipts to prove that I have sent the –same– size padded envelope, all of the same weight, and all first-​class with delivery confirmation from various other locations in the US. I also decided to check out the USPS website, which specifically states that delivery confirmation (tracking) IS an option for First-​Class large envelopes that are ¼ in. or thicker — which my envelopes are (and why I’ve never had a problem).
Won’t ever do business with this location again.

The worst post office by far. There is this old lady that works in here who always has a problem with my certified mail. We have
meters at work they give me one amount and she claims something different every time. I never have this problem anywhere else at any post office always here and with her. And then she sends me back out to pay the difference and locks up in the mean time! Twice she has done this! You know I’m coming right back. Wtf?

I have been a frequent patron for this particular post office for years. I was hoping when they relocated that it would be better situated to handle the long lines of customers or even staff it better. But it seems to have gotten worse. Mind you, I came a week before Christmas. The line extended down the long hallway. There was ONE person working the counter and he seemed to be moving as slow as molasses. There was another older gentleman «helping» but he seemed to meander throughout the line picking and choosing who he seemed to want to help. He seemed more nosy looking in packages than anything. I think I need to just call it and find a new post office. This one tests my patience a bit too much.

The US Post Office is a great example of a government service that needs a serious upgrade, but that’s for a different discussion. This location is conveniently located in the Mission Valley mall. Compared to other courier options and depending on what you are sending (letter, package, international mail, etc.), prices range from good to outrageous. Not suprisingly, it seems every other aspect of this Post Office follows suit because customer service is typically hit and miss with me, sometimes I get someone who is helpful and courteous, other times, they just act like I should already know everything about the US Post Office’s services and what I should do when I get to the counter. Also, you can either be walking right in and up to the counter and other times you’ll be waiting a painfully long time to get your stuff out. Overall, with so much up and down at this location, I would say if you have the option to go to a different location or even a different courier company, I would say do that instead of coming here.

I had a great experience at this post office. The gentleman that helped me was extremely nice ! He went above and beyond to help me with my package.

TIP TO HELP YOU FIND: In the Mission Valley mall, across from the food court, near Macys HOME, NOT THE REGULAR MACYS. :)
Service area is SUPER SMALL! But the location has a lot of PO Boxes.
I found the people somewhat helpful when I was looking for the right box to ship my things in. :)
I think this is an odd place for a USPS but I’m glad that I know where one in this area is now!

Need find a post office open now in el cajon area. Good star n review wanted to call first to confirm time. But phone is disconnected wth. But it say its open til 4 on sat. If they fix n i can call ill change the star to more. One star my review shouldnt be rated.

My new place to mail things. Forget postal annex. I usually loathe the post office unless I’m in a small town (they’re always nice in small towns, big cities, I usually find them to be rude and unorganized) however this was not the case here. No crazy long line, no rude window clerk, no hassle. Everyone was more than pleasant, actually very helpful and kind. I was so happy with this post office. I will def come back here whenever in the need for the usps, you should check it out too! Seriously one of the best, nicest, cleanest, organized, hassle free post offices I’ve ever been to. Thanks for making my life a little easier guys! I really appreciated the help and kind attitudes! Keep doing a great job:)

Had the best experience here! Vivian? I think was her name… opened up right as the line was getting long. Helped me out with a smile and got me on my way super fast. The shipping was super cheap and relatively quick too! No wonder the company is going out of business… everyone else is charging an arm and a leg!
Only thing is that it can be hard to find the first time… which is also good too…

Is everyone in San Diego so pleasant?!
Usually when I walk into a post office it’s hot, crowded, and the clerks don’t seem happy to be there. This post office was quite the opposite. Went around 4pm on a Friday and expected a long wait but it was quite the opposite.
The clerks were super friendly, inviting us all to step right up for assistance. I readied my parcels to be mailed and stepped up for assistance.
The best post office experience I’ve ever had for sure.

I will admit that I don’t mail things very often. But when I do, this is the spot I come to.
There is a post office closer to my house. However, and maybe it’s just my luck, whenever I come here there’s rarely more than 3 people in line. The location is well stocked and well staffed. I’m usually in and out in under 5 minutes. Walk in, pay for my postage, hand over the package, and leave. Just the way it should be. Plus, with it’s location in the mall, it makes it very easy to add this spot to the list of errand locations for the day.

This is my favorite post office ever!!!
Staff is friendly and they’ll spark up a conversation with you as they’re helping you out.