Unleashed by Petco

walked in yesterday looking for bitter apple spray due to a new puppy. the staff helped by letting us know sometimes dogs don’t really respond encouraging us to keep our receipt just in case which was very sincere. as we walked around a little more some of the trainers came up and started talking to us but one that stood out the most was the manager. he helped us for a solid half hour just showing us little things to help out with training our pup. no pay no encouraging signing up for pet training just genuinely helpful advice so naturally I sought out to ask about the courses they offer. for a smaller store they have plenty of trainers so we hope to begin training soon. ⁵⁄₅ just because of the fact that they aren’t pushy to make you spend money and actually help you save which is always a plus.
P. S. the bitter apple spray worked like a charm.

I got a coupon for 20% off by email. I searched out a Petco and found this Unleashed. I don’t know why this place is not Petco but Unleashed. Maybe that was my problem. I have a fat, indoor car with hairballs. I buy a special cat food for cats to loose weight, cure hairballs and they live indoors. It took me a while to get my cat to eat this stuff so I am not about to switch. I go to the cat food section of Unleashed and they don’t carry this Blue whatever product. I left frustrated and hope someday they call the ballpark Padres Field.

Great customer service and a wide variety of options for a small place. Really like the place to help my kitty out

Horrible service from the girl with brown hair. Every time. I get ripped off. Other places will tell you the discounts. Just annoyed because I dread having her check me out. Everyone else there is cool but for some reason lately I keep getting her and she is the worst. Period. Idc how close it is to my house I’m going elsewhere from now on.

This location is really hit or miss for me. Sometimes the staff is great and helpful and other times they act like I am bothering them (being the only customer in the store). When you go in the store while a regular is there, you basically get ignored. The other half of the time, the staff is friendly and even asks if you need help out to your car. The gentleman manager has always been nice and friendly even offering to special order something I was looking for.
Due to their small footprint, their stock rotates every few months which helps with their clearance section.

These guys are the best. I don’t typically put a ton of stock in chain pet stores. I find them overpriced and not terribly knowledgable. However, Petco hit the nail on the head with this one. The staff is what makes this place. Jason (who I think is the manager and I think spells his name unconventionally — sorry if I butchered it!) is the best. I took my pup with social issues into the store a few days after I got him. Jason came over and instead of immediately approaching my dog, he instead started a great conversation with me. He made some recommendations about dog food which I happily took, and he listened intently as I explained the backstory on my pup, our training and what we were working towards. He went so far as to give the rest of the staff a heads up so all were on the same page to help give me the space to train and socialize my pup at the store. My puppy is learning and is still a bit crazy and they are always so kind when he inadvertently chases a ball under a rack and knocks toys on the ground or jumps on the counter to ask for treats. Tim, who I think is the trainer, is also incredibly kind and helpful and instead of pushing his training or telling me what I am doing wrong, has instead provided us an environment that is helping us reach our goals. They are all very supportive of our training and our efforts, never salesy or trying to push products or services and just overall great people. This is the ONLY store I will patronize, and I will continue to visit twice weekly for dog food, some socialization and lots of treats. I highly recommend them. Thanks guys from me and Jacque!

This is a Great store, this staff has been through several changes of store name and stock. They are always really very nice and helpful. It has been consistent in its service. As Unleashed they have begun a customer appreciation type of gathering on weekends and it is really very nice. They had a lavish continental breakfast with higher grade coffee and a duo with music as well as prizes and a little scavenger hunt for gift cards. I appreciate this kind of attention. I will come to the next one too.

I used to love coming to this location when it was Pet People. Since Petco bought them out and tried to make is a smaller type of petco I’m not buying into it. The store is small and the selection isn’t very impressive. The employees are very friendly and helpful. They have items I would by if I was in a hurry since it’s convenient but I’d rather go elsewhere.

The manager at Unleashed and the employees are always so friendly helpful to ensure I pick the right product for my pup.

Well, I loved this place when it was Pet People. I used to get my cat food there. I no longer get my food there (the store doesn’t carry it), but I do stop in here to get some doggie treats from the treat bar when I have my dog with me. Somehow, I managed to get a few handfuls of treats for 4 cents, yes $.04. My doggie got his nummy-​nummy on, and I got to clean the pennies out of my wallet. Bargain.
Equally pleasant was the customer my service. The moment I walked in I was greeted. Almost immediately my doggie was greeted too. The workers interacted with him and gave him treats. When I asked, they directed me to the treat bar and helped me get everything when I had trouble scooping things out without keeping the lids open.
Anyway, I’m not thrilled that Petco owns this shop now, but I still like the place and find the workers to be helpful and enthused about their work.

I am sad to have lost the Pet People in our neighborhood. This Petco store has some of the nice, knowledgable employees that were in the former Pet People, but the atmosphere and supplies have totally changed. It is more crowded, and, thus, feels less organized. Further, I can no longer get the smaller, more convenient size of my regular dog food. Finally, I am not at all happy with the rabbit supplies. They use Kaytee brand instead of Timothy… really just is not the same and does not have the same nutritional value. I will have to go out of my neighborhood to get my Timothy hay and Bunny Basic. Pet People was a convenient store near home for all of my regular pet needs, and this store just does not fill its shoes.

Of course I love to patronize local and/​or privately owned stores, but since Petco bought my fave pet supply store, I have had to roll with the punches. It is still über convenient for me and Christine and Joey are still there and love on my Murphy whenever we come in. They always are helpful when I have a question as a new mom and there is always a treat behind the counter for Murphy.
I like the snack counter where I can by various treats by weight and still have some homemade type cookies for those special occasions. Now that they are Petco, they carry Murphy’s favorite frozen yogurt! I’m not sure they carry the same quality of durable toys they did when they were Pet People, but there is always give and take. (That is why the 4 stars)
Since they are part of Petco, I get the Pal Reward points and appreciate the loyalty program.
I am lucky they still carry Murphy’s favorite food and will still shop here faithfully unless something drastically changes there.

Horrible customer service. I was 2 seconds away from buying a $ 230 cat scratcher tower, but I was concerned if it would fit in my car. When I told the girl this, she was pretty much like «oh» and walked off. She could’ve offered me anything (return if it doesn’t fit, tape measure, an opinion); but I got nothing. Customer service is more than just pointing to the aisle thAt has the Whisker Lickins, bc frankly, I can find that just fine on my own. I liked this store better when it was Pet People.

It’s really too bad that Petco bought out PetPeople, because it was a much better place to buy pet food than a Petco store. Since I don’t work in the shopping center where it’s located anymore, I didn’t know that this store had been turned into an Unleashed by Petco. I did hear that Petco had bought the PetPeople chain, but their original plan was to leave them as PetPeople.
It’s too bad, because I used to patronize them all the time, now I won’t. I went there today looking for By Nature cat food that PetPeople carried, but Unleashed/​Petco doesn’t. I sent an email to the company letting them know, that there’s one less retailer here in San Diego that carries the food.
And since I never patronize Petco, I won’t be patronizing any Unleashed stores, either, along with the other people who patronized the PetPeople stores.