US Post Office

Clearly, Abel is upset at his station if life and is going to take it out on every woman that comes through the door. He is a bully and misogynist and should be avoided at all cost.

Line out the door this saturday at 14:00, and the two Ladies manning the counter attacked it with vigor and smiles. I mailed 204 lbs. of audio tape and the agent had to hoist every 33-​lb. box up onto the scale and then down into a deep rolling bin — couldn’t have been easy on the lower back. Nothing but cheerfulness. Too bad the feds can’t pay commission on Unilocal reviews, because they deserve a raise at the Cass St. USPS.

This is the SLOWEST post office in California. There hasn’t been ONE time that I’ve come to ship something and not sat in line for 20+ minutes! The workers never smile & they are slower then snails.

I am on an «auxiliary route» in PB. They keep losing my mail and delivering packages addressed to other people to me. Really is it that hard?

Here is my package information:
Zone 5
Priority Mail Express 2-​Day
Schedualed Delivery Day: Sat
12÷26÷15 3:00pm Money Back Guarantee
Includes $ 100 insurance
I shipped a perishable Christmas package on the 24^th, it didn’t arrive until a week later.
It was perished by then,
I called and spoke to post office and they told me to bring in receipt
I went in and was treated extremely rudely by the post office supervisor and staff. Even after they pulled up my tracking number and viewed that it wasn’t delivered on time. they even made a joke out loud in front of other customers that they where not going to honor my guarantee and laughed. I felt humiliated, I have never seen such blatant disregard for customer service in all my life. I have the receipt that shows my tracking number and the legal binding contract guaranteeing its delivery and insurance!

1.0 star rating
1÷14÷16
Here is my package information:
Zone 5
Priority Mail Express 2-​Day
Schedualed Delivery Day: Sat
12÷26÷15 3:00pm Money Back Guarantee
Includes $ 100 insurance
I shipped a perishable Christmas package on the 24^th, it didn’t arrive until a week later.
It was perished by then,
I called and spoke to post office and they told me to bring in receipt
I went in and was treated extremely rudely by the post office supervisor and staff. Even after they pulled up my tracking number and viewed that it wasn’t delivered on time. they even made a joke out loud in front of other customers that they where not going to honor my guarantee and laughed. I felt humiliated, I have never seen such blatant disregard for customer service in all my life. I have the receipt that shows my tracking number and the legal binding contract guaranteeing its delivery and insurance!

I called to ask a question. I was rudely told to hang on and then the man just hung up the phone. I called back and it rang forever until someone picked up and immediately hung up again. I tried calling again and got a busy signal. I tried twice more and finally the phone rang again. Every time I’ve been in this location the people working there just seem miserable. It’s too bad they are making United States Postal look really really bad…

Incompetence, Ignorance and Arrogance.
I sent a package priority mail from this post office to Pennsylvania. 2 day delivery with insurance. With a tracking number. After a week I checked
and the package was still in PB! I called 800 225‑8777, waited an hour on hold and opened a case (Pro Tip: If you call, be sure to open a case and get a case #. Read on for why). The case was supposed to be resolved within 72 hours.
After 72 hours, I called 800 225‑8777 to try and get an update on my case. An automated system asks me if this call is in regard to Tracking Number xxxx. I say yes, then it tells me to check
for updates, and that customer service is unavailable, then hangs up on me.
Update 1: to get around being screened out and hung up on by an automated system, say No, this is not regarding Tracking Number xxxx. When asked what this call is regarding, say Case # and you will get to talk to a rep. When I got through, the rep told me that USPS hd simply closed the case saying «the package is in transit». I got the case re-​opened and escalated by saying «the case isn’t closed until the package is delivered». I now have the phone number for the Bureau of Consumer Affairs in both CA and PA. I’m supposed to call after 48 – 72 hours and if the package is still not delivered. I’ll post an update.
I went to the post office and talked to a supervisor. No help at all. No idea where the package is or when it will be delivered. She is not able to check on the status of the case, She couldn’t care less.
Meanwhile, I still have no idea when my package will be delivered. The package is supposed to go to PA, but in 11 days, it’s managed to go from PB to LA to Sacramento.
My advice: use FedEx. This place is hopeless.

WORST customer service ever. I rarely write bad reviews, but this morning I was hung up on twice. Last week I waited in line forever while the post office employee and customer chatted about life. Absolutely not necessary when you see people waiting in line. Most post offices are bad, but this is by far the worst on Cass St.

Super friendly people and very helpful in filling out the forms. Very efficient at what they do here. Everyone was smiling and the place was clean.

