US Post Office

This office is a joke! I never had a problem with my carrier in the 17 years in my neighborhood until my carrier retired about a year ago the they hired another carrier in April who is in competent. I’ve had four missed deliveries/​non-​deliveries in 7 months. Problems from the carrier not putting the parcel locker key in my mailbox to marking a package delivered that I never received. I even received a package 5 months after the website said it was delivered!
I’ve spoken to the manager who said he was going to write up the carrier and put a note in my file to make sure my mail gets delivered properly. Why should a note be put in my file, isn’t it the carrier’s job to deliver everyone’s mail accurately? And I still get mail for a neighbor about once a week.
And don’t get me started on their horrible hours if you need to pick up something, 10 – 4 M-​F, don’t they know some people work? And the staff is rude and unprofessional from the top down.
USPS needs to close this location and send everything to Bonita where the staff is nice and respectful.
The only reason for 1 star is because I have to.

I just mailed a package at this P.O., which is extremely convenient for Paradise Hills residents. Despite the one-​star, lousy service reviews below, my service was just fine. The woman behind the counter smiled at me, and gave me the cost options I requested without delay. Perhaps there has been a change in personnel? My service was fine, and there was no line.
Yes, there can be lines, since there are only two service windows, and the number of customers is very hard to predict, unless around certain holidays. No, it is not in an attractive building. There are no attractive buildings on Reo Drive.
The bigwigs at the Post Office seem to always target this location for closing, despite its popularity. I guess they want to eventually become like IKEA, with one location servicing the entire County. Good luck with that, since FedEx and UPS will be happy to fill that lack-​of-​service void. As they are doing anyway, or maybe the bigshots haven’t noticed yet.
I never hesitate to use this Post Office. Even when there is a line, it moves pretty quickly. As much as anyone can be a fan of the the USPS, I’m a fan.

I don’t know where to begin with these clowns! I’m so ticked off with this post office. My wife ordered some printer ink, and it says it was delivered in our mailbox April 7 at 11am when in fact it was NOT! This is the second time we were supposed to have a package delivered in our mailbox and last time it ended up being in the post office drivers truck still. We are also continually getting our mail put into the wrong mail boxes between our neighbors mailboxes and wherever else. Now my wife is worried to ever order anything to be delivered to our house again because our damn post man keeps screwing up! To make things worse, my wife called this post office and told them what happened, they said they would find out what’s going on and call her back, NEVER HAPPENED, NO CALL BACK! I call the post office today, same garbage, I was told they would talk to this postman and find out where our package is, and took my number and said they would call right back, NEVER HAPPENED!!! This is freaking ridiculous, I’m on the verge of filing a claim with these clowns and then I’m going to file a complaint on our postman and this post office, for one, continually losing our mail and two the post office not giving two dimes about customer service. Them not calling my wife then not calling me back is a huge slap in the face and I will not tolerate this garbage anymore. I will take action and make my concerns heard even if I have to call the corporate offices. I would appreciate it if someone from this post office would actually give a damn and help us and not ignore us!

I always avoid having to come to this particular USPS office. The staff is not not friendly at all. I came here once to pick something up. I was not welcomed. It was like I was bothering them. Then, I called about a missing package. I ordered this item twice and never received it, even if tracking says it was delivered. I called so many times, but either got a busy tone or no one picked up. Finally, when I did get someone on the phone he was rude to me. He also said he would call me back with more info, but never did. Now, when I am expecting a package, I always try to ask the sender to send via UPS or FedEx.

Bad Customer Service!!! Avoid this place.
I was overcharged for an item I sent out tried to get a refund but the supervisor (AL) was not helpful at all. If you do have to go to this post office triple check your receipt because they may be overcharging you.

Quaint little post office that is very convenient for Paradise Hills residents. I can see that any kind of line would easily increase the wait. The waiting area and service areas are on the small side. However, the day I was there the line was very short and I was in and out in less than 5 minutes.

I usually go to this post office even though it’s supposedly not my post office since I have a different zip code. I think my house is closer to this one than the newer one off of Imperial Ave anyways. It’s a tiny place, so on certain days and at times, this place could get really busy. I don’t know why, but sometimes it happens at random. How come everyone wants to send out packages on a Wednesday mid-​morning? Shouldn’t you people be at work? I’m just saying.