Slow slow slow. As I write this, a man who works here is just standing around not helping anyone. Huge line. Whyyyyy?

I had a missed call from the post office. The person didn’t leave their name, just said to call them back at the pb post office and left a phone number with 12 numbers in it lol, so i looked up the correct number myself and called back. I have no clue why they were calling. LOUIS answered and when i started talking, he said something that interrupted me and then told me to hold on. Rude… but i assumed he put me on hold because he saw my caller ID info or something and was getting whatever info they have for me. I was on hold for a while and Louis came back to the phone and asked if i have been helped. No. We were just talking and you randomly put me on hold for no reason and then i guess forgot about me? He then asked for a tracking number. Tracking number for what? I don’t have a tracking number I’m returning your call. He then told me not to call back until i have a tracking number. And he hung up. Wtf just happened. I still have no clue why they called me to begin with. This place sucks so bad.

The staff are very unhappy and unpleasant. They put you on hold without even asking. Lori was the most helpful. Rich you can never get in contact with. Everybody else seems pretty incompetent. They didn’t know the answers to any of my questions. Good luck getting your mail or packages.

Worst costumer service ever!
Had to go there twice because my mail was not being forwarded corrected and I was missing packages. The first time I went there the manager said she was gonna check with my carrier and call me back… Never happened. Second time, with another manager, she gave the worst attitude ever, telling how they were responsible and how people where out there stealing people’s mail. I told her that the tracking system stated that they were placed in my mailbox because they were small packages but they weren’t in either of my addresses (previous and current) in other words they were left outside of my house. So I ask if I could file a claim, she smirks and says «sure, but it’s not likely you will get anything back», then proceeds to make me fill out the same form I did last time. Complete waste of time.
I rather have stand at the DMV for a whole day.

Bizarre. Immature conversation on the phone when I called to check on a certified letter. What is wrong with this place? I mean, it’s a govt post office for gods sake and they all behave like surly inept kids working at a fast food restaurant. These are ADULTS and it’s the U.S. Post office! Lost my letter. Awesome.

I just called four times. The first time someone answered and hung up. The second time someone answered and then disappeared. The third time no one answered and this time someone answered and right as I began to speak yelled «hold on!» and immediately switched to another line. Now I’m sitting on hold and who knows for how long!!! So rude!

DONT WAIST YOUR TIME going here. I don’t mind standing in line, I understand businesses get busy. And walking into a post office I don’t expect flawless customer service.
But I talked to 3 different employees and all of them were rude and the (what seemed to be) manager was extremely insulting.

HORRIBLE customer service. I don’t mind that there is always a line, or even that the workers are not overly friendly, or even that when I’m being waited on that the worker will stop helping me to have a personal conversation. I DO have a problem with whoever I spoke with on the phone hanging up on me! AND with my package not arriving with no refund.
On Monday I paid for 2-​day shipping. On Friday, my friend called to say that my package had still not arrived to her in Michigan. I was out of town at that time on Friday, so I called the PB Post Office, explained my situation, and asked if they could look up my tracking number. I was put on hold for 10 minutes. The same person comes back on the phone as if we hadn’t spoke. I explained my situation again, and this guy says he can’t help, and that maybe next time I should be more responsible. I couldn’t BELIEVE the audacity! I asked for his name to which he abruptly hung up on me. The next Monday, my friend called to say the package had STILL not arrived, so it had now been a week when I paid for 2-​day shipping.
On Tuesday, I go into the PB post office, give the woman my tracking number and she says it should hopefully (HOPEFULLY!) arrive by Wednesday. I asked for a refund, since I paid for 2-​day shipping and it had now been over a week and the package still had not arrived. She said NO because 2-​day shipping is considered «express» and only «priority» had a guaranteed arrival date, so «2 days is just an estimate». I was so frustrated that I just left. I plan on calling corporate customer service and maybe they can help.
This post office needs to retrain their employees on customer service skills. USPS has lost a customer, I will be switching to another mailing service.

My postal carrier doesn’t pick up properly stamped outbound letters left in the mailbox. I have never had this problem before. Living just 9 blocks south the carrier picked up outbound letters and postcards for the years. Now it is seemingly too much work, and it wasn’t a one time thing. This has happened dozens of times. With poor customer service like this, where the extra effort is negligible, it’s not a wonder people complain about the post office and that it’s upside down financially.

Absolutely terrible. They will never, ever answer the phone. Slow service if you show up, mailmen that don’t actually show up and leave fake information for the tracking.
Go ANYWHERE else.